Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2 , 2024 at 9:52 am I went to have my oil changed and the technicians forgot to put a black piece back into my vehicle dealing with the oil change and my vehicle started reading low pressure on the dash and the oil light kept going on and off. I was able to leave the shop because they insured that all was checked off on the sheet, after about 10 minutes out I realized that these indicators were coming up on the dashboard and I called take 5 dispatch to speak with someone at the ********************* store and I informed them I was on my way back , upon arrival I met with ******** to inform him of the problem again he looked witnessed the the indicators and told me to pull in bay one , upon pulling in he was talking to the other technician and they had a black piece in there hand and said let me look to see if it fits in your car. And it did he said we were wondering where it came from , the indicator light went off all seemed fine, I left the shop. About 2 weeks later my car shut down completely in the road and would not start. My car sat in front of my house for about 3 weeks before I could get it diagnosed by a certified mechanic. Which Mr. *** ******* stated my vehicle must have lost pressure after he did several test. I explained to him about what happened at take 5 and then I proceeded to file a complaint and was given the run around for almost over a month or so and my claim was denied because I had too many miles on my vehicle, which Iam a **** drive and have been since 2016 I am not a mechanic.

  Business Response

  Date: 12/02/2024

  Good morning,

  I apologize for the inconvenience you are experiencing and the delayed response to your complaint. I see that you have been working with our Third Party Claims Team and they are waiting on the documentation/proof regarding the *** tracker and the miles driven. Please reach out to them as soon as possible. Thank you. 

  Customer Answer

  Date: 12/02/2024

   
  I am rejecting this response because: I know for a fact that the mileage that the technician was off of my 2014 Dodge Charger mileage and also the incident that occurred on September 2, 2024 was on camera because the young man ***** working on my vehicle along with an unknown technician that let the part out of my vehicle causing it to lose pressure called me to inform me hours later that the piece did in fact come from my vehicle and it was on camera. On Oct 17 the technician ***** and his manager ****** informed me the they were going to submit the footage along with the report to there fleet response team on that day I informed them that my vehicle shut down in the middle of the road two weeks after the incident and I was not aware until I had my vehicle professionally diagnosed my vehicle had been parked in front of my home since September 22nd when the tow truck dropped it off. I was told by several employees that I would be receiving a rental and my repairs would be covered because it was on camera. Nothing of that is true my life has been uprooted since September 22, 2024 I entered that shop on September 2, 2024 and they are totally responsible.i cannot work my **** job that I have been delivering since 2016 that was my only way to pay my bills.
  
  

  Business Response

  Date: 12/03/2024

  Good afternoon, 

  I understand that you are stating that there is a discrepancy in the miles but Fleet Response still needs that information to move forward with the claim. There is a note stating that you would be supplying the *** coordinates for the broken down vehicle and that it has not been driven the amount of miles stated and that the leasing company can account for the unit by the tracker. 

  Thank you. 

  Customer Answer

  Date: 12/04/2024

   
  I am rejecting this response because:
  I know that take 5 is responsible for the damages done to my vehicle because the employees admitted it and stated the incident was on camera.

  Business Response

  Date: 12/09/2024

  Hello, 

  Please provide all information to the Claims Team that you are working with. I believe they were asking for GPS mileage and not coordinates. 

  Customer Answer

  Date: 12/10/2024

   
  I am rejecting this response because:
  , this information was already submitted to ******* ***** a Fleet response Third Party Claim, was informed that no further information was needed and she was satisfied and would call me back the next day this was the Tuesday before Thanksgiving. I have not heard anything else from anyone from fleet response.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 24th at 11pm I had gotten off of my job .Once i got into my car , I had start it and I heard a leak from under my car . And it was leaking a lot everywhere under my car . I couldnt figure out what it was , if it was oil or coolant . I tried pouring water in the radiator to see where its leaking , but its leaking everywhere under the car . I tried turning on my car , once i did , it started smoking under the hood . So immediately i turned off the car . I had called a ***** to help pull my car all the way home .On October 28th , my parents took me to Take 5 Oil shop to speak to the manager ****** , once I explain to the manager whats going on with my jeep and show the video to him . He admitted that he messed up , told me that its the coolant . Thats when he gave me the ************* number .

  Business Response

  Date: 12/02/2024

  Good morning,

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after the service at Take 5. It seems that our Third Party Claims Team has been waiting on some information from you to move forward with the claim and needing the diagnostic. Please reach out to them as soon as possible. Their information is ************* and your case number is 1485521.

  
  Thank you. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took our vehicle to Take 5 Oil Change on November 8th to get a routine oil change. The next day our car started experiencing mechanical problems and could hardly operate. I took it to our normal mechanic and on the November 13th they finished diagnosing the car and called it mechanical failure and said the vehicle needs a new motor. The car was operating perfectly before we took it to take 5. I've called to start a claim, emailed twice, and I haven't received a response yet.

  Business Response

  Date: 12/02/2024

  Good morning, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after the service at Take 5. I have found your claim and sent it over to our Claims Team to take the next steps. Someone will be in touch with you soon regarding the next steps and information needed. 

  Thank you. 

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to take 5 on 11/2/2024. i went in for an oil change and they offered me a coolant exchange as well. it took almost 2 hours to complete. i was told after a few minutes that the wrong coolant was placed into my vehicle and they had to pump it again and fluch the coolant and replace it with the correct coolant. after that was corrected we left and about 1 mile down the road my car started over heating and would shut off and the engine light came on. My vehicle was perfectly fine before going to take 5. they are not trying to cover an damages they have done to my vehicle

  Business Response

  Date: 11/26/2024

  Good morning, 

  Your claim is with our Third Party Claims Team. They will have a dedicated representative to assist with your claim from beginning to end. If they have not reached out to you, I will list below the information you need to reach out to them. They will have all the updated information regarding the claim. If there is any information that you need to provide them for the claim, please send it to that team. 

  *************

  Case Number: 1489603

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2022 *** ****** on 4/30/2024 I had an oil change service at Take 5 at *********************************************************************************** #*** attached the invoice for payment of service. The Service was quick and very polite. On 11//2/2024 my oil light in my vehicle came on about a 1/2 mile from my home and my car began making a loud banging noise jerking and seem to be losing power. I took my car to Take 5 at *************************************************************** attached the invoice and was advised by that service team that my car had no oil in it. That my filter had not been placed on correctly which caused my oil to leak out. during these months verified where I had service previously. I had no indication of oil loss from my car and no lights had came on before this date. This Take 5 completed an oil change my car was able to be driven home seem to be operating okay still some noise. I attempted to drive my car the next day Sunday to church it was driving well a mile from my destination it began jerking and loss power I had to park it at a school was unable to get it towed until the next morning (Monday) due to the dealerships being closed. I had my car towed early Monday morning to *** *** ***** Dealership 7340 ************************** Okc, Ok ***** and have been advised my motor is locked. I am asking for payment of the replacement of my motor. This is my means of transportation and the car is only 2 years old.

  Business Response

  Date: 11/26/2024

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************

  Claim Number: T5C-026647

  Customer Answer

  Date: 12/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18, 2024 - took my mercedes E350 vin WDDKK5GF9BFO80284 to Take 5 for oil change. Also paid for new air filter. About a week later, engine starts idling down and I took it back to Take 5. *****, manager, ************ said cover wasn't snapped back in place that covers the air filters. That should fix it. I was driving to work and then the battery discharge light comes on and turns off the radio. I called ***** the manager left message and he never called me back. I took it to **************************** for them to fix the problem. **** at ******** said the alternator was soaked in oil, causing battery to discharge. The cost would be $1100. I called corporate and left message that the oil change caused problem. Filed claim *******. Got a call from ******* *****, told her situation, she called **** at ******** and told him payment would be made in 24 hours. a whole week went by, calls weren't returned at Take 5. Then she calls and said claim was denied. I told her you can't tell **** and me that Take5 is going to pay for the damage, and then later deny it? Called her supervisor *** *****, he then said claim was denied. I said how else did the oil get on the alternator? No one had been under the hood since my oil change at Take 5. He said it was denied. Twice ******* said it would be paid and then she wouldn't take calls, until she said it was denied.

  Business Response

  Date: 11/25/2024

  Afternoon,

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you.

  Customer Answer

  Date: 11/26/2024

   
  I am rejecting this response because: Take 5 ****************** **** told me and **** the service tech at *************************** that payment would be made in 24 hours.  She gave absolutely no hint that it would be rejected.  Then a week later we got the run around.  Take 5 is responsible for payment because ******* ***** said payment would be made. The oil soaking the alternator could not come from anywhere else!   The vehicle had zero leaks.  Her supervisor *** ***** is aware that ******* said that payment would be made.  They are unorganized and incompetent organization.
  
  

  Business Response

  Date: 12/02/2024

  Good morning,

  If you would like to appeal the decision or have it looked at by a supervisor, please contact Fleet Response and ask for a supervisor that can review your claim. Thank you. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024, approximately 0835 am, I took me and my daughter to Take 5 to receive and oil change for our cars. My daughter left the business without an oil cap. I, on the other hand, left the business with a faulty battery, and having my car towed away with a claim that took over two hours to complete.I am sure that there were no check battery light indicator on my dashboard or check engine lights when I arrived. My daughter did have an oil cap on her car. I spent ****** for my product and service, after receiving my safety inspection and now my receipt. Unfortunately my car does not start. Today November 16, 2024 I will pay ****** for a new car battery, with their claims department. When in fact, I just needed an oil change.

  Business Response

  Date: 11/25/2024

  Good afternoon, 

  Your claim is with our Third Party Claims Team. They will have a dedicated representative to assist with your claim from beginning to end. If they have not reached out to you, I will list below the information you need to reach out to them. It seems that they were trying to reach out to you regarding the claim a few days ago. 

  ************* ; Case Number: 1495367

  Customer Answer

  Date: 11/27/2024

   
  I am rejecting this response because:
  

  I ******, ****** are not satisfied with the action taken by Take 5, Their third party claims people never reach out to me.

  Business Response

  Date: 12/02/2024

  Good morning,

  I apologize about the frustration in communication with that team. Please give them a call regarding the claim as they have all the up to date information around the claim. Thank you. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/03/24 went to Take 5 Oil Change ***** ***************************** to have an oil change. During the service the technicians told me they were having an issue with a gasket. I paid for the service and left the next day on a month long trip.After returning from my vacation, I took the car to run errands when the ******************* Pressure light came on.This was on October 16. I had the car towed to the closest ** dealer in ********. The service advisor told me the oil had been overfilled damaging the upper timing cover gasket, seal rings and bolts. After picking up my car, again, the ******************* pressure light came on. I had the car towed back to the dealer on 10/18. After reviewing the issue with the service manager it was noted that the oil filter housing and the ****** inside the housing were damaged during the original oil change at take 5. This repair was done and thankfully was successful. The total cost of repairs was $1348.73 . Take 5 insurance carrier, Fleet Response denied the claim stating overfilled oil would not cause damage in 30 miles. I have asked for a review of facts and that they contact ******** ****** at ** whom I advised was willing to discuss this on my behalf. I am looking to be reimbursed for the cost of repairs due to improper oil change and resulting damage.

  Business Response

  Date: 11/25/2024

  Good afternoon,

  Please contact your representative at Fleet Response with the information that you do have for your contact at **. The Fleet Response team will always listen to and look at new information provided to them regarding the claim to determine if it needs to be opened again and re-evaluated. 

  Thank you. 

  Customer Answer

  Date: 11/27/2024

   
  I am rejecting this response because:
  I already did this

  Business Response

  Date: 12/02/2024

  Good morning, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you. 

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came in for a regular oil change on 08/01/24 at ****************************************************************************************. Once oil change was completed a few days later I started to get a light on my dash that I was blinking the oil sign but car was driving fine. Eventually over the couple of months I lost 2 quarts of oil. I had the car inspected and found out that due to the oil drain plug being tightened way too much it caused the oil pan to crack. This resulted in my paying 700 dollars for *** to replace the oil pan along with the oil. I would like to be contacted regarding some sort of compensation etc as I have all receipts etc.

  Business Response

  Date: 11/19/2024

  Hello, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-025700
  

  Thank you. 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2024, after a service at Take 5 Oil Change involving a coolant flush, the vehicle experienced overheating and eventual engine lock-up. A claim was filed with Fleet Response, represented by ***************** ***** (known for poor customer service). Manager ***** indicated that Take 5 was responsible for the damage, though ******* ***** and Fleet Response ultimately denied liability, claiming no evidence linked Take 5s service to the damage.Following the initial incident, the vehicle was inspected at ******** in ************* on October 14, where it was suggested that the coolant system may not have been correctly burped, contributing to the overheating issue. This diagnostic report was emailed to Fleet Response.Additional details include:Fleet Response Contacts: ******* ***** **********************, direct ************), Supervisor *** ****** *************)******** *************: **************************************************************** *************)Take 5 Oil Change location: Contact number ************

  Business Response

  Date: 11/18/2024

  Good evening, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you.