Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

984 total complaints in the last 3 years.
602 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for an oil change Labor Day weekend. The employee didnt bother to put the splash guard back on my car, stating they didnt have the plastic clips. They said theyll call me back. Its been close to a month no phone call. Ive went to the location every week expecting to get a resolution. Nothing! I just want this corrected.
Business Response
Date: 10/12/2022
Take 5 shop #*** and the district manager have tried to reach the customer and left voicemails multiple times and he has not called back. See email thread below between customer service, the district manager and the shop. We are trying to get in contact with the customer to resolve the issue and fully intend on getting this resolved. Please have the customer contact the shop manager at ***************.

From: *************************
Sent: Monday, September 26, 2022 3:17 PM
To: Take 5 Shop *** <*********************************************************>
Cc: *********************************** <**************************************************************>
Subject: TAK-******: Service-related issueCLOSED
Good afternoon,
We have received the below comments for shop ***.
Please reach out to the customer at ************, so that we may get this issue resolved.
Also, please keep me updated as to the proceedings with this matter.
Thank you,

From: Take 5 Shop *** <*********************************************************>
Sent: Monday, September 26, 2022 8:11 PM
To: ************************* <**********************************************>
Cc: *********************************** <**************************************************************>
Subject: RE: TAK-******

Hunter,
I have contacted the customer and left a voicemail. As soon as he contacts me back I will update this thread.

From: Take 5 Shop *** <*********************************************************>
Sent: Thursday, October 6, 2022 2:23 PM
To: ************************* <****************************************************>
Subject: RE: TAK-******

Hunter,
I have contacted the customer multiple times and left voicemails, to which the customer has not responded to. As it has been 2 weeks since then
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Take 5 Oil Change in ******, ** on 10/3/2022 to receive oil change. While getting oil change, I was told I had an oversized drain plug on my oil pan. Take 5 has done my oil changes on time, for the last year and a half. I told them, nobody has ever told me there was an oversized drain plug on my car. Nobody has said anything to me except how much it was going to cost, or if I wanted to change my air filters. He looked in the notes, and there was no comments stating this. They completed the oil change. I woke up the next day, 10/04/2022 to see an oil puddle under my car. I immediately went back up to take 5, told them I had an oil leak, showed pictures. They said it wasn't a big deal, topped of the oil, and "tightened" the plug. They told me to go to a full service mechanic shop to get a diagnosis and invoice of work that needed to be done. They referred me to ******************************* in ************, **. I called ******** immediately and they told me to bring it in first thing in the morning on 10/5/2022. I took car to ********, they gave me invoice on work that was needed to be performed (new oil pan). Took that to Take 5, they wrote an email to corporate giving them the details of what is going on. I waited 2 hours, to hear the verdict of what corporate came back with. They said they are going to try to find someone else to perform the job, because ******** was too expensive (they told me to go there). I get a call later from the manager reading me a warranty disclosure saying something about the service happened outside of 30 days, **** miles. I immediately told him this happened on Monday (2 days ago) and I haven't went over **** miles. It's infuriating to see how many complaints they have with similar problems, all over the U.S. And the fact they try to find reasons to not make their mistakes right, DISRESPECTUFL!
Business Response
Date: 10/12/2022
This customer has not contacted corporate customer service. I have no information about this issue in our case management database. I will need to contact shop #*** in ****** ** to gather details on what the district manager is doing to assist with this case.

I will need additional time to respond.
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Son took my car for a basic oil change on 8/17/22 (receipt #****) costing $95.91. Within 24 hours all oil had leaked out of the car and various engine warning lights came on. Had to take the car to a local repair garage to have it repaired at a cost of $183.68. Not all repairs were due to the bad oil change provided but a part of the cost was having the oil changed again at the new location.
Business Response
Date: 10/12/2022
Take 5 will refund the customer. Please send a copy of the diagnostics identifying the oil change at Take 5 was the reason for the repairs to the vehicle and we will refund the customer.

Please send the information to ****************************************** and reference BBB Complaint ID ******
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They blew my engine to my car I've been getting oil changes for 11 years this is the 2nd problem they have calls to one of my vehicles the 1st problem I pay for out of pocket the 2nd problem I cannot afford to pay out of pocket My car has been sitting in the shop for the past few months yes I do have receipts Also the mechanic would like to talk to someone that's the one they told me that they were going to go up to the shop buto the shop but never did so the mechanic was waiting the guy never came************ This is the number to the shop that the car is at he can give you more detail about what's going on that guy from the oil place also talked with him but never showed up I have more documents but cannot get to them they are in the shop with the car
Business Response
Date: 11/06/2024
Hello,
I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

Thank you.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter got her oil change and Take 5 and they overfill her oil and left reservoir cap off. Therefore oil came out the reservoir cap and got all over the engine causing the car engine to kill and it would not start up. She notify Take 5 and they towed it to mechanic shop. Now they are failing to answer my calls. I have been renting a car for my daughter. And they said they would reimburse me. But every time I call I get voicemail. I did file a complaint with Take 5 **************** and I have not heard back from them in 2 days. I just want Take 5 to reimburse me for the rental car cost and get my daughters car back running. Thanks in advance.
Business Response
Date: 10/12/2022
See below. Shop #** confirmed the vehicle was serviced at Take 5 shop #***. Was advised oil level was safe and not overfilled. The vehicle was towed to ********************** in ********* and the service adviser ***** told Take 5 the oil change was not the problem and that it was a fuel pump issue.
Customer will need to provide documentation from a dealer or mechanic stating oil change at Take 5 is the cause of the issue to move forward with any assistance. see below.

From: Take 5 Shop ** <*********************************>
Sent: Monday, September 26, 2022 3:32 PM
To: ******************* <**********************************************>
Subject: RE: TAK-283150

Good Afternoon,

I have spoken with ********************* about this issue. The vehicle was serviced here and taken to shop ***. They said the oil level was safe and not over filled. I had it towed to ********************** in *********. I spoke with *****, one of the service advisors, and he told me that the oil change was not the problem and that it was a fuel pump issue. I am in process of getting a diagnostic from the dealership. It has been denied.

Thanks

*******************************
Customer Answer
Date: 10/12/2022

Complaint: 18118596

I am rejecting this response because:

Sincerely,

Briasha J. Take 5 was responsible for the car not working properly. ***** was not responding to my messages I left. They messed my daughter car up. And I will get paperwork saying so. I rented a car out of my pocket. And I will get my reimbursement back.
Business Response
Date: 10/18/2022
The customer rejected the response without providing the required information requested. Take 5 will gladly open a claim case for this customer if she can provide documentation from a certified mechanic or dealer that provides proof that the oil change at Take 5 is the cause of the issue with the customer's vehicle.
Please send the diagnosis that the issue with your vehicle was caused by the oil change at Take 5 to ******************************************
Once we have the information, I will forward it to the district manager and have hip open a major claim case.
Take 5 has not been presented any evidence that the issue with this customer's vehicle is related to the oil ********************** service.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I took our car into Take 5 for an oil change and didn't want anything other than an oil change. After a couple of days, my wife and I noticed a ticking sound coming from the engine. We decided to check the oil and the car had no oil inside of it. We took it back to Take 5 where the supervisor supposedly checked everything and the conclusion was, that model of car is known to burn oil quickly. I expressed that the car being service was not our only model of that car and the others do not burn oil that quickly. A couple of days later the exact same thing. This even more aggressive ticking coming from the engine. So we decide to take the car to the dealership where the mechanic called us and asked where did we get the oil change from. We told him and he sent us pictures of oil leaking from 2 places due to the drain plug and oil filter not being tightened properly. We took the findings back to Take 5 and the supervisor told us to ****** cooperates number. We let him know that he should get the number as he is the supervisor which he did. Upon calling cooperate we are greeted by an automated service in which you must press 3 for recent service issue and once you press 3 it goes directly to a voicemail. We left the voicemail and 3 days later the same guy who messed our car up calls us saying his is in charge of investing the issue. I'm sorry but this is plain wrong. There is no other number to contact anyone higher. I am now having to rent cars while my car is serviced. Not to mention after the oil change the oil light stayed on and hasn't gone off since. Before taking our car here everything was running perfectly.
Business Response
Date: 10/12/2022
Customer is correct, the manager of shop #*** contacted the customer to request the paperwork from the mechanic stating the vehicle was leaking from the plug and filter and the customer did not want to present that evidence to the shop.
Take 5 inspected the vehicle when the customer returned and did not see any leaks from plug or filter. Customer will not let ********************** look at vehicle, therefore we cannot assist since we did not get permission to inspect the vehicle or the customer would not provide diagnostics from a mechanic or dealer identifying the oil change at Take 5 was the reason the motor was ticking.
See email below from shop that was sent to customer service to add to the case.

From: Take 5 Shop *** <*********************************************************>
Sent: Tuesday, September 20, 2022 2:40 PM
To: ******************* <**********************************************>
Cc: ******************* <**********************************************>
Subject: Re: TAK-28257

I finally got ahold of the customer and they did not want to talk to me. The customer did not want me to come look at his car he just wants us to pay for some type of repair and rental cars but would not bring any paperwork of what had been done he said he would speak with a lawyer about the matters and give them the paperwork instead.
Customer Answer
Date: 10/12/2022

Complaint: 18064553

I am rejecting this response because: The person that called me to look at the car is the exact person who messed the car up. The car was taken back to ****** before the compliant was filed. ****** was very reluctant to even look at the car. Eventually ****** had me pull in to look at the car. The car was then taken to Car *** where it was documented that the car was loosing oil because the drip pan plug and the oil filter were not tightened properly. Upon finding this out I went back to Take 5 to speak with ****** in person where I asked for cooperates number in which he told me to ****** it. I then filed a complaint with BBB. Some days later I get a called from ****** telling me he is in charge of investigating the matter. Why would the same person with whom the complaint involves be the one handling the investigation? I did tell ************** would not let him touch my car again because the first two times he didn't know what he was doing why would I take it back to him a third time. I then asked if I could talk to anyone higher and he stated that he was the supervisor of that location. The root of our car problems started the moment with pulled away from Take 5. The car had zero issues before we took the car there. I did let ****** know that if I didn't hear from someone other than him, I would seek legal council to resolve the matter since there is zero way to contact anyone from Take 5's cooperate office. The line rings and goes to voicemail in which when you leave a voicemail that store calls you not anyone from cooperate.

Sincerely,

*******************************
Business Response
Date: 10/18/2022
It is irrelevant who inspects the vehicle for a customer issue. There is no additional work being done on the vehicle during the inspection. A claim inspection form is filled out, the oil filter is photographed, the drain plug is photographed the oil level is photographed and vehicle information is added to the form. This information is required for Take 5 to assist with any repairs or reimbursements. The customer refused to let ****** inspect the vehicle and fill out the claim form. Take 5 will not process a claim without this information. Take 5 must document proof that the oil change issue being reported by a customer is the fault of the service preformed. We did not have the opportunity to obtain the information from this customer.
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an oil change done at this location on August 19th 2022, oil slowly leaked out because they did not put the drain plug back in properly. My car completely ran out of oil and broke down on the side of the freeway after thier business hours, i had to have it towed to the Hyndai dealership at my own expence.. I paid out of pocket for a new battery and a new starter to then discover that the problem also cause my engine to be damaged. the estimated cost of the engine repair is $10,000 for parts and labor.went to the location to talk to a manger on Monday September 5th, the store assistant manager told me that he wouldn't help because i didn't have the car towed directly to him, I explained my circumstances and he told me to leave a complaint with customer service and gave me the business card for the Store Manager... ******************** number was inneffective as I couldn't talk to someone or leave a message , the Store Manager never called me back Three Days Later on Thursday September 8th I returned to the store... The Assistant Manager called the Store Manager and let me talk to him. The Store Manager told me he would have to get back with me.The Weekend passed with no communication and on Monday September 12th i returned to the location, the Store manager told me that they would not help me with my car a refused to give me any contact information for a regional manager.The Store manager told me that he was sorry this was happening to me but that he makes the final decision and he would not do anything to help me.
Business Response
Date: 11/06/2024
Hello,
I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

Thank you.
Initial Complaint
Date:09/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September the 2, 2022 at approxmaitely 11:30 am. I went to Take 5 located in ********** *********. There was two service attendant that was working on my vehicle. My vehicle is a 2017 QX Infinity the color is white. The service attendant asked me what brings me in today I said an oil change. I informed him I was getting on the road to Indiana for a funeral. During my service I purchased the upgraded oil and a back windshield wiper blade, which the store didnt have in store, and I waited 15 min for the manager to go get one. I asked the gentleman can they make sure they reset my dash, so it read the miles. He claims he did. As I pulled off around 12:30 pm. There were no lights on, and everything seemed find. I was on 94 going south for a least 2 hours. I noticed my oil pressure light come on and my engine light. I got off at the next exit at a gas station. I raised my hood up and noticed smoke a lot of black dust and oil all over all my parts underneath my hood. I then proceeded to check my oil on the dip stick. I didnt see any oil at all, it was bone dry. I then removed the oil cap and proceeded to pour 1 quart of oil in the vehicle, and I noticed it was coming right out underneath the car. I then had my son go under the car and tell me if he can see the problem. My son informed me there was a s**** miss from where they drain the oil out at. I have a picture of this I called a tow truck and had my vehicle towed to the nearest dealership where they proceeded to fix the issue for me. The next morning, I called the take 5 store in ********** and informed them on what happened I talked to a manager by the name of ***. I was very upset I told her everything, she apologizes and offered a free oil change the next time. *** asked me to bring the vehicle to the shop as soon as I made it back and I did. *** wasnt there and the other staff didnt have a clue of what was going on. So, I left and didnt return. I want a full reimbursement of everything.
Business Response
Date: 09/14/2022
The customer service team will refund the customer for the cost of the oil ********************** service at Take 5 shop #*** in ********** **. I will need the customer to email me a copy of the invoice or the **** of the vehicle. I was unable to locate a service invoice under the customers first & last name or phone number.
Please have the customer email the requested information to customer ************************************************************.
Please reference BBB complaint ******** when responding.
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/18/2022 there was damage done to my *** 2020 oil cap/oil cap housing, which resulted in an incomplete service. I had to leave my car at ********************************************************, and I was told that the oil cap would be paid for, as well as the ride sharing costs until the issue was resolved. From 6/18 until 6/21 my car was at the shop, while my car was in the shop I utilized Lyft and in total spent $84.02. I was told that the refund request would be processed in 5-7 business days after I provided receipts. Manager *********************** received the receipts on 6/29 and stated that he would process the receipts that day. On 7/14 I emailed ****** and informed him that I didn't received the reimbursement, and I inquired about getting a contact number that I could call to determine the whereabouts of my refund. On 7/15 ****** sent me a message and later a phone call advising me of a staff shortage at the headquarters and that I should receive the refund within a week. On 7/21 I emailed customer service and gave them details of my situation, and shared my concern on how I didn't receive a refund in over a month's time. On 7/21 *********************** responded to the email. She said the payment was processed on 7/19, and the refund should be in my mailbox within 14 business days. On August 8th, I emailed *********************** and informed her that I didn't receive the refund, and told her that it doesn't take 14 days for a check to be mailed, and asked her to advise. On 8/16, after *********************** didn't reply to my email I called headquarters, and requested to speak with her. In the conversation ***** said the refund was processed on 7/19, but no other actions was made. Then she proceeded to say that the refund was less than $84.02. I ended up speaking with the **************** Manager *******************, and he instructed me to re-send the receipts. Later that day **** confirmed that he received the receipts, and the check would be mailed the next day. However, I still haven't received the refund.
Business Response
Date: 09/07/2022
Take 5 Oil Change sent a refund check to the customers home address twice. The reason it was not received, is because we had the incorrect mailing address, we had an apartment number associated to the home address. After emailing the customer to confirm the address, the case was reopened, the checks sent to the customer were cancelled and a new check was sent to the customer at the correct address.
From: *******************
Sent: Friday, September 2, 2022 8:28 AM
To: **********************************, MPA <***************************>
Subject: RE: <External> Reimbursement

******,

The refund check for ***** was originally sent out on July 19th to ***************************************************************. You and I spoke on the phone, I had accounting cancel the check and schedule a new payment on August 16th.

The refund checks are sent from our parent company ************** so the refund will be in an envelope from ************* not Take 5. I will contact the accounting team again and ask that they reissue a new check.

Please confirm the mailing address is correct.

Thank you

****

From: **********************************, MPA <***************************>
Sent: Friday, September 2, 2022 9:41 AM
To: ******************* <**********************************************>
Subject: Re: <External> Reimbursement

Good Morning ****,

I re-emailed all of the receipts, and told you my address on August 16th after it was necessary to confirm the total amount of the refund. I have heard conflicting information, and I don't know the validity of any check being sent, because I haven't received a check to date after months of delay. However, the address is incorrect, my address is ************************************************** 33771.

Sincerely,

***************************
Customer Answer
Date: 09/07/2022

Complaint: 17806613

I am rejecting this response because: theres no excuse why I havent received my refund yet, the negligent incident occurred back in June. I heard conflicting information and excuses throughout this whole process which started at the shop level during the inability to complete a routine oil change.
By far the worst customer service experienced that Ive encountered therefore I have no good faith regarding Take 5 Oil Change. Ive been patient even in my disgust. To date I havent received the refund check and have no way of tracking an alleged check, neither did I have any documentation that evidenced any prior checks being sent out.

Sincerely,

***************************
Business Response
Date: 09/14/2022
Take 5 sent the customer the refund for *****. We had an incorrect address on file which is the reason for the delay in getting this customer his refund.

********************** has refunded this customer in case #**********. This customer is being refunded for his Lyft & Uber rides.
Customer Answer
Date: 09/16/2022

Complaint: 17806613

I am rejecting this response because:

There is no justification for my refund being delayed since the initial incident that occurred in June. I gave shop #*** my address back in June. An incorrect address was recorded after I inquired about never receiving my refund that took place after the initial overwhelming delay occurred. Lets be clear my refund has been delayed time after time. This is the 4th or 5th phase of delay. In the last message it was stated that my refund was sent to the corrected address. Since that last message more than a week has passed. In this latest communication it reads that the customer is being refunded. Thats clearly a conflicting narrative. What hasnt been communicated is the date the a refund check was mailed nor any documentation to support that it was mailed out. I checked my mailbox on Friday and I didnt receive a check. Nevertheless if the check was sent to the corrected address as the prior message indicated I wouldve received it by now. This company is inadequate throughout the organization. Unfortunately I became aware of this firsthand.

Sincerely,

***************************
Business Response
Date: 11/06/2024
Hello,
I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

Thank you.
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date is 08/26/2022 I went for a basic oil change and filter changes and as the guy was under my car I could feel my car moving pretty roughly and the guy comes back to me and tells me that my oil filter housing is broken and I cant get an oil change after he had been tugging my car around from underneath.
Customer Answer
Date: 08/26/2022
I went to the ********* ******* location on *************, the usual location I go to
Business Response
Date: 09/07/2022
This is the first time Take 5 Oil Change has received information that customer ******************************* is stating ********************** cracked the oil filter housing on her vehicle. We have no way to confirm the issue actually happened at Take 5. The customer has no cases open with the shop that serviced her vehicle or the corporate office. The customer has not contacted customer service or the shop to properly investigate her claim that the shop ,cracked her oil filter housing.
I was unable to locate any service invoices from the customers first & last name or phone number provided **************. The customer provided no information in this complaint about what location serviced the vehicle or any diagnostics stating the oil filter housing is cracked. The customer will need to return to the shop that serviced her vehicle so the shop can fill out the required claim inspection form to properly investigate if Take 5 cracked the oil filter housing.
Customer provided no information to show ********************** would be responsible to repair the oil filter housing.

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Take 5 Oil Change is NOT a BBB Accredited Business.