Reviews

This profile includes reviews for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hendrick Automotive Group has 115 locations, listed below.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
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  Hendrick Honda Woodbridge

  14201 Richmond Hwy Woodbridge, VA 22191

  
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  Gwinnett Place Honda

  3325 Satellite Blvd Duluth, GA 30096

  
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  Rick Hendrick Toyota Sandy Springs

  6475 Roswell Rd NE Atlanta, GA 30328

  
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  Rick Hendrick Buick GMC

  3244 Commerce Ave Duluth, GA 30096

  

Review Details

• Review fromGary B

  Date: 12/08/2022

  1 star
  Poor business model. Sales manager changes agreement to suit his needs. ****** and dime stuff, but definitely not as straight forward as previous management team.Will buy elsewhere.

• Review fromGregory D.

  Date: 12/01/2022

  1 star
  They performed a safety recall on my 2015 corrola. Replaced a wiring harness. I have been trying to get them to diagnose the other electrical problems that have been occuring ever since they did that repair. They refuse to even check out the problem even though I have a seven year extended warranty. They said that I have to pay $75.00 per issue concerning ten electrical problems caused by the improper installation of the recalled wireing harness.

• Review fromSean K

  Date: 11/30/2022

  1 star
  Beware if your using insurance! You will be paying out of pocket for your rental car..need proof go read some of the over 600 Better Business Bureau complaints. I dropped my truck off on 10/18 was told it would take 23 days, and I guess the repair did take 23 days but they didnt start it until 11/7 a full 20 day before they started. Didnt receive one phone call or email that it would be a month before they started. I called them to find out whats going on when my rental car date was up with insurance and now its all out of pocket. This place is terrible with no communication and again if you need more proof go read their better business bureau page over 600 complaints in 3 years. If your insurance company tells you to take your vehicle to ******* demand somewhere else.After reading all the complaints I know I will not get any money back from them, I just want to spread the word and save other people the headache.

• Review fromDodie P.

  Date: 11/29/2022

  1 star
  I took my car in for a recall. The service **** installed a power steering pump, p/s pump fan, and a p/s hose clamp.The next morning upon warming up the car, power steering fluid was streaming from the p/s pump & hose connection, that they had made.I called *********** said to bring it in. I purchased p/s fluid & kept it topped off til the following Tuesday. The service advisor said all recalled parts were working properly and my deteriorated hoses are the issue. And that they could replace the hoses for $2400.00.Not happy with this since I had no leak til they did the recall parts!I spoke to the service mgr. who repeated this & offered to knock off the $400.00 labor charge. He described how the front end must be taken apart to the rails in order to get to the front hose. Difficult & very time consuming. I said no to the offer since they screwed it up. The only consolation (threat) was that he would give me a can of fluid to keep it topped off since he would not warranty the pump if I brought it back and it had been run dry.I bought the ***************** from Auto Zone for $49.00 and my son replaced it in 1 hour, lifting the hood, only removing the 2 clamps, ************ and replacing said parts.I gladly paid him $100.00.If I could give 0 stars, I would!~*******************

• Review fromRichard O

  Date: 11/28/2022

  1 star
  I purchased drivetrain & extended warranty for this car. The sticker on the car said 2014 during time of purchase , but its a 2013. Chevrolet dealers required a 9 point inspection on all cars sold i doubt this one was expected. The car was sold to me without the horn working a major safety issue. The gear shifter was not fully functioning properly they failed to fix either 2 weeks after purchase the car electrical circuit shorted out & coolant leak begin. The car stalls out randomly while driving less than 2 months after buying the car. The battery terminals are incorrectly configured in a way that it shouldnt be with added components. The administration lack of care and support for my concerns has made it very hard to communicate with them. The car is a complete lemon I've been dealing with for about 7 months now. The paint on the top of the car is faded they referred me to a third party paint shop. The sales manager refuses to acknowledge that they sold me a lemon. I attempted to get oil leak resolved the sales representative stop responding so here 6 months later i have put more money into this car than i can keep in my pocket trying to diagnose and treat the problems. I have replaced the serpentine belt over 20 times due to oil leaking . The sale manager has offered very limited support & concern. I have dumbed money into this car maintaining is since i purchased it and it has caused financial hardship. Refuse to pay monthly for a lemon that have to maintenance.

• Review fromLIsa H

  Date: 11/18/2022

  1 star
  This is absolutely the WORST dealership in town. Clearly, they do not care about the customer. We had two different Tahoes that were "supposed to be ours'. They sold the first one after many discussions with them. Waited weeks for the second one, told it was on the lot and needed to be inspected. Just got a call from the manager saying he just sold it. F you Hendrick, we are done with your BS

• Review fromLeslie S

  Date: 11/05/2022

  1 star
  My mother purchase a brand new vehicle from ****************************** *******************. Firstly, it was told the vehicle would be available in a week and after 2x weeks we called and after checking, was told the vehicle was at the dealership. After doing some checking, seems the vehicle VIN was different and was actually given a different vehicle from want was apparently ordered/shipped. Then a few months later a plate/cover from the passenger side mirror came off and when we visited the service department was told it was not on warranty and needed to be ordered. after ordering and receiving the part, was then told it was unable to installed on the mirror and the need for an entire mirror was needed at the cost of $400+. We returned the part to contemplate the purchased and decided to re-obtain the part and see if we could figure it out. We proceeded to take it to a small repair shop and the repairman clicked it in only taking minutes to do. He and we were astonished that the authorized dealership would drive a customer to a $400 part replace that was unnecessary, not installed the part recommended and even check if warranty coverage was applicable. Where was the customer service, transparency and loyalty to a valued customer. **** advised all friends and family to avoid this dealership.

• Review fromErika O

  Date: 11/01/2022

  1 star
  I've had multiple issues with the service department damaging my truck. They installed a mass air flow censor backwards when reassembling the vehicle a few months back and that caused the truck to break down on the highway and for the air intake filter to come off. Then this past weekend 10/29/22 we took my perfectly healthy truck in for an oil change and the very next day 10/30/22 the check engine light came on. Now they're charging me $159 to tell me what the the technician broke on my truck and that it's the mass air flow censor and the wiring to the sensor. The person I talked to on the phone told me the technician did unplug and inspect the mass air flow sensor during an inspection while doing this oil change. I never asked for an inspection of anything and no check engine light was on when we dropped the truck off for the oil change. They claim that they couldn't have damaged it but I know they can and have damaged my truck before in the past in similar ways. Address of the business in *****************************************************************************

• Review fromGerri G

  Date: 10/29/2022

  1 star
  **** was told at the beginning of my pick up that I have a medical condition that would limit my time at the dealership. I told him myself. He took offense to this and deliberately made me wait as my pain level rose from a 5-9. He walked to the ******** dealership, then sat in the contract office until he heard me inquire why it was taking so long... He walked out smug and said I'm waiting on you?! Everything was sent in advance to make the deal quick. I have no problem with financing as my credit score is very good. I've been in the business long enough to know how this works. He would not make eye contact and he refused to smile. When ask by my spouse why he could not even smile he stated he was not in the mood. I ask if we had offended him and he stated yes. My husband was so upset and requested we just leave at this point. I've already invested time in this deal and his attitude was on him not me I replied to my husband as he left to go outside. I explained my medical condition and that if he was offended by something I expressed before he started that I apologize but in waiting on him my pain level increased to a point I was in tears. I could barely read the contract due to the tears. I had to request a tissue to wipe my eyes to see what I was signing. Once we were done he wanted to speak to my husband to apologize... At this point we were really so upset it was useless. I've never left a dealership in tears. I've never been treated so badly. I've never had someone respond they don't know what ****'s problem is when I ask what was taking so long. He tried very hard to make this business transaction personal to affect me on purpose and then denied the fact he was aware. I love the brand, never had an issue with any of the brands under the umbrella. I've reached out to those who are at executive levels for the brand and not just the dealership. But when I read kind hearted in his bio I had to speak up.

• Review fromRenaldo B

  Date: 10/27/2022

  1 star
  I went to the dealership in August and ordered a vehicle. Upon receiving the vehicle it Initially seemed to have everything I ordered. I later noticed something was missing. I took the vehicle to the dealership and asked about the breach in the order contract, but was told the order didnt include the missing accessory. Upon doing some research, I realized I had indeed ordered the accessory as an inclusion to an offered upgrade for the 2022 model. Which is what ordering system was used to build my Jeep. Jeep decided to change their packages for the 2023 model, but again, I ordered my vehicle with the 2022 ordering system. The system had not been updated to include orders for the 2023 models. Therefore, my vehicle was built without the accessory at the factory because it is an additional upgrade for 2023 models. No one notified me of the change. Now Im being told its unfortunate that this happened. No solution has been made to fix the issue that will not cost me additional money. I have reached out multiple times in hopes to speak with the dealership manager, but have yet to receive a call. I would have liked to believe a dealership in a military town knew how to take care of ******** Veterans. This dealership has shown no intention to accept nor correct this issue that doesnt involve me being responsible.