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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6th, 2023 I went through the Take 5 Car Wash in *******, ** at ******************************* The incident that happened was that both of my side mirrors were broken and removed from the car wash. The manager at this location told me he would be submitting a claim for insurance to fix the damage parts on my vehicle. He told me once he submitted the claim to the insurance department they would reach out to me and all other communication was not involving him. I have not heard back yet. On December 12th, 2023 I sent an email to their customer care line and, have not heard back. Upon calling there is not a line that will take you to a person that can direct towards anything. It is only a recorded line. I have no way to contact them and have no way to hear back.

      Business Response

      Date: 02/14/2024

      This claim was handled and the vehicle repaired via our claims processing company **************.  This claim is complete. 

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started paying $19.99 a month for take 5 car wash. A couple months later I emailed to cancelled because I didnt use. Have not gotten a reply nor have they stopped charging me monthly.

      Business Response

      Date: 02/06/2024

      Hi *********, 

       

      We need more information to locate your account. An email was sent on January 30th and a voicemail on February 2nd. If you could please respond back to the email with the information needed to locate your account. 

       

       

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my subscription 2months ago, and on December 27/2022 I got charged ***** on my credit card, and I contacted them in person again,and they said my account had been cancelled prior to the billing, And I was charged ***** again on 1/27/2024 , so I went back to the car wash today,1/28/2024, and they said yes my account had been cancelled, but they still keep charging me, I believe that someone should do some investigating, There's no telling how many other people they are doing this to.Sincerely ***************************

      Business Response

      Date: 02/01/2024

      Hi ******, 

       

      A refund of $179.91 has been issued, please allow 4-6 weeks for the check to arrive. 

       

      Best,

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had the monthly subscription for both cars. We cancelled because every time I went through the car wash our cars were still dirty even after going back through . Half of the car wash didnt even work. We cancelled our membership. I went back on 1/27/24 to see if anything had changed. I paid $26 for the wash went through and the same things that didnt work 2 months ago still didnt work. The brushes on right side still dont work and the ones that did most of the brush was missing! The chamois wheels at the end of the wash hav not worked in months! I got home and the whole back of my car was still dirty! I contact the corporate headquarters and they were so surprised and said they would take care of it and nothing has changed! I will not go back again!!

      Business Response

      Date: 02/01/2024

      Hi *******,

       

      The location in ******** has a plan to replace the entire equipment package. We expect this to be completed in the next few months. 
       
       
      Best Regards,

      Customer Answer

      Date: 02/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay $20 a month but take 5 hasn't opened their car wash since December. Their car washes in ****** ***** have been closed since December. I need to be refunded my monthly membership fee until take 5 honors their membership agreement and actually provides the service they advertised.

      Business Response

      Date: 01/30/2024

      Hi ************* 


      A refund for $19.99 has been issued, allow 2-5 days to see this on your account. 

       

      Best Regards 

       

       

      Customer Answer

      Date: 01/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to bill my account and I no longer have the original credit card used 7 months ago. I have been trying to get a hold of a person for months!!! I have no way to get these charges stopped. As far as I'm concerned these are fraudulent charges since Julu 2023. They continue charging as of this date and I have not been there!!

      Business Response

      Date: 02/01/2024

      Hi ******, 


      A refund of $119.94 has been issued to your card. Allow 3-5 days for your refund to post. 

       

      Best, 

       

      Customer Answer

      Date: 02/05/2024

       
      I am rejecting this response because:

      I no longer have access to my card. I had to close it because they would not stop billing me!!

      Business Response

      Date: 02/05/2024

      The refund was issued successfully. Please allow the 3-5 days for the refund to post.

       

       

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, in December of 2023, I was charged twice for a membership. While the resolution of this was pending, I attempted to visit a location and was told somehow I had no membership. I then contacted the company to cancel entirely as this is not the first time I've had problems. My membership was cancelled before the end of the month term. I was refunded for one of the two $21.99 charges, but not the other. I was told by customer service on Jan. 16 that since I had signed up for a membership, I could not be refunded. When I explained again that my membership did not ever work and that it was also cancelled entirely before the end of the month anyway, I did not receive a response. On this date I also sent a message indicating without a response I would be filing a complaint here. I still have not received a response and therefore am requesting a refund for the membership that never worked and was prematurely cancelled regardless.

      Business Response

      Date: 02/01/2024

      Hi Tori, 

       

      A check for $21.99 has been issued via check. 

       

      Best Regards, 

    • Initial Complaint

      Date:01/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car wash pass, that was supposed to charge my card once a month. I have discovered for 5 months my card was charged twice a month ( a total of 5 times). Both stores in my city closed (without notice) and I am unable to speak with a customer service, only a recording or email, regarding my refund.

      Business Response

      Date: 01/30/2024

      Hi Cynars


      Your check has been submitted for $239.94 to our *************************** for processing.

      Hope you enjoy the rest of your day!

      Best,


    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my car was damaged in the car wash at take 5 on 9/25/2022. i filed an incident report. ********************* the DM told me she would have a company pay up to thousand dollars if I could find an estimate for my damage that much. I've been had a baby and sent to estimate but the damage exceeded $1200. I kept messaging her trying to figure something out and did not hear back. I reached out again recently, and was told that ************** would handle my issue. I called ************** and they have not received a claim. I also was told by a *********************** the site manager that my incident report was lost. I am driving a car that is unsafe (and with a toddler) it is incurring more damage every time I drive it. I have reached out to people from different branches of the company for over a year. I'm trying to get this resolved and keep getting the runaround. I have lots of them on social media and reached out to the *** as well as filing a bbb report previously. i have more info if needed

      Business Response

      Date: 01/25/2024

      This damage complaint was received on 9/25/2022. We made several attempts to get in contact with the complainant to get photos of the alleged damage with no success. After a year, we denied and closed the claim due to insufficient documentation. Closing damage claims in a timely matter is not just a requirement for service providers, but also a requirement for consumers. Waiting 16 months to make contact and file a complaint with the BBB is unacceptable, considering the lack of communication was on the customers side. 

      Customer Answer

      Date: 01/26/2024

       
      I am rejecting this response because:
      here is just ONE of the tens of photos of emails. i have been trying to reach ***** for over a year. i had emergency c section a month later. i in fact DID contact you and DID send photos. i can attach them again. i sent photos and filled out an incident report. i was then told by ***** that i needed to find an estimate for $1000 or less or that she would pay up to $1000. i sent her not one, but TWO estimates. and i waited. and at this time i was also on bed rest after a major c section with a newborn. i also called corporate and the site many times. i also sent in my boyfriend since i couldn't drive, and the employees told me they couldn't help me because there wasn't a manager and that it was too bad. i have more photos but it won't let me attach them (they're in your inbox if you want to check) . i'm extremely disappointed 

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact the District manager *********************************** since 08/2023 to get compensation for damages that occurred on 7/26/2023 at the Take 5 located in ******* *********. I was told my The store manager that it would be fixed soon and still nothing. My bumper was ripped off my 2013 ****** Avalon and cracked the bottom of my bumper in the front. I was told to get to estimate and i did asap. The site Manager told me once he submitted it its out of his hands and i needed to Contact ********************* and he refuses to answer any of my 7 Emails

      Business Response

      Date: 01/23/2024

      Hi Letoyia,

      We apologize for the delay.  We have a new system for handling a damage claim.  We were waiting for the site to supply the incident report.  You attached it to this complaint so thank you!

      We will input that today to our 3rd party claims adjusters, **************. You should get a text this morning outlining the contact information for them. They will investigate the claim and let you know the outcome. 

       

      Customer Answer

      Date: 01/23/2024

       
      I am rejecting this response because:The amount to be pain in the original accident report isnt correct i filed in justice of peace which was ignored by ****************** and *********************************** the amount to be paid is on the judgement. I have not recorded this with any parish court yet. In hopes you will pay the amount provided on the document.Since you did not reply a judgment was set in That amount of ******* I tried to attach file but was not able due to being too large

      Business Response

      Date: 01/25/2024

      Letoyia,

      ************** has received the judgement letter. ******* assigned to pay your claim is *******************************, ************. Your ************** claim number is 1364832 for reference purposes. They will be paying your claim. 

      Customer Answer

      Date: 01/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Take 5 Car Wash is NOT a BBB Accredited Business.

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