Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

984 total complaints in the last 3 years.
602 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********* *****. On the same day I brought my 2020 **** Edge (VIN: *****************) to Take 5 Oil Change Shop #*** for a coolant flush, my vehicle suffered serious engine damage, likely a blown head gasket. Before the service, my car dashboard showed a low coolant warning, but the engine never fully overheated.The technician recommended a coolant flush, which I agreed to. However, hours after leaving the shop, my car began running hot and overheating. I have since been told by a mechanic that this was likely caused by improper service, such as air not being bled correctly from the cooling system.Additionally, routine checks like windshield washer fluid refill and tire pressure inspection were skipped. I filed a claim with Take 5 (Claim #T5C-048097), but it was denied without clear explanation or accountability. I then emailed them back asking for that footage and I called repeatedly and I am being ignored. I am seeking that Take 5 take responsibility for the damage caused and cover or repair the engine repairs needed. This issue has caused me significant financial and emotional distress.
Business Response
Date: 06/04/2025
Hello,
I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them. If you are trying to obtain video footage, you will need to go through the proper legal channels and obtain a subpoena.
Fleet Response
**************
Case Number: 1593082
Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is not satisfactory to me.

Thank you.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/19/2025 I scheduled too get my oil change @ take 5 oil change in humble Tx, 5515 Fm 1960. As I arrived too this location they were very professional too an extent. as they performed my oil change the shoped informed me I needed a new air filter never once said I have a oil leaking issues nor have they denied my service due to the issue as I got out the vehicle and went to the restroom and the Shop they performed the oil change with mybrother in the car and had him start the car at least four times before telling him the check engine oil pressure was good as I proceeded to pay for the oil change, the technician ****** at the shop that day said I was all good too go Everything look good, I proceeded to leave as I made it to the parking lot and getting ready to pull out. I noticed my car shaking. but didnt think of it as I drove down the street about a quarter of a mile my car completely shut off, and I noticed oil on the ground at that moment. It was very little drops of oil, but I couldnt really tell because I thought my battery had went dead so I to push my car into my apartments and thats where it never started again I went and got a new battery and put it inside myvehicle and vehicle crank for about 30 seconds before cutting off again then whenever I push the car back, I noticed a puddle of oil under my car. I called the oil change company back and they said they was gonna try to work in agreement with me to redo my oil change, but proceeded-to not do that as I called and called and talked to the managers at that location. They stated to me that it was not their issue and that the problem was not there fault when in fact it was because the take 5 location put the wrong oil filter that was over sizes onto my Buick,I had too sell the vehicle due to the motor being destroyed due to the loss of oil, this in fact is the most horrible experience I ever had would take five I didnt even get a refund after they totaled my vehicle, now Im forced to **** to work
Business Response
Date: 05/30/2025
Hello,
I see that you were able to speak with one of **************** Representatives and file a claim. I would like to get some clarifying information. Based on the notes, you are requesting a refund of the Take 5 Oil Change invoice, correct? Or is there more to the service issue that we have not accounted for. You mentioned that you had to sell the vehicle so I wanted to make sure of the information regarding the refund before we did anything further.
Thank you,
Initial Complaint
Date:05/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an Oil Change late 2024, October I believe. The worker who was performing the service called the boss while performing the service due to not knowing why my car didnt turn on. After service was eventually fixed, after 3 hours, my car started making a weird noise within the same month. I had my friend look at my codes that started popping up and said they were engine and fuel pump related. I took it to a car shop with all the codes early March. The oil drain plug was loose, making my engine lose oil exponentially. After all of the repairs and replacements, it costed me $500. I contacted Take 5, I put in a formal complaint, was asked for evidence over email and then heard nothing since.
Business Response
Date: 05/27/2025
Hello,
Apologies for the delay. Please see the attached document from the District Manager.
Customer Answer
Date: 05/28/2025

I am rejecting this response because: it fails to acknowledge clear evidence of poor workmanship during the oil change. The diagnostic results, check engine codes (P0017, P0341, P0088), and a loose drain plug confirmed by a certified mechanic all directly connect the engine issues to the service performed by Take 5. I was forced to pay $499 out-of-pocket to correct the damage, and I believe this constitutes a valid claim that should be reconsidered.

Business Response
Date: 06/02/2025
Hello,
I will notify the District Manager of the information to see if that information will be the information that supports your claim to reverse the denial. Please email that information to the email attached on the denial letter as well and reference it as new information.
Thank you,
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/20/2025 I went to get an oil change at take 5. They took 3 hours to do the oil change. The tech stated that they didnt have my filter size and had to figure something out. I went to ********* to get my next oil change on 05/14/2025 and they stated the filter housing was stripped and the cap wont go on. This caused all the oil to leak out of my car and my car needing repair. I had my car towed to a body shop and they confirmed the oil pan was stripped. Repairs costed $1300 and my rental $200 approximately.
Business Response
Date: 05/26/2025
Hello,
Apologies on the delayed response to your complaint. I see that a claim was already filed with our **************** team. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process.
Customer Answer
Date: 05/30/2025

I am rejecting this response because i have not been contacted and its been 5 days since the original response. The claims team continues to apologize and states they will have an area manager reach out but not one contacts me.

Business Response
Date: 06/04/2025
Hello,
We have communicated the urgency in getting an update for you on this claim. We will continue to reach out to the teams to get an update for you. For better communication with the **************** team while the Claims Team/District Manager work on this claim, please email our team lead. His email is ***********************************************************
Thank you,
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They got the oil tube stuck in my engine. The car is not drivable
Business Response
Date: 05/26/2025
Hello,
I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

Fleet Response
**************
Case Number: 1583523
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5, 2024, my daughter brought the vehicle to the Take 5 ***** location for a routine oil change service. Shortly thereafter, she noticed there was an issue and returned on August 29, 2024, for additional service at the same location. The company's internal records will confirm these service appointments under her name and vehicle ************** April 2025, the vehicle began experiencing significant mechanical issues. Upon professional inspection, it was determined that these problems stem directly from an improper oil change procedures performed at the facility during the August 2024 visits. The mechanic's assessment indicates that the damage developed progressively over time as a direct consequence of the incorrect service, which is consistent with the type of engine damage observed.A professional mechanic has examined the vehicle and determined that the engine has sustained severe damage requiring a complete replacement. The damage has been specifically linked to the incorrect oil change procedures performed at the facility. I have documentation from the mechanic confirming this assessment, which explicitly identifies the causal relationship between the improper oil change and the resulting engine damage, despite the time that has passed.All relevant information has been provided to my Case Manager at Fleet Response with no resolution to the claim. Demand Letters were sent to the Store Manager, Regional Manager, SVP of Operations, and the Take 5 ***************** None have responded. Due to the damage to the vehicle, it is completely inoperable and alternate transportation is needed, which is costing our family money each day. I am asking Take 5 to cover the cost to repair the damages to my vehicle from their negligent oil change.
Business Response
Date: 05/26/2025
Hello,
Please follow up with the Fleet Response team. There seems to have been some updates made to the case since your BBB complaint submission. They will be able to update you on the decisions after the information that was sent in was reviewed.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my ******* Santa Fe on 2/23/25 to take 5 oil change for my routine oil change. I paid $79.72 shortly after I started noticing oil drops in my driveway and so I took my car back to take 5 on 3/12/25. I made them aware that I had noticed oil on the driveway and so they topped it off with oil and they said that if I notice more oil to bring it back in. On the bottom of the receipt, it says if a problem should arise related to workmanship or product and you are seeking a refund reimbursement and or repair you must inform take 5 oil change immediately by contacting the shop where the services were provided.. I did exactly that. On 4/19/25. I took my car in again because it was still leaking oil. They checked it and they said that there was nothing that they can do about it that they dont touch the oil drain plugs and that they would not take responsibility. On 4/21/25 I talked to *** ***** manager and he said they would not take responsibility for the oils leak in my car. He said they have a company policy not to drain ******* vehicles. I asked him to email me the policy but *** of today I have not received anything from take 5. On 4/23/25 I had to take my car to ******* to get the problem fixed. They found the problem was the drain plug not being tight enough. It cost me $347.79 to get it fixed. I would like to get $429.51 refunded from Take 5 oil.
Business Response
Date: 05/26/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Customer Answer
Date: 05/27/2025
Here is VIN number to my vehicle: *****************.
Customer Answer
Date: 05/27/2025

I am rejecting this response because:

Date Sent: 5/27/2025 3:51:19 PM
Here is VIN number to my vehicle: *****************.
Business Response
Date: 05/27/2025
Hello,
I have taken the information and information you provided to start a claim on your behalf.This claim goes to the District Manager as well as the Claims Team to review.The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-047541
Customer Answer
Date: 05/28/2025
I will await your communication regarding this case.
Customer Answer
Date: 06/11/2025

I am rejecting this response because:

I just got off the phone with take five customer service and they said nothing has been updated regarding any kind of refund and in their original email said they would get back to me within five days and I have not heard from anybody. What should my next step be?
Business Response
Date: 06/12/2025
Hello,
Please provide the invoice and the diagnostic from the dealership for your claim to have it re-evaluated. The last note states this: "Customer came back for inspection after service for leak inspection . After inspection, noticed oil oil leaking up and around the drain plug. Customer was made aware and shown on previous documentations that the oil was evacuated on every service and drain plug was not removed. Customer understood."
Customer Answer
Date: 06/12/2025

I am rejecting this response because:
I have submitted everything WTH my frugal claim but I have included it again.
Business Response
Date: 06/16/2025
Hello,
Unfortunately at this time, the claim will remain denied after reviewing all of the information that has been provided.
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 26th, I was left stranded with a disabled vehicle on the 202 near ******** in ****** due to a negligent oil change performed by Take 5. The vehicle has since been declared a total loss. Over the past month, it has been inspected by multiple auto repair shops at Take 5's request, and all have concluded that the engine failure was caused by a lack of oil. Despite this consistent finding, Take 5 has refused to take responsibility. Their claims department continues to avoid addressing the root cause of the issue. This situation doesnt fall under Lemon Law or personal injury, but unfortunately, Ive also been unable to find any attorneys in ******* who specifically handle cases like this. my family and i are now left without my primary mode of transportation.
Business Response
Date: 05/26/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Customer Answer
Date: 05/27/2025
I am rejecting this response because there is already an active claim that has been in progress for over 30 days with no resolution. Take 5 has failed to take responsibility for the damage caused by the improper oil change, and your lack of action has left my family and me stranded without transportation. This level of negligence and disregard is unacceptable and will be sought after with legal action.

vin: *****************
Business Response
Date: 05/27/2025
Hello,
Apologies. I could not find the original claim that was filed since it was under a different name and email. Your claim is with the Claims Team. Please reach out to them for further assistance. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1576959
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 10 I took my car to take 5 oil change to get and oil change . Less than a month afterwards my car stop turning over . So, I call a mechanic to do diagnostic testing and he said I didnt have oil and the code on the test was coding for engine issues. I contacted take 5 claims department and filed a claim my car was towed to **** ******* in ******* , la when the service department check my car he said the engine was locked due to lack of oil. 5 days after the Mechanic called me back saying he found another problem.. so now take oil is refusing to fix my car .. I never have no problems with my vehicle. I kept my maintenance up to date . When my car was at take 5 of a ln oil leak is present dont wont do an oil change
Business Response
Date: 05/26/2025
Hello,
I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1584559
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 6th, 2025 @2:40 pm. On the 6th of May, 2025, I went and bought a new car. There were no problems everything was great with the car. I then went to Take 5 Oil Change and before I went the car was riding perfectly fine. It seemed that whoever they had working on my car was in training because you could hear the shop manager directing the employee on what to do with my car. At one point, I saw the employee unhook something looking very confused and was told to leave it alone. Never put the part back together which has led to another part in my car being broken. All they could do was try to fix what they have damaged. I was told that I would receive help and would be reimbursed for the part I needed over the phone. Once I got back to Take 5 Oil Change I was told that they would put in A claim and I would now have to wait but that isnt what I was told over the phone. Now my car is burning gas terribly and I fill it up every 2-3 days whether I go on the highway or not! The part that I need is called a Mass Air Flow Sensor which is $101.99 at Auto zone. I wouldnt be as upset if I wasnt told something totally different on the phone. Ive been suffering coming out of pocket for gas while I only get paid so much. This was a graduation gift that I havent even been able to enjoy because of what Take 5 Oil Change has caused.
Business Response
Date: 05/26/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.

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Take 5 Oil Change is NOT a BBB Accredited Business.