Reviews

This profile includes reviews for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hendrick Automotive Group has 115 locations, listed below.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
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  Dale Earnhardt Jr. Chevrolet

  3127 W Tennessee St Tallahassee, FL 32304

  
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  Hendrick Collision at Mall of Georgia

  4641 Harrison Run Ct Buford, GA 30518

  
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  Rick Hendrick Chrysler Dodge Jeep Ram Duluth

  2473 Pleasant Hill Rd Duluth, GA 30096

  
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  Hendrick Chevrolet

  1620 Montgomery Hwy Hoover, AL 35216

  

Review Details

• Review fromKesha D

  Date: 10/22/2022

  1 star
  This place dont even deserve one star! Today 10/22/2022, we found a truck on THEIR website that was listed for $31,994, called to make sure it was there and that was the price, everything was good to go, was told the truck would be pulled around and the keys put up because we were on the way. Drove almost 2 hours there, to walk in and the lady we had been talking with is magically sick, get another salesman, and now the truck is in the process of being bought should have walked away then, as thats 2 strikes there. So he offers another truck that is 5 years older but around same mileage, I settle to check it out, price in internet add said $34,*** then when brought out the sale contract it was priced at $36,***, pointed that out and oh they agreed to honor the $34,*** price, go to check out the truck, it cant even be sold yet bc it has a recall that has to be fixed first, ok thats all good. After all said and done they want to finance $40,***!! After I declined, all of the sudden the truck we came for that was in process of finance is available great, right? Not another bull c*** run around.. the truck was on their website for $31,994 and I pulled up the ad to prove it is all of the sudden $36,***, after I show them the proof they changed it while I was sitting there!!!! This dealership is running some shady business!!! Needless to say we left with no truck and will take our business to somewhere else!! Look up reviews from other places and you will find out this has been going on for a long time!!!!

• Review fromLinda R

  Date: 10/22/2022

  1 star
  Merriam ****** has been nothing but aggravating to me. I bought my Highlander brand new from them,and the salesman told me that mt navigation would be updated for free as long as I owned the car. Well like most salesman they leave now they dont want to cover my upgrade to my navigation. I cant even get *************** to call me back have called her several times the first time I talked with her she said she would call me back the next day well no call after 3 days so I called her back left message to call me back no response. Since then have left several messages no response she was one that knew when we bought the car we was told that it was her that we went through the last time I got the updated navigation. So here we are no one returning my calls and no navigation update. Im not satisfied with how Im being treated.

• Review fromDemetrice W

  Date: 10/22/2022

  1 star
  The worst service Ive ever had in my life from the service department servicing my vehicle from lying about the issue causing me to come several times spending more money lying about a loaner car that turned out to be a rental at my expense to neglect to damage to the vehicle misleading me and avoiding me and that to say the Least

• Review fromJulion B

  Date: 10/21/2022

  1 star
  ***************************** ***** of ****** will not sell me a vehicle unless I pay an additional $5500 over the **** in dealer added options. The vehicle I was attempting to purchase is not even built yet, and won't be delivered until 2 months from the time of this review. I told them I wanted to purchase 3 of the 7 dealer added options, but that was not good enough for them. I explained that the car has not even been built yet, and that I could understand the logic if the car was on the showroom floor with these items pre-installed. The salesman disagreed and said these extras were already "allocated" to the vehicle and they could not be removed even though the vehicle hasn't been built yet. I was told that the new car manager, nor the General Manager would be willing to sell me the vehicle unless I pay the additional $5500 and that I should shop elsewhere if I did not want to pay the full asking price. This is a highly unethical selling practice and at my previous sales job, people were terminated for engaging in this exact behavior. I'm very disappointed with this dealership and they've completely lost my trust in the Hendrick Automotive brand name.

• Review fromChrissy H

  Date: 10/18/2022

  1 star
  we purchased a 2021 high country Tahoe 3 months ago, we needed them to look at the transmission and several recall issues. When I called to schedule the appointment i asked for a loaner car that we were promised if we ever needed to bring in the truck-the lady I spoke to said they don't give out loaner cars, then said they do after I explained that I was told they do, she then said oh it's based on a 1st come basis. My boyfriend gets to the appointment they didn't have a car for us sent him to hertz to get a loaner car, he was stranded there they had no cars and told him we had to pay for it, what kind of business is this. This is such horrible service now my boyfriend has wasted 1/2 day of work and we now have to R/S an appointment which we will NEVER bring our truck back to them, they promise great customer service, which is a freaking lie !!!!!

• Review fromJennifer J.

  Date: 10/18/2022

  1 star
  They sold me a vehicle that never passed emissions. My brakes was making noise 4 days after purchase. If if wasn't for the tag off letting me know that this vehicle has never passed emissions. I do have an attorney and working on this. Please make sure you check vehicle complete they are selling cars that are not fully been checked. The sales rep keeps ignoring us and now that I have an attorney dont know who I am. I was sold a lemon and even got into an accident due to the brakes I been calling since the 4th day I had the car. This is a horrible place to get a vehicle from God is good and I will be posting state certified document about this vehicle that was not able to leave lot at all.

• Review fromBilaal S

  Date: 10/15/2022

  1 star
  It's with a really heavy heart that I even write this review I have shopped with *****************************'s ****** for at least 13 years with three different vehicles and the service of the last two to three years has been lacklustered best. I have faithfully serviced my vehicles with them over the years regardless of price. Starting 2 years ago I had an issue where a text smashed the gasket that holds the oil into the bottom of my vehicle during an oil change and upon taking the vehicle back I was told that I had oil leaks and transmission leaks which had added to this issue, there are no leaks till this day. Two months ago I brought my vehicle to them for an oil change and after having the oil change I took the vehicle elsewhere because I had another problem, and the mechanic alerted me that I was down a quart of oil. At the same time I was revisiting them because I had a differential service that was supposedly performed a year earlier however when I brought the vehicle back the plug had not been tightened and I had lost quite a bit of differential oil when I pick my vehicle up I was assured that there were no problems and that it had been inspected. for peace of mind I had to take it to a mechanic just to make sure that everything was in order and upon doing so I was given both picture and video of the amount of damage going on inside my differential. To my surprise the magnet in the differential had so much buildup of metallic flakes that it could no longer be held and the remainder of the metallic flakes were at the bottom of my oil when the cover was removed. I alerted the dealership of the problem that was found and they did an inspection and turned around and inspected me to pay $2,000 for repair that they were extremely instrumental incausing I am really looking at this point to pursue legal options against them.

• Review fromMonica S

  Date: 10/14/2022

  5 stars
  ********************* killed it helping my dad get into his new car! ******* our salesman was amazing helping us out!

• Review fromKaitlin B

  Date: 10/13/2022

  1 star
  They were extremely rude to me, and I like other reviewers felt discriminated against for being a woman. They also ran my credit twice, once with my permission, once without. When I called back to inquire on this, *** was very rude to me. Every single person that we spoke to was extremely rude, and one woman even commented on how poor we were and how she didn't understand why we were inquiring on such an "expensive" vehicle.

• Review fromMoses M

  Date: 10/10/2022

  1 star
  They put a vehicle for sale in autotrader and when I called they should have told me they do not honor prices listed on autotrader. I drove a whole hour from Durham just to waste my time. he sales men are so arrogant the organization is not interested in selling cars it is just a money laundering front.