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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 215 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Take 5 responded quickly and did their investigating and found they indeed had overcharged us.  The reimbursement has been submitted to the credit card that was used for their services.  We are pleased that they were prompt and professional.  No complaints.  Thank you BBB for helping us get this cleared up.  Greatly appreciated it.

      Thank you. 

      *******************


      vailable to take your phone call. We have been overcharged $330.07 and this needs to be resolved.

      Business Response

      Date: 02/22/2024

      Your Monthly Unlimited Membership has been disabled and your credit card will no longer be charged for renewal. A refund of $329.98 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement. 
       
      We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future.
       
      If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
       
      It is our pleasure to serve you,

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:

      Take 5 Carwash damaged my truck. They made me use Maaco. Maaco has my truck for 2 months. They still have my truck 2/23, because ******************** ************** have not issued PO for the sunroof that was broken. I was generous and did not get a *********** I am a Prisoner of Take 5 Carwash and Maaco. JUST FINISH THE ****

       

      Business Response

      Date: 02/16/2024

      Your son's claim is in process.  The repairs look to be done as of yesterday according to **************. 

      Business Response

      Date: 02/26/2024

      Hi, 

       

      ************** reached out to you yesterday for an update on the claim. 

       

      Best Regards, 

      Business Response

      Date: 02/27/2024

      Maaco does not need a PO from us.  They bill us directly.  Please provide the attached Flyer to the shop. 

       

      Customer Answer

      Date: 02/26/2024

       
      I am rejecting this response because: I went by Maaco today and they still do not have your PO.

      Is does not matter if you call me and you do nothing.  3 months you have had my truck.  I had to rent a vehicle because of you.

      Send Maaco the PO......


    • Initial Complaint

      Date:02/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got my pickup washed in December and expected to pay $26.00. When I got home, I saw that I'd been charged $40.99 for a monthly membership. Returned to the car wash two days later and was told that they couldn't help me. As advised by an employee, I tried to resolve the issue online to no avail. Their process is maddeningly complicated and puts the consumer through endless dead-end loops. Eventually, I went through my credit card company to get a refund for the difference. Now my current credit card statement shows another charge of $40.99 for a monthly membership. I did not authorize, nor did I want a membership. Once again, I have contacted my credit card company for satisfaction since the car wash company won't help. If need be, I'll close my credit account to prevent future unauthorized charges and may seek damages through small claims court.

      Business Response

      Date: 02/13/2024

      Hi *******,
      I apologize for the experience. I can take care of this today. I just need a little more information. 

      What is the address of the car wash you visited?

      What are the last 4 digits of the credit card?

      What is your phone number?  The number listed on this not a valid one.

      If you have disputed with the credit card company, I cannot refund that amount as they will bill us for it. 

      You did not contact ************* regarding this. We are available via web at www.take5.com

      Thank you


    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 19, 2023, I visited Take 5 Car Wash located at *****************************************. I was assisted by an attendant at the Car Wash location and was told that my payment method was declined TWICE. He then asked if I had an alternative payment method, so I gave him another Debit Card to pay for my wash. Later that day, upon checking my banking app, I noticed that I was charged $25.00 TWO SEPARATE TIMES, as well as being charged another $25.00 on my alternative payment method. I have reached out to both customer service online and also customer service management at the location of the car wash and they are both blaming one another and telling me that I must contact the other department regarding my refund for the $50.00. I have waited for MONTHS for my money to be credited back to my card and it has yet to be done. I need this issue resolved IMMEDIATELY.

      Business Response

      Date: 02/15/2024

      Refund being processed. 

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/23 CANCELLED ******/TAKE 5 CAR WASH STORE #***, PHONE ************. LOCATED AT ****************** ********* ** THAT WAS CHARGING MY MASTERCARD *****. 1/29 STARTED MILITARY DISCOUNT MEMBERSHIP ***** AND PAID AT THAT LOCAION. AT TAKE 5 PREVIOUS ****** AT **************************** ********* ** ************ STORE#***. MY CREDIT CARD WAS CHARGED ***** ON FEB 1 FOR ***** AND I HAVE MADE NUMEROUS CALLS AND TEXTS AND NO RESPONSE I WANT REFUNDED AND CANCELLED AS THIS NEW COMPANY IS NOT TRUSTWORTHY. THE STICKER NUMBER THE STORE *** PUT ON WINDSHIELD IS *********

      Business Response

      Date: 02/12/2024

      I see. They reactivated the same pass you already had.
       
      I don't show we have anything for $21.99 for military, but I can give you that pricing. However, I'm not sure this is the same wash plan that you had. It might be in your best interest to return to the car wash and have them look into this. They *** have an option I don't on my end.
       
      I think this has to do with the billing site, which is 681. You went to site 680 to have it reactivated. That *** be why it billed at $24.99 again.
       
      I have processed a refund of $24.99 back to your credit card. Please allow 3-5 business days to see that on your account. Please see the receipt below.

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: I was charged 2 times in November 2023 and twice in December 2023 totalling $49.98. $174.93 is the correct total debited from my account. I would like an additional $49.98 refunded to my debit card.  Additionally, can you please confirm that my membership is cancelled. Thank you for resolving this matter quickly.

      Business Response

      Date: 02/12/2024

      Hi ********, 


      A refund of $124.95 has been issued. Allow 3-5 days for your refund to post. 

       

       

      Business Response

      Date: 02/15/2024

      I have authorized an additional $49.98 in refund via check.  That is being processed now. 

      Customer Answer

      Date: 02/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is regarding not being able to contact anyone, call anyone, or anyone at the physical site being able to help me on my issue. I was trying to connect the app that I have to the barcode on my car (which is not available anymore) but was unable to do so. I am now being charged for 2 separate accounts for the same car per month. I want one of the accounts closed and I would like a refund for the charge from yesterday 2/7/24. There is no one in customer service or at the car wash that knows how to help me with my problem.

      Business Response

      Date: 02/08/2024

      Hi Kody,

       
      I have processed a refund of $33.99 back to your credit card. Please allow 3-5 business days to see that on your account. Please see the receipt below. The mobile app has been cancelled, you can continue using your membership purchased at the location. 
       

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 30 2023 I bought a $20 monthly membership at Take 5 car wash. I couldnt afford the membership after that month so I asked them to cancel my membership. In which they said they would they being take 5 car wash. Oct 6 2023 take 5 carwash charged my card $***** in which I called their main office to ask them why they did this. They said it was a new month. In which I replied I just bought this membership the 30th of September also informing them that I canceled my membership with thier company also telling them that the membership was for $20. They told me they were sorry and were going to refund me what they charged my card for. Then to my surprise they charged my card again $36.46 the same day. 2 payments in the same day I called again and asked them to explain themselves and refund me $72.92 because in stead of refunding me they charged me again. I never received my refund. Then Oct 28 2023 they charged my card again $***** after waiting for my REFUNDS for **** buisness days as I was promised. So I called them again and asked them with a harder tone this time give me my money back all of it!!). They only refunded me ***** which they STOLE from me that day. Ever since then its now February *********************************** for the membership from September $*****. Ive tried calling *** tried emailing them I went to thier website to cancel membership in which when your done doing the cancellation form it informs you that they will call me soon!?! I did the txt message thing they want you to do no help. CarWash *** Express whom owns Take 5 Car Wash in ***************** ******* I also went to the establishment Take 5 Car Wash in ***************** to voice my complaint to no avail. This is to much and it needs to stop! They changed my account 8x in 5 months with only 1 refund. Ive washed my car once since this whole debacle and I paid for that $16 November 4 2023 so. They owe me $255.29 crazy!

      Business Response

      Date: 02/08/2024

      Your Monthly Unlimited Membership 30646+840985 has been disabled and your credit card will no longer be charged for renewal. A refund of $109.38 has been processed to your credit card. Please allow 5/10 business days to see the refund on your statement.
       

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:

      Wash attendant aggressively directed vehicles into the wash, negating any alleged opportunity to remove antennas before entering. Purported sign not readily visible entering wash while being forcefully directed by wash attendant. After wash and damage, employee completed damage report and stated that the company would reimburse for damages.

      Business Response

      Date: 02/07/2024

      Disclaimer is posted at ************. Customers have the opportunity to remove the antenna before entering the wash.  

      Business Response

      Date: 02/09/2024

      Employee does not have the authority to accept or deny claims.  We proceed according to the posted signage which states what we don't cover, including antennas. This claim remains denied. 

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was damaged in ************* in ************* ** along with several more my windshield is busted and lots of Body Damage. The car was had a object strike my car and several others idk what the manager from ** is doing but my car needs fixed now I am driving with a spidered windshield and my insurance told me to get ahold of you and I have attempted with no answer . All the Body damage has to be repaired at your expense 2023 Kia ********* damaged hood roof doors front grill totally destroyed it's got ***** miles make my car back to new no bondo. My insurance is ***** the young manager has my info and there is plenty of others cars damaged

      Business Response

      Date: 02/06/2024

      This incident happened on 2/4/24 and reports were made for all vehicles. There is a procedure each location has to follow. For updates on process customers can call ************.

    Take 5 Car Wash is NOT a BBB Accredited Business.

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