Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the take 5 oil change in ************** to get my oil changed before the Thanksgiving holiday. The guy who opened my car hood forced it open to the point where it bent in on the part closest to the windshield on the drivers side, now my hood is off the tracks and I have attempted to contact the claims department over 5 times!!! On hold for over an hour then hung up on. If someone does not reach out to me I will take legal action against the store.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email us at ********************************************************************

  Thank you, 

  Customer Answer

  Date: 06/10/2025

   
  I am rejecting this response because:
  
  In November 2024 I took my Buick Encore in for an oil change. A young technician forcibly closed my hood, which caused the hinges to be bent and push out my frame! I took it back in after I noticed and asked to file a complaint the woman manager stated she would do so and DID NOT! Months go by I hear nothing finally after pestering the claims department I got a response started the process. Went back 4/15/25 at night Marquise was working and informed me all those people got fired and there are multiple claims out! He also informed me they filled my oil with 7 qts instead of 4.2!!!!! That couldve blown my engine! Now I get a response my claim I as denied because of my current mileage ARE YOU KIDDING ME I DO HAVE TO DRIVE DO OF COURSE MY MILEAG WILL BE HIGHER THAN BEFORE!!!!! Not to mention your employees never documented their wrongful act but I did get the wrongdoings written on your shop form of what Take 5 oil did. So I either want you to pay the ******* to fix it or I am going to the media and will seek legal action in courts considering I have papers showing what you admittedly did wrong in your shop papers!

  Desired Outcome:     
  2700 because that is how much it will cost to repair what your hood opening device displacement caused to my hood I couldve seemed ****** for a new engine if it had blown!
  
  

  Business Response

  Date: 06/10/2025

  Hello,

  I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1571301

  Customer Answer

  Date: 06/10/2025

   
  I am rejecting this response because:
  Thats why I reached out to you all. They denied my claim due to the mileage!!!! Of course Im driving by my car I work the mileage is going to be higher. I want corporate level to contact me. 

  Business Response

  Date: 06/11/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/22/2024 I went to Take 5 Oil Change for an oil change. They drained the oil, replaced oil filter, replaced air filter, both fuel filters, air filter, in cabin filter, and wiper blades. They never replaced the oil. My vehicle was started and ran 30 seconds to 1 minute without oil. Lights came on my dash indicating issues with the engine. My truck was shut off. They looked under it for leaks, could not find any. Their policy states someone is supposed to check the oil level before starting my vehicle, which they FAILED to do, resulting in catastrophic engine failure. I was assured by the manager on duty, ****** *., that no damage was done to the motor. Because of the noise it was making I did not feel comfortable. He told me it was ok to drive AFTER they went ahead and put oil in it. I left Take 5 and immediately another check engine light came on. I turned around to go back, pulled in and let ****** *. (manager on duty) know about the lights. He hooked a reader up to my truck and deleted the codes without looking at them. Told me everything was ok and to leave basically. I went straight home and called their corportate help line who said to get it to a mechanic shop. It has been sitting at ********** of ********, ***** since 11/24/2024 with no resolve from Take 5 or Fleet Response.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your BBB complaint. Fleet Response does have your claim and seems that they have been working with you and your legal counsel on this case. Please reach out to them for all of the updated information. It seems that there were some updates made yesterday for the repairs to your vehicle. 

  Thank you, 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of Transaction November 21 , 2024 * Amount Paid $240.24 * Service that business committed to provide were Oil change Coolant flush Air filter * My Dispute is I have been without my truck since November 21 2024 Due to the neglect on Take5 part Take5 flushed my system twice and caused my radiator to leak Tech notice it and brought it to my attention He assured me it would be okay to drive it like that that it should stop Me being a women not knowing a lot about cars I left and went next door to get gas Only to come out to the radiator pouring out so I took pictures and video of it I went back and showed them the guy there called his manager and said they will do a claim Because he knows it wasn't leaking before I came in and they are at fault I asked for a tow truck I didn't feel comfortable driving it like that he said his manager said they don't do that and assured me it would be ok to drive to my boyfriend By the time I almost got there the transmission started acting up and upon me getting there it now looked like chocolate milk coming out of it So I called main company they got ball rolling with fleet response Which had my truck towed to a mechanic shop my truck been there since November 26 ***** The mechanic shop did a report sent pic and said it was cause by flush but Take5 denied claim I have been left with no transportation and I'm disabled my vehicle work fine till I took it here they admit they were at fault and left me like this it's wrong . Filed claim Claim was denied fleet response said .Business admitted they were at fault at location Next step if it's not resolved quickly is news , consumer affairs, attorney general ,new media and court action * I would like a resolution that the Take5 in *********** Texas caused damage to my truck resolved quickly without court but will do all the above if I have to * I can prove my truck was in working order by my BF ring cam and also dash came prior to going to Take5

  Business Response

  Date: 12/18/2024

  Good afternoon, 

  If there are any disputes regarding the claim denial or information that needs to be updated, please reach out to the Claims Team. I see that there was some activity on the claim this morning. .If additional new information or evidence becomes available,please reach out to Fleet Response and provide that information. We will always consider additional information. 

  Thank you. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to take 5 on 9/17 & they put the wrong oil in my 2018 Mercedes cla250. The very next day my engine light came on. I went back & the acknowledged the wrong was put in but I would have to repay for the oil change. They allowed me to use a coupon. After that oil change my oil was leaking out of my car. Took it back they put more on for free but the tech said it looked as if my turbo was damaged. Which was perfectly fine before taking it to them. He said the last tech must have did something wrong. Took it to a mechanic and now my turbo needs to be replaced for the incorrect oil put in. My car is not driveable and all the oil is leaking out and the turbo is damaged.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email us at ********************************************************************

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received oil change service from this location on my 2009 Dodge Challenger and they broke my oil dipstick inside the holder and left off my transmission dipstick/cap. I have attempted to reach the store but nobody ever answers my call. I have been chasing around managers and customer service **** for over a month and can never seem to reach anyone. The store manager has horrible customer service and never responds, its as if he doesnt care about his customers.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I apologize for the inconvenience you are experiencing after a service done at Take 5. You mentioned you were trying to reach out to the shop and manager for some information? If you could let me know what it is you are in need of for your claim, I can try to assist. Please reach out to us at ********************************************************************. 

  Thank you, 

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was serviced on 10/17/24 on 10/20/24 my car shut down made a complaint to Take 5 corporate then was sent over to Fleet Response my car was then moved to ******** per fleet response and Take 5 request. ******** advised me that they could not put my vehicle through diagnostic testing because they didn't have the code for my vehicle that it had to be sent to ***** dealership my car sat at ******** two days before Fleet Response had it moved to Dodge in **********, La. The mechanic stated that it showed that someone tried to add oil to my vehicle event though ******** stated that they could not do anything to the vehicle. ***** dealership stated that the oil filter cartridge started leaking from the top. ***** sent photos and estimate to Fleet Response of the $11,000 of damages to my vehicle that I have only had for 6 months and stated that they are not responsible . I HAD MY VEHICLE 6 MONTHSW AND TAKE 5 IS THE ONLY COMPANTY THAT SERVICED MY VEHILCE ON 7/19/24 & 10/17/24. AND NO ONE WANTS TO TAKE ACCOUNTABILTY SO NOW I HAVE TO PAY A LAWYER TO DEAL WITH THIS SLOPPY UNPROFESSIONAL SERVICE . I LOST WORK TIME PAY I PAID OVER $1,000 TO ASSIST WITH TRANSPORATION TO GET BACK AND FORTH TO WORK .

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  We understand that you submitted a BBB complaint in addition to your claim.  We apologize for the delay in our response to your BBB complaint.  As you know, your claim was denied on 11/4/2024 and closed. It is also noted that you spoke with a supervisor of the Claims Team and they explained the denial due to the pre-existing issue and that you acknowledged the denial. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to the Claims Team.

   

  Thank you, 

  Customer Answer

  Date: 12/17/2024

   
  I am rejecting this response because:
  There was no pre existing problems and ***** stated that and it shows where your agency ******** where it was sent to added oil to a vehicle that could not be diagnosed and you guys did not pay ***** for there diagnostic test stating that the issue came from the oil filter cartridge was leaking from the top and take 5 was the only company that did the oil change Twice since the vehicle was purchased so Im folllowing through with all these keeping all documentation and response for my lawyer to have for my case 

  Business Response

  Date: 12/23/2024

  Good afternoon, 

  We understand that you previously submitted a BBB complaint in addition to your claim.  We apologize for the delay in our response to your BBB complaint.  As you know, your claim was denied on 11/18/2024 and closed. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to the Claims Team working your case. Any new information will be thoroughly reviewed.

  Thank you, 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/7/2024 I went to Take five ******************************************* and wanted an oil change. They proceeded to have a new tech work on my vehicle who removed my drain plug which wasn't supposed to be removed. They did this on Saturday which their claims department is closed on weekends. They proceeded to first tow my car to the wrong dealership while leaving my driver side window down which I found out on Monday. So all of sunday my car was left at a different dealership with full access to any of my items that were in my vehicle. After they located my car Monday and got it to the right dealership I thought it would be quick. Now it is 12/12/24 and the shop has had it repaired for 2 days but take fives insurance process is holding my vehicle hostage. I have called everyday and now I'm being told it's in the hands of a claims department that I'm not allowed to talk to.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  Apologies on the delayed response to your BBB complaint and the issues you are dealing with after the service at Take 5. Based on the notes I see, it looks like a final payment was made to the shop that did the repairs. If you need, here is the contact information for the Claims Team if you need further assistance. 

  *********************

  Case : 1505684

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/24, I had service done on my 2020 ***** 3500 truck by the location. 11/3/24 The truck overheated and turned off twice. The first time, it came back on; the second time, the truck indicated it was overheating and shut off. We then opened the hood to find that the coolant cap was off and that fluid was everywhere. I have pictures with the date and time as well. No coolant was in the reservoir.. we contacted take5, and they apologized and told us to bring it back so they could fill the fluids back up. We let it cool and did not drive till the following day, so we returned it to them. Then, on 11/13/24, on our way to ********** in the morning, our truck overheated again and shut off in the middle of the intersection. It would not come back on. We had it towed to a mechanic to find out that the motor had locked up and needed replacing. $10,000 to have it replaced. they told us it was caused by the overheating the first time the truck ran out of coolant It cracked the aluminum head of the motor then .. and when it was refilled, it was just a matter of draining again before the motor would give out completely, so it was caused from the take five not correctly doing the steps to ensure the truck was secure and ready to drive after there services. it is our only transportation. we were out of work for 17 days. We are self-employed and run a business that catches and sells wild-caught fish in *******. So, not only were we out of the cost of the repairs, but we were also out of the cost of loss of employment. Take Five has yet to take accountability even with documents from the mechanic.. pictures, and calls to back up what was done by their negligence.

  Business Response

  Date: 12/16/2024

  Good afternoon, 

  I am sorry for the delayed response to your BBB complaint. I see that you have a claim with our Claims Team and they are working with you in getting some information that is needed for the claim. Has all of that information been sent over to them? Is there any other information that is missing that will support your claim? If so, please send it to them for review.

  Thank you,

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/24, Take 5 Oil change located at ********************************** changed my oil. They cracked my oil pan in the process. I took it back to them for the leak. They replaced the drain plug 4 times and the manager said to take it to a mechanic and they were committed to making it right. Took it to **** ****** 11/21/24. Take 5 has not been forthcoming or communicative about getting this resolved. I'm going on 3 weeks of not having my only family vehicle. Take 5 didn't even make an incident report until 12/4 and corporate tried to tell me "We don't even look at these until 4-7 business days after receiving them". Take 5 has also told me "The only person who can approve the charges just went on vacation for 5 days 30 minutes ago" and "We don't give out numbers like that" when I asked for corporate's number. They've been giving me the run-around, not answering **** ******, and not answering me when I request through emails and phone calls for a rental vehicle while they are making me wait. As of today, 12/10/24, I still do not have my car back.

  Business Response

  Date: 12/16/2024

  Good morning, 

  I do apologize for the delayed response to your complaint. Your documentation has been received by the Third Party Claims Team regarding the service issue and is pending review. They will have an answer for you and will reach out to you regarding the outcome. 

  Thank you. 

  Customer Answer

  Date: 12/16/2024

   
  I am rejecting this response because:
  
  Your company has been giving me the run-around at all levels and left me without a vehicle or any progress whatsoever for a month now. This will not be resolved until your company completes the job and I receive my car back.
  

  Sorry means nothing when its the only thing you say to me yet nothing gets done and I have to call the BBB and legal counsel in order to get anywhere with you. Sorry doesnt take away the disrespect, or make up for the fact that I have been without a family vehicle for a month now, while I still have to go to work and get my children where they need to be, and with no help from you for a replacement vehicle in the meantime. 
  

  I have receipts and a paper trail starting from 11/17/24 when I first had my oil changed, to when I returned merely 3 days later and all of this started. Your company keeps trying to say we didnt get notification until 12/4, (yes I have documentation of this as well) then we didnt know until 12/11 to just today saying we just now received the estimate and will look at it in the morning. Theres also documentation of every single solitary attempt **** ****** ******* has made to contact you regarding this matter since 11/20/2024. 
  

  Get it done now.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I understand the frustration surrounding the process and response from the Claims Team. Unfortunately, I do not have access to all of the information they have. You will need to reach out to them regarding the claim to see if any update has been made since the documentation has been sent and a decision on the case has been made. They will have all of the updated information for you. 

  Best, 

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21st my wife and I brought in our 2012 Lincoln Town car. I had never or have never had issues anywhere or even here the previous time I went for service. This time a new employee I had not seen before went to check my fluids and in doing so pulled out the hose to my power steering. In there attempt to reattach and fix the created a bigger issue and broke the plastic connector in the intake manifold. It cost me to have my car towed and over $900 to have it repaired. Their 3rd party insurance /inspection without contacting my mechanic or any follow up completely rejected my claim because my car was OLD that had nothing to do with there mistake or unprofessionalism that caused the damage

  Business Response

  Date: 12/16/2024

  Good morning, 

  Have you been able to provide the Third Party any evidence or documentation for the claim? If you do have any information that can support your claim, please send it along to them as they will review all information provided to reopen the claim. 

  Thank you. 

  Customer Answer

  Date: 12/16/2024

   
  I am rejecting this response because:

  the mechanics receipt states the manifold was broken. The picture shows the employee attempting to fix but only making it worse. The picture of the manifold doesnt show any worn or damaged parts just the broken parts that were damaged at the take 5 location 

  
  

  Business Response

  Date: 12/23/2024

  Good morning,

  Please reach out to our Claims Team with any information that will support your claim. The information will be thoroughly reviewed and a decision will be made. 

  Thank you,