Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aquarion Asset Management, LLC

  9303 Monroe Rd Ste C Charlotte, NC 28270-2445

• 

  Aquarion Asset Management, LLC

  PO Box 2634 Matthews, NC 28106-2634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/24 I have been receiving a phone call from this company for 7 months now. They have been calling my business and my personal number. I have no debt in collections. I asked them earlier this year to stop calling me and they have not. I called them back and told them I have no debt owed and they continue to contact me.

  Business Response

  Date: 07/04/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with,or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account, showing the customer ******************************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

  Customer Answer

  Date: 07/04/2024

   
  I am rejecting this response because: I do not have any outstanding debt with anyone. Ive checked my credit report several times and I have nothing in collections. These ppl are just making up stuff. When I reached out to them after they continued calling after I told them to stop I asked that they send me the so call debt in writing here it is 7 months later and I have yet to receive anything 
  
  

  Business Response

  Date: 07/05/2024

  It has been brought to our attention by the consumer that this account may be possible fraud. We have notated the account and will cease communication due to this discrepancy. We do apologize for any issues this may have caused. If the consumer needs any further assistance or information, they are more than welcome to reach out. 

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting called nonstop by this collection agency they claim that I owe money to a company called easy money. I have never taken out any type of loan like that in my life. They are telling me Im going down for financial fraud and all types of stuff clearly breaking the *** rules on collections and they know my Social Security number and address I called easy money and the first thing they say is hey people are calling on behalf of us saying that you might owe money or something like that. Its a scam theyre not even licensed in the state of *******. This is an absolute scam this is harassment. This collection agency is breaking the law. They stole Social Security number. Theyre committing identity theft Im filing also a complaint with the federal trade commission and the Florida attorney general. This is ridiculous. Their collection agents are just extremely rude and hang up on you. Ive never seen an operation act like this.

  Business Response

  Date: 07/04/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *************************** as the responsible party. It has been brought to our attention that this account may be possible fraud. We have notated the account and will cease communication due to this discrepancy. We do apologize for any issues this may have caused. If the consumer needs any further assistance or information,they are more than welcome to reach out. 

  Customer Answer

  Date: 07/04/2024

   
  I am rejecting this response because:
  This is a scam being run by the company.  When you call *******************************************

  They literally have a message saying hey if your contacted by collection agencies its a scam **********

  his office was as bad as unprofessional as can be and I see this is the canned response. They use the other complaints, but it would be impossible according to his office for him to remove me because they told me they sold the law off and then Im in trouble for financial fraud.   I have never taken a payday loan in my life. This company knew my Social Security number. They knew my address. This is a scam thats being run.  I understand what theyre doing. They have 100 and something complaints. They respond to everything. The way there agents at their violation of every single collection law by the federal trade commission and I hope the Better Business Bureau looks further into this and report them to the state attorney and the *** call ez money for yourself and you will hear the recording.

  In his response, he said I might have been victim of fraud. OK how does he know that I would like to see the complaint and I would like to see the information they have on me how they got my Social Security number and what documents I wouldve signed with the company and how they know that fraud was committed on me?

  Again how could we trust the response when they specifically told me on 7-3-24 that they sold the paper and its in a different office?  

   

  Business Response

  Date: 07/05/2024

  Based off the information notated on this consumer's account while in our office, He is stating that he has never taken out such loan. Due to this information being provided by the consumer, we have notated it as possible fraud and sent it back to the original creditor. If the consumer is stating that is not the case and would like to accept liability of the claim, we can update our documentation on file. We work with consumer's as much as possible to ensure the account is notated correctly. If there is anything that we may need to change or update according to the consumer's rejected response, he is more than welcome to reach out to us so we can assist as much as possible.

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because: your office specifically told me that you sold the paper and its in another office so how could you have done the steps that you mentioned? This was this was 100% fraudulent. You had my Social Security number and my address. I would like to see the documentation of what youre talking about. Why would I believe you you threaten me? You threatened that I committed financial fraud I would like to see those documents.  You are not you are not telling the truth. Your response is canned because its a fraud.  I never took out a pay day loan.  I would like to see the contract or information that you have on me.  You have also said you contacted the company and scandal. I would like written documentation of that. Im supposed to believe you because you put it on a response on a BBB complaint.  
  
  

  Business Response

  Date: 07/05/2024

  We have updated the account as possible fraud. Thank you for reaching out. 

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because: what account are you updating to fraud? I want documentation and a letter.  You keep talking about the account.   What account is that?  You had my social security address and phone number.   This is the response you give to all the clients that complain.  Please provide me documentation   If you have an account what in the world is it.  Because you told me multiple times I committed financial fraud and I was going to jail.  
  
  

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because:

   

  Date Sent: 7/5/2024 12:01:22 PM
   
  I am rejecting this response because: what account are you updating to fraud? I want documentation and a letter.  You keep talking about the account.   What account is that?  You had my social security address and phone number.   This is the response you give to all the clients that complain.  Please provide me documentation   If you have an account what in the world is it.  Because you told me multiple times I committed financial fraud and I was going to jail.  
  
  

  
  

  Business Response

  Date: 07/05/2024

  In reference to this claim you've submitted to the BBB, we have taken into consideration to your initial complaint. We have update our files as it being fraud based off the information that you provided in this claim. If you would like further information and this claim is valid, you would need to contact our office. No other response is required.

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because:please provide me the documentation.  You said it was ez loans. Please provide that and how you got my social security.   We can go back-and-forth I hope the Better Business Bureau is reading this because their office said yesterday or Tuesday Wednesday they were selling the paper. Its gone not in their office anymore.  They are lying in their response. Thats my first issue for rejecting what they are saying the second issue is where is the documentation of why I was in collections to begin with?  You have an obligation to provide that information 
  
  

  Business Response

  Date: 07/09/2024

  We will be more than happy to provide the consumer with any information that he is requesting, and also answer any question. In order to do so he would need to contact our office. We would not be able to provide sensitive information as such over the internet. 

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aquarion Asset Management has been contacting my husband and my phone for weeks. On 06.10.2024 they left a message threatening to garnish. I contacted them and asked for further documentation as they stated I owed money from a payday loan EZ ********** services in 2018 that I did not take out. They stated they were unable to provide further documentation and that they would settle for $665.00. I made a small payment of $50 to get them to stop calling but I can see now this is fraudulent.They have provided me no proof of the original debt despite numerous requests. The threat of garnishment is concerning.

  Business Response

  Date: 07/04/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ************************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of nowhere I received the 1st call on June 26th from Aquarion Asset Management. I spoke to a woman who informed me that I owed money to an EZ Money Loan from 2019 and that EZ money loan sent the money to my Santander account. The only problem with their story is I never had an account with that bank. I have never taken out a loan When I asked her the basic questions like a file number, claim number they couldn't give me one. She said she was just informing me that I could settle that day for over $600 or they would move forward with garnishing my wages for over $3000 because of "interest and penalties". I told her I was not paying that because I never took out a loan. Well today (july 1st 4:16pm) someone from Aquarion by the name of ******* called with the same threats. I again asked him basic questions like what was this so called total amount for the loan. He didn't have the information he only had what the total they were going to garnish and the total they would settle for today. I told him I would call him back in 1 hour. So I took that time to call Santander they never had an account for me. So I called ******* back with the direct number and ext he gave me *********************) Now mind you they called me from 2 different numbers and different area codes already. So I asked him some basic questions about this so called debt and they had zero info to give me. He again said "we are not collections we are just here to inform you that you can pay 600 today or a wage garnishment for 3000 would happen in the next week. I said you would need a court order or court date or something and he said no they don't. Once I told him that I am not in collections and it wasn't on my credit report and that I was reporting to the BBB and the ****************** Protections he hung up on me. Clearly this is fraud and or a scam attempt. These calls need to stop! I will also be filing a complaint with the ****

  Business Response

  Date: 07/04/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *************************** as the responsible party. It has been brought to our attention that this account may be possible fraud. We have notated the account and will cease communication due to this discrepancy. We do apologize for any issues this may have caused. If the consumer needs any further assistance or information, they are more than welcome to reach out. 

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because: I called EZ Money Loan and my name isn't even in their system which means you are lying.  There is no fraud using my name.  My name doesn't exist in their database which means you were trying to scam me.  Your caller whom I spoke with (his name was *******) told me that my accounts would be garnished.  You're a scam company trying to scare and bully people into giving you money 
  
  

  Business Response

  Date: 07/08/2024

   Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *************************** as the responsible party. It has been brought to our attention that this account may be possible fraud. We have notated the account and will cease communication due to this discrepancy. We do apologize for any issues this may have caused. If the consumer needs any further assistance or information, they are more than welcome to reach out here

  Customer Answer

  Date: 07/08/2024

   
  I am rejecting this response because: They literally copied and pasted the same generic response twice! They have yet to say if this is a closed matter!  They say it "could potentially" be fraud but that doesn't close the door on this scam attempt.  I need to make sure this is a done and closed case and that they will not be contacting me AGAIN EVER !!!!
  
  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 weeks ago I started receiving calls from this company saying that I have a past due balance of $3000 after administrative fees to ************ I currently have two *********** credit cards and neither one of them have a dollar on them. I have worked at a bank for many years and this is clearly a scam. I spent many hours every week helping my clients who were scammed in a similar manner. I have the ability to review my credit report every month. I have no past due accounts and no collections on my credit report. This is fraud! Stop calling me o it will be my lawyer who returns your phone call.

  Business Response

  Date: 07/04/2024

  
  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ******************* as the responsible party. It has been brought to our attention that this account may be possible fraud. We have notated the account and will cease communication due to this discrepancy. We do apologize for any issues this may have caused. If the consumer needs any further assistance or information,they are more than welcome to reach out. 

  Customer Answer

  Date: 07/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call me multiple times a day even though I have told them at least 10 separate times that I filed for bankruptcy two years ago given them my lawyers, phone number as well as the case number for my bankruptcy.

  Business Response

  Date: 07/02/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ********************************* as the responsible party. We have notated her account under the appropriate status and removed all phone numbers associated. We do apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continued to receive calls daily from Aquarion Asset Management stating I have a debt from over twenty years ago. I called and spoke with someone and she gave me a settlement amount as a one time fee if paid by July 31st and gave a different amount if paid in installments. I have never heard of this company and would like to file a complaint because I am elderly and I live on a fixed income and this situation has caused me to become paranoid of thinking someone may be able to go after me in court or attempt to access my personal account.

  Business Response

  Date: 06/28/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We apologize if the consumer feels that this situation was not handled with care. Aquarion Asset Management acquired this account, showing the customer ***************************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from company stating I owed an EZ Money Loan. I asked for details concerning supposed loan and was told they only had that I was delinquent and was collecting. The representative stated I defaulted on $500 but they were going to garnish my check for over $3000 unless I paid $769 today. I again asked for details and was told my lawyer could get the answers and then he hung up the phone.

  Business Response

  Date: 06/26/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *********************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

  Customer Answer

  Date: 06/26/2024

   
  I am rejecting this response because: I did contact this company and was given no information regarding loan origination. Then the customer representative hun up on me.
  
  

  Business Response

  Date: 06/27/2024

  We will have someone follow up with the consumer in the next ***** hours. 

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have, as late, also been a victim of this companys scam by stating that I also took a loan from EZ money in 2018!! Have never stepped foot inside of EZ money! Yet this company Aquarian Management calls and harasses about this! We are in scary times! Do not give these people one piece of your information!! Contacting NC atty general offi either by phone or mail!!

  Business Response

  Date: 06/26/2024

                 
  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *********************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, they are more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent debt collector. I am requesting a cease and desist. I have no debt owed to anyone and business keeps threatening legal actions

  Business Response

  Date: 06/25/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ***************************** as the responsible party. We will cease communication and get her account notated properly.