Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  oil changed 5/5/25 400p at 7545 FM-78 ***** 2024 *************. showing 20%The oil changed seemed uneventful I was shown my oil dipstick full level Later I left for grocery storedespite me changing the oil life 100% on screen it said low oil change needed. I assumed I checked my gmc app 100% oil. did not notice any leakage. On 5/6/25low oil life change neededreturned. So i returned to the take 5 oil place at ****** of the workers came to see what was needed. I stated I wanted my stick checked as weird readings. Then **** the manager comes to my window. And makes me show him the alert which came on when car started. Oil stick level near empty. He tells me it was a computer glas the guys were supposed to give me 8 quarts not 6 and all would be fine. I was never answer. He would add the needed amount for free. When I asked about reimbursement and documentation of the computer error. I was then told by **** they do not do that there and he would give me voucher for next oil change free.And I want documentation, how did I leave yesterday with full stick. I saw. And he said was on video. To then near zero level and that blamed on lacking 2 quarts. He then kept saying how it would take 6-8 weeks for a claim and even then I may not get resolution in my favor. And his guys just had a computer gliche. I had the worker show me a second time before leaving my full stick oil level. 15 minutes later I receive a call from ****. His boss authorized me to receive cash And he would be willing to meet me or drive to my house to give it. I truly felt threatened. He talking about coming to my house I want a claim and will await my reimbursement This whole thing is fishy and bizarre and my concern is I take the cash you are offering and then no documentation of an issue or wrongdoing. He then said I misunderstood his very kind offer that it was never admission of any issue. I said you offered to come my house which is bizarre and at this point I want things handled by book

  Business Response

  Date: 05/07/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I see that there is an open claim regarding your service issue and a refund was submitted to be issued to you in the amount of $142.95. This check will get processed by our accounting team and mailed to you. If you have any questions, please reach out to our **************** team for assistance. 

  Thank you, 

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  i spoke with district manager. ***** *********. He stated he would reimburse for the botched oil change and also the gmc diagnostic. I forwarded him the invoice via email today
  
  Thank you. 

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service- 11/17/2024 Paid 75$ for a basic oil change The tech did not tighten my filter completely causing all oil to leak out November 24, 2024. Which caused the engine damage and oil to come out the tail pipe. We immediately notified Take 5 manager of the issues the same day. and they refunded my money for the service. Take 5 denied the claim immediately without explanation after I presented them with the diagnostic and findings this past week. My father spoke with the Manager ***** the day of the incident and the manger was informed that if we had any engine damage Take 5 will be responsible and the manager completely agreed. I'm now stuck with a car that does not work and the bill will ***** to repair. The company in ************************************** will not provide me with receipts. I do have emails though stating "thanks for the service. "

  Business Response

  Date: 05/07/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them. Please provide any new/additional documentation to support your claim to this team. They will review the new information presented to them. 
  

  Fleet Response
  **************
  Case Number: 1576493

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March, 26th of 2025 I went to Take5 located in ************ to get a top off during the time of me going a guy by the name ***** was working on my vehicle providing the service for a top off a month goes by and I needed to get a actually oil change so went to the take5 on brookpark of ******************* and they wasnt able to provide it due to my dip stick was destroyed from ***** at the ************ location I returned they watched the camera and seen that he in fact broke it so they had me return to fix it nobody was able to at the ************ location so sent me to the location in ******** ***************************************** and my minor children wait 3 hours trying to fix it 4 days go by my check engine light came on and all my Abs light my vehicle is now leaking power steering fluid and oil I have the videos of the workers fixing my vehicle that I just got and had no issues until the workers tried fixing it I have been late for work due to the issues of my vehicle y Take5 went to take it to a repair shop to tell me what it was they said that my dip stick and oil panel is broke I had to pay 1,121$ for a power wash due to the damage of the oil and power steering fluid it will cause me another 2610$ to get my vehicle fixed I call the corporate no answer yet its now 5/6/2025

  Business Response

  Date: 05/07/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. Our records show that and has been documented by the District Manager that the shop replaced the dipstick and the dipstick tube at no charge even though an oil change service was never performed by the shop. It also states that the shop never touched the power steering on the vehicle and the vehicle has leaks due to issues that were not caused by Take 5. If you have any additional information to support your claim, please submit that information to our team and it will be taken for review. 

  Thank you, 

  Customer Answer

  Date: 05/27/2025

   
  I am rejecting this response because:
  
  ** PLEASE SEE ATTACHMENTS**

  Ms ****** here, with the proof of oil and power steering fluid being damaged after the work of my dipstick being replaced. I am not sure if they have you under the impression that they just replaced  the dipstick. They took things apart due to the first ******** kalisata drilling it deeper into the dipstick. I had to go to the shop 4 different times due to them not having the right dipstick and the tools removing the one that was embedded.

  Business Response

  Date: 05/27/2025

  Hello,

  Please reach out to the team that is over your claim. Here is the information you need to contact them. 

  Fleet Response

  **************

  Case Number: 1586882

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday the 3rd of may 2025, I went to get my oil changed. When I got there everything was going ok, then in the bay next to me on my drivers side I heard a loud pop. I was then immediately covered in my eyes and face with hot antifreeze , the mechanic working next to my car opened the radiator without cooling down the car. He didnt even have a rag. I left as soon as I could and was extremely upset about everything. The hardest thing for me is I was very loud about it and nobody even helped me get the scolding hot antifreeze out of my eyes or face. Im extremely upset about this,I will never got to one of the places again. If theses places arent safe I think they should all be shut down starting with the take 5 on ***************** in *************. But they gave me a 8 dollar off for my problems. What a joke.

  Business Response

  Date: 05/05/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I see the claim that was filed for you regarding the service issue with one of our **************** representatives. The teams will review the claim and be in touch with you. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. 

  Thank you, 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I took my car to Take 5 for a routine oil change. During the service, the technician drained the transmission fluid, failed to replace it, and overfilled the engine oil. As a result, my transmission is now severely damaged, and the car is no longer operable.I returned to the shop and spoke with the managerwho was also the technician who worked on my vehicle. He denied draining the transmission fluid, claiming the plug is only accessible by removing a wheel. This is incorrectthe drain plug is located on the bottom of the engine and can be accessed without removing a wheel. It became clear he began the job under the false assumption that no transmission drain plug existed, reflecting carelessness from the start.The receipt I received included a checklist showing the transmission fluid was at a safe level. However, when I later spoke with the technician, he admitted they had skipped that step and did not check the fluid.The manager opened a claim with Fleet Response and said video footage would be reviewed and someone would be sent to inspect the vehicle. Neither of those steps happened.Fleet Response has been extremely difficult to work with. When they answer the phone at all, their representatives are rude and dismissive. I submitted photos clearly showing the location of the drain plug and signs of tamperingthe plug is visibly damaged and not properly reinstalled. Still, Fleet Response claimed no video was sent from the manager and said they wouldnt request it. Theyve chosen to take Take 5s word over actual evidence and have continued to deny my ******** filing this complaint to hold Take 5 and Fleet Response accountable for the damage caused to my vehicle due to negligence. I am requesting full coverage of the cost to repair or replace the transmission and restore my vehicle to working condition.

  Business Response

  Date: 05/02/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

  Customer Answer

  Date: 05/02/2025

   
  Im rejecting this response because a proper investigation has not been conducted. The shop manager stated there was video footage, but it has not been reviewed. Additionally, Take 5 has sent anyone to inspect the vehicle. They also failed to check the fluid levels during service, and provided false and misleading information by marking the transmission fluid as safe level on the service checklist.
  
  
  

  Business Response

  Date: 05/05/2025

  Good morning, 

  If you have any additional information or if you would like to a supervisor regarding the decision, please reach out to the Fleet Response team and request a supervisor. They will be able to help you further. 

  Thank you, 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle with ****** miles to this location for an oil change, I always use this location for both my vehicles oil changes. I still have previous receipts as proof . Today there were 3 incompetent employees attempting to perform oil changes. One employee stripped my oil plug and could not remove the plug. They siphoned my oil out with a machine to perform the oil change. No one informed me they stripped my oil plug. No one offered any type of resolution for this.

  Business Response

  Date: 05/01/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. If you could please provide me with your VIN number and the documentation that you have, we can start a claim for the service issue. 

  Thank you, 

  Customer Answer

  Date: 05/13/2025

   
  I am rejecting this response because:
  
  See attached.

  Vin *****************

  Business Response

  Date: 05/14/2025

  Hello, 

  I have taken the information and information you provided to start a claim on your behalf.This claim goes to the District Manager as well as the Claims Team to review.The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-046073

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong antifreeze in my vehicle which caused permanent engine damage and the only thing I went up there for was a simple oilchange. Ive lost wages. Im out of contracts. That is my companys vehicle and its neglect on take five oil change got a diagnosis and it reads I have low oil pressure how is that possible when I just got a oil change with a oil filter my vehicle was damaged due to the wrong mixture of fluids such as the oil and antifreeze the antifreeze was neon green *** specifically said put the blue kind in.I am suffering.

  Business Response

  Date: 05/01/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1576251

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is Jasmine, I went and got service from take 5 and got a oil change on 1/17/25 my next oil change was due on 4/17/25 my car has only ******* miles on it and the engine locked up due no or not enough oil being put in my car. I wanted to contact you first before I went to the courts and contacted your registered agent. I need to know what they did to my car I have no other transportation and my engine is locked. Contact me by phone ************ Or by this email asap Im highly upset and I did take my car back up to tune plus but I had to add oil to it to make it there and the engine was knocking the manager apologized and said he made the complaint to cooperate his self I havent heard from you all and its been 5 days. I also requested to view the video the stated they dont have it.

  Business Response

  Date: 04/30/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one our **************** representatives and you are in communication with that team while we wait for our Claims Team. Please reach out to them for further assistance and updates. Once the claim gets assigned to a Claims Team representative, they will be your main point of contact and will be able to assist throughout the claim. 

  Thank you, 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2025, I received an oil change service at Take 5 Oil Change #*** in **********, **. At the time of service, no leaks or mechanical concerns were documented. I was provided a full inspection report showing all services completed without issue.Immediately following the service, my 2009 Chevrolet Silverado 1500 developed a severe oil leak. Five days later, on April 23, 2025, I returned to the same location, where employees retroactively noted oil and transmission leaks without any prior disclosure or documentation at the time of service. I have a voice recording of the technician explaining The technician acknowledged the leak was visible but not disclosed during my ********** was stated that the technician who worked on my truck originally on the 18th was new and failed to properly inform me.There was no documentation of any leaks or potential risks provided during my service.I subsequently obtained a professional inspection and repair estimate from ****************** in **********, **. Findings include:4 quarts of oil missing Immediate risk of catastrophic engine damage Repair estimate totaling $2,490.89 Additional $31.63 paid for emergency oil refill Oil pressure sensor failure requiring an $80 replacement Total damages: $2,602.52.I have attempted multiple good-faith efforts to resolve this directly:Submitted a written claim through Take 5's contact form and customer service email.Attempted to call corporate customer service *************) and local store *************); both calls resulted in being disconnected or placed on indefinite hold with no human ************* follow-up, acknowledgment, or resolution offered by Take 5 corporate or store.I am seeking full reimbursement of $2,602.52 to cover the cost of documented professional repairs, oil refill expenses, and oil pressure sensor replacement resulting from negligent service.I prefer to resolve this matter professionally and promptly.

  Business Response

  Date: 04/30/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one our **************** representatives and you are in communication with that team while we wait for our Claims Team. Please reach out to them for further assistance and updates. Once the claim gets assigned to a Claims Team representative, they will be your main point of contact and will be able to assist throughout the claim. 

  Thank you, 

  Customer Answer

  Date: 05/02/2025

   
  I am rejecting this response because:
  Thank you for forwarding the business response. While I appreciate their acknowledgment of my open claim, I am rejecting this response at this time because no resolution has been provided and the matter remains pending.
  I will continue to cooperate with their claims department, but I ask that the BBB keep this case open until a final decision is made and reimbursement is formally offered. Once resolved, I will be happy to close the complaint.
  Thank you for your continued support.
  

  Business Response

  Date: 05/05/2025

  Good morning, 

  It seems that the District Manager attempted to call a number of times and left a voicemail on 5/1/2025. I will ask that he call you again and email you as well if that makes it easier to communicate. 

  Thank you, 

  Customer Answer

  Date: 05/06/2025

   
  I am rejecting this response because:
  Thank you for the update. I would like to clarify that I did receive a voicemail from the store Manager on 5/1/2025, I did not receive any additional voicemails following a missed call on 5/6/2025 at 1:39 PM from ************ from any district manager.

  
  However, I did receive a written denial of my claim via email from District Manager **** *********** on 5/6/2025, which I have formally disputed. I have since provided a detailed rebuttal, along with documentation including mileage logs, audio recordings, service records, and a mechanics report.

  
  At this point, communication via email is preferred for documentation and clarity. I am committed to resolving this matter fairly, but I continue to assert that Take 5 is responsible for the damage caused to my vehicle following the service on April 18, 2025.

  
  I appreciate the BBBs assistance and request that this case remain open until a resolution is reached.

  
  

  Business Response

  Date: 05/09/2025

  Hello, 

  I apologize that the outcome was not what you had expected. Your denial will be reviewed by the team and they will communicate with you if the decision has been reversed. Please reach out to the District Manager who sent that denial letter for further assistance. 

  Thank you, 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Take 5 Oil Change for a standard oil change service on 4/27/25. They changed the oil, added windshield wiper fluid and checked the air filter (air filter did not need to be checked/replaced as it was last replaced when I was at that same location on 12/20/24 which was in their system and the tech, *****, and I agreed it did not need to be checked/replaced but the other tech, ****, checked in anyways). I pulled out of Take 5 and immediately noticed an issue with my car that was not happening prior and has never happened prior. The car would not accelerate over 25 mph anymore and was shaking when I pushed the gas. I turned around and brought it back immediately. They then messed with the air filter, checked the oil, etc. from the parking lot and asked me to drive away again. Same problem remained so I turned around again for them to fix the issue. This time the check engine light was also on.They did a factory reset to the car and messed with the *** sensor after identifying that issue through the computer system. **** (tech) acknowledged that this likely happened from the work they did on the car but wasn't sure how. Manager arrived 1.5 hours later and touched multiple things under the hood. I followed their direction again and drove out of the parking lot again. Same issue so I returned a 3rd time. Manager could not provide clarity on next steps after I was at the location for 4 ********* had to stay there overnight, was towed to a ****** dealership Monday morning and claim filed with Fleet Response. Take 5 is claiming that they didn't cause the issue and the cameras show that but won't show me the footage from the camera. ****** dealership says I now need a new *** sensor, throttle body and gasket - approx. $1,500+. As expected, it isn't 'clear' how it happened but clearly was related to the work done during the oil change as the issue wasn't there prior.Take 5 needs to cover the costs of the repairs and refund my oil change.

  Business Response

  Date: 04/30/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

  
  Fleet Response
  **************
  Case Number: 1577012

  Customer Answer

  Date: 05/08/2025

   
  I am rejecting this response because:
  
  Take 5 waited the 5 business days for my previous complaint to close before denying my claim today (5/7/25). I went to Take 5 Oil Change for a standard oil change service on 4/27/25. They changed the oil, added windshield wiper fluid and checked the air filter (air filter did not need to be checked/replaced as it was replaced when I was at that same location on 12/20/24 which was in their system and the tech and I agreed it did not need to be checked/replaced but the other tech, ****, checked in anyways). I pulled out of Take 5 and immediately noticed an issue with my car that had never happened prior. The car would not accelerate over 25 mph and was shaking when I pushed the gas. I turned around and brought it back immediately. They then messed with the air filter, checked the oil, etc. from the parking lot and asked me to drive away. Same problem remained so I turned around again for them to fix the issue. This time the check engine light was also on. They did a factory reset to the car and messed with the *** sensor after identifying that issue through the computer system. **** acknowledged that this likely happened from the work they did on the car but wasn't sure how. Manager arrived 1.5 hours later and touched multiple things under the hood. I followed their direction again and drove it. Same issue so I returned a 3rd time. Manager could not provide clarity on next steps after I was at the location for 4 hours. Car had to stay there overnight, was towed to a ****** dealership Monday morning and claim filed with Fleet Response. Take 5 is claiming that they didn't cause the issue and the cameras show that but won't show me the footage from the camera without a court order. ****** dealership says I now need a new *** sensor, throttle body and gasket - approx. $1,500+. As expected, it isn't 'clear' how it happened but was related to the work done so they need to cover the costs of the repairs and refund my oil change. Claim denied 5/7/25.

  Desired Resolution:     
  Repair

  Business Response

  Date: 05/09/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 05/12/2025

   
  I am rejecting this response because:
  

  **PLEASE SEE ATTACHMENTS**

  Email sent to claim rep ******* Based on additional information from ****** below, this claim needs to be reopened and approved. 

  Please let me know when your client has reviewed and how we proceed with payment. 

  The email chain includes a message from the ****** Dealership today (5/8/25) indicating they believe the damage is from the services received during the oil Change at ******** (including below as well). Please let me know if any additional information is needed.
  
  
  I do believe the air filter removal cause the throttle body and mass airflow to failed. Time to time we see this issue. Improper installation of the air filter new or old can cause faulty air flow. P0101 code its a present code that happen 1 cycle ago so I am 100% sure it happen when she was performing the oil change. Hoping we can get this resolve in a timely matter so we can get the guest back in the road.
  
  

  Business Response

  Date: 05/13/2025

  Hello, 

  If this new information was sent over to the Fleet Response team, please follow up with that team regarding the status of the claim. That team will make the determination if the new information is enough to overturn the original decision. 

  Thank you, 

  Customer Answer

  Date: 05/13/2025

   
  I am rejecting this response because:

  I have shared the additional information with Fleet Response on 5/9/25 and have not received a decision. ****** ****** (Fleet Response) said she is waiting on Take 5 Oil for a decision. 

  
  

  Business Response

  Date: 05/15/2025

  Hello, 

  Please provide any new or supporting information to the Fleet Response team that is over your claim. If needed, you can ask for a supervisor to review the claim as well. If no new information or evidence can be provided, the claim will remain denied.