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Business Profile

Bank

Bank of America
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,701 total complaints in the last 3 years.
    • 2,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America has been holding my funds hostage for over a month and their customer service is impossible to get ahold of. Ive tried to resolve this situation by being patient, however, I have nothing else to resort to. There is no branch near me and their phone support is nonexistent.All I want is to get my money out as soon as possible and yet I cannot because they refuse to ship my debit card. I even attempted to ship it again after waiting for over a month via the app but they completely disabled that option. Dont do business with Bank of America never again.

      Business Response

      Date: 08/11/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 08/11/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:07/12/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of selling a house and there is an issue with the title and the entire deal is in jeopardy because Bank of America is not responding in a timely manner. It's a simple task that they need to do but it's not getting done. The buyer has already paid extra for a rate lock extension and now it's expiring again and they may walk away from the deal.

      Business Response

      Date: 08/02/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 2, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

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