Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #155

  1037 High St Wadsworth, OH 44281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9th, I went to ********************************************************************* for an oil change, and everything seemed fine at first. However, on Thanksgiving, while driving down my road, a ******* Pressure warning light appeared on my dashboard, telling me to stop the car immediately. I had to push my car home and then have it towed to the dealership, costing me over $****** the dealership, I paid $209 for diagnostics and repair fees. The technicians report stated:Customer states she was driving down the road and the vehicle started to rapidly lose oil. The check engine light came on upon initial start-up. Removed under cover. Upon removal, drain plug fell to ground. No oil was left inside of the engine. Ran oil change, and the engine still made severe rattle noise upon start-up.The dealership informed me that Take 5s negligence during the oil change caused this issue, and as a result, my vehicle now requires a new motor, costing $10,000-$15,000.When I first called Take 5, I was transferred to customer support and placed on hold for ************************. I was then directed to visit the location to expedite my case. Upon arrival, I explained the situation, and the staff informed me the manager was in a meeting. When I finally spoke with the manager, I was met with dismissive and unprofessional behavior. He compared my engine failure to Raising Canes giving out the wrong chicken tender, which is completely inappropriate and minimizes the gravity of the situation.The manager refused to provide me with a claim ID for their investigation and stated I would be contacted in 4-5 business days. This lack of accountability and professionalism is unacceptable, given the severe financial and emotional burden caused by their mistake.Take 5s negligence has left me without a functioning vehicle and facing a massive repair bill. Their dismissive attitude and failure to take responsibility have made this ordeal even more infuriating. Take your business elsewhere to avoid the same nightmare.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I apologize for the service issue you are experiencing after visiting one of our Take 5 locations and for the delayed response to your complaint. I see that we have an open claim that was filed for you through our **************** team. The Claims Team will review the submission and get a representative assigned to reach out to you and work the case. Please let us know if there is anything else we can do to assist. 

  Thank you, 

  Customer Answer

  Date: 12/17/2024

  Thank you for your response to my complaint. However, this does not resolve the issue or even provide me any new information at all, and I remain deeply unsatisfied with how this matter is being handled.
  
  For nearly a month, I have been told repeatedly that someone would contact me within a couple of business days, yet I continue to receive no follow-up or tangible progress. Each week passes without resolution while I am left without a functioning vehicle due to the negligence of your technician ******** and whomever else supervised the oil change. This delay is not only unacceptable but has added immense stress and financial burden to my life.
  
  To reiterate: after the oil change performed at your ******* ********* location on November 9th, my vehicle experienced catastrophic engine failure due to the oil drain plug not being properly secured. The dealerships report confirms this, stating that the plug fell out, leading to total oil loss and severe engine damage. I have already incurred over $300 in towing and diagnostics, and the estimated cost to replace my engine ranges from $10,000$15,000.
  
  At this point, your failure to take swift action demonstrates a lack of accountability and disregard for your paying customers. I expect immediate escalation and a clear resolution, including:
  Reimbursement for all costs I have incurred so far.
  Full coverage of the necessary engine replacement caused by the improper service performed at your location.
  
  This issue cannot be pushed aside any longer. If I do not receive a proper resolution or timeline within 48 hours ( I have already spoken to the customer service representative ****** about the 48 hours warning) , I will pursue further action through all available legal and consumer protection channels.

  Thanks for your understanding.

  
  

  Business Response

  Date: 12/23/2024

  Good morning, 

  Your claim has been sent to the Claims Team. They will be your main point of contact throughout the claim. If they have not reached out to you, here is the information you need to reach out to them. 

  *********************

  Case Number: 1511881

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Take 5 Oil (T5), their 3rd party adjuster Fleet Response (FR), poor service/mishandling of my daughters car maintenance and subsequent claim, resulting in significant financial/emotional stress with numerous attempts at resolution through proper channels proving fruitless.8/12/2024, in good faith, my daughter and I visited T5 for a routine oil change prior to moving her to ******* for school. During the service, the tech suggested she purchase a coolant exchange, which she declined, twice. He showed a syringe with brown fluid, and then he actually yelled at her, intimidating her into acceptance. A second tech interceded, apologized, and reminded the first tech not to talk to customers that ****** ******, **, the car, which has never overheated, began to overheat. Per instructions on the T5 receipt, we called FR, initiating claim *******. We immediately went to ********************** in ****** where owner, ****, a 40-year auto tech, said the coolant exchange had been improperly performed, noting old coolant in the overflow reservoir. Despite this, he felt with added coolant, the car should be fine to go on to AL.Unfortunately, it overheated again by ************, LA, and FR authorized towing to Family Auto (FA). We were forced to continue, the next day, in a rental car.For six weeks FR stalled, made redundant requests to FA for damage photos/documentation, and left my repeated calls/emails for updates unanswered. All the while we continued to incur out-of-pocket car rental *********** desperation I emailed FR that if they continued to stall, I would seek legal action. Nine minutes later, FR denied our claim.FA tech, ****, protested directly to FR, I...believe strongly that Take5 failed to service the cooling system correctly.Also, a T5 Claim Inspection form was NEVER requested nor completed.11/6/24, ****** ****** of FR stated T5 told her to deny our claim. She also asked that FR not be included in this complaint.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  Apologies on the delayed response to your BBB complaint. I do not currently see a FR case under **** ******** or *******. Would it happen to be under another name that I can look into and see if there is any information I can provide. 

  Customer Answer

  Date: 12/21/2024

   
  I am rejecting this response because the business needs clarification regarding the correct claim number.

  The Fleet Response Claim Number is *******.

  The contact at Fleet Response is ****** ******. Her e-mail is ************************************************************.

  Please consider the attached information from our personal mechanic regarding our complaint # 22639132  filed with the BBB. I have copied my husband **** ******** in on this email.  I hope I am following the correct procedure for communicating regarding this matter.  Thank you for any assistance you can provide.

   

  
  

  Business Response

  Date: 01/02/2025

  Good morning, 

  Sorry for the delayed response. I do see the claim now. Has all of the documentation you provided in this complaint been sent to ****** as well? I do not have access to what they have received so I can not confirm. The last note I see that was made was that ****** spoke with either you or your husband and that you will be filling a lawsuit. 

  Thank you, 

  Customer Answer

  Date: 01/03/2025

   
  I am rejecting this response because the issue is not yet resolved.  The business owner asked if ****** ****** has everything I submitted to the BBB.  I have just sent her copies of everything.  As it is just copies of everything you have already received, I am not reattaching the documents here.  However, I have included ******** *******-Rupertty on the emails I sent to ****** ****** so he is included in all communications.

  I am very hopeful that we will be able to resolve this matter.

  Thank you, in advance, for your assistance in this matter.

  **** ********

  
  

  Business Response

  Date: 01/15/2025

  Good afternoon, 

  As stated before, if you have new evidence to present to support your claim, please present it to the representative assisting you with the case. The case will be reopened if new evidence is presented and will be reviewed thoroughly. 

  Thank you, 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, my wife took her car to get an oil change at Take 5. A few days later, during a road trip, the check engine light came on... I think the code was P0021. We stopped at a part store to check the code, and the *** said it was showing an oil control valve issue. The oil appeared to be low on the dipstick, so I bought a quart at a gas station, put it in the car, and drove my family home. After we got home, I took the car to the dealership for a diagnosis. The certified technician said that the oil filter was leaking and that was the issue. They did a new oil change, and he gave me the broken oil filter in a bag to show Take 5 that it was damaged. Since then, I have made multiple trips to Take 5 to try and get some kind of refund, but every time, they just make copies of my documentation, say they are sending it off somewhere, and then nothing happens. One of the times, I brought my truck for inspection too, because it had also received an oil change there, and there was oil splattered under the truck. I called the Take 5 customer service line twice. In the first call, they had me email my documentation, but then nothing happened. The next time, they put me on hold for a while, and then hung up. After several weeks, I emailed the corporate office again for an update, and never got a response. I also posted ****** review, and they responded to it... telling me to reach out to the corporate phone number that had been ignoring me. Possibly the most disappointing thing is that they will not even provide me with a straightforward decision on if they will give me a reimbursement of any kind. They have not provided a refund for their faulty service, they have not provided reimbursement for the dealership cost, and even worse, they have ignored me and not answered yes or no on any of the requested refunds. Even if the answer is no, they need to tell me no and provide rationale.

  Customer Answer

  Date: 12/04/2024

  Business Address:

  *********************** 

  ********************

  ** See attachment for receipt **

  Business Response

  Date: 12/09/2024

  Hello, 

  I apologize for the experience you had with your recent visit to Take 5. I see that you filed a claim and that is the reason that nothing has been issued or approved. It is going through the claims process and the team is doing their due diligence before refunding/reimbursing anything to confirm the information. Once everything has been reviewed, a claims *** will reach out to you with the next steps. 

  Thank you, 

  Customer Answer

  Date: 12/10/2024

   
  I am rejecting this response because:
  
  This is the type of response I have already heard, and it does not provide an answer. You have had more than enough time to perform your due diligence. Why has my email asking for an update still not been answered? Why, when I called, was I put on hold for 10 minutes and then hung up on? Nobody on the case has reached out to me since I filed the case a month ago. This response has no substance. I want an answer. Yes or no, will you refund me for your mistake?

  You have my information. If you really care about me as a customer, pick up the phone and call me. 

  Business Response

  Date: 12/16/2024

  Good morning, 

  I apologize for the delay again regarding the service issue and your complaint. I have asked a representative on the Claims Team to look into your claim. As soon as the case has an update, I will reach out and send along all of the contact information. 

  Thank you. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday November ******* I arrived at the Take 5 location *****************************************) for a routine oil change and air filter replacement. During the process a technician removed the air filter screws and in doing so one s**** fell into the open oil reservoir. At this time the other technicians on site began to try to locate the s**** but were unsuccessful in retrieving it. At this point I was informed and a complaint report was issued, as well the technicians stating to not start my car and have it serviced to see if the s**** did indeed fall in. A claim was made 11/25/24 to their insurance fleet response and has been in limbo the entirety of this thanksgiving week. My car is at the dealership pending the insurance claim approval for a 5k procedure to try and retrieve the loss s**** Fleet response is working with corporate to get a statement from the location. This process has been going on from 11/25 thru today. 11/29/24 As I see it their procedures seem to be faulty as the manager mentioned the first step in their process is to pop the hood and remove the oil cap even if theyre planning to also change the air filter.This complaint is to expedite the process, approve the repair work at the cost of fleet response/take5 and to retrieve my car as soon as possible, as I have been without a secure mode of transportation for a week, and they have not offered me any rental service to compensate for my lack of transportation. The claim report from take5 is attached and in it it appears the technician admits the s**** fell in during his procedure so in my eyes this should have been a quick resolution but the fleet response insurance rep ******** ******) is having a go around with corporate on this, and Im filing the is complaint to document that I shouldnt be held liable for any repairs as this happened under their watch.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I see your claim with Fleet Response and that it has been approved. They seem to be waiting on the estimate from ****, the person you have been working with. 

  Thank you. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/22/2024 a promise to complete a proper oil change . Engine failure due to improper service.Having difficulty reaching corporate office.don t answer phone.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  You can reach our **************** team at ****************************************** or ************.

  Thank you. 

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/1/2024 Time: 2:20pm. I went to the take5 on ********************* for an oil change. I am seeking a resolution to the unprofessional service I received at your location today. I waited in line for approximately 50 minutes before entering the bay. When I entered the bay the employee attempted to sell me the premium oil, when in the past I've received economy. I was in the system, but said take5 did not record what oil they put in the car so he couldn't confirm. He then told me he couldn't sell me the economy option I've had before because it was out of stock and the only oils they had available were $98(w/tax)+. When I drove in and the employee asked me what service I was here for he did not caution me that they were sold out of any oil option. My car always takes conventional anyway so I told him I didn't want the premium option(synthetic). He then told me that they drained the oil from under my car already. Why would they start working on the oil change before confirming that they even have the oil I need? He told me to hold on a minute and he would check to see if they have it for me. He called over another employee and they were talking by the hood of my car and I noticed he grabbed one of the pumps and started pumping oil into my car. He then signaled the other guy to close my hood and came over to my window and said I was "all set". I was shocked and confused. I asked him what he put in my car and he told me he topped off oil so I could leave. He didn't bother to tell me what oil he put in my car or how much of it. After I asked he said he put the premium oil in and topped it off. He then continued to rush me out of the bay. When I came home I noticed oil spilled all over the engine under my hood and more leaking underneath. This is NOT the service I asked for or expect. I waited an hour for an oil change and I'm not confident that the oil in my car is good to drive with. I am requested a new full service oil change at a different location done correctly.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I apologize for the inconvenience that has been caused after your recent visit to Take 5. I want to confirm that no oil change was actually performed and just the "top off" of the oil correct? So you are not able to provide an invoice of the service? If you could please provide me with the *** of the vehicle, I can see what we can do in regards to the service issue. I will take it up with the District Manager of the store and see what kind of accommodations we can make. 

  Thank you. 

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2024 I had an oil change performed at Take 5 Oil Change in ******, ** at the location on **********************. Immediately after the service I began to notice oil stains where I parked. Keep in mind I park in reserved interior parking spaces at home and work. Until this incident my vehicle hadn't leaked at all. Now every time I pull away I leave a pond of oil behind that seeps out beyond my passenger side tire. At work the safety committee politely asked me to start parking outdoors because of the risk of someone slipping and falling.On Friday, November 8th I stopped by the Take 5 location again and they denied everything. The one question I had was that after all of the leaking, why was my oil level still at the maximum range? I also pointed out that oil was leaking onto my alternator and could possibly cause damage if this problem was not resolved soon.On November 13th I wrote the company headquarters. I received a response from ***** *** making a commitment that a repair claim would be filed, and I would receive a response from Take 5 in 4-7 business days. This commitment was not met, and I wrote him at Day 7, 11/23. He responded on Business Day 9 (11/14), reminded me that Business Days were weekdays (it was already past due at that point) and someone would reply to me soon. To date I have not heard anything on how this would be resolved.Prior to November 2nd my van never leaked a drop. I parked at inside reserved parking spaces at work and home, and the floors have been spotless. After the oil change I have substantial leaks that pond outwards from the bottom of the van. I received a commitment from Take 5 that they would respond with a claim order and that date has passed. My proposed solution is that Take 5 picks up the repair cost for an independent shop of their choice to conduct the repair. The vehicle only began leaking after the oil change took place. They are responsible for the leak.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. 
  

  You can contact them at *************. Your case number with them is 1503553.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday November 17, 2024, I was returning from a visit with my parents 3 hours away from my hometown. I decided to get my oil changed at Take 5 in ********** as I felt it would be convenient to do so. Not more than 30 minutes no later on my way back to *********, my little boy and I were stranded on the side of the road. The check engine light had come on and I found a safe place to pull over. I looked under the van and it was leaking oil.The fleet repair company was able to get the van towed to *********** so that the ***** dealer could investigate and give an estimate on the repair. We were told that the oil filter housing was damaged, which caused the leak and ultimately caused other ********* van has been at the dealership since November 17th, and I have had no other vehicle to drive to work.We have been informed by Take 5 corporate office that the claim is ********* van was working just fine before I got the oil changed, and now it is not. I do not understand why this claim would be denied for something Take 5 is responsible ******* it is Thanksgiving week, and I am without a vehicle to visit family. I had put my trust in this company to do the right thing. When I called the Take 5 corporate office, I was hung up on by the young man because I asked if this can be expedited due to the situation.Take 5 sent one of their own technicians to look at my car and submit their findings. They did not use an unbiased or third-party person to look at my van. They are denying the claim, even though my van was working perfectly fine before I got the oil change. Ive had circular conversations where no one is taking any responsibility. Have not had my vehicle for almost 2 weeks.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you. 

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  I spoke with *** *. He was not aware that Take 5 corporate office sent one of their own franchise managers from ******, ** to look at my vehicle. The man asked me to send him pictures I had. I believe the Take 5 manager of local franchise sent erroneous info. I was told the picture the Take 5 person sent was not even from my vehicle.
  The manager of the repair shop explained it was the oil filter housing that was damaged during the oil change. Take 5 should not have sent their own **** we should be able to get a second opinion and send that documentation and this should remain an open claim. 

  Business Response

  Date: 12/13/2024

  Good afternoon, 

  We stand by our current decision on the claim unless you have further information that you can provide our Claims Team. If you do have any new information or evidence to support your claim, please present that information and it will be thoroughly reviewed. 

  Thank you, 

• Initial Complaint

  Date:11/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dipstick for my oil was put in the wrong place. Upon arriving to take 5 I saw when the tech broke my dipstick. Ive had previous concerns about this same tech previously and was given another tech because he acted as if he did not know what he was doing. I need a refund for both of my oil changes, and new dipstick

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I see that a claim has been filed regarding the service issue and the request for a refund. Could you please provide me with your mailing address so I can provide that to the team to issue the refund. The refund will come as a paper check. 

  Thank you. 

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  My address is:

  ******* ******

  *********************

  Conroe,**

  77306

  
  Thank you. 

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/24 my car a 2015 ***** Camaro was taken to the named Take 5 Oil Change. It was taken in for normal maintenance. A fee of $89.52 was paid for an oil change. There was a 15 numbered check list, everything checked out fine. There were no issues at all with the vehicle prior. On 11/26/24 while driving the car a low oil light flashed so did low battery. The car dropped dead on the highway assuming it was the battery. I replaced it, the car still did not turn over. After hours of trying, I paid $175 to tow to an auto shop. There I paid $75 for a diagnostic check which revealed the engine burned out due to low oil and large amounts of metallic shavings in the oil. I've reached out to several numbers including the one on the receipt *************. A customer **** informed me she would be putting me on hold to transfer me to department to make a claim. I held on for 1 hour then the phone hung up. She also gave me this number ************* stating it was customer service, but I was not able to get through. I'm looking at a $1,300 labor fee and thousands to replace the motor.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-027424.

  Thank you. 

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  I did receive a call not email from a Take 5 **** I was informed that the *** handling the case, named ****** was busy at the moment but they could help me. They only ask for a photo of the Vin and mileage. The claim number given was ******* not the claim number given here. So what is the real claim number?  I do not trust this company to do the right thing. This company has been shady from the start. Apologizes aren't getting my car fix. I need to know how and when they will proceed with financial responsibilities on the ***air of my vehicle. 

  Business Response

  Date: 12/09/2024

  Hello, 

  The claim number ******* is correct. The original claim number that I provided was the first one that gets the claim started. Once the claim gets assigned, it does change. The team you are speaking with now regarding the claim is our Third Party Claims Team. They will be your main point of contact regarding the claim and will assist you with everything that is needed.