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Business Profile

Carpet and Rug Cleaning Equipment and Supplies

TTI Floor Care North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaning Equipment and Supplies.

Complaints

This profile includes complaints for TTI Floor Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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TTI Floor Care North America has 21 locations, listed below.

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    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product on Dirt Devils website that runs through Royal Appliance MFG it was a vacuum cleaner on 11/3/23. The package never arrived as scheduled on 11/8/23 by ****** I reported that to the company via email and I called the customer service number on the 9th of November. I have had problems with receiving my orders that are being delivered by ***** so I respectfully requested a refund. The information I got was it takes 4 to 6 weeks for the refund to be processed and that is when the merchant feels like releasing the funds back to my bank card and that is unacceptable. I have been receiving the runaround from this and being lied too, and I dont like it. The company took my money on 11/3/23 so they can process the refund. I went out myself and spent my money at another company to get a vacuum cleaner which was big dirt devil. So Dirt Devil can refund me my money immediately

      Business Response

      Date: 12/07/2023

      An email has been sent to the customer letting him know a refund was issued on 12/04/2023 and he should receive within **** business days.  He will need to check with his bank to confirm when the funds will be credited back to his original form of payment.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on line and immediately realized I forgot part of the Model#. I tried calling the company and they didnt answer their phones, I initiated chat after chat that went unanswered. The website says just to call, but they dont answer their phones. Finally @ 12 hours later I got someone on the chat that said item had shipped, I said no it hasn't because I know people in shipping, then she said, well, I can't cancel it, just refuse the shipment. Package was dropped off with no option of refusing. Fed Ex said they need a label and I cannot refuse, If I refuse, they will *************** back to me again because the company didn't put the correct label on the package to accomodate a 'refusal'. I cancelled this order in plenty of time, they should provide ME a return label because they said I could refuse shipment, yet their label did not allow refusal. I WOULD LIKE THEM TO PAY FOR RETURN SHIPPING SINCE I SHOULD HAVE BEEN ABLE TO CANCEL THE ****** UNDER YOUR QUESTION DESIRED SETTLEMENT, THERE IS NO PLACE TO PUT I NEED A RETURN LABEL. I should not have been made to pay for return shipping, I should have been able to cancel, since they could not cancel, they should pay for return shipping.

      Business Response

      Date: 12/05/2023

      Emailed customer and attached a printable pre-paid ***** label to the email for the return of order 567175. 

      Customer Answer

      Date: 12/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a hoover vacuum 1 year ago at *****************, The hose and plate on the bottom come off, they have replaced the vacuum 3 times, i am on my 4th vacuum from TTl floor care. the vacuum instructions say not to return to kohls. i have asked for a refund before, they will not refund because it was a 3rd party purchase. I have asked for it again on this 4th vacuum. the hose keeps coming out again. I will be vacuuming and look down and it is not even in the vacuum. wasting precious energy of mine. everytime they replace it i have tto do without a vacuum until the new one arrives. the original rcpt. is in their records with all the claims i filed . I lwtc at kohlsexecutive office. too since the BBB said i need to call them. But it clearly says not to return vacuum to kohls, and original purchase has been about a year now. This 4th vacuum has been 1 month. consumers need to know about faulty product.

      Business Response

      Date: 12/06/2023

      Contacted the customer via email and she has agreed to let us send her an upgraded model as a replacement since we cannot refund her money and since she has had multiple issues with the previous model. An upgraded replacement has been sent to the customer. She has been informed to allow **** business days for delivery and once she receives her replacement she will send in the cut cord/label pictures from her old unit.

      Customer Answer

      Date: 12/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought pet smartwash shampooer Feb 2023. In Nov 2023 as I was cleaning the machine a spring popped out of the top plastic piece covering brushes. It was not man handled or dropped. It was to pull and release and simply flew out when lever pulled. I bought an extended warranty as well. Customer service puts me on hold for eternity and chat claims that the piece is no longer made. I asked to get a replacement comparable or let me pay the difference as I need a ahampooer and to date nothing heard. The Extr warranty also doesnt cover since the manufacturer should.

      Business Response

      Date: 12/07/2023

      A replacement nozzle was sent to the customer on 12/05/23 and this has resolved the customer's issue.

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Hoover vacuum on July 14 2023. Last week It stopped working. I called for warranty services and was told the warranty was void because I ourchased it on Amazon Amazon told me to contact Hoover Hoover told me to contact Amazon Neither party is standing up to the warranty promise It is not fair for a company like Hoover to make a claim like this. The whole world is buying things on Amazon. It is very unfair

      Business Response

      Date: 11/22/2023

      An email was sent to the customer apologizing for any inconvenience this has caused him but since he placed an order on Amazon thru an unauthorized seller there isn't anything we can do. Items sold by unauthorized companies/individuals do not come with any warranty. Warranties are not transferred and only apply to the original purchaser.  He was referred back to the Seller to get his issue resolved.

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this carpet cleaner directly from Hoover in 2019. It has not been used very much as you can see from the pictures. The issue is the bolts are rusted. I tried to turn it on and it has the highest screeching noise you can imagine due to the brushes not turning. I did call Hoover 3 times they said they were sending an email each time which I never received, they also say it takes up to 24 hours each time they submit it. They have never had issues sending sales ads etc. I really just want this taken care of. Since it does not help me to call them each week you were my next step. Also, the bolts rusting is not just on my unit. You can ****** the issue online and even ******* where people try and repair it. I would prefer a different unit just so I dont have the issue again but I am open to just help. Thank you very much for helping me.

      Business Response

      Date: 11/22/2023

      I am unsure why the numerous emails have not been received since we are sending to ***********************.  I will try to send another email and also will contact the customer by phone so we can get the issue resolved.  We are requesting a picture of the brushes on the unit so we can continue with the warranty process.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carpet shampooer that Hoover/TTI supposedly guaranteed for 5 years is only little more than a year old. Repeated attempts to obtain a simple replacement part failed. Repeated attempts to find a repair facility failed. Supposed authorized repair centers either don't exist or refuse to repair. Some claiming that they too cannot obtain the replacement part. Part is a simple gear belt.

      Business Response

      Date: 11/21/2023

      Sent an email to the customer letting him know we will replace his unit under warranty.  Once we receive the cord/label pictures from him then we can send out his replacement unit.

    • Initial Complaint

      Date:11/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/25 my husband, *******************************, placed an order for a ONEPWR Dual Bay Battery Charger (Order #: ******). Unfortunately, once received, we realized the issue was not with our charger but with the battery itself. My husband then followed all of the return requirements and sent the charger back for a return ****** tracking ************) on 10/5 with a scheduled delivery date of 10/9 for a charge of $16.25. The charger was confirmed delivered as per ***** website. It is now 11/16 and we are way past the date of having expected our refund so that we may move forward in purchasing a battery instead. We have tried multiple times to call Hoover (waited for more than 31 minutes one time, other times the automated system says to call during regular business hours even though you call during business hours), chat (the bot says it is transferring you to a live agent but you never end up getting transferred, and email (no email address listed on their website for customer service). I even tried disputing the charge with my bank in order to get my money back but it seems like this is past the amount of time I could dispute as it did not allow me to. It's impossible to get a hold of anyone for a refund and at this point I am considering buying a whole new vacuum with a different company to not give Hoover any more of my money.

      Business Response

      Date: 11/20/2023

      Emailed to customer the following information:  order ******. We are viewing your item purchased and taxes of $47.81 was refunded as November 17, 2023, in our system. The shipping is not refunded as it was completed upon agreement of the online purchase and delivery. The refund is processed back to the Shop Pay card department for their processing.  

      Customer Answer

      Date: 11/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HOOVER ORDER NO. ****** Sept. 11 2023. Purchased Clean slate pet carpet cleaner. Realized it would not work for my purposes, so I cancel order. I returned the item in original box and got return information. I have called Hoover 10-25-2023 received case no. ******** called again 11-10-2023 got same protocol. I need my refund of $148.74

      Business Response

      Date: 11/16/2023

      Contacted the customer via email to let him know his refund was expedited by the ***************** and has been issued.  It can take up to 4 weeks to get the refund back onto his original form of payment depending on when his bank processes the refund back into his account.  He has been told to check with his bank from this point on to see when his money will be processed back into his account.

      Customer Answer

      Date: 11/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hoover Case #******** Purchased a Hoover vacuum last November. Recently it started having issues coming on and I'd have to move around the power cord to get it to turn on. I reached out to customer support and after having to literally send them a recording of the issue, they finally agreed to replace it. However I'm being told I have to cut the power cord of the vacuum completely disabling it. That will turn the vacuum into a completely nonfunctional unit where it was previously semi functional. According to them once I send a picture proof, they will confirm within 3 to 4 days and send within replacement 7 to 10 days meaning I'll be without a functioning device for up to 2 weeks. This isn't acceptable. I have to clean my home.

      Business Response

      Date: 11/07/2023

      The customer sent in the cord/label pictures that were needed in order to get the warranty claim completed.  A replacement unit has been sent to the customer and he was told to allow **** business days for delivery once the order leaves our warehouse.

    TTI Floor Care North America is NOT a BBB Accredited Business.

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