Reviews
This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 68 Customer Reviews
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Review fromJanice H
Date: 07/09/2024
1 starJanice H
Date: 07/09/2024
On 03/28/2023 I was called upon for a upgrade. do not ever believe that,. .you can get a package deal at no charge that the up grade . in Touch System and Installation Subtotal $2,044.00 Your ******************* ($1,746.00) Subtotal $298.00 Sales tax $20.11 Equipment Payment Received $318.11 balance Due at Install $0.00.Then on 03/28/2023 Job# Equipment Package Cost $599.00 Pro Series 2 MP Dome camera $499.00 an my Discount Total $800.00 Tax $20.12 An Still $318.12. So now still taking out of my account monthly an I can not see the cameras
CPI Security Systems
Date: 07/10/2024
Thank you for your feedback. It is very important to us. A member of our team will be reviewing your account and will reach out to you for further assistance.Review fromCrystal B
Date: 06/23/2024
1 starCrystal B
Date: 06/23/2024
They went up on our bill, which they told us in September 2023 they would not do. When I contacted them to cancel, since I was told we were not in a contract I could at any time, they told me it was going to be $2,534. We never agreed or signed anything saying we would be locked in! The sales pitch we fell for was NO CONTRACT! Do not use them!!CPI Security Systems
Date: 06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.Review fromRichard T
Date: 05/23/2024
1 starRichard T
Date: 05/23/2024
This year they started to charge for service call $64.19 I talked to them and ask how they can start charging for a service call, I also asked if was anywhere in the contract between you and me. They said no. I said you know we paid for all the equipment and then pay a monthly charge. ***** start charging and extra service without changing the contract. How can you do that they stated we sent a letter to everyone. Well, they know we are stuck with them, for we paid hundreds of dollars in equipment, this letter does not change anything in the contract. If they have new customers, I can see it but not old customers.CPI Security Systems
Date: 06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.CPI Security Systems
Date: 06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.Review fromHope R
Date: 04/29/2024
1 starHope R
Date: 04/29/2024
Horrible Company from the beginning till now.No accountability. We have been trying to set up payment with these people for our new security system and they still don't have the automated system correct we have been going through issues with CPI since December of 2023. The guy that sold us the system ****** lied to us and said that since we were still in a contract with ****** at the time of service that we could have our fee waved for a month before starting service and that was a lie. They have managed to give us some ****** But now we can't get the system to take our payment. And all they want to do is send us late notices when we want to pay our bill. This the worse company I e worked with God knows we don't want to be in a 4 year deal with these people. Please always read and know what you are signing. There **************** people don't know what they are doing and neither does the billing department. Will never recommend these people to noone.CPI Security Systems
Date: 05/02/2024
Thank you for your feedback. It is very important to us. We have been sending the payment to the bank. However, the bank is returning it to us. I do see that we have spoken with you since you have initated this feedback. Please let us know if we can further assist.Review fromMichelle S
Date: 04/18/2024
1 starMichelle S
Date: 04/18/2024
I am totally frustrated with CPI services. I have spoken with them on several occasions. While living in **************, we used CPI services for 31/2 years in 2 different homes. This past February, we decided to move back to ********. While I understand that we signed a contract, I feel that there should be some type of termination policy which includes a minimal cancellation fee. I didnt realize that if we moved out of their area of service that I would have to continue to pay for a service that I am not getting. Why would anyone want to pay for something that they arent getting . *** asked for contact information for the owner of the company and was refused since the call center told me that they dont know themselves how to reach him. I am willing to pay a minimal cancellation fee, however, not the entire contract as Im not getting their services .CPI Security Systems
Date: 04/19/2024
Thank you for taking time to provide feedback. It is very important to us. Our records indicate that in July 2022, a 39-month contract was executed. In the contract, it does state that if the contract is terminated for any reason, including moving, a termination fee is required. There is a past due balance on the account for $93.98, in addition to 18 months remaining. All of this would be due in order to satisfy the agreed terms unless the new homeowners took over the remaining time of the agreement. I apologize if this is not the resolution **************** was requesting. However, we have acted within the contractual agreement.Review fromWalter M
Date: 04/17/2024
1 starWalter M
Date: 04/17/2024
Do not use CPI!!! They lied to me. Their customer service is terrible. I was under contract with them when I sold my house. I knew there was an early termination fee which I was expecting to pay once I closed on my home. Before closing, CPI called me to authorize the new buyer to continue the service. I agreed. They told me as a result I would not owe the termination fee. I thought that was it. While I still owned the house, CPI allowed the eventual new owner to change my password without letting me know. I nearly had the police called on me for entering my own house! Then to make matters worse, apparently, after I was told I was exonerated from paying the termination fee, a month after I closed on the house, I get a bill from CPI for the termination fee of $1,500. I called them and they said it was a mistake and to not pay the bill. A month later I got another bill. I called again and was treated like a lowlife for not paying my bill. ******* I spoke with was disrespectful. I asked to speak with a manager and after ******* told me repeatedly that the manager would tell me the same thing, he transferred me to a manager. The manager listened to my summary of things and said I had a valid point as to why I did not think I owed the money. He wanted to look further into the matter and PROMISED me he would call me back within 24 hours. No call came. A month later another bill came, with interest accruing and I again called and again asked to speak with a manager. Same story. Today I get a call from a bill collector who said that CPI would take legal action against me to enforce the contract.How is that for great service? I will pay the bill. That was not the issue. I was lied to. I was told two different times I did not owe any money. I was promised twice by managers they would call me back. And today I am told they want to take legal action against me.CPI Security Systems
Date: 04/19/2024
Thank you for taking time to provide feedback. It is very important to us. I would love to look into this for ****************. However, I would need to have ******************** previous address to be able to locate the account. Once we receive this information, I would be able to look into this matter further.Review fromRaymond G
Date: 03/21/2024
1 starRaymond G
Date: 03/21/2024
I am totally put out with CPI and their lack of concern in taking care of a simple issue. I have had CPI for over 15 years without an issue. I had a service issue on 1-31. They sent out a tech to make repairs due to system failure not anything I did. There was a fee which I did not agree with but wrote the check anyway. I get a call the following month that my account was past due. I told them I wrote the ************ verified with the tech he got the check & deposited it in their system not for me to worry about it they would clear it up. Month later I get a call about my past due balance and service fee. I explain again what happened & she verified it again with the tech. She was to remove the service ******* gave her the authority to draft my payment as they claim to have never gotten my payment again. All cleared up All done. Now I receive a certified letter & past due notice again. Absurd!! I ask for someone from customer service to call & have not received any call. They just dont care!!CPI Security Systems
Date: 03/25/2024
Thank you for your feedback. It is very important to us. After reviewing the acccount, it looks as if the past due letter was sent prior to ** processing the payment submitted by ******************. We explained this to ****************** on March 20th when we spoke with him. We apologize for the inconvenience. ********************** account is now current.Review fromLandon J
Date: 02/26/2024
1 starLandon J
Date: 02/26/2024
I'm not surprised at all to see the abysmal ratings on this site. We've been dealing with CPI for months trying to cancel services they've been billing ** for for at least two years now and have not been functional for that entire duration. In fact, the hardware didn't even get installed in one of the locations they've been billing us for, they simply didn't even do the work and then quietly tacked on to our bill. It's been an absolute hassle trying to get the forms they require to cancel these nonexistent services, and now they've turned off all of our services--including the ones we actively use. Their customer service isn't non-existent, it's counterproductive, because when we engage with them they manage to further break what is broken and cause more problems without solving any.CPI Security Systems
Date: 02/28/2024
Than kyou for your feedback. It is very important to us. I apologize that you have not had a pleasant experience with us. Our records indicate that we received a signed cancellation letter as of February 12th. As a result, the account is being canelled. We hope that one day we are able to restore your faith in us.Review fromTheodore B
Date: 01/25/2024
1 starTheodore B
Date: 01/25/2024
I have been with (CPI) you guys for over a decade and the treatment I get is crappy. The last customer service rep that handled my technical support help was very unpleasant and selfish and not understanding. I have RING and BLINK service also and there customer service skills runs circles around you guys Service help. My CPI indoor camera has been out for months. What am I paying for. The other services has never failed me, I am a disabled veteran with limited abilities to move around in my house. My house is not secure at all with your service. I am about to replace the out of service camera with a "Indoor Ring camera" which is reasonable and it never needs servicing. I have been a loyal customer with you guys paying you every month for over 20 years. You never had to hound me for a past due payment. I shouldn't have to pay you guys to come out to just adjust my camera. I am a veteran on a low monthly income. It's not right how you guys treat loyal customers. I will not sign another contract with your service it has been a terrible terrible experience..CPI Security Systems
Date: 02/28/2024
Thank you for sharing the feedback received by ********************. It is very important to us. I do see that we last spoke to ******************** on January 2nd. He expressed he was having an issue with his indoor camera. We offered to help troubleshoot the device and ******************** declined that option. As a result, the representative attmepted to schedule service and advised of the trip fee associated with the technician visit. ******************** declined this offer as well. If ******************** is still experiencing issues, we would be glad to reach back out to ******************** to resolve.Review fromUpset P
Date: 01/23/2024
1 starUpset P
Date: 01/23/2024
Hello,We recently sold our home and we had CPI Security. Upon selling, we were told we would owe the payoff of the equipment. However, we are unable to keep said equipment. Today, we got a letter from a collection agency. I called and I was informed that we are being charged NOT for equipment, but for the remaining months that we are not there. They are charging us for something we get nothing for! AND GOT A NEW CUSTOMER (the people that bought our house). They are double dipping and not only that lying to customers about this information. The general public needs to be aware because I would have NEVER went with them to begin with.CPI Security Systems
Date: 01/29/2024
Good Afternoon! Thank you for your feedback. I tis very important to us. We would love the opportunity to look into this matter for you. However, we do need more information to be able to locate your account with us. We look forward to hearing back from you.
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