Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14 I brought my car into take 5 for an oil change and coolant exchange. During the visit I had to change my own cabin air filter because no one knew how 1 day later my car began to run hot. I took it to the shop and let ***** look at he couldnt figure out what was wrong. A few days later my car shut down on me. I took it to my mechanics and they said that the gasket or my water coolant outlet was blown due to too much pressure used during the exchange. *** reached out to corporate and the district manager who of course denies that they did any damage and will not send me a copy of the video they use to deny. I was told that I could come up there and look but how will I get there with no car? The district manager was very rude and accused me of just being another black person trying to get over and told me to never return there again and that he will not be helping me.

  Customer Answer

  Date: 06/30/2023

  Address is ***********************************************************************************

  Business Response

  Date: 07/20/2023

  The facts of this claims denial are as follows:

               Per our Warranty Disclaimer, if a problem should arise related to workmanship or product and you are seeking a refund, reimbursement, and/or repair, you must inform Take 5 Oil Change immediately by contacting the shop where the services were provided. Do not have any diagnostic or repair work performed on your vehicle without first securing approval from a Take 5 District Manager. Take 5 is not responsible for any repairs, towing, diagnostics, or other services completed without Take 5s authorization.

               Failure may be due to poor vehicle maintenance:

  Service Recommendations from Ford

               *********** change every 6 months or ***** miles whichever comes first

               Coolant- change should be performed at 60 months or 10***** miles whichever comes first and then every 36 months or 4***** miles whichever comes first

  Your Maintenance History base on Carfax

  Oil Change:

               12/16/2020- oil change at *******

               07/09/2021- oil change at ******* (***** miles driven)

               11/09/2021- oil change at ******* (***** miles driven)

               12/29/2022- oil change at ******* (****** miles driven)

               06/15/2023- oil change at ******* (***** miles driven)

  Coolant Exchange/Flush:

               11/13/2018- exchange/flush at ******* (****** miles past recommendation)

               06/15/2023- exchange/flush at 282, 739 (2 exchanges/flushes missed per recommendation)

   

  We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out. We will always consider additional information.

   

  Sincerely, 

   

   

  *************************
  Customer Service Analyst - Customer Services

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the Take 5 in ********, ** may 31, 2023 for a vehicle inspection of my foes transit ****. The man who did the inspection said we needed new wiper blades. I didnt agree but he said we wouldnt pass the inspection without them. He sort of bragged about this great method he had of replacing wiper blades, then demonstrated it which looked like he just ripped off the old one. It made a loud snap both times. Never heard that before. We unfortunately did not test them after he replaced them. Lo and behold the next day, june 1, ** leaving for a work trip to ******* and turn the wipers on and nothing happens. It seemed the blades had been completely disconnected from the inner arm system that controls them wipers. I went back to the take 5 and the guy who replaced them wasnt there, but another man who was there during the replacement and remembered me was there. He tried to fix them for about 15 minutes and then once he realized he couldnt fix them and a part had broken off, he then said theres nothing I can do and Im the floor manager. I asked if there was anyone else I could talk to and he said no. He handed me a car for an unaffiliated vehicle repair shop. I found a Midas in ******* who was able to look at the van and determine what parts were needed. After parts and labor it was about $420 to get the arms working again. And!! The wiper blades I was sold at the take 5 barely touch the wind shield so are virtually useless, I have to buy another new set when the original set was working perfectly fine and only a few months old.I cant believe a $20 inspection turned into a $420 fiasco and my wipers still arent working well. Huge rip off, I could probably file charges.

  Business Response

  Date: 07/06/2023

  From: ***************************** <********************************************************>
  Sent: Thursday, July 6, 2023 8:34 AM
  To: ************************* <****************************************************>; Take 5 Shop 187 <*********************************************************>
  Subject: Re: TAK-331114
  
  As stated, customer came in on May 31st for inspection. The wipers needed to be replaced to pass the inspection. The wipers were replaced. The next day the customer came back and stated that the wipers were not working. The Manager looked at the vehicle. When the hood was opened the Manager noticed that the wiper assembly was all disassembled and all bushing were worn out. 
  The replacement of wiper blades would not cause the bushings to wear out or for the wiper motor assemble to be 
  taken apart. 
  The manager ****** the customer to take it to a local automotive shop for a second opinion. The customer declined. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/23 I went to Take 5 oil change #**** on ***************** to get an oil change. I was instructed that after taking off the oil filter, they attempted to take off the oil plug and said that they didnt want to strip the threads. They said they would put the oil back in the car in which they topped it off and now I have oil leaking from my vehicle that wasnt there before. The 2016 vehicle had no prior leaks and the other 2 cars in my driveway are both newer vehicles within 2 years old. My husband took the vehicle back and they wouldnt give the managers number or the district managers number as its stated on the bottom of the worksheet. It leaves us with a leaking vehicle that didnt occur prior and is in dire need. Their paperwork says that we need to talk with the district manager before taking it to another company . I just need my vehicle fixed and not leaking. They act as if they didnt do it and said they didnt have any local managers numbers but only a corporate number which we didnt get a call back.

  Business Response

  Date: 07/12/2023

  From: *********************** <**********************************************>
  Sent: Tuesday, July 11, 2023 10:34 AM
  To: ************************* <****************************************************>; Take 5 Shop 142 <*********************************************************>; ******************* <************************************>
  Cc: ******************* <**********************************************>
  Subject: RE: TAK-331111
  
  Hey Hunter
  
  My DM tried to reach the customer yesterday and got the customers voicemail. I attempted to call the customer today and also got the voicemail. We have asked the customer to return our calls in order to help them resolve the issue. If the customer calls either of us back we will let you know. But for now, we have 2 calls out to customer with no response.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/18/2023 my wife took her car to Take 5 Oil Change on ************, ******, ** ***** to get her oil changed. They stated that the oil plug was stripped and needed to be taken to an automotive repair shop for repairs.They are the ones who changed the oil in it the last time it was changed and today they say it was stripped when she brought it in. They worked on it last and they worked on it today, they did it, and there's zero doubt about it.I took my car to my regular engine mechanic who confirmed that the damage had been done very recently, and he also wrote me a statement explaining the damages for my attorney, who I will be contacting in the A.M.When I called them they were lackadaisical about the entire thing and refused to do anything about it claiming a stripped oil plug is *************************** really?These people are criminals. I will follow up once I file suit against these incompetent grifters, meanwhile I'd suggest everyone steer clear of Take 5 Oil Plug Strippers.

  Business Response

  Date: 06/22/2023

  From: Take 5 Shop 39 <*********************************>
  Sent: Thursday, June 22, 2023 11:16 AM
  To: ******************** <*****************************************>; ************************* <****************************************************>
  Subject: Re: TAK-328255
  
  Customer came in on Sunday comments on the car about oil pan was starting to strip from previous service employees didn't feel comfortable pulling the plug do too previous service comments and denied service I called the customer on Sunday and customer stated he usually does the oil *********************** on his vehicle and his wife vehicle while I was trying to explain it could be normal wear and tear and I would have to inspect the vehicle and he or she can bring it in Monday and I would be happy to do so he proceeded to say he will take it too his own mechanic  

  Customer Answer

  Date: 06/24/2023

   
  I am rejecting this response because:

  That IS NOT what I said, I said I have always changed the oil in MY CAR, not my wife's, and I made it clear that she has had her oil changed at your location for over two years. I have NEVER changed the oil in that car.

  She insists on taking her car to "professionals", lmao, like Takes 5 Minutes to F'up ************* Change.

  Your ex burger flipper employees damaged the car, why in God's name would I EVER bring it back there?

  My mechanic has already told me it would be pointless to sue *********************** but I believe my wife's has learned her ****** about taking her vehicles to known hacks.

  
  

  Business Response

  Date: 07/14/2023

  Service was denied because the techs did not feel comfortable pulling out the drain plug due to it starting to strip from previous service.

   

  The manager contacted the customer and asked them to come back for an inspection, the customer proceeded to say they would take it to their mechanic.

   

  If you choose to pursue this claim further with Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

  The letter should be sent to the address below:

  Take 5 Legal Team

  *****************************************************

  ********* ** 28202

  Respectfully,

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15,2023 I went this business location for an oil change. Everything seemed fine. I paid $80.92 for full service. When I got my brakes changed 2 days ago it was discovered that she added power steering fluid to my brake fluid reservoir. Negligently. My car is a 2018 it's an electrical system. It doesn't take power steering fluid. She even marked on the receipt that it was done. Now my entire brake system is compromised. I'm at loss of wages right now, I'm without transportation, and it'll cost $3800 to fix my car. My life, and my kid's lives were put into danger. I'm currently in the process of starting a law suit. Looking for lawyers. They have not tried to make this right at all.

  Business Response

  Date: 06/29/2023

  From: *********************** <****************************************>
  Sent: Thursday, June 29, 2023 1:41 PM
  To: ************************* <****************************************************>; Take 5 Shop 151 <*********************************************************>
  Subject: RE: TAK-329804
  
  I spoke with the customer about this.  And even did a Jira ticket.  Customer claims we added power steering fluid to her brake reservoir.  I reviewed cameras and had another district manager and ******************* review the video.  And our employees never touched the brake fluid reservoir.  I offered her to come review the cameras with me, but she declined.  This issue occurred two months after we did her oil change.  It also happened when she had brake work done at a 3rd party shop.
  
  

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  It was marked on the receipt that she added it. The other mechanic wasn't even aware until after he was finishing w the brakes that the red fluid was in the reservoir. I never declined watching the video. I said I wanted to ******* myself. The proof is on the receipt, the fluid I have in the bottle still, and the pictures with the all the evidence. The reservoir was stained red on the inside. Meaning that it had sat in there for a period of time. I dispute their response. 

  Business Response

  Date: 07/14/2023

  This issue occurred two months after we did her oil change.  It also happened when she had brake work done at a 3rd party shop.

   

  If you choose to pursue this claim further with Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

  The letter should be sent to the address below:

  Take 5 Legal Team

  *****************************************************

  ********* ** 28202

  Respectfully,

   

   

  *************************
  

  Customer Answer

  Date: 07/14/2023

   
  I am rejecting this response because: 

  Yes that *** be true, but it doesn't mean your employee didn't put it there. I just happened to need my brake pads changed. And you can't deny the fact the proof of brake fluid was added, it was marked on the receipt as a service that was provided. The staining inside the reservoir is significant to the fluid sitting there that long. If it were just added that day, no staining would have occured in that short amount of time. Also, it's marked on the receipt. She did it. 

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, I went to get my oil changed at my local take 5. During the oil change the technician did inform me that the old oil filter was bent when it was put in the last time, but the tip on top of the filter was still on it, and that an older tip was stuck in the casing. I told him that I did not know about the issue. He tried to remove the old tip. he unsuccessful in removing the old tip and said that it would be fine to leave it in there and just remove the tip from the new filter. The technician told me that he did not know what the tip on top of the filter was for. I asked the technician if the car was safe to drive because I was going to take a trip that weekend He said everything was fine and that for our next oil change I should get the casing replaced, that is was a cheap part and an easy fix. I was charged $110.33.On June 8 the oil light on my car came on for the first time since I owned the car. I checked the oil and since it was still full I took the car to the mechanic that same day. I was informed that the motor was damaged beyond repair. I explained what happed during my oil change they said that removing the tip from the filter was very bad and that the tip was a very important part for the motor. On June 9 I first contacted customer service to make a claim. **************** called me and I explained the situation. Two hours later I received an email stating that take 5 is not at fault, and that a thorough investigation had been done. The denial letter did not state my point of ******** only stated what the tech had said. It also stated that the tech told me to go see a mechanic as soon as possible, and that is untrue. The tech and I had a conversation about traveling and camping and when I asked point blank if it was ok to take on a trip, he said it was fine. I emailed back stating that is was incorrect, and he did not reply. I have tried to resolve this with take 5 and the claim was denied twice I need my car fixed or my loan bought out.

  Business Response

  Date: 06/29/2023

  From: ********************************* <************************************************************>
  Sent: Thursday, June 29, 2023 10:20 AM
  To: ************************* <****************************************************>; *************************** <********************************************>; ***************************** <********************************************************>
  Cc: ********************* <************************************************>
  Subject: FW: TAK-329767
  
  Hunter
  We have declined this claim per the denial letter that you have attached here.
  We did verbally speak to the customer, along with sending the denial letter.
  If you can share the reasoning from the denial letter with the BBB to close out this case, that would be appreciated.

   

  Denial letter states it has been denied due to:

  Oil Filter was improperly installed prior to arrival at Take 5 shop 261 on 5/25/23]
  
  [Video illustrates conversation between employee and guest, wherein employee explains that the Oil filter (Canister)
  had been damaged and crushed before arrival. The guest then gave permission for the shop to proceed with the full-
  service oil change. Notes were entered into the public comments advising the damage on arrival.]
  
  [ Employee recommended that guest drive the car as minimal as possible and to get the car evaluated immediately by
  full-service shop.]
  
  [ Customer proceeded to drive the vehicle against advice from 5/25/23 until 6/8/23, where oil filter light flashed while
  braking, causing customer to visit ****************** in ******** **, where the findings were a blown engine.

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  I took my Kia ******** to the mechanic again to start the process of fixing it, and once he started taking everything apart he was able to see exactly what caused the damage.  I will attach a picture below.   There was a piece stuck in the casing and as long as it was in there the motor would not have been damaged.  The technician tried to remove that piece and was unsuccessful.  While trying to remove the piece he used a drill, and caused damage to the casing.  I personally saw him use a drill and it is also seen on the video of my service.  The picture clearly shows drill marks on the casing, and there are also drill marks on the little piece that was removed by the mechanic.  The damage to the motor was caused by breaking the seal and damaging the casing.  Even if the technician had been able to remove the piece and put the filter in properly he had already damaged the casing, causing the oil pump to not work properly.  That little piece on the bottom of the filter is a very important part! It acts as a plug and seals the oil chamber. 
  
  I would like to reiterate that I was NOT told to drive the car minimally, nor was I told to take it to a mechanic.  If I had been told that (and I wasnt) it should have been put on the receipt to not drive it and to take it directly to the mechanic.  
  
  
  
  If the staff of Take 5 is unable to properly change oil, or have the knowledge to do their job correctly, then they shouldnt work on cars.  I should not have to pay for their mistakes.
  

  Business Response

  Date: 07/14/2023

  Denial letter states it has been denied due to:

   

  Oil Filter was improperly installed prior to arrival at Take 5 shop 261 on 5/25/23]

  [Video illustrates conversation between employee and guest, wherein employee explains that the Oil filter (Canister)

  had been damaged and crushed before arrival. The guest then gave permission for the shop to proceed with the full-

  service oil change. Notes were entered into the public comments advising the damage on arrival.]

  [ Employee recommended that *********** the car as minimal as possible and to get the car evaluated immediately by

  full-service shop.]

  [ Customer proceeded to drive the vehicle against advice from 5/25/23 until 6/8/23, where oil filter light flashed while

  braking, causing customer to visit ****************** in ******** **, where the findings were a blown engine.

  *************************
  Customer Service Analyst - Customer Services

   

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a ***** vehicle inspection May 31, 2023. The engine light came on while there, and there was a problem code. I had the issue fixed June 6, 2023 at another business. I returned to Take 5 June 11, 2023 for a free re-test that I believe (according to the ************** website) they are required to provide. I was first told their machine was not working. An employee offered to call one of their other location to see if they could provide the re-test. They returned stating another location nearby could perform the re-test. I went to the other location and was told their machine was also not working, and that nobody had called them about a re-test. I returned to the original Take 5 location to inquire why I was given wrong information. I was then told by another employee that the person who performs inspections was not in today. I inquired why I was lied to about another location being able to perform a re-test, as well as why they could not perform the re-test, and asked to speak with a manager. Another employee returned and informed me the manager would not speak with me, they are refusing to perform the re-test, and I needed to leave their business. I had to go to another business and pay another inspection fee.

  Business Response

  Date: 06/15/2023

  Good morning, 

  I have issued a refund for MR ********************************* in the amount of $25.50 for the safety inspection.Refund ticket number TAK-326841.  The refund will be sent to **************************************************************** and will take 14 Business days. I have also emailed the customer offering him a 50% coupon on his next service. 

  Respectfully,

  ************;

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an oil change done on January 30, 2023. When I went to get my oil changed on May 20, 2023 (we moved to ********, I used ********** this time), they could not get my filter cap off- because someone tightened it down incorrectly. My partner is a diesel mechanic, he took it to his shop to try and get it off, and also was unable to. I reached out to the store location first (May 22, 2023). When I talked to the store I was told it was my fault because I waited so long to get my oil changed, when in reality I went in when I should have. Because we cannot get it off, it will probably have to be broken to get it off and a replacement filter cap is 80 dollars, and will be 100 dollars for the dealership to fix it. I am looking for reimbursement for the issues in my car that are NOT my fault. Because it needs to be done in a shop, I want that covered too. I emailed in to customer service after I spoke to the store on Monday, May 22, 2023 and was told that the store manager would reach out. No one got in contact with me, and I have emailed twice since, still no response.

  Business Response

  Date: 06/30/2023

  From: Take 5 Shop 39 <*********************************>
  Sent: Thursday, June 29, 2023 11:44 AM
  To: **************************
  Cc: ******************** <*****************************************>; ************************* <****************************************************>
  Subject: Need information from vehicle
  
  Good afternoon this is ******************************* the shop manager at take 5 oil change on airport I have tried reaching out to you by phone I need the current mileage from the vehicle to review the issue and concerns you have with your vehicle feel free to call or email that information too me phone number is ************* email is ********************************* thank you and have a wonderful day

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  After calling once (I could not get to the phone). The company (Take 5) sent an email. I tried calling, and sent an email back in response. 
  

  This does not fix my issue. 

  Business Response

  Date: 07/14/2023

  The claim is going to be denied due to the fact the cap was attempted to take it to another establishment to have it looked at, as well as attempting to take off the cap themselves.

  This voids the warranty for Take 5.

   

  Thank you,

  *************************
  Customer Service Analyst - Customer Services

  Customer Answer

  Date: 07/14/2023

   
  I am rejecting this response because:
  I could moved cities and there is not a Take 5 in my city. When I called the Take 5 I took my vehicle to for the previous oil change (called after ********** could not get it off), they said they could not help. 
  

  I had no other choice than to take my vehicle (after ********** informed me that they could not get the cap off) to the dealership- where they charged $68 for the cap that had to be broken to remove. I am only looking for what was done incorrectly to be reimbursed. 

  Business Response

  Date: 07/19/2023

  Goodafternoon,
  
  Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

  
  The letter should be sent to the address below:
  

  Take 5 Legal Team
  **************************************************************************************
  

  Respectfully,

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was taken for an oil change March 18th, 2023. Within 5 days the car was showing an alert for low oil pressure although it had just been serviced for the change. when I had someone check it, they said it needed 2 quarts of oil, so we added it to the car. four days later, it showed an alert for low oil pressure again. after speaking with someone, they advised me to take it back to take 5 to get it checked because it could be leaking oil and the car was making a knocking noise. before taking it back, I looked to see if there was any oil leaking from anywhere underneath the car and there was. I have video to prove this. i took it back to take 5 oil change on April 12th.23 to be checked and they added another quart of oil to the car stating that there was no leak, and everything was on there properly. after this visit to take 5, I brought the car back and was no longer able to use it because the car motor was making too much noise and take 5 came with a tow truck on April 14th .23 to take it in to be checked again. they said there was nothing wrong with the motor but instead it was the lifters, and I could drive it back home and advised to get it checked by a mechanic. my mechanic took a look at it on the 15th of arpil.23 and said that it was not the lifters but in fact the motor was no longer good. I called take 5 about what he said, and they came to pick it up and took it to their mechanic (shorts garage, ************************) to get it looked at. it took about 2 weeks to get back to me with the decision that they were not at fault for what happened with my car and its motor. a gentleman from corporate called me with the last name of ********* to tell me again they were not at fault that it couldn't have been them and the oil change but instead the cars turbo was the cause of the motor breaking. Before getting this oil change, there had never been problems with it and I have now been without a car since March of 2023.

  Business Response

  Date: 06/22/2023

  From: Take 5 Shop 181 <*********************************************************>
  Sent: Wednesday, June 21, 2023 4:35 PM
  To: ************************* <****************************************************>
  Cc: ***************************** <********************************************************>
  Subject: Re: TAK-328212
  
  This vehicle had a damaged turbo, and the oil change had nothing to do with the damages.  Claim was investigated and denied. 

  Customer Answer

  Date: 06/26/2023

   
  I am rejecting this response because:
  The car was working fine before this oil change. I have proof from a mechanic and video with dates that the car was leaking its oil and causing damage to the car. 

  Business Response

  Date: 06/29/2023

  From: Take 5 Shop 181 <*********************************************************>
  Sent: Thursday, June 29, 2023 8:43 AM
  To: ************************* <****************************************************>
  Subject: Re: TAK-328212
  
  Oh okay, so the claim was denied because after getting the vehicle inspected by a mechanic it was determined that the oil change did not cause the damaged to the vehicle. The vehicle had a damaged turbo system, that was not caused due to the oil change. 
  
  sincerely,

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2023 we took our car to Take 5 shop number 58 for an oil change.Our 2019 Lexus RX 350 was damaged during the oil change. The drain plug was stripped. We returned the car to Take 5. ******************** apologized for the damage and assured me he had repaired the problem. Several days later we took the car to ****************** for a normal service visit. They noted that the drain plug was stripped and the pan and plug was replaced to solve the problem.We contacted Take 5 at their home office number ************. The ****** area manager contacted me the same day and agreed to process a refund for our ****** repair that same day. That was on May 4, 2023.We notified Take 5 and we have left several messages with Take 5 and our calls have not been returned, nor have we received the promised refund. The ****** area regional manager assured me they would refund the repair cost. The repair amount is $ *******. A copy of the repair invoice was sent to Take 5.

  Business Response

  Date: 06/15/2023

  Good afternoon,

  Mr ***** has signed a payment agreement for the damaged oil pan on 6/13/2023 a paper check for the amount of ******* will be sent to ******************* at **********************************************************. The original ACH payment forms contained a deposit slip not a voided check or a direct deposit form from his bank. I have added the sighed payment agreement from the customer.  Customer will be mailed a check and should receive within the next 10 to 14 Business days. 

  respectfully,

  ************;