Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aquarion Asset Management, LLC

  9303 Monroe Rd Ste C Charlotte, NC 28270-2445

• 

  Aquarion Asset Management, LLC

  PO Box 2634 Matthews, NC 28106-2634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an automated phone call from this debt collection agency and when I returned the call, I was asked to verify the last 4 of my SSN, and not knowing who this company is, or what this alleged "attempt to collect a debt" relates to, refused to verify this information. I requested they send me information IN WRITING, as required by federal debt collection laws, to wit, the Fair Credit Reporting Act and Fair Debt Collection Practices Act, as well as the ********** ********* Debt Collection Practices Act, tomverify this is legitimate. The representative merely stated "this is 100% legitimate" and said until I verify my identity they will not provide me any information. This violates state and federal law. Specifically, in ***************** law holds that, within five days after a debt collector first contacts an alleged debtor, it must send that debtor a written notice, called a "validation notice," that tells the alleged debtor (1) the amount it thinks is owed, (2) the name of the original creditor, and (3) how to dispute the debt in writing. Their refusal to send something in writing screams identity theft. Refusing to provide anything in writing, especially in today's age of identity theft and internet and telephone scams, is dubious at best. I am fully aware of my rights and if something appears on my credit report, or any attempt is made in suing over a debt you refuse to notify in writing about before attempting to *** or otherwise collect, I will have absolutely no problem pursuing every available legal remedy at my disposal. Either send something in writing or stop attempting to get the alleged money.

  Business Response

  Date: 02/15/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *********************** as the responsible party. We take Identity theft very seriously and to validate the account in question, we do ask for the customer to confirm the information we have is correct. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/15/2024

   
  I am rejecting this response because:
  At no point in my complaint did I state payment was made because I do not know who the original creditor is.  In *****************, regardless of whether a debt collector purchases a debt or is the original creditor of the debt, they are required to provide the ORIGINAL CREDITOR information, including date of alleged debt, nature of the alleged debt, the dollar amount of the alleged debt at the time of default, the date of default, the original account number, at a minimum.  This business' response clearly indicates they do not have this information or do not wish to provide it, which violates multiple laws in ***************** and in ********** regarding debt collection practices.  To state that, "This debt was purchased and assigned to our company for collections with the full understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary" is not a response to this and once again screams of identity theft---and if anything, bolsters the suspicion thereof.  There is no need to "educate the customer" (by the way, I am not the customer, the person on whose behalf you are collecting the debt is the "customer" or "client," I am the "consumer.") "on the possibilities of outcomes with any decision they decide to move forward with."  There is, however, the need to educate the CONSUMER, being myself, on where this alleged debt originally arises from.  I cannot provide "an actual receipt or paid in full documentation" on an account that I do not know.  I also cannot verify my identity with regard to an account you refuse to send any WRITTEN documentation about.  The answer received does NOT resolve this matter, and if anything, further supports the position they are attempting to scam people.

  Business Response

  Date: 02/21/2024

  Thank you so much for reaching out about your concerns with the account in question.Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *********************** as the responsible party. We take Identity theft very seriously and to validate the account in question, we do ask for the customer to confirm the information we have is correct. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/21/2024

   
  I am rejecting this response because:
  it is verbatim to their previous response.  They clearly aren't reading the complaints and are just sending canned responses, which is a waste of my time.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aquarion Asset Management contacted me stating I owed them $1,134.00 on a old account from ************ in 2012. The offered me to pay a settlement amount of $620. I called ************ the next day. I spoke with a recovery specialist. She told me that my account was only for $22.00, and that I could pay in the next ***** hours. Plus Regions Never sent that account to collections. So there is No way Aquarion should have my information. The recovery specialist asked for the last 4 digits of the business telephone number and they didn't match their system. I was advice to report this to BBB and keep and eye on my credit report.

  Business Response

  Date: 02/14/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ******************************** the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with ***************** was on 02-06-2024. ***************** was informed of the detailed account information, in which the account was notated. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/15/2024

   
  I am rejecting this response because:
  Because ************ will be providing me with documentation shortly.

  Business Response

  Date: 02/15/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. If **************** would like to handle this, she is more than welcome to give us a call back at ************ once she receives her documentation. Thank you so much for reaching out. 

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9th, I received a phone call from a ******* number that left a VM with an automated message about needing to resolve a debt and payment collection. I called the number back and spoke to ******** who claims that EZ money has been trying to collect a debt from me since 2012. She claims that I owe $1,100 that included an interest that accrued over the last 12 years of $200. She then says that EZ money would be willing to settle for $600 dollars. I told her I never have taken out a loan for EZ money and asked why I was just now hearing about this supposed debt I owe without any effort to send me notices in the mail. She wasn't able to answer but was able to give an old address in a different state and my current address, the last 4 of my SSN, and my email address. I told her that before I paid anything back I would need to investigate further. The weekend goes by and today, 2/11, I received a phone call from ******** from a NC number with a vm that says that since she didnt hear back from me and since I hadnt put any effort in resolving this matter she was going to file with their HR department and follow policy and procedures. They demanded that I call them back or that my attorney call back in the vm. Later on that same day I received another automated VM stating that they were going to garnish my wages and take legal action to collect their debt. It was not a human leaving a vm, again it was an automated voicemail and this time the number was from ************. It is clearly a fraudulent attempt at collecting money from unsuspecting victims. I never took out a loan with EZ money in 2012 and it's quite concerning to me how much information they had available to them about me - including the last 4 digits of my SSN.

  Business Response

  Date: 02/14/2024

  Thank you so much for reaching out about your concerns with the account in question.Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *************************** as the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with ***************** was on 02-13-2024. ***************** was informed of the detailed account information, in which the account was notated. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call my employee phone number harassing me for an account that never existed for my husband who has been incarcerated for over 26 years. The people that you talk to there are extremely rude and combative. Very unprofessional. I have informed them on several calls that their information is incorrect and that they are calling a *********** phone but they proceed to call.

  Business Response

  Date: 02/14/2024

  Thank you so much for reaching out about your concerns with the account in question.Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *********************** as the responsible party. We have informed the spouse of the customer regarding this valuable information and research in reference to the account in question. Our latest communication with *************** was on 02-09-2024. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of incarceration for the account in question. We try our best to validate any documentation received regarding the account owner. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/14/2024

   
  I am rejecting this response because:
  They are calling a state phone which needs to cease immediately! Also, my husband is in fact and has been incarcerated for the

  last26 years, They need to send via mail the original information from the debtor and a copy of the original application with my husband's signature.

  Business Response

  Date: 02/15/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. We can cease the communication to the government number on file; we have no problem sending the validation of debt. However we do have to confirm the information about the account holder and the status of his incarceration. If in fact the spouse is willing to settle on his behalf; we are more than happy to assist with her calling in or sending written communication to our office for the requested information. Please contact us at ************.

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02-06-24 I received a call from Aquarion. They were asking me to divulge my personal information over the phone, informing me that I owed some sort of debt, but wouldn't go into any other detail until I gave them personal info (which I would not). I know beyond a shadow of a doubt that my credit is clean. I even checked my credit report immediately and there is NOTHING there! I DO NOT OWE ANYBODY ANYTHING! I asked the person on the phone why I hadn't received anything in the mail about this-They hung up on me, I called back and thus began a cycle of extremely rude and threatening individuals that would always end in them hanging up on me. Strange way to collect a debt. I decided to ask the name of the company and found all of these complaints online and decided to file one myself. I have requested that they remove my number from their list. These guys are scammers FOR SURE!

  Business Response

  Date: 02/06/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ************************* as the responsible party. Our latest communication with **************** was on 02-06-2024. **************** refused to verify himself. In order to protect individuals right before account details are disclosed, we do need to verify that we are speaking with the correct person. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/07/2024

   
  I am rejecting this response because: I simply do not owe anything to anybody. Since this has taken place I have extensively checked my credit and I have ZERO owed to anyone.  This business begins their messages to everyone saying they give the customer the highest degree of customer service (Im paraphrasing here) and I received nothing of the sort.  These guys are incredibly rude. *******, hanging up, threatening... on and on. Just read all of the other complaints. If there were anything in my name it would be identity theft. I asked them to mail me their proof and they want me to divulge personal info over the phone, which I will not do. These guys are scammers. I requested that they remove my number from their call list and not contact me again. I find it incredibly disheartening that a company would train ppl to yell and threaten etc, but read the complaints... this is their play book. You guys are absolute filth!
  
  

  Business Response

  Date: 02/08/2024

  We understand the frustration that **************** may have. To protect the security of the account in question we do ask for the customer to verify the last four digits of their social. We take fraud and Identity theft very seriously in our offices. Without verification of the account, we are unable to send any requested information via mail until proper authentication is completed. If **************** would like to get this matter resolved, we are more than happy to assist him. He can contact us back ************. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions -the last time was on 1/30/2024, I have received calls from Aquarion Asset Management. I spoke with a man named "*******************, an alleged compliance officer" in re: an unpaid payday loan taken out with Cash Net USA in the amount of $1,500 including court costs. ************ gave my last for of my SSN and the name of the last bank I had an account with. I politely asked for verification of the debt and **** said, "I just sent it via text message on your phone." I reminded him that he must send it via writing by certified letter and he became belligerent and said, "I'll see you in court," before hanging up.

  Business Response

  Date: 02/05/2024

  Thank you so much for reaching out about your concerns with the account in question.Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ********************* as the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with ************** was on 01-30-2024. ************** was informed of the detailed account information, in which the account was notated. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly.We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/05/2024

   
  I am rejecting this response because: I have contacted CashNet USA as they were the original debtors in question. They have told me ad nauseum that I never had an account with them.

  Furthermore, when I've respectfully requested for the debt verification they became belligerent and threatened legal action. 

  
  

  Business Response

  Date: 02/05/2024

  We will be more than happy to assist ************** with any questions that he may have. If he would like to resolve this issue, he is more than welcome to contact us in reference to the account in question at ************.

  Customer Answer

  Date: 02/05/2024

   
  I am rejecting this response because I have attempted to contact the company at the phone number they provided with no success. I believe it is a scam.

  
  

  Business Response

  Date: 02/05/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ********************* as the responsible party. We can definitely have someone follow up with you within the next 24 hours about your account in question. If you would like to give us a call immediately at our phone number ************, we are glad to assist you with this account. 

  Customer Answer

  Date: 02/06/2024

   
  I am rejecting this response because: I spoke with someone on the phone and she was rude, disrespectful and threatened litigation. Furthermore, she refused my request to have the verification of debt mailed to me via certified letter. 
  
  

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several calls from a ***** number and I live in **, with an automated message stating that they are trying to collect a debt and legal action will be taken if I do not respond. I blocked numbers from the same area with this message three times. I finally answered today and spoke with a rep that stated the original debt was from a charged off **** of America Account in 2018. I asked for official documentation of the debt. The lady texted me a letter that had an old address of my sister that I lived with for a few months and a collection from a payday loan company EZ money. I denied the debt as mine and was told that it could have been taken out by a family member. The lady stated that her name was ****************** and said that she could offer me a settlement. She had the last 4 of my SSN and stated that she could provide me with further documentation to validate the debt. I have her an email but never received anything. I believe this is a scam. I have not had and payday loans with EZ Money and have not banked with **** of America since long before the stated year and the two dont connect. There was a push to pay a settlement after the balance was supposedly reduced from about $3000 to $ **** due to the notices not being received by me and interest building. Glad I check on here. This has to be a scam.

  Business Response

  Date: 02/02/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer ***********************-priceas the responsible party. We have informed the customer of valuable information and research in reference to the account in question. Our latest communication with ****************-price was on 02-01-2024.********************** was informed of the detailed account information, in which the account was notated. We always offer several payment options and make them very aware that immediate payment is not required. We try our best to educate the customer on the possibilities of outcomes with any decision they decide to move forward with. We still have not received any documentation with proof of payment for the account in question. We try our best to validate any prior payments made by requesting an actual receipt or paid in full documentation. We are more than happy to assist the customer in receiving the important documentation to get the account notated properly. We certainly do apologize if this has caused any frustration. Please let us know how we can be of further assistance with this matter. 

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Robo call from telephone number ************ stating that theyve been trying to get in contact with me to resolve a matter and that they have been unable to do so resulting in diminishing options. I called the telephone number back, and received an associate named ****, **** stated that the call was in reference to a payday or cash advance loan from a company called easy money. I have never taken a payday loan, nor have I ever done business with a company with that name as soon as I stated that I had never done business with this company, **** disconnected the call , I called the number back and got a second associate who I believe said their name was ****. This associate stated they were a compliance officer and asked how they could help me. I stated that I just called I stated that this was in reference to a company called easy, money, coming after me and that I had never done business with this company before , **** then stated that this company was coming after me and going to *** me for two counts of financial fraud. They stated that this loan was acquired in 2014 and that when the company tried to debit money from reliance bank, the payment was returned. The associate stated that they requested information from this bank on me and have a copy of my drivers license . I then became frustrated and told them that their debt collection practices were illegal, that this is not debt that I acquired, that they were coming after me for time bar debt, that didnt owe, and the associate immediately placed me on hold. The associate then came back and stated that they were speaking with their supervisor, and I would need to continue to hold. I was then transferred to someone who refused to provide me with the name of the company that they were calling from so that we could further proceed with the call and I could confirm the validity of this matter, my request is that all debt collection practices against me, stop, no legal action should be taken.

  Business Response

  Date: 01/24/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing ALEXANDRIA ***** as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that ALEXANDRIA ***** has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************

  Customer Answer

  Date: 01/25/2024

   
  I am rejecting this response because the company has provided me NO valuable information. This is NOT my account. Even if it were, they are trying to collect on time barred debt and also using illegal debt collection practices and threatening people with lawsuits. This is wholly unacceptable and there are 50+ reports on the BBB alone of this company scamming people in the exact same way. Others have also stated this corporation Acquarion is trying to collect on behalf of is no longer in business and were legally ordered to cease all collections on accounts. Moreover, theyve never validated the debt, attempted to reach me, or sent me any written correspondence. These practices are ILLEGAL and now Im having to go through identity theft reports. This company has also been reported to the **** and FTC.
  

  Business Response

  Date: 01/26/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing  ALEXANDRIA TEGEL as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that ALEXANDRIA TEGEL has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are attempting to scam me out of money by saying I owe money to EZORP ************ an I don't. They keep harassing me everyday.

  Business Response

  Date: 01/24/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing **********;NOBLE as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware  **********;NOBLE some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam they just hang up when I begin to state facts versus their prompted lines. Here are the phone numbers I returned the call too. *********** ***********

  Business Response

  Date: 01/24/2024

  .At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers. Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing  ************;******* as the responsible party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************;******* has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

   

  Customer Answer

  Date: 01/26/2024

   
  I am rejecting this response because: this is a prompted response it seems. I have had no business with ezpay loan or any other payday loan service. I would like for Aq loc to no longer contact me. How do they continue to operate?