Reviews

This profile includes reviews for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bank of America has 2995 locations, listed below.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

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  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

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  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

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  Bank of America

  17540 Grand River Ave Detroit, MI 48227-1402

Review Details

• Review fromRebecca C

  Date: 05/19/2025

  1 star

  Rebecca C

  Date: 05/19/2025

  I have been a happy customer for over 30 yrs AND have ** savings/*** accounts with **********************. After going to your drive thru to get $60 in ********* told no.I will be moving My CMA, ** *** * ** other two accounts before the end of today. It is sad that you take away our ability to take cash less than $100.

  Bank of America

  Date: 05/20/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromJohn E

  Date: 05/18/2025

  1 star

  John E

  Date: 05/18/2025

  Worst customer service possible Trying to push all customer svc to their craptacular app ( that was hacked a few years ago and thousands and thousands of customers personal info was compromised ) - they run you through an annoying voice mail que and takes 5 minutes just to get to be put on hold for a ridiculous amount of time to actually talk to someone to fix a problem. I've been with them a while, should have switched a while ago, will be finding another financial institution to work with, wish I never started with *** A and will never think about doing anything with them again.

  Bank of America

  Date: 05/20/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromSharon C

  Date: 05/15/2025

  1 star

  Sharon C

  Date: 05/15/2025

  Bank of America has the worst kind of customer service. They dont really care with their customer. Customer agents and managers are not trained to think logically to fix issues quickly even the easy once they say they could fix it 2 business cycle (2months). My request is just so simple, I availed the transfer balance amounting to $15,600 and plan to repay it for 12months. Accidentally, i didnt know that there has been set auto pay of full balance, so the next bill was automatically paid. So I called immediately to refund the amount, and I was surprise with the answer that they could fix this in 2 months - this is the worst service to deliver in a bank industry that I have ever seen. A lot of companies now are trying to do the quickest turn around time to maintain customer but this company seems they dont want to maintain their clients. I will definitely close my account as they dont know how to value their customers.

  Bank of America

  Date: 05/16/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromthomas c

  Date: 05/15/2025

  1 star

  thomas c

  Date: 05/15/2025

  The bank charged me a monthly maintenance fee of $25.00 twice in 2 months. The 1st time in March they credited my account and said they would fix the bank's error that caused it(linking several accounts to keep my balance over $5000). I receivec the 2nd charge in May. I called them and they said they would fix it again, Confirmation# *******WT. My concern is of those customers, like the elderly, who may not notice these types of charges and may be charged unknowingly.

  Bank of America

  Date: 05/16/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromGary M

  Date: 05/15/2025

  2 stars

  Gary M

  Date: 05/15/2025

  I have had a bank of america account for over 20 years. I recently got a large cashiers check from ************. I ask the tell at bank of america is some fund would be available and she said some. When she processed it she told me the full amount was credited. When I woke up today the entire amount was reversed so none is credited. This is a valid check 100% and have already verified it and the funds with ************ myself this morning. Bank of america has zero solutions or valid explanations of why they lied to my face about any or all funds being available and also now I have to wait a week for them to verify something a can with a cell phone in five minutes. Much easier than the 30+ minute disappointed worth of a phone call I made to my own bank of america. I like how easy bank of america is to use and usually they make funds available or even a portion but I would never recommend cashing a check with them. Not only do they not know their own policies apparently but they will change their mind AFTER initiating the process and take zero accountability for it.

  Bank of America

  Date: 05/16/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromArielle L

  Date: 05/15/2025

  1 star

  Arielle L

  Date: 05/15/2025

  Wish I could offer zero stars. This bank took 495 dollars out from my savings account, on a duplicate charge from January 10. It is now May 14. There was no duplicate charge, as I went back to check records. This money is now gone- swept into the void- as I try to pack to move out of uni. I called yesterday to try to get the situation fixed to no avail- was told that the money would be in my account by midnight. Midnight rolls around- theres still no money. It is now 7 am and my money is still missing. GIVE ME MY MONEY BACK.

  Bank of America

  Date: 05/16/2025

  Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromChristine H

  Date: 05/12/2025

  1 star

  Christine H

  Date: 05/12/2025

  Bank of America... more like *************!If you are a republican, a woman business owner or a senior, they will employ every soft pedal ridiculous non-cooperative tactic they can possibly think to apply to keep you from your account. I'm making a whole file to send to the banking Commission., and since they Dbanked the First ***** maybe this administration will actually look into the policies and procedures of how Bank Of America D banks **************************** do they soft pedal you out the door? When you call in to just get account information, most of the time they'll just simply say you don't have an account when you're looking at your online banking account! you give them the number they say it doesn't apply ....how is that possible? I'm looking at it they say they don't "really know" why things are "glitchy".Do you want to do banking with a bank that doesn't understand how to look up or assist you with your accounts and constantly gets "glitchy"?I've been a customer ******************** since 1988 and I've run a number of businesses through those accounts, but I don't know when China took over Bank Of America .....but this is not your "parents" Bank Of America. This is bank of China ... no kidding. Get your money out !My plan is to draw down the account to "free checking" level, require monthly paper mailed statements and never put another ***** in the *************. Then I'm going review BOA (boChina) everyday and see how long they will take to D-bank me.

  Bank of America

  Date: 05/13/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromShirl K

  Date: 05/10/2025

  1 star

  Shirl K

  Date: 05/10/2025

  You guys are crooks youre not there for your people. Nobody should bank with you if they only knew what you guys do.

  Bank of America

  Date: 05/12/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromPatricia L

  Date: 05/10/2025

  1 star

  Patricia L

  Date: 05/10/2025

  I contacted *** on 1/16/25 and then again on 3/12/25 stating that I no longer use their card and I wanted to close it down and not pay for the fee to keep the card. The response was that they would reply in 2-5 business days. That never took place. I did not feel that should pay the fee to keep a card that I DO not use! I worked hard for an exceptional credit rating and due to their Horrible lack of response, my credit report shows delinquent payment because of them! I HAD to pay for something I DO NOT WANT to use! This has been a horrific experience and now my rating is affected that I have worked very hard to achieve!

  Bank of America

  Date: 05/12/2025

  Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

• Review fromClarence B

  Date: 05/08/2025

  1 star

  Clarence B

  Date: 05/08/2025

  Dear Bank of America **************** Team,I hope this message finds you well. I am writing to formally express my concern regarding the interest rate applied to the car loan I recently secured through your institution.After reviewing the terms of the car loan and comparing them with my current credit profile, I believe the interest rate I received may not accurately reflect my creditworthiness. According to my recent credit reports from the major credit bureaus, my score and credit history would typically qualify for a lower rate than the one applied.I respectfully request a detailed explanation of the criteria used to determine the interest rate on my loan. If there has been any error or oversight in the evaluation of my credit profile, I would appreciate the opportunity to have the rate reviewed and adjusted accordingly.Please let me know what documentation you may need from my side to support this inquiry. I look forward to your prompt response and to resolving this matter amicably.Thank you for your attention and assistance.Sincerely,******** *.

  Bank of America

  Date: 05/12/2025

  Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.