Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday November ******* I arrived at the Take 5 location *****************************************) for a routine oil change and air filter replacement. During the process a technician removed the air filter screws and in doing so one s**** fell into the open oil reservoir. At this time the other technicians on site began to try to locate the s**** but were unsuccessful in retrieving it. At this point I was informed and a complaint report was issued, as well the technicians stating to not start my car and have it serviced to see if the s**** did indeed fall in. A claim was made 11/25/24 to their insurance fleet response and has been in limbo the entirety of this thanksgiving week. My car is at the dealership pending the insurance claim approval for a 5k procedure to try and retrieve the loss s**** Fleet response is working with corporate to get a statement from the location. This process has been going on from 11/25 thru today. 11/29/24 As I see it their procedures seem to be faulty as the manager mentioned the first step in their process is to pop the hood and remove the oil cap even if theyre planning to also change the air filter.This complaint is to expedite the process, approve the repair work at the cost of fleet response/take5 and to retrieve my car as soon as possible, as I have been without a secure mode of transportation for a week, and they have not offered me any rental service to compensate for my lack of transportation. The claim report from take5 is attached and in it it appears the technician admits the s**** fell in during his procedure so in my eyes this should have been a quick resolution but the fleet response insurance rep ******** ******) is having a go around with corporate on this, and Im filing the is complaint to document that I shouldnt be held liable for any repairs as this happened under their watch.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I see your claim with Fleet Response and that it has been approved. They seem to be waiting on the estimate from ****, the person you have been working with. 

  Thank you. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/22/2024 a promise to complete a proper oil change . Engine failure due to improper service.Having difficulty reaching corporate office.don t answer phone.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  You can reach our **************** team at ****************************************** or ************.

  Thank you. 

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/1/2024 Time: 2:20pm. I went to the take5 on ********************* for an oil change. I am seeking a resolution to the unprofessional service I received at your location today. I waited in line for approximately 50 minutes before entering the bay. When I entered the bay the employee attempted to sell me the premium oil, when in the past I've received economy. I was in the system, but said take5 did not record what oil they put in the car so he couldn't confirm. He then told me he couldn't sell me the economy option I've had before because it was out of stock and the only oils they had available were $98(w/tax)+. When I drove in and the employee asked me what service I was here for he did not caution me that they were sold out of any oil option. My car always takes conventional anyway so I told him I didn't want the premium option(synthetic). He then told me that they drained the oil from under my car already. Why would they start working on the oil change before confirming that they even have the oil I need? He told me to hold on a minute and he would check to see if they have it for me. He called over another employee and they were talking by the hood of my car and I noticed he grabbed one of the pumps and started pumping oil into my car. He then signaled the other guy to close my hood and came over to my window and said I was "all set". I was shocked and confused. I asked him what he put in my car and he told me he topped off oil so I could leave. He didn't bother to tell me what oil he put in my car or how much of it. After I asked he said he put the premium oil in and topped it off. He then continued to rush me out of the bay. When I came home I noticed oil spilled all over the engine under my hood and more leaking underneath. This is NOT the service I asked for or expect. I waited an hour for an oil change and I'm not confident that the oil in my car is good to drive with. I am requested a new full service oil change at a different location done correctly.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I apologize for the inconvenience that has been caused after your recent visit to Take 5. I want to confirm that no oil change was actually performed and just the "top off" of the oil correct? So you are not able to provide an invoice of the service? If you could please provide me with the *** of the vehicle, I can see what we can do in regards to the service issue. I will take it up with the District Manager of the store and see what kind of accommodations we can make. 

  Thank you. 

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2024 I had an oil change performed at Take 5 Oil Change in ******, ** at the location on **********************. Immediately after the service I began to notice oil stains where I parked. Keep in mind I park in reserved interior parking spaces at home and work. Until this incident my vehicle hadn't leaked at all. Now every time I pull away I leave a pond of oil behind that seeps out beyond my passenger side tire. At work the safety committee politely asked me to start parking outdoors because of the risk of someone slipping and falling.On Friday, November 8th I stopped by the Take 5 location again and they denied everything. The one question I had was that after all of the leaking, why was my oil level still at the maximum range? I also pointed out that oil was leaking onto my alternator and could possibly cause damage if this problem was not resolved soon.On November 13th I wrote the company headquarters. I received a response from ***** *** making a commitment that a repair claim would be filed, and I would receive a response from Take 5 in 4-7 business days. This commitment was not met, and I wrote him at Day 7, 11/23. He responded on Business Day 9 (11/14), reminded me that Business Days were weekdays (it was already past due at that point) and someone would reply to me soon. To date I have not heard anything on how this would be resolved.Prior to November 2nd my van never leaked a drop. I parked at inside reserved parking spaces at work and home, and the floors have been spotless. After the oil change I have substantial leaks that pond outwards from the bottom of the van. I received a commitment from Take 5 that they would respond with a claim order and that date has passed. My proposed solution is that Take 5 picks up the repair cost for an independent shop of their choice to conduct the repair. The vehicle only began leaking after the oil change took place. They are responsible for the leak.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. 
  

  You can contact them at *************. Your case number with them is 1503553.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday November 17, 2024, I was returning from a visit with my parents 3 hours away from my hometown. I decided to get my oil changed at Take 5 in ********** as I felt it would be convenient to do so. Not more than 30 minutes no later on my way back to *********, my little boy and I were stranded on the side of the road. The check engine light had come on and I found a safe place to pull over. I looked under the van and it was leaking oil.The fleet repair company was able to get the van towed to *********** so that the ***** dealer could investigate and give an estimate on the repair. We were told that the oil filter housing was damaged, which caused the leak and ultimately caused other ********* van has been at the dealership since November 17th, and I have had no other vehicle to drive to work.We have been informed by Take 5 corporate office that the claim is ********* van was working just fine before I got the oil changed, and now it is not. I do not understand why this claim would be denied for something Take 5 is responsible ******* it is Thanksgiving week, and I am without a vehicle to visit family. I had put my trust in this company to do the right thing. When I called the Take 5 corporate office, I was hung up on by the young man because I asked if this can be expedited due to the situation.Take 5 sent one of their own technicians to look at my car and submit their findings. They did not use an unbiased or third-party person to look at my van. They are denying the claim, even though my van was working perfectly fine before I got the oil change. Ive had circular conversations where no one is taking any responsibility. Have not had my vehicle for almost 2 weeks.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you. 

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  I spoke with *** *. He was not aware that Take 5 corporate office sent one of their own franchise managers from ******, ** to look at my vehicle. The man asked me to send him pictures I had. I believe the Take 5 manager of local franchise sent erroneous info. I was told the picture the Take 5 person sent was not even from my vehicle.
  The manager of the repair shop explained it was the oil filter housing that was damaged during the oil change. Take 5 should not have sent their own **** we should be able to get a second opinion and send that documentation and this should remain an open claim. 

  Business Response

  Date: 12/13/2024

  Good afternoon, 

  We stand by our current decision on the claim unless you have further information that you can provide our Claims Team. If you do have any new information or evidence to support your claim, please present that information and it will be thoroughly reviewed. 

  Thank you, 

• Initial Complaint

  Date:11/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dipstick for my oil was put in the wrong place. Upon arriving to take 5 I saw when the tech broke my dipstick. Ive had previous concerns about this same tech previously and was given another tech because he acted as if he did not know what he was doing. I need a refund for both of my oil changes, and new dipstick

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I see that a claim has been filed regarding the service issue and the request for a refund. Could you please provide me with your mailing address so I can provide that to the team to issue the refund. The refund will come as a paper check. 

  Thank you. 

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  My address is:

  ******* ******

  *********************

  Conroe,**

  77306

  
  Thank you. 

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/24 my car a 2015 ***** Camaro was taken to the named Take 5 Oil Change. It was taken in for normal maintenance. A fee of $89.52 was paid for an oil change. There was a 15 numbered check list, everything checked out fine. There were no issues at all with the vehicle prior. On 11/26/24 while driving the car a low oil light flashed so did low battery. The car dropped dead on the highway assuming it was the battery. I replaced it, the car still did not turn over. After hours of trying, I paid $175 to tow to an auto shop. There I paid $75 for a diagnostic check which revealed the engine burned out due to low oil and large amounts of metallic shavings in the oil. I've reached out to several numbers including the one on the receipt *************. A customer **** informed me she would be putting me on hold to transfer me to department to make a claim. I held on for 1 hour then the phone hung up. She also gave me this number ************* stating it was customer service, but I was not able to get through. I'm looking at a $1,300 labor fee and thousands to replace the motor.

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-027424.

  Thank you. 

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  I did receive a call not email from a Take 5 **** I was informed that the *** handling the case, named ****** was busy at the moment but they could help me. They only ask for a photo of the Vin and mileage. The claim number given was ******* not the claim number given here. So what is the real claim number?  I do not trust this company to do the right thing. This company has been shady from the start. Apologizes aren't getting my car fix. I need to know how and when they will proceed with financial responsibilities on the ***air of my vehicle. 

  Business Response

  Date: 12/09/2024

  Hello, 

  The claim number ******* is correct. The original claim number that I provided was the first one that gets the claim started. Once the claim gets assigned, it does change. The team you are speaking with now regarding the claim is our Third Party Claims Team. They will be your main point of contact regarding the claim and will assist you with everything that is needed. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2 , 2024 at 9:52 am I went to have my oil changed and the technicians forgot to put a black piece back into my vehicle dealing with the oil change and my vehicle started reading low pressure on the dash and the oil light kept going on and off. I was able to leave the shop because they insured that all was checked off on the sheet, after about 10 minutes out I realized that these indicators were coming up on the dashboard and I called take 5 dispatch to speak with someone at the ********************* store and I informed them I was on my way back , upon arrival I met with ******** to inform him of the problem again he looked witnessed the the indicators and told me to pull in bay one , upon pulling in he was talking to the other technician and they had a black piece in there hand and said let me look to see if it fits in your car. And it did he said we were wondering where it came from , the indicator light went off all seemed fine, I left the shop. About 2 weeks later my car shut down completely in the road and would not start. My car sat in front of my house for about 3 weeks before I could get it diagnosed by a certified mechanic. Which Mr. *** ******* stated my vehicle must have lost pressure after he did several test. I explained to him about what happened at take 5 and then I proceeded to file a complaint and was given the run around for almost over a month or so and my claim was denied because I had too many miles on my vehicle, which Iam a **** drive and have been since 2016 I am not a mechanic.

  Business Response

  Date: 12/02/2024

  Good morning,

  I apologize for the inconvenience you are experiencing and the delayed response to your complaint. I see that you have been working with our Third Party Claims Team and they are waiting on the documentation/proof regarding the *** tracker and the miles driven. Please reach out to them as soon as possible. Thank you. 

  Customer Answer

  Date: 12/02/2024

   
  I am rejecting this response because: I know for a fact that the mileage that the technician was off of my 2014 Dodge Charger mileage and also the incident that occurred on September 2, 2024 was on camera because the young man ***** working on my vehicle along with an unknown technician that let the part out of my vehicle causing it to lose pressure called me to inform me hours later that the piece did in fact come from my vehicle and it was on camera. On Oct 17 the technician ***** and his manager ****** informed me the they were going to submit the footage along with the report to there fleet response team on that day I informed them that my vehicle shut down in the middle of the road two weeks after the incident and I was not aware until I had my vehicle professionally diagnosed my vehicle had been parked in front of my home since September 22nd when the tow truck dropped it off. I was told by several employees that I would be receiving a rental and my repairs would be covered because it was on camera. Nothing of that is true my life has been uprooted since September 22, 2024 I entered that shop on September 2, 2024 and they are totally responsible.i cannot work my **** job that I have been delivering since 2016 that was my only way to pay my bills.
  
  

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I understand that you are stating that there is a discrepancy in the miles but Fleet Response still needs that information to move forward with the claim. There is a note stating that you would be supplying the *** coordinates for the broken down vehicle and that it has not been driven the amount of miles stated and that the leasing company can account for the unit by the tracker. 

  Thank you. 

  Customer Answer

  Date: 12/04/2024

   
  I am rejecting this response because:
  I know that take 5 is responsible for the damages done to my vehicle because the employees admitted it and stated the incident was on camera.

  Business Response

  Date: 12/09/2024

  Hello, 

  Please provide all information to the Claims Team that you are working with. I believe they were asking for GPS mileage and not coordinates. 

  Customer Answer

  Date: 12/10/2024

   
  I am rejecting this response because:
  , this information was already submitted to ******* ***** a Fleet response Third Party Claim, was informed that no further information was needed and she was satisfied and would call me back the next day this was the Tuesday before Thanksgiving. I have not heard anything else from anyone from fleet response.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 24th at 11pm I had gotten off of my job .Once i got into my car , I had start it and I heard a leak from under my car . And it was leaking a lot everywhere under my car . I couldnt figure out what it was , if it was oil or coolant . I tried pouring water in the radiator to see where its leaking , but its leaking everywhere under the car . I tried turning on my car , once i did , it started smoking under the hood . So immediately i turned off the car . I had called a ***** to help pull my car all the way home .On October 28th , my parents took me to Take 5 Oil shop to speak to the manager ****** , once I explain to the manager whats going on with my jeep and show the video to him . He admitted that he messed up , told me that its the coolant . Thats when he gave me the ************* number .

  Business Response

  Date: 12/02/2024

  Good morning,

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after the service at Take 5. It seems that our Third Party Claims Team has been waiting on some information from you to move forward with the claim and needing the diagnostic. Please reach out to them as soon as possible. Their information is ************* and your case number is 1485521.

  
  Thank you. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took our vehicle to Take 5 Oil Change on November 8th to get a routine oil change. The next day our car started experiencing mechanical problems and could hardly operate. I took it to our normal mechanic and on the November 13th they finished diagnosing the car and called it mechanical failure and said the vehicle needs a new motor. The car was operating perfectly before we took it to take 5. I've called to start a claim, emailed twice, and I haven't received a response yet.

  Business Response

  Date: 12/02/2024

  Good morning, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after the service at Take 5. I have found your claim and sent it over to our Claims Team to take the next steps. Someone will be in touch with you soon regarding the next steps and information needed. 

  Thank you.