Complaints
This profile includes complaints for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 135 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BELK HAD A CHARITY EVENT FROM 6/6-6/8/25. I OVERHEARD THE CASHIER ASSISTING ANOTHER CUSTOMER-NEVER INFORMING ME OF THE EVENT, SO I ASKED ABOUT THE DETAILS & PURCHASED A 5.00 TICKET TO PARTICIPATE IN THE SAVINGS. I SPENT OVER 2000 AT THE EVENT & PAID OFF MY BELK CARD AS I MADE PURCHASES ON 6/4-TO INCLUDE A BLACK TAHITAN PEARL BRACELET. WHICH I ASKED THE CASHIER TO PLACE IT ON MY WRIST AFTER PURCHASE-WHICH SHE DID & BROKE THE CLASP-THIS WAS THE 1ST ISSUE ****** CAUSED-I WAS FORCED TO RETURN THE BRACELET ON 6/5, THURS-MY 2ND TIME IN BELK UNNECESSARILY (THE *** STATED CASHIERS ARE NOT SUPPOSED TO REMOVE TAGS AND PLACE JEWELRY ON CUSTOMERS)-SHE ORDERED A NEW 1 AND IT ARRIVED AT MY HOME FRI., ALSO WAS TOLD THE CLOTHES HAD TO STAY INSTORE UNTIL FRI. FOR PICKUP. ON FRI, AFTER PICKING UP MY PRIOR PURCHASES, I SPENT MORE MONEY W/O TRYING ON S VENDOR THAT RUNS BIG, I WAS FORCED TO RETURN SOME ITEMS ON 6/13. I WENT TO ****** AGAIN IN JEWELRY-SHE COULDNT DO THE RETURN &CALLED A ***. WHO ASSISTED &PLACED OVER 40 ON MY DEBIT CC& CLOSE TO 200-THE REMAINDER ON A GIFT CARD(WHICH WAS BAD SINCE I PD W/MY BELK CC AND PD OFF THE CARD IN FULL IN STORE THE SAME DAY)-THE *** STATED I COULD GET CASH FOR THE GIFT CC, BUT I WAS GOING TO PURCHASE SOME JEWELRY-SO THE *** WALKED OFF-I DIDNT FIND ANYTHING ******* INVITED ME TO A EFIE JEWELRY EVENT ON 6/17, STATED I CAN USE THE GIFT CC THEN-AFTER LEAVING BELK(I PARKED OUTSIDE OF BELK)-WALKING THE **** AND RETURNING TO BELK TO LEAVE THE ****, I DECIDED USE THE BELK GIFT CARD-I DIDNT & DO NOT WISH TO RETURN TO BELK & WILL BE CANCELING` MY CC, SO, I PICKED OUT CLOTHING, WENT TO CHECK OUT & WAS EMBARRASSED AS ***** VOIDED THE INITAL TRANSACTION AND ONLY PUT 40 ON THE GIFTCARD. AS A RESULT THE CASHIER RAN OFF RUDELY TO GET HER, I WENT BACK TO ******** REGISTER WHERE SHE APOLOGIZED FOR THE TROUBLE & RAN OFF AS WELL-LEAVING ME TO AFTER A 3HR ISSUE, GET RID OF THE GIFTCARD-THE CLERK REACHED FOR A HUG, AND SNATCHED MY EARRING W/HER ******** COST ******.Business Response
Date: 06/20/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer Answer
Date: 06/23/2025
I am rejecting this response because:THIS HAS BEEN ESCALATED FROM 6/13/25 AND I WAS TOLD I WOULD BE RECEIVING A CALL W/N 48 HRS. 1ST I EXPECT A CHECK FOR OVERPAYMENT OF MY BELK CREDIT CARD. 2ND I EXPECT A CHECK FOR THE REPACEMENT OF MY EARRINGS THAT YOUR CLERK SNATCHED OUT OF MY EAR W/HER SHIRT WHEN REACHING IN TO HUG ME & APOLOGIZE FOR THE HORRIBLE SERVICES/TREATMENT AT BELK-TO INCLUDE REPAYMENT OF $400 AND $600 FOR REFUSAL OF SERVICES-****** FAILED TO CALL ME FOR THE EVENT ON TUESDAY 6/17/25-ETSY JEWELRY EVENT, AFTER ASKING ME TO SIGN UP-TAKING DOWN MY ADDRESS, EMAIL AND PHONE NUMBER-SHE FAILED TO CALL SINCE ***** STOPPED LOOKING FOR MY EARRING AND I REC'D HORRIBLE SERVICE-BELK CHOSE NOT TO CALL FOR THE EVENT SINCE THEY PROVIDED HORRIBLE CUSTOMER SERVICE CAUSING ME TO MISS NOT ONLY THE ONE DAY SALE, BUT SAVINGS ON JEWELY I INTENDED TO BUY- BELK THEN SENT A NEW CREDIT CARD = BLACK BELK CARD, I DO NOT WANT A BELK GIFT CARD, I WANT MY CASH BACK. I EXPECT TO HEAR BACK OR I WILL PURSUE OTHER OPTIONS.Refund; Billing adjustment; MONETARY SETTLEMENT
Business Response
Date: 06/23/2025
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Customer Answer
Date: 06/24/2025
I am rejecting this response because:
I have contacted Belk via email 3 times, called more than 3 times and they provide **********, all since submitting my complaint to BBB-after Belk originally promising a call w/n 48 hrs. That number is a NC #, all **** are located in ************-1st breakdown of customer service and resolution after escalation. ****** ***** emailed me asking for a # to call, only to wait 24 hrs after providing the # to call-Yes, the call was missed, but she didn't leave any message or contact info-just as she neglected to do on her email-not providing an extension allows her to not receive contact via phone. On 6-24-25, I called at 7:39am,9:23am,9:35an twice only to get a *** in ******** each time-no one knew of my ticket number, I was put on hold, asked to explain over and over again the issues that occured while @Belk, so I hung up in frustration and tried the last time to play w/the prompts over and over while Belk disconnected the call-it stated typed the name of the *** 1st, then last and press #. I typed ****** *****, 2 different phone calls before I finally got thru. I left a message and no call back today-as requested on my voicemail-instead, she ***lied to my email asking me to provide the state and location where the incident occured-this is another stall tactic as all of that info is provided in my BBB complaint, like I stated to ****** in my ***lied email today about 30 minutes ago. Belk is aware that a settlement is the only resolution at this time. I can and will provide all email correspondences if Belk fails to resolve this matter.Business Response
Date: 06/27/2025
Hi There,
Please note that we are in receipt of the rejection and someone is in contact with the customer.Customer Answer
Date: 06/27/2025
I am rejecting this response because:I received a call from ****-manager at Belk-********** location. Her call was to only apologize for the inconvenience I experienced in the store-I asked who ***** was, she stated another on-duty manager, and I also asked for a direct line of communication-after expressing all calls go to ************ to speak to their gatekeeper **** to forward calls 2 weeks after they are logged or escalated. Meanwhile, there is no recovery of my earring and now it must be replaced by custom design and order. I have submitted not only the invoice, also estimate for replacement to ****** per her request via email. I do not accept any Belk gift cards for compensation of replacement.
Customer Answer
Date: 06/27/2025
I am rejecting this response because:Date Sent: 6/27/2025 3:01:23 PM
I am rejecting this response because:I received a call from ****-manager at Belk-********** location. Her call was to only apologize for the inconvenience I experienced in the store-I asked who ***** was, she stated another on-duty manager, and I also asked for a direct line of communication-after expressing all calls go to ************ to speak to their gatekeeper **** to forward calls 2 weeks after they are logged or escalated. Meanwhile, there is no recovery of my earring and now it must be replaced by custom design and order. I have submitted not only the invoice, also estimate for replacement to ****** per her request via email. I do not accept any Belk gift cards for compensation of replacement.
Business Response
Date: 06/30/2025
Hi there,
Please note that we are in contact with the customer.
Customer Answer
Date: 07/01/2025
I am rejecting this response because:
I have not had any updates from Belk re: replacement of earrings and settlement. I was informed that I would hear back from Belks insurance company to settle and as of 7/1/2025, there has been no contact for settlement.Business Response
Date: 07/02/2025
Hi there,
Please note that the store manager and RVP has been in contact with the customer. We will proceed with closure on this case for the customer issue has been resolved.
Initial Complaint
Date:06/11/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned 2 items to Belks and they have already received them a while back and I need my refund They order numbers are #********** and #**********. This company has 2 pieces of their merchandise back and I want my money back for each one of these items. Initially they were trying to keep my money because I should have had my refund back.Business Response
Date: 06/13/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer Answer
Date: 06/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I see where they have refunded to my bank account.
Thank you.Initial Complaint
Date:06/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to order a pair of **** ****** boots since mid May they were on sale but for some reason it would not go through in my end so I called and a ***resentative said place order for me. I received one pair boots and then when I called to see why I didnt receive the second pair I was told they was out of stock so I told *** I really wanted boots and could I get them in brown color and there was a price difference she agreed to order for same price and placed order again I checked status 2days later and order was canceled I called and again was told out of stock but yet they still online to order and again it happened order canceled this happened about 5 times so on June ********************************************************************************************** that if I see a item and it shows only 3 or 4 in supply never order them because they are out of stock, however they keep posting the boots available, after the third time the ***resentative gave me a great discount were the boots were to be $35.00 for my inconvenience and trouble and assured me that I would receive even though he could not expedite order to my address or another address that I gave, and still order was cancelled. I have to case# and no one has contacted me yet on this issue and still boot is showing online both colors just price increase and again message to hurry and order 3-4 in stock. I just feel this is very bad customer service and business on ********************** part that if my order goes through that it should remove out of inventory. And I was told yesterday to pick another pair boots that I like but she wasnt willing to give to me for same price of ones I was ordering.Business Response
Date: 06/19/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:06/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to make a payment on my Belk card on Monday. I couldn't make my payment due to an incorrect pin and it went through twice. I'm now out sixty dollars. This is completely unacceptable and all Belk can do is shrug their shoulders. Terrible business practicesBusiness Response
Date: 06/11/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:06/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Belk on 5/16. On 5/27, I sent back part of the order as what I received wasnt what was pictured. Belk acknowledged receipt of the return and said a refund to the card used would take up to 7 business days. I have not yet received the return. I contacted Belks customer service and was told that they are having warehouse issues and my refund is delayed but it took for me to call to find this out. This is unacceptable and I want the monies that are due back to me to be processed and refunded expeditiously!Business Response
Date: 06/11/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:06/05/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used Belk Reward Dollars to make purchases. Costs were approximately $163. Returned items and I have copy of receipt dated Feb 20, 2025. Because no amount was charged to my Belk Synchrony Card, I was told they can not reissue my points. I've continued calling Belk, who sends me back to Synchrony.Business Response
Date: 06/11/2025
Hi There,
We are receipt of Complaint ID: ******** .
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer Answer
Date: 06/11/2025
I am rejecting this response because:
I really appreciate BBB's support and would like to continue until I actually get a response from Belk.Thank you.
Business Response
Date: 06/19/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer Answer
Date: 06/19/2025
I am rejecting this response because there is still no verbal contact from Belk even though I have sent multiple emails to them with my phone number and I stated I was free almost 24/7 for them to call me.I also met with a local store manager to no avail.
I really appreciate BBB's support but I fear I may need to take Belk to small claims court. June 20th will be sixth months since the return of my items.
Business Response
Date: 06/20/2025
Hello,
We are receipt of the rejection. We are still investigating the customer issue and will revert back to the customer with an update.
Customer Answer
Date: 06/20/2025
I am rejecting this response because:
BELK has yet to get back in touch with me.Business Response
Date: 06/23/2025
Hi There,
Please note that the customer has been contacted and issue has been resolved for complaint ID ********Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:05/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on the website to purchase an item. I selected the checkout and proceeded to submit my order. I received an error message that stated the order did not go through and to contact my credit card company. However, the money was still taken out of my account. I called customer service they advised the order did not go through but is aware that the payment was taken out of my account but there was nothing that they can do. I am upset I have never dealt with a company like this where no one could help you. Someone was suppose to have called me back yesterday and I did not receive a call back. Why would a payment be taken out of my account without an order being placed?. That is fraud!Business Response
Date: 06/11/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:05/27/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son ordered a Mothers Day gift on April 23. BELK SHIPPED THE WRONG ITEM.I not notified your customer service ********************** on May 12, the day after Mothers Day. I want that particular called out to hear what the representative told me as far as shipping out the correct ********** of May 22, I have yet to receive the correct item. I called to check the status of the order and the representative canceled the order. I never received an email confirmation. I called today, May 27, and found out that the item was canceled. I also called Belk and I was told that there is nothing they can do.Business Response
Date: 06/11/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:05/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to return a damaged item with the original receipt, expecting a straightforward process. Instead, I was met with unprofessional, dismissive behavior from both the store employee and the manager. They refused to process the return without offering a valid explanation,{ they kept saying it has a black sticker on it}despite my clear entitlement under your return policy.I then contacted your customer service team. The first representative was helpful and made an effort to assist by calling the store, but the issue remained unresolved. After being transferred to a supervisoronly then did the store agree to process the return. However, rather than refunding my original form of payment, I was issued a store gift card, which I did not request or agree to.This entire situation was needlessly frustrating and reflects poorly on your companys commitment to customer satisfaction. I was inconvenienced, disrespected, and denied a fair and timely resolution until escalating the issue through multiple channels.I expect a prompt response addressing this matter and outlining how you intend to resolve it.I attached the return slip that Belk sent me to return the item in the ******** Belk website doesnt mention that the dress I ordered was final sale at any part of the purchase process.Business Response
Date: 06/03/2025
Hi There,
We are receipt of Complaint ID: ********
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
Date:05/24/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on May 3, 2025. When I received the order part of it was fine, but the other item was a set that should have contained a size Small bottom and a size Small top. However, I received a size Small top and a size Medium bottom. I returned this set to be exchanged for size Small top and bottom. Today is May 24, 2025 and I still have not received my replacement order. I have sent emails and have gotten no response. I called and was told that it would be on its way soon. I checked to see this order and a label has been made, but it has been just sitting at Belk for two weeks!Business Response
Date: 06/03/2025
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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