Business Profile

Bank

Truist Bank

Headquarters

Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,977 total complaints in the last 3 years.
1,203 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up in December/January and completed all necessary requirements for the sign up bonus and have yet to receive. I continue to get the run around and unanswered emails on when I will receive the bonus. I also have had to call several times to receive my debit card then was charged for the card when it had to be expedited and call several times to get this charge reimbursed. On my latest call with Truist I was told I would receive a $10 customer satisfaction credit which was never applied to my account
Business Response
Date: 04/29/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a promotion on their account. Please see attached blank authorization form.
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My bank account was compromised and Zelle was used to send money. I did not authorize these transactions and I do not know who these people are. I have only used ***** to pay my mother which can clearly be seen by my history that I do NOT use Zelle regularly or often. Zelle and Truist will not help. I thought Truist was FDIC insured and offered protection for fraud and clearly they do not. Three transactions are showing that I did not approve or send! 2/2/25- $1,100- Lautaniya ******* BBT285713108 1/31/25- $830- ******* ******* BBT285231738 1/30/25-$490- ****** ******* BBT284881490 My credit card was also compromised but *********** refunded me for the fraud. My banking institution that I have been with for years and keep all my funds wont even help me. If I can not get this refunded I will be closing all accounts and taking my funds elsewhere. Trying to get anyone on the phone is a nightmare. I received fraud paperwork and before I could even get them sent back in via email my claim was denied the next day. ***** says I am Within parameters for a full refund but it needs to be completed by Truist since the transaction was completed by them. I am a single mom who works hard for my money and my bank whos FDIC insured wont even help.
Business Response
Date: 04/28/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fraud on their account. Please see attached blank authorization form.
Customer Answer
Date: 04/28/2025

I am rejecting this response because: I have not received an outcome/resolution of my funds being reimbursed to me. I have only received notification this is being investigated.

Business Response
Date: 04/28/2025
***** Livingston is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at *******************************************
Customer Answer
Date: 05/01/2025

I am rejecting this response because:
I have not recieved reimbursement for transaction.
Customer Answer
Date: 05/27/2025

I am rejecting this response because:

I am writing to express my concern regarding the reimbursement of fraudulent transactions on my account. While I appreciate the credit for one unauthorized Zelle transfer, I am perplexed as to why the other two similar transactions were not reimbursed.
Given that Truist is an FDIC-insured institution, I was under the impression that my funds would be protected in cases of fraud. Additionally, I have consistently used ***** for personal transactions, primarily to pay my mother for her car, which should further validate the legitimacy of these claims. Why was only one of the fraudulent transactions credited and why the reimbursement was for the smallest amount. Additionally, this transaction was completed via *****, with no card or device present during the process. The letter states the card/device was present and included detail client information, thats not correct. It was conducted through Truists online banking platform, not the Zelle app. I have already spoken with ***** regarding this matter, and they confirmed that the transaction was carried out through the online banking portal. My account was compromised I changed passwords immediately at the direction of customer ********************** when I called to report fraudulent charges, a new card was even sent to. If it was not fraud then why did a new card get issued and why did you reimburse me for 1 transaction but not the others. Please advise on the next steps to address this matter. I would like to escalate this issue through the Better Business Bureau and am seriously considering closing my accounts if a satisfactory resolution is not reached.
Thank you for your prompt attention.
Business Response
Date: 05/27/2025
***** ********** is in receipt of the rejection and will provide a response no later than 15 calendar days. They previously responded via email. ***** can be reached at ********************************************
Customer Answer
Date: 05/27/2025

I am rejecting this response because: I want to be reimbursed for the fraudulent charges. To my account.
I am writing to express my concern regarding the reimbursement of fraudulent transactions on my account. While I appreciate the credit for one unauthorized Zelle transfer, I am perplexed as to why the other two similar transactions were not reimbursed.
Given that Truist is an FDIC-insured institution, I was under the impression that my funds would be protected in cases of fraud. Additionally, I have consistently used ***** for personal transactions, primarily to pay my mother for her car, which should further validate the legitimacy of these claims.
Why was only one of the fraudulent transactions credited and why the reimbursement was for the smallest amount.
Additionally, this transaction was completed via Zelle, with no card or device present during the process. The letter states the card/device was present and included detail client information, thats not correct. It was conducted through Truists online banking platform, not the Zelle app. I have already spoken with ***** regarding this matter, and they confirmed that the transaction was carried out through the online banking portal. My account was compromised I changed passwords immediately at the direction of customer ********************** when I called to report fraudulent charges, a new card was even sent to. If it was not fraud then why did a new card get issued and why did you reimburse me for 1 transaction but not the others.
Please advise on the next steps to address this matter. I would like to escalate this issue through the Better Business Bureau and am seriously considering closing my accounts and contacting the attorney general if a satisfactory resolution is not reached.
Thank you for your prompt attention.
Business Response
Date: 05/30/2025
***** ********** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at *******************************************
Initial Complaint
Date:04/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Truist bank mailed advertisement with the name "**********************************." to the address of my other property ********************************************. I do not know this person nor this person live at my property.
Business Response
Date: 04/29/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about mail received. Please see attached blank authorization form.
Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My name is Jakeela ******* a former member of Truist Bank. After depositing my tax refund check into my newly open account the check under went appropriate bank hold and review and was released after that time which I started to spend the funds but two days after remaining funds in account were frozen and I were told by Truist fraud department that my check was under review shortly there after I was told it was be 30 days for that review., Ive tried mutilple attempts since beginning of my investigation to provide as much supporting info I could to the fraud case analyst for my govenment issued tax refund check that was in question. The Truist case analyst didnt have one interaction with me personally, he/she refused to take any of my provided information in to consideration before making a decision and would only allow me to leave notation over the phone with Truist fraud department representatives. I reached out to corporate Truist as well NO HELP,NO MONEY, NO BANK and finally after filing complaints with the CFPB,BBB, and FDIC and I was sent another letter 4/18/25 dated by Truist 4/01/25 and was told my accounts would be closed and my funds were awaiting collection by ***. Well Ive been in contact with *** who states theyre yet to receive anything from Truist and that they didnt know exactly what the trust fraud department representative was informing me about my remaining funds in closed accounts. I just want to know where are my funds.
Business Response
Date: 04/29/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing their account. Please see attached blank authorization form.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with ********************** Account number: ************ Account balance: $9,917.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.
Business Response
Date: 04/28/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about identity theft. Please see attached blank authorization form.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint because Regional Acceptance is reporting my auto loan incorrectly and it's damaging my credit. My vehicle was repossessed in 2021, and the loan was charged off in August 2021. Even though the account was closed and charged off years ago, Regional Acceptance has been reporting late payments every month all the way through 2022, 2023, 2024, and even into 2025. This doesnt make any sense. Once a loan is charged off, no new late payments should be added every month because the debt isnt supposed to keep looking more delinquent over time. Its supposed to be marked as a charge-off and stay that way. Reporting it like this makes it look like Im still missing payments when in reality, the account has been closed for years. This is misleading, its hurting my credit score even more than it should, and its not fair. I tried to address this already but nothing has been corrected. Im asking Regional Acceptance to stop reporting late payments after August 2021, update the account properly, or remove it completely if they cant fix it, which is my right under the Fair Credit Reporting Act.
Business Response
Date: 04/28/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about credit reporting on a loan. Please see attached blank authorization form.
Customer Answer
Date: 04/28/2025

I am rejecting this response because:
I have not received any communication from Regional Acceptance since this complaint was submitted. Their response simply states that they will contact me within 15 calendar days, but that has not happened. No one has reached out to me by phone, email, or mail, and no documentation has been provided addressing the concerns I raised about the inaccurate and unlawful reporting practices on my credit file. At this point, I feel this response is a stalling tactic. I expect Regional Acceptance to address the actual issues raised in my complaint, not delay the process further. I am again requesting immediate action to: Remove the inaccurate late payment reporting after charge-off (which violates the Fair Credit Reporting Act [FCRA]); Correct any reporting that is negatively impacting my credit profile; Provide written confirmation of any corrections made. Failure to respond meaningfully or take corrective action will escalate this matter further. I am fully prepared to file complaints with the Consumer Financial ***************** (****), the ******************************, and seek legal advice if necessary. I expect prompt and proper handling of this matter.

Business Response
Date: 04/28/2025
***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. They previously responded via letter ***** can be reached at ****************************************************************************
Customer Answer
Date: 04/28/2025

I am rejecting this response because:
I have not received any communication from Regional Acceptance since this complaint was submitted.

Their response simply states that they will contact me within 15 calendar days, but that has not happened. No one has reached out to me by phone, email, or mail, and no documentation has been provided addressing the concerns I raised about the inaccurate and unlawful reporting practices on my credit file.

At this point, I feel this response is a stalling tactic. I expect Regional Acceptance to address the actual issues raised in my complaint, not delay the process further.

I am again requesting immediate action to:

Remove the inaccurate late payment reporting after charge-off (which violates the Fair Credit Reporting Act [FCRA])
Correct any reporting that is negatively impacting my credit profile
Provide written confirmation of any corrections made

Failure to respond meaningfully or take corrective action will escalate this matter further. I am fully prepared to file complaints with the Consumer Financial ***************** (****), the ******************************, and seek legal advice if necessary.

I expect prompt and proper handling of this matter.
Initial Complaint
Date:04/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid off my vehicle that I had through Regional Acceptance Corporation over 4 months ago, and have not been provided my title as they said in early January 2025 that it had been sent out, when I contact the business, all I keep getting is the run around, I just want my title.
Business Response
Date: 04/25/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about servicing their loan. Please see attached blank authorization form.
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited a tax refund check on April 21st. I requested to have the check deposited as cash. I explained to the teller that I needed access to the funds to move my family. Both the teller and the branch manager refused to him me. The check was deposited on the 21st and I was told it would not clear until the 30th. I called their customer care team to inquire about releasing my funds once I was advised the check had been cashed and Truist had received the funds and Truist still refused to release the funds to my account. 9 days for a check to be released to my account is unacceptable. Most banks would at least release a portion. Truist refused to help me at all.
Business Response
Date: 04/25/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a deposit on their account. Please see attached blank authorization form.
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. SRVFINCO ACCOUNT no.: ***** DATE OPEN: 09/01/2020 BALANCE: $0.00
Business Response
Date: 04/25/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about accounts on their credit report. Please see attached blank authorization form.
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about Dec. 29th 2024 I was unlawfully denied credit and/or access to my credit information by Truist Bank (South Sebring Location) by agent known as ******* ****, without proper notice, justification, or due process. This action constitutes a violation of my rights under the Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), and other applicable federal and state consumer protection laws.The institution failed to provide an adverse action notice explaining the reasons for denial, as required by law, and may have unlawfully accessed or suppressed information in my credit profile. Additionally, I was denied access to view or dispute credit data related to my personal file, impeding my ability to correct inaccurate or fraudulent entries.This conduct resulted in reputational damage, financial harm, and infringement on my right to participate in lawful commerce and exercise my economic freedom. I demand an immediate investigation, disclosure of all information used in the decision-making process, correction of any inaccurate data, and a written explanation for the denial.Failure to cure this violation may result in further legal action, including a formal complaint to the Consumer Financial ***************** (****) and civil litigation seeking damages under the **** and other applicable statutes.
Business Response
Date: 04/25/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about getting credit. Please see attached blank authorization form.

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