Reviews

This profile includes reviews for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
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  Hendrick Subaru

  2929 John Hawkins Pkwy Hoover, AL 35244

  
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  Hendrick Lexus Charlotte

  6025 E Independence Blvd Charlotte, NC 28212

  
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  Hendrick Toyota of Concord

  7670 Bruton Smith Blvd Concord, NC 28027

  
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  Hendrick Autoguard, Inc.

  6030 E Independence Blvd Charlotte, NC 28212

  

Review Details

• Review fromRhoda S

  Date: 02/21/2024

  1 star
  The end of January we were driving out of town when our brakes started making a scraping on metal sound. We stopped by the Jeep dealership since it was close by and we had recently had both the front and back brakes repaired there in April. We were told to make an appointment and could not be seen for three weeks. They wouldn't take the time to listen to the Jeep. All three dealerships in the ********** area had a three week backup. We needed the car, so I checked the BBB website for somewhere to get an appointment, Midas on ********************************************** was an approved provider so we checked with them and had an appointment the next day. They did a 55 point brake inspection. We had to have both the front and back rotors and brake pads replaced. Since we had the rear rotor and brake pads replaced April 7, 2023 and *********************** front rotors & brake pads on April 21, 2023, I called **** Hendrick Dodge/Jeep manager and explained my questions about these services since brake pads don't wear out in 9 months. I did tell him I was reporting to BBB. He checked the service records on file and asked that I not register my complaint yet. He indicated he would be back in touch.That was Feb. 1st and it is now Feb. 21st and i have not heard from him. We had ******* mile maintenance service in 4/7 along with the brakes ($1654) and on 4/21 front brakes ($314). I still don't know what I paid them for, but I had to pay over $1500 to have it done again. And this includes a Midas Warranty.

• Review fromLarry H

  Date: 02/20/2024

  1 star
  Broke down in the middle of no where, had my GMC towing to what we thought was a reputable ***** dealer and have spent 5 days getting strung along waiting to get it back. The service **** will told me I had a bad battery, it was slightly over a year old, $300 for a $135 battery, they told us the starter was good, now we need a $650 starter that cost $350 and worst of all was trying to get any information from them! DO NOT USE this dealer unless you want to taken advantage of!

• Review fromDominic R

  Date: 02/14/2024

  1 star
  Their service department rep ********* communicated threats to me saying they know where I work. Nobody has called me to address the threats. They refused to stand by their work. They messed up my vehicle and installed bad aftermarket parts without my knowledge. They tried to get me to give them more money for their negligence. Had to go to another dealership to take care of my concerns.

• Review fromOrphelia S

  Date: 02/13/2024

  1 star
  I would NEVER recommend thus dealership to ANYONE! we contacted them about a vehicle in a certain price range that we wanted, we arrived and they informed us they had another vehicle that met our desires as well as price range, we liked the second vehicle more and when presented with the price it was 4k more than the vehicle we initially called about and the sales person continued to say it was within the same price range, we hesitantly continued the sale and we decided to not leave with the vehicle the same day (BEST DECISION EVER IF YOU ARE UNSURE!!! You will be able to cancel the contract if you do not drive off the lot!) We went home did more research on the vehicle to find out the vehicle on THEIR website was listed on sale (sale price was NEVER offered to us!) On cars.com vehicle was advertised for 3k less than what they sold it to us for and told us they could not budget on the price but to take off $700, we were absolutely appalled and felt taken advantage of! We emailed them about our grievances, I was then contacted by the sales manager who ultimately wanted to tell that there was an issue with the website and they could not honor the price even though it was the same vehicle and same Vin number being advertised! Then told me that was not false advertisement!! We told them to then cancel our contract and we will find another car elsewhere, These people are crooks! Do your research first and don't leave with the car if you are not comfortable with the sale!!!!

• Review fromWilliam D

  Date: 02/12/2024

  1 star
  I bought my 2019 Camaro ZL1 from these guys in September as an out of state customer from a ******* suburb. We agreed to a number and a term(72) over the phone, submitted my credit and I was approved. I told them about my predicament and that I will be there 8AM on Wednesday and need to be IN AND OUT to make the 14 hour drive home for my work the next morning at 9AM and they told me no problem and that all my paperwork would be done and the car would be ready. When I get there when they open, my sales person was not there, the car was FILTHY and had 20 miles till empty. Took a while to appoint a different sales person and we didn't end up leaving the dealer until after 12. I made the mistake of trusting the dealership and ******* through signing since I needed to be out of there 3 hours ago. Fast forward a month later and I see they upped me from a 72 month to a ********************************* an extra 3K over the course of my loan. I was upset but it was my mistake to trust them, so I left them a 1 star ****** review and left it at that. Now into February, my moonroof breaks (something covered under bumper to bumper). I have TEXT MESSAGES saying my car has 10year100k powertrain and 12mo12k tech (bumper to bumper), I call my sales person and he is clueless, I call the service department he tells me my car has 0 warranty at all (I did not buy extended warranty because I was told this car CAME with this). To repair my moonroof will cost anywhere from 1200-1600, so I call the *** of the store to tell him about all of my bad experiences with this dealer and now lying about warranty and that they should cover AT LEAST my moonroof cost and he basically tells me to kick rocks. Running a business like this is ridiculous and you would expect somewhere as large as this to hold a little accountability, especially when they made as much money off you as they did (extra 3k in financing and not to mention marking my car up 20K from what they gave me as trade in value)

• Review fromVictor E

  Date: 02/10/2024

  1 star
  The sales person and I agreed on a price. Which was $12,850 with all fees applied. I request to get the LoJack removed and then they dropped the LoJack cost to $405 and said they will do half price on it. I still declined the LoJack. So we were firm now on the price of $12,850.They decided to play the waiting game, and i even informed my relative. They were making us wait so we become impatient and just sign away with what they say. And also they would raise up the price again. And comes to find out, i was right all along. So after waiting 1:30hour we finally go sit down with the financial manager and this is were it gets fun.I already knew what they did and planned to do and i wanted to see how far they would play this trick.When we sat down to start signing i noticed they added more charges on top and changed the car price. Which i mentioned but the financial manager just brushed it off and then focused on the electronic insurance and hard focused to make sure we got it because we need it. Tried multiple times to tell him we dont need and he insisted we needed it. Spathetic to even twist a clients arm and push for something they dont want. I even told him i dont want it 4x times. Extremely unprofessional.I then asked what is this $405 maintenance fee? And he says is for the car warranty to get service here. Which is funny because that same number was the price of the LoJack they tried to sell me. And when i talked with my sales person we agreed on $12,850 out the door all fees included and now im signing a contract thats about $14,700 or so. Because the financial manager is greedy and wants to take home a nice pay check so he can go to MiamiI personally dont care for the $$$ i got con out of. But I do want to warn the citizens of ************* to avoid coming to **** Hendrick

• Review fromApril R

  Date: 02/02/2024

  1 star
  This review is for ***** Cars of McKinney, TX My car was totalled in August.Beginning in October, I started trying to get the almost $1000 owed to me for the extended warranty I purchased. ***** Financial told me that I would need to go through the McKinney location to initiate and then they would send me a check.After 4 voice-mails left for ******, 2 in person trips, and a couple of emails, ****** had me come sign a paper on November 17. He was much too busy to see me in person but told me through email that he would take care of it.Today is February 2 and I still have not received a check and ****** did not respond to my email asking if he sent in the paper I signed.I called ***** Financial (they were helpful) and they have nothing on file and gave me the phone number for Hendrick Autoguard.I spoke with ******* (he was also nice and so far seems helpful). ******* confirmed that ****** has not sent in anything so that I may receive the $983 that is owed to me. It is beyond my understanding why ****** or his assistant, representative or whatever cannot email my paperwork. At this point, I have spent hours on the phone, emailing and in person trying to get my money. I will never buy from ***** Cars of McKinney because they obviously don't care about their customers.What should have been an easy process has turned into unnecessary nonsense.

• Review fromJon J

  Date: 01/31/2024

  1 star
  **** poor lying a** organization. this business has had my vehicle for 101 days. I've received many dates of completion only for it not happen. As of today i was informed that my vehicle should be completed yet again. If anyone thinks 101 day (over three Months) without having this explained that it will take this long or even suggesting I'd take it else where for repair. I should be compensated . I watched my vehicle laying on the ground for over 3 month gatering rust.the damage wasn't that much. Just imagine being told 2-3 times it will be ready and it's not. Being honest , They need to compensate me for the lying. Guess what I still don't have my vehicle. ******************************** *********** **. don't bring your vehicle there.

• Review fromdaniel w

  Date: 01/24/2024

  1 star
  The brand new 2023 Cadillac CT4 that I purchased here December 2022 has not done anything but cause me problems, and add stress to my life. This is with only ***** miles in a *********** environment.I have had two malfunctions that deprived me of my car for multiple weeks with no loaner vehicle being given. Dealing with GM or Cadillac for help is an absolute nightmare. The car decided to not recognize it's key fob and disabled itself. If you want to be left at the bank with your windows down for 6 hours until a tow arrives, then be left with nothing to drive for weeks, get one of these. There was also an issue where the Emergency Restraint System Warning would randomly trigger, and sound an alarm while driving. My poor experience is not limited to just these issues either.I always thought Cadillac was supposed to be a better product with superior service? As a 100% disabled veteran that tries to limit their stress, this has been too much. I would NOT recommend anyone purchase one of these unless you have an extra car. NEVER again.

• Review fromJessica H

  Date: 01/18/2024

  1 star
  If I could rate there ************** at a ZERO I would! I am beyond annoyed and frustrated at this point! I dropped my car off on the 19th of December for a check up r/t my transmission. They informed me I needed a new transmission and it was covered by extended warranty. Here it is going on a month and I still havent been able to get my car back. I understand its an issue with warranty running out while theyve had my car. Now theyre going back and forth with the warranty company (so much more to this). Ive had to call numerous times through the day for over a week (my car has been ready since last Thursday) to get any information. Now Ive received a call they will know something from the warranty company on whether it is covered or not this upcoming Friday! Not only do I work full time and have a new baby that goes back and forth to apts. *** had to share a truck with my husband, r/s apts, miss important events, and plan my days based on one way transportation. Ive been told I would know something tomorrow, and yet tomorrow never came. Not sure why I have to go without my car when this is an issue they have with the warranty company! We have purchased 3 vehicles by this car lot within the last 2 years, might I add this is the second one within a 6 month time frame that needed a transmission replaced! We will not be purchasing another vehicle from this lot, and when its all said and done we will not be returning to this service center!!!