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Business Profile

Commercial Collection Agency

Aquarion Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

This business has 1 alert

Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a voicemail threatening legal action if I did not return the phone call and take care of this outstanding debt TODAY. Called the number back - spoke with a gentleman who immediately asked me for my SSN (which I refused to give due to not knowing what the reason for leaving such a voicemail was in the first place) - I then asked for this debt collector to send me something in the MAIL to verify that this debt is indeed MINE. I was refused multiple times and told we can send a text or an email - the address on file that this debt collector has I havent lived at for NINE YEARS. After refusing to acknowledge my request for MAIL DOCUMENTATION, I was hung up on twice. I attempted to call back x3 with no success. If a debt collector is refusing to verify a legitimate debt via MAIL, Im NOT sending any money - regardless of how much legal remedy you will be facing. We will garnish wages - how can you garnish wages when you wont even VERIFY THE **** IS MINE VIA MAIL?! This debt is also outside the statute of limitations by 2 years.

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 5, 2024, I received an automated phone call. I pressed 1 to speak to someone to ask the name of the company and their address. The woman was rude and belligerent and said, "I did not call you," with emphasis on the "I" which told me it was an autodialer. I told her that I was entitled to now the name of the company who was contacting me. She hung up. I called back 10 times before I confirmed this company's address, a company that I have no knowledge of and have not done business with in first-person dealings. They threatened me with legal action on behalf of an unnamed creditor, which is also illegal, and that's when I was spurred into action. Now, you're in my wheelhouse, so this will become the first of many complaints and it ends with the Attorney General of NC.

      Business Response

      Date: 08/09/2024

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. After carefully researching and review, As requested by the consumer we have ceased communication. We have also noted documentation in the consumer file. Please let us know how we can be of further assistance with getting this matter resolved.

      Thank you, 
      Aquarion Asset Management  

    • Initial Complaint

      Date:08/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted this company stating I owed a debt for ****** plus dollars and they would work out a payment plan since it was a small amount I agreed on the condition they send me documentation instead I received a payment totaling ****** and they have yet to send me anything

      Business Response

      Date: 08/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. We are aware that *********************************** has some valid concerns. I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible. I'm truly sorry for any frustration you have experienced. We do apologize for any inconvenience this may be causing. We have researched your information, and we were unable to verify this phone number or name linked to any account in our database. Please reach out if you need any further assistance.

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want this company to never call me again. Not ever for any reason. They threaten legal actions and other forms of threats yet have no legal ground to do so. This organization called my number with an auto dialer. Threats made on the recording seem to mention an amount of money they are trying to collect. When I speak to people there, they are rude and will not follow my direction to cease and desist all future contact. I confirmed that whatever debt they seem to wish to collect on has aged past any and all credit reporting time lines and is no longer enforceable by any legal or court action. So they should stop contacting and harassing me to try and collect money they have no legal call for. When I specifically ask if they just understood my direction to never contact me again via telephone they hang up the phone and do not reply with n affirmative response. We are sending a cease and desist letter to their address reported at ************************************, even though their phone numbers are based in ***************

      Business Response

      Date: 08/08/2024

      To whom it may concern, 

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing that the customer as the responsible party. After carefully researching and review, As requested by the consumer we have ceased communication. We have also noted our documentation. Please let us know how we can be of further assistance with getting this matter resolved.

      Thank you, 

      Aquarion Asset Management  

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as concerns their telephone contact ceasing. 

      Thank you. 

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no debt with the company they are collecting for or do I know the person they are saying I co-signed for. They call me every other day. I want it to stop or I will file harassment charges.

      Business Response

      Date: 07/23/2024

      Thank you for your response. We do apologize for any inconvenience this may be causing. We have carefully reviewed the information you provided but we were unable to verify ownership of your account. If you have any further questions please feel free to reach out to us .

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aquarion Asset Management, LLC is a scam i dont owe any money These jerk offs called me and asked me for my social security number for verification i checked my credit report and is great these scammers are a bunch of low life losers and criminals

      Business Response

      Date: 07/23/2024

      We do apologize for any inconvenience this may be causing. We have researched your information, and we were unable to verify this phone number or name linked to any account in our database. Please reach out if you need any further assistance.

      Customer Answer

      Date: 07/23/2024

       
      I am rejecting this response because:i received a call today  and yesterday of this week  its a taped message and it threatens me and tells me to press 1 to speak to someone and  i press 1 and it hangs up but last week i actually spoke to someone 3 days in a row but  since i got in a arguement  last week  it does not connect me to a live operator  these are the numbers ************ and ************

      Business Response

      Date: 07/23/2024

       "Hello ******************, I hope you're doing well. I am reaching out to acknowledge the frustration and inconvenience this has caused. After further review, it appears the system has taken more time than expected to remove your information but I have taken the proper steps to confirm the information has been removed successfully. Please let us know if we can be of any additional assistance."

      Customer Answer

      Date: 07/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agency called 7/15 with very vague details of an unknown debt from 2021 from 'Five Star stemming from Encore'. I asked multiple times to explain this company and debt they claimed I owe. The man calling was very rude, never answered my questions with the details I was asking for and hung up on me. I called back assuming the call dropped. He says well, we got disconnected not sure if it was intentional. I explained if it was intentional on my end why would I call back I expressed to him not to hang up and explain this call. He said you are asking the same questions. I explained because you are not answering them and he hung up again. I called back asked to speak with the manager, waited on the phone for 15 minutes no manager pickup. I called the number on the website, explained the matter to the lady that answered. She apologized and said she would get the manager to return my call, four hours later no return call. I am in the process of having my attorney contact them to determine if these are scam artists with a business license to operate as a collection agency which gives them the ability to access personal information. I will follow up on this later during the week.

      Business Response

      Date: 07/23/2024

      Hello ****************, I hope you're doing well. I am reaching out to acknowledge the frustration and inconvenience this has caused. After further review, it appears the system has taken more time than expected to remove your information, but I have taken the proper steps to confirm the information has been removed successfully. Please let us know if we can be of any additional assistance."

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling my number seeking money for a debt. NO ONE AT THIS ADDRESS OR PHONE NUMBER OWES ANYTHING. We Repeatedly tell them they have the wrong person but REFUSE to Acknowledge it. I WANT THEM TO STOP CALLING! WE HAVE NO DEBT. They could easily go into their DATABASE and REMOVE My Information. I am Using this as a WARNING TO THEM If they Continue after receiving this notice then THEY AGREE TO PAY ME a $5000 Fee For EVERY Call After 09/01/2024, AND I WILL *** THEM FOR HARASSMENT, (and Lawyer fees) and the Fee For Every Call.

      Business Response

      Date: 07/15/2024

      We do apologize about any inconvenience this may be causing. We have searched your information, and no longer see this phone number or name linked to any account in our database. Please reach out if you need any further assistance.

      Customer Answer

      Date: 07/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has called me weekly, if not daily (for example - they called 6/10, 6/11, 6/12, 6/14, and 6/17) for months attempting to collect a debt from someone I have never heard of. I have asked to be removed from their list multiple times. I have blocked their number, and they call back with a new one.

      Business Response

      Date: 07/12/2024

      Thank you so much for reaching out. We are not able to locate a profile with the name, phone number, or email listed. Please let us know if we can assist any further. Have a great day!

      Customer Answer

      Date: 07/13/2024

       
      I am rejecting this response because: This business has been repeatedly calling my number for the past two months. My number is attached to someone else's record, so looking up my name in the database is fruitless.

      Business Response

      Date: 07/15/2024

      We can only search by the phone number we are calling due to the account not being in your name. We are not showing your phone number in your database any longer. Have a great day!

      Customer Answer

      Date: 07/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me for now. If they continue calling me, I will open a new complaint.

      Thank you. 

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to identify charge or date of charge.. this company is demanding me to pay $670.00 with no proof to settle debt.. making threatening phone call and leaving robotics messages. Calling me everyday with different numbers..I have never recd a bill for $3000..

      Business Response

      Date: 07/10/2024

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of,affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser,including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account, showing the customer ***************************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, they are more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    Aquarion Asset Management, LLC is NOT a BBB Accredited Business.

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