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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,701 total complaints in the last 3 years.
    • 2,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with bank of America, they did not provide me with original contract as requested.

      Business Response

      Date: 07/03/2025

      We
      researched and resolved this complaint.

      As you
      requested, we addressed this matter directly with the customer and responded by
      way of telephone or letter. If a letter has been sent, it should be received
      within the next five business days. To protect our customer's confidentiality,
      we are unable to provide you with the details. For further information, please
      contact the customer directly.

      As a
      Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.

      Cathy Ward 

      Customer Answer

      Date: 07/03/2025

       

      I am rejecting this response because:

      I still have not heard from this creditor.  

    • Initial Complaint

      Date:06/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-4-2024 date of transaction Bank of America Claim number 12FEB2025-116891 $16,333.05 amount taken from my account. Full explanation in uploaded support documents

      Business Response

      Date: 06/26/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
      Alex Perez

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 07/02/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ***** A ******

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: BK OF AMER Account #: 15**Balance:$4,465.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 07/03/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ******* *******

    • Initial Complaint

      Date:06/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior and have been struggling to reach a person. The prompts of the phone are not helpful, they just repeat the same information, asking for information, I give information and never get through, I never am able to speak to anyone and it is impossible to get things done. I do not have a vehicle and can not drive down to the bank, I do not have any family to help me. I feel this is discrimination.

      Business Response

      Date: 06/25/2025

      We researched
      and resolved this complaint.


      As you
      requested, we addressed this matter directly with the customer and responded by
      way of telephone or letter. If a letter has been sent, it should be received
      within the next five business days. To protect our customer's confidentiality,
      we are unable to provide you with the details. For further information, please
      contact the customer directly.


      As a
      Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.


      Alicia Neal

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported a counterfeit check with Bank of America.**************************** check #***** was altered to change the payee name and address, then processed at ********. *** states they cannot recover the funds from *** "as there are no funds available for indemnification". *** would not cash a $11,220.00 check for a non-account holder, so I requested the fraudulent payee information from ***. At that time, BOA suggested I make a police report, which I did, along with **** and ************************. I am currently waiting for a copy of Baltimore County Police Report #***********.We have check positive pay in effect, but now BOA is stating we needed "Payee Positive Pay" for this situation. I feel this is Bank of America's way of denying claims they should be honoring.

      Business Response

      Date: 06/18/2025

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry. As you requested, we addressed this matter directly on June 18, 2025,by letter to the customer. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
      **** *******

      Customer Answer

      Date: 06/27/2025

       
      I am rejecting this response because:

       

      From: ***** ****** <***********************************************************> 
      Sent: Wednesday, June 25, 2025 1:04 PM
      To: Enterprise Resolution <**********************************************************************>
      Cc: BBB General Info <*****************************************************************************>
      Subject: BBB COMPLAINT #********
       
      Hi ****,
      I just left you a voicemail to follow up on my email below.
      I still have not received the response that you stated on BBB went out June 18, 2025. Therefore, I missed the BBB five day window to express dissatisfaction as I trusted I would receive your response in a timely manner.
      I reported the fraud promptly, and **************************** was not negligent in any way, so we are still expecting to be reimbursed the funds.
      Additionally, I would like Bank of America to initiate another attempt to recover the funds from the *** account that was used.
      Please respond.
      Thank you,
      *****


      Business Response

      Date: 07/02/2025

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.

      **** *******

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Security breach.I applied for ***** with *** recently. Within 24 hours I started receiving calls/texts from other companies offering other loans and notifications about loans that I didnt apply for. I then tried to log in to my account and my password was changed. Then I discovered that the phone number associated with account changed. *** even sent me an email mentioning my auto loan with an account ending in 5071, but again, I applied for a HELOC and that is not the account associated with it. I attempted to request a code to update account online and none was ever sent. I want *** to investigate this issue as it may effect other clients, give an extension on my HELOC application as I am unable to provide any documents at the moment, and remove any loans or information that differs from my ORIGINAL HELOC application.

      Business Response

      Date: 06/30/2025

      We are in receipt
      of the complaint for the above referenced customer. As a Resolution Specialist
      in Regulatory Complaints, I welcome the opportunity to respond to the
      customer’s inquiry.

      As you requested,
      we addressed this matter directly by way of telephone or letter. If a letter
      has been sent, it should be received within the next five business days.
      However, in the interest of protecting our customer’s confidentiality, we are
      unable to provide you with the details. For further details, please contact the
      customer directly. Please let us know if we can assist further regarding this
      matter.
      I thank you for
      taking the time and effort to bring this issue to our attention.

      Yaneth Jalomo

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several attempts to receive a refund for a theft that occurred on my Bank of America ********** one at ********************** has provided me with documentation that I was the person that stole the money.I am attaching all my latest scanned documents that I sent Bank of America in reference to my case. My husband filed a police report when it was happening, I filed a police report because thats what Bank of America instructed me to do. I reported it immediately when it happened.I have provided names, dates and amounts that I reported that I did not authorize someone to withdraw this money, copies of receipts of where the transactions failed and the amount were provided.Any additional information or documentation that I may provide, please to not hesitate to contact **** have never received notice the Fraud case # ************ was completed. And I have received no documentation to back up their decision.Lastly, I am a retired teacher that cannot afford to a large sum of money to be taken from my pension account. Nor can I afford a lawyer at this time.

      Business Response

      Date: 07/07/2025

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
      As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      ***** ***
      Resolution Specialist

      Customer Answer

      Date: 07/08/2025

       
      I am rejecting this response because: I am attaching a document that clearly states that my transaction was declined.  I realize that I did make the mistake of allowing a scammer to convince me that I was in the process of catching the person impersonating me.  *********** account of 16 years had been hacked and a person was fraudulently using my identity.

      While I made a foolish mistake by allowing access to my computer when I realized that I was being scammed, I reported it to Bank of America and my husband filed a police report on October 3, 2024.  At that point, Bank of America failed to stop any further transactions from being processed.


    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested to have a balance transfer on 6/5/2025 and within the next hour, I decided not to go through with the balance since there was fee of $153. I called back and spoke with a representative who stated she will cancel the transfer and then send the request to another agent to do the actual cancelation. When I spoke to the next person, he stated he was going to call me back within "30 seconds", but never did. I then saw that the balance transfer was deposited into my bank account including the fee. I called *** to dispute this and they stated there was nothing they can do. I also asked for a supervisor to contact me and no one ever did!

      Business Response

      Date: 06/30/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      Monique Estrada

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 07/02/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      **** *****

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