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Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,692 total complaints in the last 3 years.
    • 2,598 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 15th 2025 I filed a dispute involving a predatory loan and also paid to have this company blocked to prevent any further charges. I didn't have an option at that time to upload documents to prove my case. Bank of America credited two of the charges to my account while they did the investigation (it was a total of 8). I still was not giving the option to upload documents. On May 15th 2025, I received a letter telling me they resolved my claim, not in my favor and they will withdrawal the two credits on May 21st 2025. On May 20th I called costumer service and asked him how can a case be resolved if I was never asked to provide my documents showing my proof of the investigation. I tried the message center to email my documents. I could only receive messages I could not send messages. I was able to before this claim was filed. He said he escalated my claim to extend the days to prevent the reversal of the credit on the 21st. After about a week and no word, I checked the status of my claim. It said they credited my account for the two of the transactions. I called Bank of America again. I asked where the credit was that the document stated it had made. She proceeded to tell me that they credited eight charges when I filed the claim reversed them and after I submitted my documents they credited two of the eight. The document I submitted showed my loan was paid off in February 2025 after three payments. No one can tell me where the other four payments is. Four payments of ****** times four is a lot of money to shrug it off. I feel robbed by my own bank. Their excuses were invalid and made no solid reason for their mistakes.

      Business Response

      Date: 06/27/2025

      We researched and resolved this
      complaint.

      As you requested, we addressed
      this matter directly with the customer and responded by way of telephone or
      letter. If a letter has been sent, it should be received within the next five
      business days. To protect our customer's confidentiality, we are unable to
      provide you with the details. For further information, please contact the
      customer directly.

      As a Resolution Specialist in
      Regulatory Complaints, I want to thank you for the opportunity to respond to
      the customer's inquiry.

      Keith Gilmore

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Last Friday my debit-card was cancelled due to fraud charge. This is the same card I use for all recurring bills as it is linking to the checking account I were my pay is deposited. I was told I would receive my replacement card immediately. I did not even receive and email that it was being sent until the following week, and that it was being shipped via regular mail, rather than direct (i.e. if I was receiving it immediately it would be coming direct). I contacted the Bank of America about this, telling them it was essential that I have access to my account (have the debit card) by Thursday evening, as all the physical banks in my area no longer have personnel, just ATMs where digital phone card don't work (same with most businesses). This has led to missed charges, hardships, and having to put payments on a credit card I was trying not to use (affecting my credit). I am seeking $1000.00 in damages, and immediate access to my physical debit card. I have been with Bank of America since I was a kid, and this is not how you treat loyal customers. If I do not receive the payment and card, I will escalate this to a law suit.Thank you

      Business Response

      Date: 06/26/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter
      directly with the customer and responded by way of telephone or letter. If a
      letter has been sent, it should be received within the next five business days.
      To protect our customer's confidentiality, we are unable to provide you with
      the details. For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory
      Complaints, I want to thank you for the opportunity to respond to the
      customer's inquiry.

      Janelle Butler

      Customer Answer

      Date: 06/27/2025

       

      I am rejecting this response because:

      They have sent me a false and misleading message. I was fully aware that my card was cancelled, as I was the one to cancel it when I was notified of the charge. However, their automated system is not well designed, and there was no one to call at the time (tried, no one answered). As for the banking locations, these locations were not staffed for at least 72 hours during the time of the incident, and are rarely staffed. Further, my issue was that when my card was cancelled, I should have received it via direct mail ASAP (~3 days) not well over a week later, and the digital card did not work at many locations via my phone. All of this led to financial hardship, as well as social embarrassment when my payments via your digital card failed to work or were denied as I waited for a card that did not come on time. It even arrived late by your own delayed shipping that led to this initial complaint. This is not how a loyal customer should be treated, and I demand compensation for the hardships your unprofessional business practices caused. 


    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 1/21/2025 amount $184.42 I initiated my dispute with Bank of America but apparently *** did not contact Square for a copy of my receipt. *** said I needed to contact Square to get a copy of my receipt. Apparently *** was not aware that Square will not give a receipt to the customer. I contacted Square but Square told me *** must initiate the dispute with Square. I contacted *** on 3/8/2025 and they told me they reopened my dispute. *** denied my initial dispute. I reopened my dispute and *** denied my second dispute. *** never contacted Square to get a copy of the receipt as required by ********* this time my dispute is unresolved.

      Business Response

      Date: 06/05/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone and/or letter. Accordingly, see the uploaded resolution response dated June 4, 2025. Please let us know if we can assist further regarding this matter.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ******* ********

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America lately are putting in hold my check deposits for over 7-8 business days now supposedly with the reason of verifying the funds. But I dont know about it. I think theyre making profit from holding my check deposits for so long. The reason because I make the same deposits to my other business account from other Banks like Citizens and its available the following day after deposit. So thats why I feel like something isnt really right from Bank of America lately. Also first they sent a notification like I have to wait 5 business day and then the following day they sent me another notification telling me that now Ill have to wait over 7-8 business days.

      Business Response

      Date: 05/27/2025

      Good morning,

      We are unable to locate this individual in our systems and when we contacted the Division with the details of the complaint, they could not recognize the name either. 

      The complaint details mention Bank of America and both images show BofA as well so maybe the individual selected the incorrect bank by accident. 

      If there is any additional information that could be helpful please let us know.

      Thank you,

      David Cavanaugh

      VP, Fair Banking Manager

      Business Response

      Date: 06/26/2025

      We
      researched and resolved this complaint.

      As
      you requested, we addressed this matter directly with the customer and
      responded by way of telephone or letter. If a letter has been sent, it should
      be received within the next five business days. To protect our customer's
      confidentiality, we are unable to provide you with the details. For further
      information, please contact the customer directly.

      As
      a Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.

      Cristina
      De Bhat

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BANK OF AMERICA failed to manage autopay in Mobile App in a healthy practice. Causing two month payments not being paid in timely manner. What happen is that after maintenance, the app reset the autopay system and unlink all card with its payment method. Also saved Payment method was not enable to enroll autopay like it used to since new patch released. This wasn't noticeable till recent check up. Further more Mobile App UI is very confusing that most people doesn't recognized *** has an built in auto pay function just by browsing its menu.

      Business Response

      Date: 06/24/2025

      We
      researched and resolved this complaint.
      As
      you requested, we addressed this matter directly with the customer and
      responded by way of telephone or letter. If a letter has been sent, it should
      be received within the next five business days. To protect our customer's
      confidentiality, we are unable to provide you with the details. For further
      information, please contact the customer directly.
      As
      a Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.

      Rojuline
      Dixon

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a payroll check on 5/27 via mobile deposit. I received an immediate notification that $275 would be available the next day & the remaining balance on 5/29. The check was rejected during processing that evening because the check image was cropped (the bank of america app automatically captured the image). I called & was told to redeposit it, which I immediately did. I then received an email alerting me that the entire amount would be on hold until 6/3. When I contacted the bank this morning to remind them that was against **** guidelines, they ignored it. The check is drawn on a local ******** have had the account open for 6 years without ever having a deposited item returned. They refuse to release it, and I have spoken to 3 different people.

      Business Response

      Date: 06/03/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
      ******* ******

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle from enterprise ****** deposit was paid at beginning of contract. Upon completing rental contract ****** was refunded to my account. However *** never released the funds into my account. I contact bank with my concerns and filed a dispute. I also provided receipt from Enterprise showing that the ****** was refunded but bank still refuses to give me my money back. I was told when I filed the dispute funds would be available in my account after 2 weeks but they never were. The bank claims they need more information but what better proof than my receipt and payment history.

      Business Response

      Date: 07/08/2025

      We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customers inquiry.

      **** *****

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal and business debit cards was lost also my pin number was lost on a piece of paper bank of America replaced both cards and disputed transactions that happened when my card was lost but didn't dispute all transactions and days later said the transactions was authorized which they wasn't and now I'm out of all the money that was on my cards and I have things to pay and I have to buy things for my business but can't now because this happened and I ask that the 2 disputes on my business account and personal account be opened back up and my money to be put back In my account.

      Business Response

      Date: 06/27/2025

      We researched and
      resolved this complaint.

      As you requested, we
      addressed this matter directly with the customer and responded by way of
      telephone or letter. If a letter has been sent, it should be received within
      the next five business days. To protect our customer's confidentiality, we are
      unable to provide you with the details. For further information, please contact
      the customer directly.

      As a Resolution
      Specialist in Regulatory Complaints, I want to thank you for the opportunity to
      respond to the customer's inquiry.

      LaShawnda C. Gamble

      Customer Answer

      Date: 06/27/2025

       

      I am rejecting this response because: these transactions happened when my card and pin was lost and bank of America didn't put any money back on my account I have bills and kids and stuff to pay and I need my money back that was tooken off my card and this is bad that nothing was done about my money being used off my cards


    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America informed me that fraudulent transaction was made using my credit card. I informed them that I did not authorize the transaction. The later let the transaction post to my account a month later. After the initial transaction, i received notification that a recurring monthly payment was rejected/declined. I did not look further into this as my assumption was that my card was closed due to the fraudulent transaction. This charge actually posted to my account and resulted in me received a 30 day late payment notification on my credit report. I did not receive any bill by mail as the lady that I spoke to on 5/29 stated I should have. I've never had a 30 day late payment since having this card. I even paid my card on 5/27 when resubmitting my dispute and my account is now in credit. I believe the 30 day delinquency **** should be removed due to the ambiguity of this situation.

      Business Response

      Date: 06/27/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      Darresha Scott 

      Customer Answer

      Date: 06/27/2025

       
      I am rejecting this response because:

      I was called today and told that Id receive an email within the hour with an update. I did not receive anything. 

      Business Response

      Date: 07/03/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

       

      ********* Quintana 

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with BANK OF AMERICA, I do not have a contract with BANK OF AMERICA, they did not provide me with the original contract as i requested

      Business Response

      Date: 06/27/2025

       We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer’s inquiry.
      Candace Apling

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