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Business Profile

Commercial Collection Agency

Aquarion Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

This business has 1 alert

Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are attempting to scam me out of money by saying I owe money to EZORP ************ an I don't. They keep harassing me everyday.

      Business Response

      Date: 01/24/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing **********;NOBLE as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware  **********;NOBLE some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: this is a prompted response it seems. I have had no business with ezpay loan or any other payday loan service. I would like for Aq loc to no longer contact me. How do they continue to operate?

      Business Response

      Date: 01/24/2024

      .At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing  ************;******* as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************;******* has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

       

    • Initial Complaint

      Date:01/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aquarion Asset management contacted me about an old loan I owed according to them. They use scare tactics about legal process and paying of $.3,000. I got scared and confused and I had a loan before with World Finance so I thought perhaps they sold it to them. However that not the case and this is a scam. I paid 181 know January 19 and had four more payments scheduled.

      Business Response

      Date: 01/24/2024

      To Whom It May ********************************* style="font-size: 0.875rem;">At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided,  Aquarion Asset Management acquired an account showing LUBIANKA ********** as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that LUBIANKA ********** has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because: this business has not provided copies of original documentation requested within 30 days via US Certified Mail in accordance with the Federal Fair Credit Reporting Act and the Federal Fair Debt Collection Practices Act. This request was made on 10.23.23 via email (attached) as their reps talk over you, are aggressive & threatening & wont answer questions. 

      Additionally, the company they claim was the original debtor EZCorp ******* has already verified on 10/23/23 via ref #****** that they have no record of ever doing business with me nor any records of anyone with my identity ever taking out a loan or owing them money from a loan. This info was provided to Aquarion Asset Management LLC in my email dated 10.23.23.

      According to the ***** EZCorp and its subsidiary companies were legally ordered out of the payday and installment loan business in 2015. They were also ordered to STOP all collections on all remaining payday and installment loan debt and were banned from selling any of that debt to third party collectors. A complaint has also been filed with the **** regarding this matter on both companies.

       

       

       


      the original debtor and themselves. I advised that I called EZCorp reference #****** & they verified via my personal info that they have no records of having any financial dealings with me or anyone with my identity owing them money. She (*******) also said that this is most likely a scam as they have been out of this loan business for over a decade & were legally ordered to not only stop all remaining debt collections for payday or installment loans, but were also banned from selling any remaining debt to any third party debt collectors. I noted that any further attempts to collect this UNVERIFIED Debt by telephone to myself, my job or family members (they contacted my niece that day) will be considered harassment. Since then, I get multiple robocalls daily from different #s. 1/16/24, I rcvd a VM from a rep ending in today they will be reaching out to my financial ****************** I have not received documentation requested via US certified mail as requested over 30 days ago.

      Business Response

      Date: 01/17/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing *************************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that *************** has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

      Business Response

      Date: 01/18/2024

      Thank you so much for reaching out about your concerns with the account in question. At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect, and ensure satisfaction in the resolution of outstanding balances.We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for *********** or any  of its subsidiaries. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer, ***************************, as the responsible party. We have informed the customer of valuable information and research in reference to this account.  If she would like to get this matter resolved, she can contact us back at ************.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:
      I contacted the company & the only documents that I was provided was a settlement agreement from Aquarian stating I had an account with EZ Payday.  I refuse to pay anything to a collection agency unless I am provided the ORIGINAL loan information from the ORIGINAL lender.  Also, I was told this supposed debt incurred in 2013 which if provided proof I will not be paying because it is a 11 year old debt.  It is not or never has been on my credit report & if proof is provided it was fraudulently obtained.  I am requesting that this company CEASE & DESIST with any further phone calls to me or I will be forced to take legal action on my part to stop cease communication with them.

      Business Response

      Date: 01/24/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing VELVALY MEANS as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that VELVALY MEANS has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

      Business Response

      Date: 01/30/2024

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer Velvaly Means as the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with Ms. ***** was on 01-19-2024. Ms. ***** was informed of the detailed account information, in which the account was notated. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

      Customer Answer

      Date: 01/31/2024

       
      I am rejecting this response because:
      Again, I refuse to entertain paying a debt without being provided original documentation from the company Aquarian stated this debt was purchased from. This debt could possibly have been a fraudulent debt & I certainly will not pay entertain settling a debt without original paperworks. Also this debt is dated 2011 which is beyond the 7 yr statue, therefore I am not interested in communicating with Aquarian any further.  They are to Cease & DESIST any communication with me, however I am still requesting they provide original paperwork from EZ Payday because Im quite sure they will be unable to provide.  

    • Initial Complaint

      Date:01/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from their number today and called back to speak with a representative. They told me that I had taken out a Payday loan in 2015 from a company called EZ Money EZ corp. They had my last 4 of my SSN and said that I had taken out a $450 payday loan into an account I hadn't used since 2010 (loan date was 2015) and paid $100 before I stopped making payments and now owed $900.A simple search shows that EZ Corp is no longer collecting any debts and haven't since 2015 and note on their BBB responses that any collection claiming to be them is a scam and should be reported to the authorities.This company is just trying to confuse people into paying money. Maybe next time they should choose a company who's first ****** result is that they no longer are collecting debts.

      Business Response

      Date: 01/16/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ********************************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that **************************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because the business still has yet to prove that this is a valid debt. Every time I call them about it, they hang up on me and refuse to provide any information other than they have already proceeded with the wage garnishments, lien, and other threats that they claim to already have court orders in place to do. Never once, have I been served nor anything else has taken place. If AAM truly did have proof of this debt that EZCorp EZ Money states that I do not owe, they would be able to provide it. Which is another thing I have inquired. Instead AAM becomes hostile and argumentative but still refuses to show proof. 

       


      attorney general's office, the **** FRCB, and to NOT pay these people anything. I also spoke with *** from EZCORP and she too has confirmed that I have never been one of their customers and advised me the same thing that ****** suggested to me through the BBB. I advise anyone that is getting harassed by these scammers to NOT pay anything and to contact law enforcement, your state ************************** **** FRCB, and write a review on these scam artist. While I am know my rights, I am concerned that there are those that will panic and pay these scammers for something that they never had.

      Business Response

      Date: 01/16/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing *********************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************ has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

      Business Response

      Date: 01/17/2024

      Thank you so much for reaching out about your concerns with the account in question. At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect, and ensure satisfaction in the resolution of outstanding balances.We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for *********** or any  of its subsidiaries. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize.Aquarion Asset Management acquired this account showing the customer,  ***********************, as the responsible party. We have informed the customer of valuable information and research in reference to this account.  If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS IS AN SCAM CALLING COMPANY, THEY HAVE ALL MY INFORMATION AND TRY TO GET MONEY FROM ME, IM REPORTING THEM TO THE POLICE AND OR ANY ORDER AGENCY I NEED

      Business Response

      Date: 01/12/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing *************************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ****************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:

       

      These STUPID MORONS keep calling me harassing me for a payday loan I NEVER TOOK OUT. They have my social security number, etc. How in THE ACTUAL **** did they ever get my information? I DON'T HAVE A PAYDAY LOAN, STOP THE ***** CALLS IMMEDIATELY OR I WILL TAKE IT TO THE EXTREME. THIS IS ABSOLUTE *********'M TIRED OF THE ***** CALLS. YOU'VE BEEN REPORTED TO THE **** NEXT STEP IS THE ***** ATTORNEY GENERAL, AND ALSO THE **** ATTORNEY GENERAL. I SUGGEST YOU GET RID OF ALL MY INFORMATION AND QUIT HARASSING ME. I HAVE BETTER THINGS TO DO THAN WASTE MY TIME ON YOUR STUPID A** CALLS. YOUR PEOPLE ARE VERY RUDE AND TALK OVER ME. THEY CAN'T PROVIDE ME WITH ANY DOCUMENTATION REGARDING SAID PAYDAY LOAN, SO THEREFORE, I DON'T HAVE A PAYDAY LOAN, NOR WILL I EVER. GO SCAM SOMEONE ELSE AND LEAVE ME THE **** ALONE!!!!!!!!


      Business Response

      Date: 01/12/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ******************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************** has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

      Business Response

      Date: 01/31/2024

                      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ******************* as the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with ************** was on 01-30-2024. ************** was informed of the detailed account information, in which the account was notated. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly if the account in question is being disputed. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because: I am disputing this debt and have written them a letter which I have attached here. I need a physical address of this business so I can have a certified letter sent to them as the ************* ************** cannot and does not send certified return receipt letters to PO Boxes as they cannot prove the intended party received it. I will proceed forward with complaints to government agencies for unfair debt collection practices. 

       

      Thank you,

       

      ***********************


      Business Response

      Date: 01/11/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing *********************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************ has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

      Business Response

      Date: 01/12/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management was able to confirm documentation has been mailed out as of 01/08/2024. Please allow 7 to 10 business days for you to receive. If you still have further concerns or questions please give us a call back at ************.

    Aquarion Asset Management, LLC is NOT a BBB Accredited Business.

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