Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Truist Bank

  214 N Tryon St Charlotte, NC 28202-1078

  
• 

  Truist Bank

  1401 S Salisbury Blvd Salisbury, MD 21801-7126

• 

  Truist Bank

  1901 Harper Rd Beckley, WV 25801-2611

• 

  Truist Bank

  8074 Mechanicsville Tnpk Mechanicsville, VA 23111

• 

  Truist Bank

  4695 Highway 90 Marianna, FL 32446-3505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hound you for money and say you are further behind then you are they call my phone and my wife's phone 5 or more times a week and when we make a payment they always say it's not enough and demand more. They put a lean on our property for 400 dollars and won't remove it till they are paid in full

  Business Response

  Date: 05/01/2025

  We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a recent withdrawal made from my checking account by ********************** Auto Loan. A payment was taken without my authorization, and I did not provide consent for this transaction.This action is unacceptable. I did not authorize the withdrawal, and as such, I am requesting that the funds be returned to my account immediately. I am also requesting a full investigation into how and why this unauthorized transaction occurred.

  Business Response

  Date: 05/01/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about payment to their loan. Please see attached blank authorization form.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened two accounts on 4/26/25. One account is a personal checking, and the other a money market account. I deposited more than 29k into my personal checking account as my opening deposit, all funds have cleared and are available. However on Monday 4/28/25 Truist closed all my accounts and have yet to return my deposit. I have reached out multiple times and Truist has not returned my money to me.

  Business Response

  Date: 05/01/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing their accounts. Please see attached blank authorization form.

  Customer Answer

  Date: 05/01/2025

   
  I am rejecting this response because:
  I have not received my money. Accepting this response would essentially be closing the complaint, this matter has not been resolved. I am in need of my monies on today. I need to be able to go in branch today to receive my funds $29,438.58. These funds are needed to secure my rental. I cannot wait another day.

  Business Response

  Date: 05/01/2025

  Faith ************ in receipt of the rejection and will provide a response no later than 15 calendar days. Faith can be reached at *************************************

  Customer Answer

  Date: 05/01/2025

   
  I am rejecting this response because:
  
  
  
  
  
  
  I am rejecting this response because: 
  
  
  Again
  I have not received my money. Accepting this response would essentially be closing the complaint, this matter has not been resolved. 
  
  
  I will accept the response once I have received my monies $29,438.58 and this matter is resolved. 
  
  
  I am in need of my monies on today. I need to be able to go in branch today to receive my funds $29,438.58. These funds are needed to secure my rental. 
  
  
  I cannot wait another day.

  If not, then I must pursue legal counsel outside of this. 

  Business Response

  Date: 05/05/2025

  ***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. The client was previously responded to via an acknowledgement email that Faith can be reached at ************************************* in regards to their issue while their case is being reviewed and researched.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a loan through Sheffield aka Truist 3 months into payments and they change payment policy to no longer take payments with a **** card Would not have gone with them for loan if this was policy when signed .Feels like bait and switch

  Business Response

  Date: 05/01/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about payment to a loan. Please see attached blank authorization form.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a personal loan with Truist. My monthly payment is just under $600. Every month I make a payment but may not be able to pay the full amount sometimes. On 3 occasions Truist has automatically without my consent or knowledge removed money from my checking account for this loan. Which ultimately puts my account negative. The most recent was 4/28/2025 I made a payment of $500 the total due including past due was $950.50. I planned to make an additional payment when I was paid next. But Truist automatically took the full $950.50 without my knowledge or consent and put my checking account $714 negative. Truist has never called me or my husband to discuss the loan or past due amounts. When I called them they told me its in my contract that they can remove the money after 45 days or no payment. But each month I have made a payment so it has not fallen 45 days late. I want Truist to refund all the late charges they have incrued due to them pulling money with out consent.

  Business Response

  Date: 04/30/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about payment to a loan. Please see attached blank authorization form.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought windows and financed them through the above company. Before they sent a letter regarding the payments, they called and ran through the agreement. I specifically asked if recurring payments were allowed as its easy to forget things sometimes. I was told yes. They sent me my welcome packet and it states no recurring credit card payments. Only checking or savings accounts. I was also told that I can make one time payments and when I call back next time they will confirm my banking information. This means my information is stored and they have it on file. If my savings or checking account get hacked - I have little recourse. Thats why I wanted to use a credit card. I was NEVER told that I could ONLY use a checking or savings account. If I knew that I would NEVER have financed.

  Business Response

  Date: 04/30/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Truist/GS for inaccurately reporting a $7,128.00 charge-off account under number ****************. The account is being reported with irregularities concerning the date of delinquency and charge-off, and there is a complete lack of transparency about the accounts origin and documentation. This violates Truist/GSs responsibilities under 15 U.S. Code 1681s-2 and the credit reporting agencies' obligations under 1681e(b) to ensure only verified and accurate data is shared. I have submitted disputes to both Truist and the credit bureaus, and their responses have lacked the required supporting evidence. Under 15 U.S. Code 1681i, they are legally required to perform a reasonable reinvestigation and provide conclusive results. Instead, I have received nothing but generic confirmations with no proof. I have reason to believe that this inaccurate reporting is a direct result of a data breach involving my sensitive personal information. Truists failure to correct this inaccurate tradeline or adequately respond to my disputes has been completely insufficient, and I am demanding a reinvestigation and correction to bring this reporting into compliance with federal law.

  Business Response

  Date: 04/30/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about an account on their credit report. Please see attached blank authorization form.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a checking account with ********************** on September 30th 2024 using the promo code TRUIST400DC24. This promo promised to pay $400 if I had one direct deposit of $500 or more and made 15 debit card purchases within 90 days of opening my account. According to the terms and conditions, direct deposits are defined as, an electronic credit of your salary, Social Security, or other regular monthly income deposited into your new checking account by your employer or outside agency. I received a deposit from my employer of $522.24 on October 18th 2024. I also had 15 qualifying debit card purchases by November 22nd 2024. Truist is now denying my $400 bonus because they claim the type of direct deposit did not meet their terms and conditions. But it is very clearly stated in the terms and conditions that I only needed to receive a deposit of $500 from my employer. It did not specify that it had to be an ACH deposit.

  Business Response

  Date: 04/29/2025

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about  Account opening on their DDA. Please see attached blank authorization form.

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:
  
  

  Business Response

  Date: 04/29/2025

  ***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at ***************************************

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/08/2024 * I received LifeLock alert of new credit inquiry from Service Finance Company, LLC ******** I indicated to ******** that this credit inquiry was not initiated by me 10/14/2024 * ******** provided information to file dispute with *** * I called *** and logged a complaint, and sent a follow up email of my dispute * I placed a Credit Freeze and Fraud Alert with all three major credit bureaus 10/28/2024 * I received email from *** indicating they received my fraud complaint and were investigating 11/01/2024 * I received email from *** indicating they submitted my fraud complaint information to Truist **************** 11/14/2024 * I received LifeLock alerts that a new account with *** was opened on 10/22/2024 with last reported balance of $2,269 12/4/2024 * ***** police report #********* with *************** ********************* 3/21/2025 * Learned that Service Finance/Truist fraud was closed on 12/2/2024 because I did not respond to their request for additional information, which was being sent to contact information from the fraudulent credit application which did not reach me.* Initiated new fraud complaint with Service Finance 3/24/2025 * Began receiving collections notices and billing statements from Service Finance I have been trying to resolve this fraud complaint with assistance from ********, and Service Finance has been uncooperative in allowing me to discuss the issue with them with my LifeLock representative on the line.

  Business Response

  Date: 04/29/2025

  We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about a credit inquiry. Please see attached blank authorization form.

  Customer Answer

  Date: 04/30/2025

  I have attached the signed Third Party Authorization Form, and will expect to be contacted within the next 15 calendar days.
  
  

  Business Response

  Date: 04/30/2025

  ******** ******** is in receipt of the rejection and will provide a response no later than 15 calendar days. ******** can be reached at ********************************************

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My auto loan payment with Truist was due on April 11th, 2025, I was not able to make the payment until the 25th of April which I noticed that May's payment had been added to my April's balance. I contacted customer ********************** and requested the removal of ****** payment from the balance due, which it was successfully done, it appeared online as one payment for April to be drafted for $1148.11 on April the 25th, however on April 25th two payments were drafted when I only authorized one. When contacting customer **********************, I was advised to wait 2 business days, and the payment would be returned by check not electronically.

  Business Response

  Date: 04/29/2025

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about payment to their loan. Please see attached blank authorization form.