We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaning Equipment and Supplies

TTI Floor Care North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaning Equipment and Supplies.

Complaints

This profile includes complaints for TTI Floor Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TTI Floor Care North America has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vacuum online. It did not perform as advertised. I called Hoover and filed for a return. On 12/9 I an email, received a return authorization code ******** was told to expect a prepaid return label from ****** I did not receive one and called e-mailed again, did not receive ***** return label, I email and called repeatedly and have not received the return label.

      Business Response

      Date: 12/22/2023

      Called and spoke with the customer and let her know a prepaid shipping label will be emailed to her from Fed Ex.  She should receive the label in 1-2 business days. Once we receive her items back then a refund will be processed back to her original form of payment.

    • Initial Complaint

      Date:12/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I have communicated two times with Hoover. The first time they told me that the warranty expired till next year. A new battery was honored under the warranty. The vacuum continued not to work so I requested a replacement under the warranty. They denied the replacement. Hoover should honored what they stated about the warranty being expired till next year. They made me send a video for them to deny it. Also, they dont answer in the department for Spanish speaking. I want Hoover to honor what they stated two times about the warranty. That I still had time for them to replace the vacuum.

      Business Response

      Date: 12/20/2023

      Email to customer 12/20/2023 with the following information: No valid receipt on file for vacuum to validate warranty. 3 replacement units and 1 charger was sent without the receipt on file (2 different units) as a one-time customer courtesy. (No warranty on courtesy units)

      we have exceeded the One-time customer Courtesy of replacements and will not be providing a replacement unit.  
      Outside of warranty we are happy to offer 15% off the *** retail price of a new unit excluding the bundle sales and excluding the new ONEPWR Series. We are not able to provide coupons, vouchers, nor codes.  

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new Hoover vacuum 10 months ago. Only used 20 -25 times ***** belts. Replaced 4 belts in this short time. The motors very small metal post heats up belts from friction & causes belt to heat up, get soft & loose tention causing vacuum brush stops working. This is a manufacturer defective design

      Business Response

      Date: 12/20/2023

      Emailed customer 12/20/2023 the following information:

      After reviewing your receipt, it was determined the item was not sold through an authorized seller. Please refer to the "Contact Seller" on your online order to discuss how to resolve your issue. Seller showing on the Amazon receipt is SOLD by: Silvershark Wholesale. 

      We can recommend a local service center for assistance. The service center *** have a service fee in accordance with the individual stores' price guidelines.  

      We can offer 15% off the *** retail price of a new unit excluding the bundle sales and excluding the new ONEPWR Series. We are not able to provide coupons, vouchers, nor codes. Call our team to have the discount applied to your order ************ opt#2 sales for the discount to apply to the order.

      we are not able to authorize the seller for warranty purposes and we are not able to provide a replacement unit.  

    • Initial Complaint

      Date:12/19/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/9/23 I placed an order for a product, ONEPWR Dust Chaser Cordless Handheld Vacuum Kit, on the official Hoover website totaling $97.16. I chose to pay for this product in installments through Klarna; the first payment on 12/9/23 totaled $24.29. The order number given was ******. On 12/10/23 I received an email stating the order was shipped via ***** with the tracking number ************. I received the product on 12/12/23. When I received the product I noticed there was an issue with the battery charger or the battery itself. On 12/14/23 I spoke with a Hoover agent via chat to resolve the issue with the battery. To resolve the issue a replacement part was ordered, I wasn't told if the replacement part would be the charger or the battery, but I was told to allow **** business days for delivery and the order number given was CTC1D106556977. I was also given a confirmation number from Oracle, ********. I'm assuming Oracle is the company the agent works for. I asked if I would receive all the information given, order number and confirmation number, through email and the agent stated I would. However, I never received any email. So, the issue is I have no way of tracking the replacement "part", I do not have anything showing the replacement was ordered, and I am unable to reach customer service via chat or phone. On 12/14/23, the same day I chatted with an agent, I also called customer support and waited for 1 hour and 12 minutes until I finally ended the call myself. I called again on 12/19/23 and waited for 26 minutes, and still, no one answered the phone. I also tried to speak with an agent via chat but received a message stating they didn't have an agent available even though I reached during the specified timeframe.

      Business Response

      Date: 12/20/2023

      An email was sent to the customer letting her know the order should be received by 12/20/2023 via Fed Ex and she would be receiving a battery. Also, an apology was extended for her not receiving the tracking information via email earlier.

      Customer Answer

      Date: 12/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a vacuum 11/10 and received it 11/15; however, I didnt use it until 12/8. When I used it for the 1st time it was smoking. I tried calling but didnt get through to a live representative. A few days later on the 15th I submitted a return request. The request was denied on 12/18 because it was outside the 30 day return window; however, I submitted my request on 12/15 25 days after I received the vacuum.

      Business Response

      Date: 12/19/2023

      Spoke with the customer and she has decided instead of a replacement she would like a full refund.  We have requested a prepaid ***** label be sent via email to her and once we receive her item back we will start the refund process.  She has been notified that the refund can take 4-6 weeks to be credited back onto her original form of payment.

      Customer Answer

      Date: 12/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. However, I would like to note that I did not accept the exchange because it would require me to disassemble the vacuum and attempt to troubleshoot the problem. That requires too much effort for an item that was purchased a month ago and used only once.

      Thank you. 


    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an item from the company under their Hoover brand, and the item was the wrong part for what I needed. I was told by customer service via a call that after I returned the item I would receive a refund. I paid for return shipping and returned the item in the original package in the same condition within a week of receiving it and speaking with customer service before returning the item by mail. I received confirmation through tracking and the companys customer service line that the item was received and my money would be returned to me. Customer service told me it may take weeks to get my money back, and it had now been over 2 months since my initial engagement with the company to purchase the item. Now, no one has answered my recent email or phone calls, and the customer service line has no callback option.I want Hoover company to return my $45.83. This is absolutely ridiculous and very poor customer service. It should not take this long to reissue someones money.

      Business Response

      Date: 12/19/2023

      Have contacted the customer via email to let her know the full refund of $45.83 has been expedited. She should hopefully see the refund back onto her original form of payment within the next 7 business days unless she has disputed the charge with her credit card company because that can delay the refund.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't vacuum with the vacuum the windtunnel brush isn't working. I have had numerous conversations from the customer service and none of them have helped me. The last conversation was that I ship the vacuum back to him and he will try to repair it. I am responsible for paying to ship. They gave me a repair shop which would accept my warranty and there is no such place. I am a disabled senior and need to vacuum.

      Business Response

      Date: 12/20/2023

      Phoned and emailed the customer the following agreed on in the phone conversation: Unit replacement completed. Customer is mailing 2" of the cut cord and label to the **** office. Provided customer with alternate email to reach TTI if needed again. 

      Customer Answer

      Date: 12/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vacuum is no longer sucking up, customer service wants me to take it to a vender 1st to be checked out- the closest place is 35 miles away and another one is 80 miles away. They arent wanting to help until my vacuum is checked out by one of them places.

      Business Response

      Date: 12/14/2023

      Sent an email to the customer letting her know we can do some troubleshooting steps to see if we can get the unit working again via email.  If troubleshooting steps don't work we can file a warranty claim as long as the customer has their receipt.

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the Hoover PowerDash Hard Floor cleaner. It arrived defective. Does not work., a hose inside has a crack as far as we can tell. I have tried to call, the customer service hold is never answered nor do you get a callback when offered, the live text chat agent never answers, and they offer no email. I will not pay to return my defective product which would be expensive shipping. I need a return label and refund.

      Business Response

      Date: 12/12/2023

      The customer has been notified via email that a label has been requested and he should receive within 24 hours and once we receive the item back we will process the refund.  The refund will take 4-6 weeks to be credited back to the original form of payment.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********** mother ************************* bought a Dirt Devil vacuum cleaner on 1/05/23 at ****** in ********* **. After she purchased it, I promptly registered it online with its 2-year warranty. After less than a year of use, the handle broke off and she threw the thing away. She also reported it was always hard to push. After I contacted Dirt Devil and the ****** several times, neither has offered to refund the money or provide a model that works reasonably. For this reason, I am complaining to the BBB about Dirt Devil. I have already filed a complaint about ****** with the BBB. Sincerely:**********************************

      Business Response

      Date: 12/07/2023

      There has been multiple emails between ******************************* and Dirt Devil.  Originally, she wanted a refund so she was referred back to the seller since we cannot refund an item that was not purchased directly from Dirt Devil.  The customer emailed to let us know she had no luck with the seller and was interested in doing the warranty claim to get a replacement.  The cut cord/label instructions for warranty were emailed to her but she notified us that the unit had been left at the dumpster by her elderly mother.  ******************************* was notified that since we could not get the cord/label pictures that are needed in order to file a warranty claim, all we could do is offer a 20% discount on an originally priced unit excluding any product bundles, sale items or promotional items. This will be valid for 30 days. 

      Customer Answer

      Date: 01/03/2024

       
      I am rejecting this response because:

      Recently the company handling my complaint about a faulty Dirt Devil, with registered 2-year warranty, offered a 20% discount on a new product. This does not suffice for loosing $94.99 plus tax ($100.69) on a faulty product. A copy of the original receipt and recent email are attached.

      Desired Resolution:

      Refund

      Business Response

      Date: 01/04/2024

      The customer has been emailed again letting her know we cannot do a warranty claim without the cut cord/label pictures off of the unit.   We must have the unit in order to get the cut cord/label pictures since that is part of the Warranty process as well as the receipt.  Even though the customer has provided us with the receipt we still aren't able to get the pictures of the label and cut cord since the unit had been left at the dumpster by her elderly mother. ******************************* was notified that since we could not get the cord/label pictures that are needed in order to file a warranty claim, all we could do is offer a 20% discount on an originally priced unit excluding any product bundles, sale items or promotional items. This will be valid for 30 days.

    TTI Floor Care North America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.