Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/16/24 Had full synthetic oil change. Service tech informed me that my oil filter wasn't placed back on appropriately by the former tech, at their location, and noted it in the computer. Service was completed and I left the ***********, ** location. Less than 48 hours later, my vehicle began saying "oil level could not be detected". I went back to the location and had a tech check for leaks, and he found none. The tech told me the oil sensor was damaged by the system trying to read the oil levels, without the proper oil filter placement. I filled a claim with Take 5 on November 9, 2024. I have called 6 times and spoken with account ***** I have yet to have a reply or resolution to my claim. I am afraid my engine could be damaged without the proper way to monitor oil levels. I need this resolved ASAP!

  Business Response

  Date: 01/06/2025

  Good evening, 

  I am so sorry for the delay in getting the claim worked. I see that you have put called multiple times before and what I am doing now is sending this claim over to a representative to work first thing in the morning. We will have the contact information for you and have it sent over so you can be in communication with the representative working the claim. 

  Thank you, 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car for a oil change on 11/20/24 found oil in my garage on the morning of 11/21/24 where inpark my car took my car back to take 5 on 11/22{24 they found they didn't pinch my oil plug fixed it told them.about the amount of oil I found and that my car was smoking from.under the hood they found a pool of oil on my motor I live less than 8 miles from the place drove home took .my car to the shop on 11/23/24 found out they put way too much ****** my car which causes for my engine to become messed up and the company insurance stated they not at fault

  Business Response

  Date: 01/03/2025

  Good afternoon, 

  I apologize for the issues you are experiencing with your vehicle. I do see that the claim has been denied, but if you have any additional information or evidence to support your claim, please send it to the representative you have been working with. They will reopen the claim and thoroughly review the new information. 

  Thank you, 

  Customer Answer

  Date: 01/03/2025

   
  I am rejecting this response because: They asked for the diagnostic from.the mechanic shop I had to take my car too sent it to them and they don't want to accept responsibility they admitted to the pinch oil plug not being placed back in correctly the mechanic drained the oil and found it had 9 qts of oil my car only is required to have 6 qt of oil i sent what they asked for and they don't want to accept fault my 1st time trying them and now I have no car
  
  

  Business Response

  Date: 01/06/2025

  Good evening, 

  I see that the representative placed a call on 12/12/2024 regarding the denial of the claim and the reasoning behind it. If you have the additional information that the representative has asked for to support and reopen your claim, please send it to him. They will thoroughly review and open the claim once new information has been obtained. 

  Thank you. 

  Customer Answer

  Date: 01/13/2025

   
  I am rejecting this response because:
  The company is trying to give me the run around. It went from sending the diagnostic report to now you need something else. While I am without a vehicle that was perfectly fine before I stop to get a oil change.Please accept your fault and fix my vehicle 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2025 I called take five on ***************** and ***********. I told them what kind of truck I had and asked them on pricing as I had been calling around to get the best price. The woman told me that the price for my truck with the coupon she sent me would be around $32 or so When I arrived at the oil change shop and pulled in, I told them that I got a coupon and I was like the least expensive oil change. I was told that that wasnt possible that they didnt have that oil instead of telling me how much the price would be they went ahead and did the service and then Charge me $95 after the coupon I could understand a small difference, but this is a huge difference. I was not anticipating on paying. I was embarrassed and could not bring myself to complain as they seemed busy. I told him I wouldve gone somewhere else if I knew this is how much the cost would be I thought since I told him I was anticipating the cheapest oil change at around $32 that he would notify me if it was more expensive once he did it it was too late and I figured rather than make a scene I would just file a complaint

  Business Response

  Date: 01/03/2025

  Good morning, 

  I am sorry about the inconvenience with the pricing issues. If you could please email us your mailing address to ******************************************* I will complete a claim for you, get the original price honored, and have the difference refunded to you. 

  Thank you, 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14 i went in for a oil change performed by ** and he was under maybe about 10 more minutes and was completed, shortly after my car started hesitating or stalling noticed on 12/16 check engine light came on and i called take 5 took it back on 12/16 was told it was a purge valve code they removed the code and car kept doing the same issues took the car back and spoke to supervisor ***** and was told it was my transmission, coolant and engine leakage i took the car to burns on 12/19/2024 to get it fixed same issues occured spoke to ***** at take 5 and explained he told me to have a full diagnosis of the car done and they can see what they can do i took the car back on 12/28 to burns chevrolet in ********* and was told it is my torque converter that is going bad and it will cost ******* nonthing was wrong with y car before this oil change i have monthly diagnositics sent to my phone regarding my car and no report was made until this oil change since then i have been getting the run around from ***** which is the manager at take 5 i just want my vehicle fixed this is unacceptable when nonthing was wrong with my car before this oil change occurred.

  Customer Answer

  Date: 01/08/2025

  Shop was ***************************************

  Business Response

  Date: 01/09/2025

  Good morning, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. I was not able to find an invoice with just your phone number or email. 

  Thank you, 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Used oil change services 12/7/24 (on or about).- Around 1/2 gallon of waste oil was left in the skid plate of my truck, which leaked onto my driveway. Wasnt sure if the filter was loose or if they didnt bother to clean the mess they made.- I returned to take 5 to have this taken care of, it was determined they did not clean the waste oil they spilled into the skid plate.- They checked the oil level, cleaned it up a little (they were out of brake clean spray) and sent me on my way.- I happen to take my truck into my mechanics shop that same day, to which he asked me if I had an oil change lately because the oil cap was missing from the truck, engine bay was covered in oil and oil was burning on the headers of the truck. This could have caused a fire.- So Take 5 not only failed to properly execute the first trip, but CREATED ANOTHER ISSUE. - I have been waiting to be contacted by claims for multiple weeks now. I called customer service and had it escalated. Still 2 weeks later I have not heard back.- The take 5 location I used purchased an oil cap for me, non oem, and told me the new OEM cap was on order and they would contact me when it arrived and that I could bring the vehicle to be cleaned.- I refuse to have Take 5 touch my vehicle as they are clearly incompetent. So therefore,- I am simply seeking the funds to pay for the driveway cleaning, the ******* cap and engine bay detail on the vehicle.Claim number: T5C-028-192

  Business Response

  Date: 01/03/2025

  Good morning, 

  I do apologize for the delay in getting the claim that you filed with our **************** team assigned by our Claims Team. I have put in an escalation to our Claims Team to review your case as soon as possible. 

  Thank you, 

  Customer Answer

  Date: 01/03/2025

   
  I am rejecting this response because:
  
  I have been given this same update 2 times previously by take 5 customer service representative, once before Christmas and still have not been contacted. It appears that the goal of the claims team to drag out the process long enough for the consumer (myself) to forget or give up. I hope this escalation will actually produce a call to me from claims, but I doubt it. 
  

  Business Response

  Date: 01/06/2025

  Good evening, 

  Your claim has been assigned and here is the information for the representative over the claim. 

  ****** ****** - *********************

  Case Number: 1516434

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/24, I had service done on my 2020 ***** 3500 truck by the location. 11/3/24 The truck overheated and turned off twice. The first time, it came back on; the second time, the truck indicated it was overheating and shut off. We then opened the hood to find that the coolant cap was off and that fluid was everywhere. I have pictures with the date and time as well. No coolant was in the reservoir.. we contacted take5, and they apologized and told us to bring it back so they could fill the fluids back up. We let it cool and did not drive till the following day, so we returned it to them. Then, on 11/13/24, on our way to ********** in the morning, our truck overheated again and shut off in the middle of the intersection. It would not come back on. We had it towed to a mechanic to find out that the motor had locked up and needed replacing. $10,000 to have it replaced. they told us it was caused by the overheating the first time the truck ran out of coolant It cracked the aluminum head of the motor then .. and when it was refilled, it was just a matter of draining again before the motor would give out completely, so it was caused from the take five not correctly doing the steps to ensure the truck was secure and ready to drive after there services. it is our only transportation. we were out of work for 17 days. We are self-employed and run a business that catches and sells wild-caught fish in *******. So, not only were we out of the cost of the repairs, but we were also out of the cost of loss of employment. Take Five has yet to take accountability even with documents from the mechanic.. pictures, and calls to back up what was done by their negligence.

  Business Response

  Date: 12/26/2024

  Good afternoon, 

  I apologize for the inconvenience you are experiencing and the delayed response to your BBB complaint. Your claim is currently with our Third Party Claims Team and seems like you were working with them on this case. Please reach out to them regarding the case as they will be your main point of contact and have all the updated information. 

  Thank you, 

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20 I went to get an oil change, I have been here other times prior. The oil change took about an hour due to the employee stating they had a new oil change process with *** due to complaints prior. Come Monday 12/23 I notice a rapid oil leak from my car, I never had any leaks what so ever before. I took it back to take 5 where he looked at my car and stated it is not the filter and I was going to get a second opinion. I received a second opinion and they stated it was the filter and it would be $60 to fix the issue. I did not comply to that and took it back to take 5. They changed the filter and he said it believes the leak is from some gap that he has seen on **** and ******* cars, I expressed I have never had any leak issues until now. My car is currently still leaking oil. I have also reached out to customer service and provided documentation.

  Business Response

  Date: 12/26/2024

  Good afternoon, 

  I apologize for the issues you are experiencing after your visit to Take 5. I see the claim that you filed with our **************** team. The information will be reviewed and assigned to a representative to work with you directly on the case. I have escalated the claim with team. 

  Thank you, 

  Customer Answer

  Date: 12/30/2024

   
  I am rejecting this response because:
  I was told by the employee in the recording it was not a filter issue, after taking it to another mechanic he stated it was the filter. I am rejecting this response due to the claim department wants a $200 diagnostic test completed in which I must pay for first. This oil leak issue only occurred after my oil change and the employee told me that Take 5 has been having complaints and the process of oil changes had to change due to that. I had all recordings from the employees, the second opinion and a picture of the oil leak. The files are too large to upload 

  Business Response

  Date: 12/30/2024

  Please present the evidence you have to the Claims Team. They will review all the information provided to them regarding the claim. 

  Thank you, 

  Customer Answer

  Date: 12/31/2024

   
  I am rejecting this response because:
  I sent all the evidence to **************************************************************. I called Take 5 customer service. Should this be presented to fleet response instead? 

  Business Response

  Date: 01/03/2025

  Good morning, 

  Yes. Please send all relevant documents to your Fleet Response representative.

  Thank you, 

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Bait and Switch! Sign in front of location states they except all competitors coupons, upon arrival, I showed them the coupon that I had from ********** for ***** and told them I wanted to get that service on my oil change. When they completed the service they told me that they would not except the coupon charging the full amount of *****. Asked for the manager showed him the coupon and he again stated that they would not match that. I pointed out the fact that the sign out front said that they would and ask for the district managers phone number which he denied me. After reaching out to the corporate office four times to get some resolution they have failed to return with any form of communication.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I have reached out to the District Manager directly to get a response and request to call you back. In the meantime, if you could please send me the *** number of your vehicle, I can get a claim going for you to honor that price matching based on the information you gave me. Please email it to ********************************************************************

  Thank you, 

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13th, I had my oil changed at Take 5 in ******. The next day, November 14th, around 8:30 PM, all the oil drained out while I was driving. I filed a claim with Take 5 on November 15th, but they didnt respond until December 13th after I threatened legal action. Take 5 then towed my car to a service center of my choice.However, they are now refusing to allow the chosen service department to diagnose my vehicle and are not returning my calls or the service managers calls. Instead, they leave messages stating I need to pay for another tow to take my car elsewhere. My car is at ******, a reputable location where I always take ***** a result, I have no car or loaner available. Im sharing a vehicle with my younger son while we both work full-time, and I also need to transport my older son, who has autism, to his job. This situation has completely disrupted our lives. The issue remains unresolved, and Im unsure what steps to take next.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your BBB complaint. I see that our Claims Team has been working with you on this case as well as been in communication with the shop that is going to be doing the repairs. It seems that they are off on the 26th. Please reach out to your representative for all the updated information. 

  Thank you, 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 12/15 Issue: service tech stripped a s**** causing the vehicle to lose all oil *** malfunction Steps taken to request remedy:1. Contacted Take5 to make them aware and to start a claim 2. Had to pay for a tow to get the truck to a repair shop 3. Shared the repair quote w the claims processor 4. Claim was denied 5. We have multiple pieces of evidence to show they are at fault

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  If you have the additional information/evidence to provide for your claim, please provide it to the representative that is working with you on the claim. 

  Thank you, 

  Customer Answer

  Date: 12/28/2024

  I am rejecting this response because:  I have formally requested compensation from Take 5 in the amount of $1,971.29.  On December 15, 2024, I took the truck to Take 5.  The oil was changed by a technician who frequently requested assistance from the other employee.  The employee advised the truck had a rough plug and he had to really torque it down to get it sealed.  On December 16, 2024 the low oil light illuminated.  Time-stamped images and video taken less than 14 hours after the oil change, clearly show a substantial amount of oil that leaked from the vehicle. On December 16, 2024,when initiating this claim with the local manager, he expressed annoyance with the technician who conducted the oil change and indicated he was not surprised by it. On December 16, 2024, **************** advised the oil plug had been stripped by whoever had just conducted the oil change.  According to the CarFax Report, the vehicle had been regularly maintained by a Certified Chevrolet Dealership ******* **********.  The last oil change by this certified service location on August 11, 2023, does not indicate issues with the oil pan nor the drain plug in the invoice or their vehicle history report. A representative from the company is willing to be deposed the vehicle did not leave their shop with a damaged drain plug. The vehicle was purchased on August 27, 2024, from ********** in *****, *******. I inspected the truck and its parking spot prior to purchase.There were no indications of an oil leak on either.  A representative from ********** is also willing to be deposed that they inspected the vehicle and found no indications of an oil leak or issues with the oil pan. The Take 5 technicians'admission of applying excessive torque to the oil plug, indicates potential negligence or improper procedure during the service. The additional evidence supports this claim.  It is evident the damage was directly caused by improper handling of the oil change service at your facility.
  

  Business Response

  Date: 12/30/2024

  Please present the additional information that you have to the Claims Team to review. Thank you.

  Customer Answer

  Date: 01/01/2025

   
  I am rejecting this response because:  I have submitted all additional evidence to the claims team and have not received a response. Specifically I have submitted to ***** ***** and the general take 5 fleet response email. 
  
  

  Business Response

  Date: 01/03/2025

  Good morning, 

  Please review the email that was sent by ***** ***** on 1/2/2025. Thank you.