Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aquarion Asset Management, LLC

  9303 Monroe Rd Ste C Charlotte, NC 28270-2445

• 

  Aquarion Asset Management, LLC

  PO Box 2634 Matthews, NC 28106-2634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving recorded messages from multiple phone numbers stating legal actions were to be taken against me if I did not contact this company. When I attempted to call to address the situation the same message I received was replayed. When I finally got someone (a day later)I asked the person to Identify who I was talking to and the name of the company..I was never given any information on the nature of the call. The person just started asking me for personal information without identifying themselves. So, the person began threatening me about being sued and contacting their attorney. I was hung up on..I Called back only to threatened again and againThe person texted me a statement that I owed money to a company I never had any dealings..I attempted a final time to address the text. The person did not initiate an inquiry to confirm if this might be an issue of identity thief or offer to research this debt. I am very very upset with the strong man tactics this company implores to collect a debt..Especially, when I am deeply concerned that this is a case of identity theftThere is no away companies like this should be allowed To broadcast messages to intimidate people and threaten them with such vitriolPlease help me gain the information I need to resolve this promptly because I worked very hard to rebuild my creditThank you..

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ****************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been contacted by Aquarion AM the last 2 days about an alleged debt. The agency name is correct for a debt paid off in 2014. But the account number is incorrect. I have contacted the agency they claim to be collecting for, and they have no record of any open accounts or outstanding accounts. The last open account was closed March of 2014, so they are trying to collect on a account that is past the statue of limitations, that has been paid off. I have paperwork for the proof. I would like copies of Aquarians paperwork so I can research and figure out. Also said debts do not show on any of my current credit reports

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing ********************************* as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

  Customer Answer

  Date: 01/11/2024

   
  I am rejecting this response because: I have sent in numerous letters requesting all information and proof of debt. Original letters sent from my local post office May 12 2023. I got their notification May 9th 2023 through Email. I have received no further information from Aquarion, from proof of debt, proof that **** said they could collect on their behalf, etc. I also sent them via email and attached to mailed letters proof of original pay to the account they claim to be collecting on.
  

  Business Response

  Date: 01/12/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provide by **************************, Aquarion Asset
  Management was able to locate an account and document it with the appropriate documentation. We have removed any information pertaining to his account from our office. Thank you so much for understanding and have a wonderful day. 

  Customer Answer

  Date: 01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I also like to know how they removed it from their office. Was it given to or sold to another colleague? Aquarion is not the first company to attempt collecting on that account.
  
  Thank you. 

  *********************************

  
  

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contact on 05/08/2023 and threatened with $3,000 in court cost on a $850.69 bill. I was told the last communication sent to me was in 2019. They could settle today for $425.35 + a $10.00 fee for a total of $435.35. I was scammed, I do not owe this money and want a refund. They provided me with an account reference number of ********.

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management was able to confirm signature authorization for payment provided the customer. If she still has further concerns she can give us a call back at ************.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called today for *************************. I was given all of his information from social security number,birthday,where the debt was from the amount owed. I was told he would be charged for theft by deception and wages would be garnished by 33% if he didn't make a payment today. I agreed to pay$50 for him. I know it's illegal for you guys to even give me his info to begin with. Then I was charged a $10 fee I wasn't aware of. I check my account and it was $60 and another$1 charge. I'm mad about it. I want my money back for y'alls deception!!! I will be in contact with a lawyer as well if this isn't resolved instead of telling me you didn't know about the fee. I didn't sign the paper you sent me to approve it either!!! When I seen the fee I said absolutely NOT!! I was told it was too late and nothing could be done about it. Something will be done or what I will get an attorney as well as ******** will be getting one for you giving out all his info to someone without his permission as that's very illegal to do!

  Business Response

  Date: 01/10/2024

  
  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management was able to confirm signature authorization for payment provided by the customer. If she still has further concerns she can give us a call back at ************.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aquarion Asset Management has been calling me everyday for months. The debt they are trying to collect isnt even mine! They are trying to collect a debt from my son that he doesn't even owe! And they are calling ME everyday! I have told them to stop calling me, but they wont. They call from different numbers all the time. My son has not lived with me for over 20 years! They will not stop calling me. My son has talked to them and told them the bill from 2009 has been paid, and to stop calling me,but they still call and they still want money. They are relentless. I have read reviews on line and they all say that this company is a scammer. I am very tired of it!

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management was not able to locate an account with the name provided. We were able to find an account with that phone number that is associated with another customer. We have removed that phone number and apologize for any inconvenience this may have caused. Thank you so much for understanding and have a wonderful day. 

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reached out to us stating we owe a debt. After trying to figure out what the debt was and letting them know it was our debt they stated they will mail court documents for us to dispute. I keep getting automated calls from them and when I called back they said we will see you in court. I called back after being hung up on asking to speak with a manager and they hung up again. Repeated phone calls to this company are met with hang ups.We have not had this credit card they are speaking about. They leave us with no way to figure out what is going on.

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management was not able to locate an account with the name provided. We were able to find an account with that phone number that is associated with another customer. We have removed that phone number and apologize for any inconvenience this may have caused. Thank you so much for understanding and have a wonderful day. 

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aquarian Asset Management called regarding an account that I am not familiar with. When I attempt to speak with a u of their reps or managers they are extremely rude to the point of hanging up on me. They will not mail me any information regarding the account tbst they say that I owe. When I ask them they threaten me with court and hang up.

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *********************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM - Not a real debt collector. I was contacted by this company twice about a supposed debt. When I asked for proof they threatened to contact my HR to garnish my wages and to *** me. They refused to provide proof of debt.

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing ************************* as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ****************** has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

  Customer Answer

  Date: 01/10/2024

   
  I am rejecting this response because:
  I never received any information showing I was responsible for any accounts.  In addition, the representatives I spoke to were threatening and uncooperative.  

  Business Response

  Date: 01/11/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. I am showing that documentation and validation of debt was sent on 04/03/2023. If she would like to get this matter resolved, she can contact us back at ************.

  Customer Answer

  Date: 01/11/2024

   
  I am rejecting this response because: Again, I never received proof and was threatened when asked for it. They can mail me proof however I will not call them and put myself in the position of being verbally accosted. 
  
  

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business attempted to collect a debt from me stating I owe money, the telephone representative that I spoke made an arrangement to have the debt paid by me without my permission, I never agreed to pay the debt.When the representative made this decision, it forced me to make a payment or to proceed with further legal action. I didn't make the payment because I never agreed to make the payment. She made the decision for **** attempted to explain, I never agreed to pay, I also requested to speak to Manager, to provide clarity by explaining I never agreed to pay, The call center reps denied me access to a Manger by terminating my calls every time I called. (literally hanging up the phone), there's also pending legal litigation because of the rep making a decision for **** denied the original debt, because I've had my identity stolen in the last past.I .

  Business Response

  Date: 01/10/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing Summer *******  as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ****************** has some valid concerns. If she would like to get this matter resolved, she can contact ** back at ************.