Reviews
This profile includes reviews for Autobell Car Wash, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 32 Customer Reviews
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Review fromNora M
Date: 05/08/2024
1 starNora M
Date: 05/08/2024
On May 1, approximately 10:30am in the morning I went through your car wash at ************************************************************************ The young man got in my car into the car wash. He had sprayed onto my hood some chemicals. My car was being pulled through the car wash. The first section of it was some blue shammy hanging straight down as he started to move onto my car and pulled the hood Angle that were one of them had caught onto my driver side windshield wiper with the weight of the remaining shammy on the wiper, and that one was pulling upward with the remaining wiper. Also went up towards the top after I pass the section, but this happened there was a gap between that and the next section of the brushes coming alongside of the car , I had that turned my wipers on to get to fall back down to the car where they belong in the original slot side had fallen down and the brushes had come up against and clean the car once I exit the car wash. They were too young man standing there talking and I stopped. They tried to wave me on, and I told him that just came through and it damaged my wipers. One of them looked at the wiper itself, He lift the wiper and pushed it back down and I told him it just broke my windshield wipers I need to talk or speak to a manager or the owner of the property. He proceeded to locate a person in charge and they asked me to pull up so I did the wash I just came through. Young lady had approached my vehicle asked what the problem was explained to her what happened if she reached for the wiper, she could tell it was loose so she went to get a young man to come over to look at it. He said this is never happened before I would have to fill out an incident report which I did. Told him because the machinery and equipment had done the damage. I just want my windshield wipers Repaired I pursued who the franchise owner is saying he gave me a number to call only happened to be customer service for **********************. They informed me they would Investigated itAutobell Car Wash, LLC
Date: 05/22/2024
Thank you for informing us about your recent experience at Autobell Car Wash. We reached out to our management team, and they advised that the store manager is working directly with you to resolve the issue.Autobell Car Wash, LLC
Date: 05/22/2024
Thank you for informing us about your recent experience at Autobell Car Wash. We reached out to our management team, and they advised that the store manager is working directly with you to resolve the issue.Review fromMark C
Date: 04/23/2024
1 starMark C
Date: 04/23/2024
Purchased 55th anniversary package. Had my F150 done first. After completion of wash and employee drying, my truck still had pollen on the window seals, across the back of my bed cover, pile of dirt on my back bumper and also pine needles on wiper blades. Upon returning truck first excuse was there were new employees working there (which means management does not train) I pointed out these areas to manager, they rewashed and wiped it down again. I ended up cleaning around the windows and wiper blades, since they missed it even after pointing out to them these areas that needed attention. Good job done on inside. Employees give the impression they do not care or have any concept of what ****************** is. May use ********************** again, but not the ********** ********, Battlefield location.Autobell Car Wash, LLC
Date: 04/29/2024
Thank you for your feedback. We sincerely apologize that your concerns were not adequately addressed during your visit. We take pride in delivering customer service and would like to invite you to get in touch with us directly if any more details need to be shared. You can contact us at ************. A representative would be happy to speak with you to be sure that we can address your concerns.Review fromMichale W
Date: 02/06/2024
1 starMichale W
Date: 02/06/2024
On 1/31/24 at the ********** ** (*********************) AutoBell location an Employee stole my sons cell phone from his grandparents car (passenger side door pocket) and per the manager the employee who is accused of taking it is seen at the passenger side door acting very suspicious and leaves the car to goes off camera. Manager tried to contact employee to discuss which the employee blocked his call. It is clear that AutoBell cares nothing about customers and their property. This was my sons 1st cell phone which he received on for his 13th Birthday which he received on 1/13/24. Yes a police report has been filed. My father in-law has been in contact with the manager **** who has not responded to his last text. I feel that it is AutoBells responsibility to ensure that customers and property are safe while they are on a AutoBell property and paying for a car wash service and not paying for a service of theft! MAKE IT RIGHT AUTOBELL!Autobell Car Wash, LLC
Date: 02/07/2024
We are fully aware of this incident at our ********************* location as weve seen your multiple reviews across our social media platforms as well as the several calls made to our home office and direct contact with our district manager. It is our understanding that the police have been contacted regarding this matter. We stand ready to help them with their investigation anyway we can.Review fromHenry O
Date: 01/18/2024
1 starHenry O
Date: 01/18/2024
I've used the local ******* for several years. In October 22 at a local *******, was offered a free carwash if I signed up for a monthly program. The attendant implied if didn't want the service, it would automatically cancel. I just discovered I've since been charged $47.18 a month since October. I have not used ******* since that initial visit. I went to the ******* store where this happened. The current store manager said if I called ******* corporate and explained the situation, they would cancel ** service and if they could verify I Had not used the service in the last 4 months, they would refund the charges to my credit card. I called and got a very rude agent, she informed me their policy is not to give refunds. She passed me to her supervisor who (more politely) confirmed they would not give a refund. So I've paid almost $200 and got nothing for it. Thanks *******! I'll not be going here again.Autobell Car Wash, LLC
Date: 01/22/2024
************. Thank you for contacting Autobell(R) Car Wash. We apologize that the promotion you enrolled in was not explained clearly. Since our records indicate that you did not complete your registration process, and the only wash used was from the day you initially purchased the plan, our operations team has processed a refund for 3 months. We apologize for any inconvenience this may have caused you. Sincerely,Autobell(R) *************Review fromLouise W
Date: 08/30/2023
1 starLouise W
Date: 08/30/2023
8/29/23 Paid to have Quest washed. Coming out drive thru wash, the mirrors was flipped forward. Getting out to reposition mirrors before getting back the highway, I noticed the hood, bumper and sides, the paint had be chipped. After manager looked at it, were told if I didnot go back thru the wash the claim wouldn't be honored and another vehicle need to enter the wash after me for to see if the same thing is done to that vehicle, which was a pickup. After seeing the other vehicle didnot have scratches, I am told the claim is denied. I told the manager, he knew from the beginning that he were going to deny it. You all tricked me. To go back throught the wash would do more chipping. I were fuming. You all have policies that benefit Auto Bell, not the customer. I came there because at another Auto Bell location, I was told they were closed because of issues with the wash equipment. On the way home yesterday, I stopped at Location ************************************************************************************. I also took pictures of the damage. I told the manager. this is not right. I will never go to another AUTO BELL. Called the day manager today, were told to bring tomorrow for him to look at it, yeah right, to waste my time to tell me "denied" again? My hood, bumber and sides of vehicle is all chipped up. This is a dirty trick. One more thing, you would think the manager would have called me today.Autobell Car Wash, LLC
Date: 09/05/2023
Thank you for allowing us the opportunity to respond. The customer had her vehicle washed on 8/29/2023. After exiting the car wash, she brought her concerns mentioned above to the attention of our manager. We then performed our investigation process. All equipment was inspected and found to be in standard working order. Vehicles washed before and after the customer's vehicle were inspected and no similar damages were found. We then sent her vehicle back through the car wash to see if any of the claimed damages would be recreated. No damages were recreated. Our Store Manager met with the customer on 8/31/23 to review and inspect for himself. Autobell stands behind the safety and quality of our equipment and processes and does not accept responsibility for this claim.Sincerely,*************************, District ManagerReview fromSusan O
Date: 08/30/2023
1 starSusan O
Date: 08/30/2023
If I could give a negative star I would!Would absolutely never go back or recommend. Tried to discuss what they would do paid my $32 Job was Bad! When I pointed out lots of areas not cleaned, was told they cant move your stuff???? !! It was my EZ pass laying in door. Put my mats on the seat, didnt clean interior doors AT ALL! I could go on and onAutobell Car Wash, LLC
Date: 09/05/2023
Thank you for taking the time to share your experience with us. We apologize that your experience did not meet your or our expectation of excellence. In order for us to best assist you, please provide the address of the location you visited so that we can have the manager personally address this matter. Thank you, Autobell *************Review fromHannah D
Date: 08/26/2023
1 starHannah D
Date: 08/26/2023
Absolutely awful job. Paid 38$ for the rainx package and barely got a carwash. They didnt wipe anything down on the inside. Barely vacuumed, didnt dry the car (its COVERED in water spots) didnt clean any of the windows didnt use fragrance essentially nothing that was advertised was done. A complete waste of time and money going there.Autobell Car Wash, LLC
Date: 08/29/2023
Thank you for taking the time to share your experience with us. We apologize that your experience did not meet your or our expectation of excellence. In order for us to best assist you, please provide the address of the location you visited so that we can have the manager personally address this. Thank you, Autobell *************Review fromDebbie P
Date: 08/23/2023
2 starsDebbie P
Date: 08/23/2023
I visited the Auto bell carwash in ******, ** very recently. I told them I wanted the works. ($60 + $15 tip). They told me that meant inside and our. There was no one else there, so I expected they would take their time and do it well. (I might add, HS boys who really dont care). When finished, the inside looked satisfactory. Howver, while driving home I noticed the windows were awful! Very streaked and smeared. When I got home I could see dirt that was still there. I spent the next 60+ minutes rewashing the outside and removing scratches & redoing windows (in and out). Lessoned learned! Keep your money ($75) and do it yourself!!!Autobell Car Wash, LLC
Date: 08/25/2023
I would like to take this time to apologize for the poor service you received during your most recent visit. Here at Autobell Car Wash LLC., we pride ourselves in being able to provide an exceptionally clean car in a timely manner and we unfortunately fell short of that during your most recent visit. I would like to offer the opportunity for us to be able to make that right with you. My name is *******************, and I am the Store Manager at the *************** location and would love to speak with you in reference to the poor service you received and hopefully, the opportunity for us to make this right. Please return to the location at your earliest convenience and ask to speak with a manager on duty. I look forward to speaking with you!Best Regards,*******************, Store ManagerReview fromEdith P
Date: 08/14/2023
4 starsEdith P
Date: 08/14/2023
I've had an unlimited membership for the last 2 years, Last year the price went up. The money was deducted from my account without notice. I called customer service & was sent an email "afterwards" stating the price went up. That was inappropriate!This month while checking my bank account I noticed it went up again without prior notice. I drive for a living & I like my car to be clean. Autobell does a great ******* always tip the workers! However I would appreciate knowing "ahead of time" if the price is going to change, "before" the money is automatically deducted from my account.This will be the last month I'll use Autobell!Autobell Car Wash, LLC
Date: 08/18/2023
Thank you for contacting Autobell Car Wash, LLC. As of Monday February 6, 2023, pricing for our Unlimited Plans have increased due to rising supply costs and to maintain our standard of excellence. Our ****************** indicate that Monthly rates can increase without notice, however we sent an email notification on January 6th, 2023, to the email address on file for your account. We also have signs posted regarding our price increase at each Autobell location, as of January 6th, 2023. There has not been another increase since February 6, 2023.Please let us know if you have any questions. Sincerely,Autobell *************Review fromJack W
Date: 08/04/2023
1 starJack W
Date: 08/04/2023
This place in ************** ** is a total worn out joke! Tore rear wiper arm completely off *****. Went back to see manager, after an 1 1/2 hr he saw on camera when damage occurred. He filled out a claim form and called someone. Response was they didnt have any thing or equipment that could break it??? Yea right!! Manager said that they would not pay anything toward fixing car!!! So 100$ worth of parts Im having to pay for? I have been a customer for many years and have spent many dollars there on Church st AUTOBELL. NO MORE!! And will make sure all friends dont either. I have many friends because of living here forever. Remember when it was ****** care wash long ago!! Bad choice AUTOBELL !!Autobell Car Wash, LLC
Date: 08/10/2023
Thank you for the opportunity to respond to our customer ****************. We have already been in further contact with ****************, and the incident has been resolved amicably.Thank you,*******************, District Manager Autobell Car Wash, LLC
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