We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Reviews

This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Take 5 Oil Change has 340 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.9

    Average of 282 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Don H

      Date: 06/12/2025

      Don H

      Date: 06/12/2025

      we've been going there for sometime now and have had no real issues except having to wait for extended periods of time due to them being busy. However the last time we went they took a car in ahead of us, then they got to us after we voiced our displeasure with that. Then they did an oil and filter change, also a coolant exchange to which they left the cap off the coolant tank. ******* the manager called and let us know and came to our house and put the cap on. ******* then told us he would do a 100% free coolant exchange for us, so we went several days later to get said exchange on a different vehicle. We were told then the 100% free exchange is for the original vehicle not a different one.Then why did ******* not make that clear in the first place so i would not get ****** ? We have 5 vehicles that they were servicing but not anymore. Goodbye Take 5.

      Take 5 Oil Change

      Date: 06/13/2025

      **** we're sorry you had a negative experience with us. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ******************************************************************** to start a claim. 

    • Jason R

      Date: 06/12/2025

      Jason R

      Date: 06/12/2025

      First time using Take 5 and was impressed by the team. Professional, courteous and fast.

      Take 5 Oil Change

      Date: 06/13/2025

      *****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    • Cassandra T

      Date: 06/11/2025

      I wish I could give this business zero stars I got an oil change with them and within a month my engine started knocking I took it to dealership come to find out there was not one lick of oil in my vehicle, it was dry, no leaks, no nothing. Had I not taken my vehicle in when I did I would have been out of an engine possibly a vehicle. I went to speak with the manager and he did not try to issue me a refund just stated that my vehicle burns oil and thats why they offer top offs. That would have been acceptable had there been any oil in my vehicle in the first place for them to top off but it was not. The district manager was suppose to get with me according to the manager but I have not heard from anyone.Strongly do not suggest this place for oil change!

    • J. B.

      Date: 06/10/2025

      J. B.

      Date: 06/10/2025

      I never received such horrible and disrespectful service in my life, I oversee about *********************************************************************** this manor. I pulled up to get a top off at the ******** location in ********* **** and upon arrival there was no where there to great my boyfriend and I so we waited, and about 1 min later a worker came from out of his car with glasses on reeking of smoke and instead of hello he said what do you need and then he proceeds to compliment me in a inappropriate manor and says Im used to seeing your pretty face here he pulls us in and tells my Boyfriend what are you doing? Why you keep driving to the left and upon finishing up the process he yells out have a good day **** to me in front of my boyfriend I dont know what kind of business is ran there now but I never received this type of service before and we feel highly uncomfortable with the employee and situation. No disregard for people or his job. This oil change was on June 10th : between 4:15-4:25 I didnt get the young mans name but this is unacceptable and we will not return. Ill go to the other locations farther away or maybe try a new oil place.

      Take 5 Oil Change

      Date: 06/13/2025

      ******, I apologize for the inconvenience you experienced with the service at Take 5. I have forwarded this along to the District Manager of the store to review and get his operations back in order. We appreciate the feedback as this is the only way we can improve. This is not the level of service we seek to provide for our customers! I do hope you give us another chance in the future to show that we can improve on the feedback from our customers.

      J. B.

      Date: 06/18/2025

      I go to you guys often with both of my cars and this ******** location definitely rubbed my boyfriend and I the wrong way, we will think about it but it will be when we both come to agreement. Thanks for your time.

    • Phillip M.

      Date: 06/09/2025

      I went to the take 5 in Baytown,TX on 5/01/2025. I had away's taken my Toyota Tundra to the dealership for service. Well I have over 200,000 miles on it and thought I would start saving time and money. So I changed it up and went to take 5. Well the pit man came running out of the pit during the process of changing the oil. He and the assistant manager bolted back into the the pit. I knew something was wrong. The assistant manager grabbed something off the shelf. Well apparently the pit man stripped my drain plug and the pan. So they put a temporary makeshift nut on there until I could get it replaced. He said repaired. You can't repair that you have to replace it. cost me over a $1000.00. It started leaking oil all over the place so I had no choice but to put it in the shop at Toyota. The pit man said it was barely hanging on there by a thread. Well then you should not have changed the oil Dude. I wouldn't recommend anyone going to take 5 ever.

    • Joann S

      Date: 06/09/2025

      I decided to go to Take 5 since I had a coupon,I usually go to Jiffy Lube. The female that helped me was kinda odd but I went with it anyway since she was trying to give good customer services,she told me to come in for a top off at sent me on my way,I didn't understand that but she reset everything so she said.A week later the oil light comes on,I took it back to the location to have them look at it since I just recently got the oil change from there they stated that everything was good however the light is still on the guy reset it and it's still on he told me I need to go see a mechanic which I'm not understanding I never had any issues with my car whatsoever, he asked me who changed my oil I said it was a female and he said well don't listen to her she be smoking that s***, that just kind of threw me off because what are you saying? Everyone was talking about her and how she is dumb.So are they saying she should not be changing oil in vehicles?So now my car won't start at alI.I have not had the time or money to have it towed to a mechanic until tomorrow 6/10 now if something is wrong due to this oil change and these unprofessional employees that you have,trust me you will be hearing from me again.This was definitely a wrong decision I made going to Take 5. I don't think employees should be talking about each other that way especially to a customer,And what are they saying about this female ? Is she on drugs and incompetent of changing my oil ? I need answers Take 5 !!!

    • CRISTY S

      Date: 06/09/2025

      CRISTY S

      Date: 06/09/2025

      BEST SERVICE EVER! I HAVE BEEN A LOYAL CUSTOMER FOR 5 YEARS, FRIENDLY STAFF, VERY INFORMATIVE. NO PRESSURE INTO DOING OTHER SERVICES, BUT THEY LET YOU KNOW A TIME FRAME IN WHEN SOMETHING NEEDS TO BE DONE.

      Take 5 Oil Change

      Date: 06/10/2025

      ******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

    • Tasha J

      Date: 06/06/2025

      This place doesnt deserve 1 star!!! They spent so much time trying to upsell their products, they forgot to put oil in our car. Engine is ruined and they arent even replacing the cost of it! This place is so sorry in not helping people that they totally screwed up their life by ruining one of our vehicles. Its been a HUGE hardship on us trying to share vehicles to get us all back and forth to work etc., they offered a rental for a few days then offered to pay 1/2 price of the motor to be replaced. We cant come up with the rest and shouldnt have to!!!!!! I have gone to social media and now hired a lawyer! This was just wrong!

    • Frank S

      Date: 06/06/2025

      I would not recommend anyone taking a position with Take 5 oil change. District Managers do not help shop mangers when there are a lack of employees in the shop the store manger is expected to figure it out and hire more employees, on top of that they have to work the extra hours to make up for a missing body. Some shop mangers are working 80 hour work weeks and mangers are not well compensated to be working all those hours and are treated unfairly. Something needs to change there is no work life balance at all. This going to cause mangers to quit and take 5 will go under as a result.

    • Desiree D

      Date: 05/30/2025

      Desiree D

      Date: 05/30/2025

      I went to get an oil change yesterday and today when I pulled out there is a huge oil stain spill under my car! I wish I could post a picture it was at **************************************************. *** what kind of turkeys they hire there but they messed up my car. Now I have to go to the dealership and will file more complaints if they dont reimburse me.

      Take 5 Oil Change

      Date: 06/02/2025

      *******, we're sorry you had a negative experience with us. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. We would be happy to assist you in filing a claim regarding your service. 

    Take 5 Oil Change is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.