Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  5140 Ocean Blvd Sarasota, FL 34242-1637

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  Bank of America

  201 Townsend St Lansing, MI 48933-1551

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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/22 at 11:15pm CST, my internet has been hacked. When I learned from the little blue house told me I had no wi-fi. My question is: How am I able to stay on the internet w/o a connection? My conclusion is: someone/s have taken over my computer and know everything I am looking up and researching. This company has a reputation for violating customer privacy based on a request from a friend; that is what has happened to me. I believe my situation is such. The *** have an active department that allows consumers a place to report irregularities such as this.

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry. 
  As you requested, we addressed this matter directly on August 12, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
  
  Please let us know if we can assist further regarding this matter. 
  
  *************************

• Initial Complaint

  Date:07/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Bank of America customer for decades. Due directly to **********************'s incompetence and lack of adequate fraud detection procedures designed to protect their checking account customers money on deposit, I became the victim of fraud on 3 occasions: 1) I was told by a BofA employee on a recorded call that money was stolen from my account due to BofA giving my acc# and routing# to another BofA customer when BofA sent them checks with MY information on it instead of theirs. This other person cashed 4 checks against my account balance and I was the one who caught this upon review of my statement; NOT BofA, 2) I then had money stolen from my account in the form of fraudulent electronic debits for thousands of dollars that I did not authorize, and 3) I was then forced, due directly to the mistakes made by and inaction of BofA's fraud ***** to adequately protect my money, to close my checking account in May of 2022 and re-open a new one. BofA's fraud ***** instructed me to do this at the *******, ** branch office and to bring the ***** unused checks I had from the old account to that branch for shredding AND TO BE REPLACED AT NO CHARGE TO ME BY BofA. I had multiple employees at the *******, ** BofA branch promise me that they would replace for free the ***** checks I left with them in good faith to be shredded. ***************************** was the BofA employee that I met with and his contact info is as follows: ******* Bank of America, *********************************************************************, ***************,*************(Cell), ************************ ***** is now refusing to respond to me either by email, text, or phone after not only fraudulently charging me $62.75 without my authorization on 6/2/22 for the first 80 checks BofA owes me, but he is also now refusing to tell me when the remainder of the ***** checks owed to me will be replaced. BofA has thus committed fraud against me, and I intend to be compensated by BofA for the unlawful actions committed against me.

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 12, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never consented or signed/needed a Authorized Agent/Representative on any portion of my life. Due to previous but within last 2 years of access to bank features (Phone banking, overdraft protection, multiple card (s) associated my info, consumer account w/no **** pay, rewards or secured credit cards, use of ******, etc.) established communication with someone who isn't me (notes on account, reverifying personal info, basic features not available to me, I suspect a fraudulent authorize representative form has been submitted on this account.

  Business Response

  Date: 08/15/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 8/15/22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a credit card dispute. want me to print a screen shot from my cell phone and walk it into a branch to have them upload it and then fax it to them. Told me they would re open the claim so i could upload the screenshot which i already have. WAited on hold for 30 mins and spent a total of 2 hours regarding this in the end to be told to go to a local branch. im not willing to do anything else but upload and or email the evidence they are requesting and only on the premise they are going to decide in my favor. I am supposed to have a dedicated phone line which I no longer have without any notice given. They cant explain that either. Tried to get the exact amount to pay off the credit card today and they could not provide. Told me it was confusing due to some transactions getting credited and others not and to just do the math myself manually.Very frustrating experience.

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
   
  As you requested, we addressed this matter directly on August 12, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
   
  I thank you for taking the time and effort to bring this issue to our attention.
   
  ***************************
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May my account was under investigation because some fraud activity happened I filed a police report took all the necessary causes. It is now July and they have not released my money and have failed to let me know when it will be released its been over two months and I havent received my check that I had worked hard for it is from my job ******************* the last deposit that had went in the left the account open for credit which means money is able to go in but im not allowed to take anything out. They have not reversed my check or let me know an exact date of when I will get it they just said its nothing they can do and that is unacceptable because its a $1,000 and something check that I worked for.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on November 30, 2022, by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 7/12/2022 ******** called me 12:27pm she was very unprofessional and spoke over me every chance she got. I asked her why my mortgage was increasing and she said my interest rate and i need to get my own insurance company. i told her i did have my own and my interest rate isnt increasing , she than said she can transfer me to the escrow **** because she doesn't know and cant do nothing about it . I ask for her manager and she refused , i asked several time for a manager name and she refused, she refuse her name, her id or rep number, she refuse her extension. very unbearing and difficult to talk to. it was a 20mins call of her talking over me and i had to ask was she trained to behave this way. I advised her of the cease and desist on file.i ask for her email she refuse, i ask for her number she refuse and gave me the main number for boa . she ended up disconnecting the call on me. i called back and spoke to bre who told me no notes from ******** or even my complaint call. ******** was suppose to give me a ref # for the complaint and didnt.

  Business Response

  Date: 07/26/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on July 26, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  **************************************

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Identiy was stolen from me in Dec 2021 and used by an unknown person to charge over $2000.00 in Crypto currency with an oversea vendor. Bank of America refuses to refund my money saying that the vendor has supplied them with information that it was me. Of course they would someone used my information and Bank account without my permission and it was not me. I have filed a police report and a complaint with the **** Additionally in April2022 another unauthorized transaction was conducted for a cash withdrawal from my B/A account at A ******* in ************** ******* for over ****** and I notified the bank that it wasn't me. They canceled my debit card and sent me a new one, (Which I never received, however there were three more cash withdrawals at the ********************************* bank using this new debit card which I never received. I again registered a complaint that it was not me . the bank initially credited my account but then reversed it and said that there was nothing they could do as it had to be me that did the transactions I have tied to get a supervisor to talk with me but I have not been successful. I need help as I think they may have an internal issue I am extremely frustrated. what can I do, appreciate any help or advise you can offer.

  Business Response

  Date: 08/11/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 11, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  Brianna McClain 

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America wouldnt refund me the overdraft fees in May when I expressed Covid and that regardless the overdraft fee was changed to $11, they said sorry, its $35 until the 24? I was like well your website just says May, it doesnt say a specific date, very deceptive, especially to a 12 year client. Then they charged me over $300 in overdraft fees when I told them I couldnt deposit money at the *** because I didnt want to expose others to Covid. They didnt care, they barely waived one. You have to beg them when youre doing the right thing. They dont care, they leave you out to dry. They spend 2 hours on the phone with you and then in the end you get nothing but bad news. Such a waste of time, so infuriating. I cant wait to move my entire family out of BOA. When I was attached to an affluent account, I got anything I wanted. Ever since I started my own debit card and detached, I feel like lesser than which is disgusting customer service and displays where their priorities are. Flop.

  Business Response

  Date: 07/25/2022

  
  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on July ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  

  ***********************

  
  

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They closed my account that i had for only two months and i didn't knw i had my payroll check direct deposit and they haven't released my funds to me i only owed them $2.50 thats all i got bills thats over due that I can't pay cause of this my check is for $690 this been going on for over three weeks now can someone please help me

  Business Response

  Date: 08/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 9, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.

  *********************

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim case number: 25APR2022-880613 I lodge a fraud claim with Bank of America on April 25,2022 regards 3 Zelle fraudulent transactions.In the amount of $50, $150, and $65. The money was transfer out from my checking account to two unknown email addresses. When I saw those transfers I contacted the bank right way. Cause I sure did not make those transfers nor I have any idea whose the recipient of those transactions. On May 6,2022 I received a bank letter stated the bank is not going to honor the claim.However, I disagree. I have been their customer almost a decade. In the result of my claim. I found disappointment and lack of honor, unprofessionalism.1. It was very difficult for me to get in touch with Bank of America ***************** You have to spend long hours to get to the right person.2. After I received the letter of my claim I contacted the ************ they provided for questions, the female representative took my call was rude and inpatient, I guess because I have an accent.Overall, my experience was poorly and I don't agree with their final decision. I think no one should be take advantage of, or being unprotected with their finance.

  Business Response

  Date: 07/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on July 29, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************