Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 28, 2025Better Business BureauSubject: Formal Complaint Against Take 5 Oil Change / ************* Vehicle Damage and UnresolvedClaimDear *********** am writing to file a formal complaint against Take 5 Oil Change and its parent company, *************,concerning significant damage caused to my 2011 ********** Endeavor due to negligence during a routineoil top off service. The technician employed by Take 5 failed to secure the oil cap after conducting a routinetop-off on April 10, 2025. This oversight led to my vehicle overheating and subsequently becominginoperable. As a result, I have been without transportation since that date.Following the incident, the on-duty staff at Take 5 acknowledged the mistake and verbally assured me thatthe company would reimburse me for the cost of a rental vehicle. I promptly filed a claim with theirthird-party administrator, Fleet Response, and maintained communication with representatives ******* andChelsea throughout the process.Despite the video evidence clearly showing the technician's negligence, Fleet Response denied my claim.On April 21, 2025, I submitted a written appeal requesting a detailed explanation for the denial, includingaccess to the video evidence and the specific reasoning behind their decision. Additionally, I reiterated myrequest for reimbursement of rental car expenses and for Take 5 to provide a replacement rental vehicleuntil my car is repaired.I specifically requested a response within three business days. However, as of today, April 28, 2025, I havenot received any communication from Take 5 or Fleet Response.I am filing with the Better Business Bureau to officially warn all other consumers not to trust this any of************* subsidiaries, especially Take 5 Oil.

  Business Response

  Date: 04/30/2025

  Hello,

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. If you would like, you can also call Fleet Response and ask for a supervisor to go over the claim. 

  Thank you, 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, January 31, 2025, Mr. ******* ****** took his fiancs 2017 Infiniti QX 80 in for an oil change at Take FIve located at ************************************* On February 3,, 2025, Mr. ******* ****** brought his 2017 Infiniti QX 80 to a service center located at *************************************, for an oil change. It was noted that following the service, the vehicle exhibited unusual sounds, prompting a closer inspection. Upon reviewing the receipt, it was discovered that an incorrect 20-grade oil had been used during the oil change, resulting in adverse effects on the performance of the 2017 Infiniti QX 80 luxury ********** February 2025, ******* returned with his 2013 Infiniti JX 35 for an oil change, only to find that the incorrect oil had also been used in his vehicle. The service provider's disclaimer suggests returning the vehicles for necessary corrections. However, the presence of multiple names on the receipt as checkpoints, coupled with the recurring issue of incorrect oil usage, raises concerns about the professionalism of the establishment.Despite reaching out to corporate and their customer service line on multiple occasions, no response or acknowledgment has been received. This lack of communication is disappointing and reflects poorly on the company's commitment to customer satisfaction. Similar experiences shared by others further highlight the need for a resolution to this matter.Both vehicles have been diligently maintained with proper oil changes until this incident occurred. To address the situation, repairs, a rental vehicle for transportation, and service at an Infiniti dealership are deemed necessary. While we prefer to resolve this matter amicably, we are prepared to pursue legal action if required.

  Business Response

  Date: 04/29/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I do see the original claim that was filed for one of the vehicle and I have added another claim for the second vehicle as well. I have addressed these claims to the District Manager and the Claims Team to have them reviewed as soon as possible. Here are the claim numbers for each vehicle. 

  T5C-039495 for the JX35 and T5C-044093 for the QX50

• Initial Complaint

  Date:04/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I recently had an oil change done at the shop (take 5) ************************************** on 4/3/2025 but unfortunately the service was not done correctly. I brought my car to ****** ****** who confirmed the mistake. They found the drain plug gasket leaking oil which was a big problem. I had to get my oil change redone with a brand new gasket. I would like to request a full refund for the oil change service , please let me know how to proceed with this request. I hope we can resolve this quickly and I appreciate your attention to this matter. Thank you. I attached the official repair *********** was $226.78. **************** said they filed a claim for me, which was almost a month ago and the district manager/ claims team still hasnt reached out to me. I contacted many times and still no response.

  Business Response

  Date: 04/29/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1577493

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Take 5 oil change on April 15th 2025 to get a quick oil change after getting off of work. I got to the to the shop at approximately 9:00am. After about 40 minutes at the shop the technician, ***** apologized and told me that the technician, Gage, that had started my oil change took out my drain plug and now they are having a difficult time getting it to stay in and they do not have a replacement plug for my vehicle. ***** said to me "If I had been the one to start your change, I would have told you we are unable to do it because we do not have the correct things for your car, but **** didn't know because he is new". After around 2 hours at the shop I was told they "think" they have the plug back in and it should hold. I very directly asked ***** if he was sure because I am concerned if I leave and the plug does not stay and I loose all of my oil that it will further damage my car. She reassured me that it would be fine. I paid $90.82 then pulled out of the garage at 11:09am. When I pulled into my neighborhood a warning came up in my car saying ************************** reduced. Service now". when I pulled up at my house and got out to look under the car, oil was pouring out of my vehicle. After several attempts to contact the shop directly with no response I called the corporate number and put in a claim (claim number: ******). I submitted the claim on 4/16/2025 and was told I should hear back from someone within 5 business days. I still have not heard back from anyone and when calling the corporate number again or emailing I am only told that the claim has been escalated. I have had to get a rental vehicle to get to and from work since I have now been without a vehicle for ************************************************************************************************* my car, as well as any damage that may have been caused by driving the vehicle after. As well as reimbursement for rental car and a refund for the service.

  Business Response

  Date: 04/29/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1577506

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:I have received the response. I got a voicemail from someone calling about my claim with take 5. I tried calling back and did not get an answer so I am still waiting for a call back. I am not yet satisfied with their response. I am waiting to hear back and make sure I am getting any costs associated with the damage caused paid for.

  Thanks you, 

  ********* Pennington 

  Business Response

  Date: 04/30/2025

  Hello, 

  You can contact them directly with the information provided in the earlier response. Here is that information again. I have added an extension number so you get connected directly to the representative over the claim. 

  Fleet Response
  ********************** (****** H)
  Case Number: 1577506

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Take 5 for an oil change on 3/21/25. The total was $119.87 with a $25 coupon, making my total $98.24. Within 2 days of leaving, the car started to hesitate during take off. It loses horsepower and seems like it's going to stall. It does this every single time I stop at a light or stop sign. My vehicle never did this until the oil change. I brought it back to them on 4/4/25. The lady "checked it" and said to drive it a few days and if it was still doing it to bring it back. When I brought it back she said it was past 30 days and won't look at it again. I am highly irritated. My car does this hesitation while I'm in the middle of an intersection and it's putting my life at jeopardy.

  Business Response

  Date: 04/23/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-043349

  Customer Answer

  Date: 04/23/2025

   
  I am rejecting this response because: until I have heard from someone with a solution for this problem I do not wish to close this ticket or claim with the BBB. Once a resolution has been achieved I will gladly accept the offer and close the claim. 
  
  

  Business Response

  Date: 04/24/2025

  Good afternoon, 

  Understood. I have notified the Claims Team and the District Manager about this issue and put in an escalation for your claim. Once I get the information for the team that is over your claim, I will message it here and send it to your email address attached to this complaint. 

  Thank you, 

  Customer Answer

  Date: 04/25/2025

   
  I am rejecting this response because: I have taken the vehicle to ********* to have it checked and the problem corrected. Upon inspection they informed me that the oil had been overfilled by almost a full quart. This could have led to my engine blowing up as I was informed. I do not want to seek for repairs anymore please as I have handled it. I am however going to request my money back. The vehicle was brought back in after noticing the issue and the lady looked at it all and said there was no issue. I no longer trust this location for accuracy or for a reliable fix to the problem that was created. I would like to ask for a refund please since I've had to pay someone else to fix the problem. Thank you.
  
  

  Business Response

  Date: 05/01/2025

  Hello, 

  The District Manager will be sending over communication regarding your claim to your provided email. 

  Thank you, 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 Oil Change #*** Extremely Disappointing Experience On 3/7/24, I visited Take 5 Oil Change #*** at ************************************************************ for a routine oil change. While there, the team suggested a radiator flush at half off their normal price. Trusting their recommendation, I agreed.Unfortunately, that decision ended up costing me much more. After the radiator flush, my trucks coolant sensor was damaged due to improper draining and underfilling of the coolant. This led to an air pocket in the system, which caused my truck to overheat and left me stranded. I had to have it towed to the *** dealership for repairs.Despite a full diagnostic report clearly stating the overheating was a direct result of Take 5s service, I spent over a month going back and forth with the local facility, corporate customer service in **************, and their claims handler, *************** In the end, they denied any responsibility.While the staff at the ********* location have always been friendlyand Ive gone there for years for oil changesits clear now that they are woefully undertrained when it comes to anything beyond basic service. Even worse, the company as a whole refuses to stand behind their work or take accountability when mistakes are made.Based on this experience, I wouldnt recommend Take 5 Oil Change to anyoneno matter how convenient they may seem. A friendly smile doesnt make up for poor workmanship and a complete lack of responsibility.

  Business Response

  Date: 04/23/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over filled my coolant and put it in while it was running it smoked a little before I left, but once I got on the freeway, it blew my radiatorand I had to have it towed home then towed to Bubba's better muffler brakes they fixed it charge me $690 took 100 off because I didn't have it thank God for Bubble's and I'm looking to get my my money back for their negligence sincerely ***** *******

  Business Response

  Date: 04/21/2025

  Good afternoon, 

  I apologize for the delayed response to your email. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1566804

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service 12/11/2024 Cost $157.15 **************** Attempted to contact them by email 3 times no respones. I went out of state for Christmas. While out of state my car started making a strange sound.Ended up taking it to an Auto repair shop. Cost $ ****** It was the Belt Tensioner and belt (Serpentine belt). I have included the invoice from Take 5, repair bill of my car, and a page from ****** of what is included with their oil change. They didn't do all the check points. If they would have i could of paid less and had it serviced before I went out of State

  Business Response

  Date: 04/17/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-042692

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10, 2025 went in for an oil change, parked and driven the again on 4/12/25, car started smoking, stalled at light, oil falling out the car. Took back to take five the ***resentative who identified self as the manager from ************* suggested that I take the car to first choice auto and he is a friend of his and stated that it was just a $500 ***air. *** text me the directions to the shop. Once I got to the shop the *** who stated that take five manager had called him ahead of time to tell him that I was in the way, stated that the job might be more than $500. In April 14th 2025 First Choice auto ***air did not explain the issue only that it would cost $2200 to ***air. Then on April 15th I received another call from First choice auto that the cost has gone up to over $4k. A $78 oil change has turned into $4K ***air. I feel as though I have been scammed.

  Business Response

  Date: 04/21/2025

  Good afternoon, 

  Apologies for the delay on the response to this complaint and your Take 5 claim. I do see the original claim that was filed with one of our **************** representatives. I will notify the claims team that you are reaching out and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Thank you, 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/25 Employee at Take 5 spilled oil into/around my engine while distracted/talking to another employee. Have pictures of date of oil change and picture of employee. Scared my car will be damaged and I dont want to fall responsible. Take 5 location is at ******************************************* Mesquite, Tx *****

  Business Response

  Date: 04/16/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If you would like, you can also communicate with us at ********************************************************************

  Thank you,