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Business Profile

Department Stores

Belk

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned 4 items to **************************************** #*** on 5/10/25. The total amount of the return was ($113.55). The credit has never been applied to my account. Twice I have submitted the claim to Synchrony/Belk along with a copy of the register receipt for the return. Both times they have denied the claim saying they have received no proof that a credit is due. This has all been done on line and I cannot find any way to talk with anyone to learn what more proof they need other than their own register receipt. I just want the credit I am due applied to my account.

      Business Response

      Date: 07/21/2025

      Hi There, 

      Please note that the customer has been contacted and issue has been resolved for complaint ID ********

      Customer Answer

      Date: 07/21/2025

       
      Better Business Bureau:

      Regarding my complaint against Belk, I received a response from SYNCHRONY Bank (see attached) on July 17th. They are isssuing me a temporary credit for the disputed amount. However, if after investigation they find no billing error was made, the credit will be reversed. This will take up to two billing cycles.

       

      No, I am not satisfied with their response. Since I have submitted the register receipt proving the transaction, I think the credit should be issued and finalized. I am displeased with Belk/SYNCHRONY over their lack of response to the two times I made claims through the Belk customer service number and now the claim filed with BBB. I am a long time customer of ********************** and still find they have the best selection and prices on clothing for elderly women like me. However, after this episode, I will no longer do business with Belk/SYNCHRONY. I don't believe their computer/accounting system is reliable and I do not want to go through another episode like this. And their customer service skills are nonexistent!

       

      Thank you to BBB for your assistance in this matter. It's the only way I got any attention to my claim.

       

      **** ******




    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with belk on June 27th, 2025, today is July 9th 2025 and I have not received my goods. Not only that, they obviously feel no obligation to give me any information concerning the order since I have written dozens of emails to belk asking where my order was and have been ignored. I used the word F*** in my inquiry and I am sure they are using that as an excuse to add to what ever other excuses they want to offer for not fulfilling their promise of filling the order when they took the money out of my back account through my credit card. They have that southern despicable false sense of wounded pride as they abscound with their customers' money that they have absolutely no right to and every obligation to inform them of where and WHEN to expert items they have taken money for. They are southern thieves and wish to beleive there is some higher ground to their bogus bullying behavior than that of trickery and theivery. They have taken my money, they have not provided the products for which they have been fully paid, they refuse to give any explanation.They have blocked me from being able to send emails to them about the situation. Where I come from they can be described as a*******

      Business Response

      Date: 07/14/2025

      Hi There, 

      Please note that the customer has been contacted and issue has been resolved for complaint ID ********

      Customer Answer

      Date: 07/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to always shop on Belk and never have any problems until now. Their customer service seems not to be in ******* anymore and now my order is not delivered, and I am not receiving a refund after filing the claim I will be filing a complaint with the BBB and reverse in the payment because This is a little bit ridiculous that I couldnt receive my order when I called them to ask them if they could help me, they didnt care language barriers. Bad customer service now.

      Business Response

      Date: 07/14/2025

      Hi There, 
      We are receipt of Complaint ID: ********. 
      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
      Thank You.

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a piece of jewelry when I received it. It was a counterfeit so I returned it and the website says I would get a full refund but they only want to give a partial refund.

      Business Response

      Date: 07/11/2025

      Hi There, 
      We are receipt of Complaint ID: ********. 
      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
      Thank You.

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud on my card I did not make the purchases they are trying to charge me with. They have added it to the credit report twice. I tried to resolve this issue with them. Someone else put this on my card. It is fraud and I thought it was resolved.

      Customer Answer

      Date: 07/02/2025

      Belk department store in ************

      Business Response

      Date: 07/11/2025

      Hi There, 
      We are receipt of Complaint ID: ********. 
      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
      Thank You.

      Customer Answer

      Date: 07/12/2025

       
      I am rejecting this response because: I want them to take it off my credit report. I will be wanting for their response. They told me before that it would be taken off and it didn't happen.

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed to return a dress I purchased online due to their sizing charts being incorrect, the dress was VERY VERY LARGE. I accepted the $10.95 return shipping fee and proceeded with the return process, having been given my estimated refund was $51.13, original purchase prices was $62.08. Since then, they are charging me an additional UNDISCLOSED FEE and only refunding me $39.36 despite what their email estimated. HAD I KNOWN I was losing essentially $22 to return and UNUSED dress, I would've driven to the closest store for the return. I called today after the emails were unsuccessful and spoke to Lisakhanya at ***************** She said that I cannot get the refund I'm requesting and the email send to me is incorrect due to my reasoning for returning and their new policy, however they are working to updated their emails so they aren't misleading. Ultimately I'm only offered $15 GIFT CARD for a store I will NEVER frequent again. I want the refund I was promised, not a refund with additional fees that I did not agree to. Below is the timeline for purchase to return received:06/01/25-Purchased Online 06/06/25-Received at my home 06/10/25-Shipped back to BELK 06/12/25-CONFIRMED receipt by BELK

      Business Response

      Date: 07/02/2025

      Hi There, 

      Please note that the customer has been contacted and issue has been resolved for complaint ID ********

    • Initial Complaint

      Date:06/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 6/17/25. A few days later I get a notification Of the order being delivered. I notified customer service and was instructed to give it 3 days to see if the order showed up, i then submitted a claim and it was denied and closed. I called two more times to attempt to resolve the issue but didnt get anywhere. The package was marked delivered but wasnt at my address. I requested a refund or replacement and wasnt granted either.

      Business Response

      Date: 07/02/2025

      Hello, 

      We are in receipt of Complaint ID: ********. 

      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 

      Thank you, 

      Customer Answer

      Date: 07/02/2025

       
      I am rejecting this response because:
      I am not accepting the response or closing the claim until someone actually reaches out to me and resolve my issue. I dont have money to waste or give away. Once the company contact me Ill update my response 

      Business Response

      Date: 07/07/2025

      Hi there, 

      We are receipt of the rejection. Please note that we are in contact with the customer to further assist with a resolve.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Belk to buy an engagement ring and wedding band. On 5/27/25 ***** in the jewelry department sold me the rings, took my information and said I could pick them up on 6/6. Before 6/6 I got a call from *** **** saying I needed to go give my info again. She called a manager (****) over and he stated because of our trouble he would give an extra 10% off. I went to pick up the rings 6/6 and ***** redid the receipt complaining about she is the boss and they took her commission. She said the rings would be even cheaper since she was redoing it. She threw my receipt the *** **** gave me away and stuffed the new receipt in the bag. I got home and saw the receipt was wrong. I went back (yet again) to straighten it out. It still isn't right as it is still $1726.60. I was told the total would be $1600.00 *** charged again for the warranty $283.53, but once she refunded the 2 amounts $117.90 & $176.54 our charge was only reduced by $10.91. I also had to request on 3 separate occasions to have the ring resized. I am about to take the rings back and just get them from somewhere else, because this is ridiculous. I have already been 4 times and will have to go back to pick up the ring once it is resized. Please help me get restitution or I will just return the rings.

      Business Response

      Date: 07/11/2025

      Hi There, 
      We are receipt of Complaint ID: ********. 
      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
      Thank You.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of boots Feb. 2/3025, closed account on Feb 13/2025 mailed check for ***** . Check for $***** was mailed 3/22/25. They claimed I was charged a late fee of $29.00.,which I am willing to pay.I am just receiving billing in June. They have been notified on several occasions by phone and once by mail,

      Business Response

      Date: 06/27/2025

      Hi There, 
      We are receipt of Complaint ID: 23477558. 
      A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
      Thank You.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes that were too small. So, I sent in a request to return the shoes total $74.00 and they subtract the shipping of ***** when I received the email confirmation with the refund information . The email stated I will receive $64 back as a refund and the refund should be issued 10 days from when the merchandise has been received.I called today because I never had received my refund from when the shoes were received on May 31 so they had to push through the refund so I can get my money but once I looked at the email from Belk. They charge me another $10 so the refund will be $52 because they stated I had to pay them the money back for the original shipment to me and then pay them an extra $10 to return the merchandise back Belk. The email that I received confirming that they have received the merchandise it did not tell me that I had to pay them another $10 sothat would take my refund back down to $52. **************** is awful. Theyre taking your money and not even telling you that you had to pay another $10 to have merchandise returned

      Business Response

      Date: 06/27/2025

      Hi There, 

      Please note that the customer has been contacted and issue has been resolved for complaint ID ********

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