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Business Profile

Department Stores

Belk

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Belk has 116 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Belk

      2801 W Tyvola Rd Charlotte, NC 28217-4500

      BBB accredited business seal

    • Belk

      All Northeast Florida Locations Jacksonville, FL 32225

    • Belk Department Store

      2600 Beach Blvd. Biloxi, MS 39531

    • Belk

      4535 Roosevelt Blvd. Jacksonville, FL 32216

    • Belk

      201 E Meadow Rd Eden, NC 27288-3464

    Customer Complaints Summary

    • 422 total complaints in the last 3 years.
    • 136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20th of 2022 I ordered a pair of shoes with bees on them. Order #: ********** They shipped shoes that are supposedly cheetah print. I hate animal prints. I immediately tried to return them to the nearest store. They could not take them back because they are a third party sale, some nonsense about a "marketplace" scam, which I did not understand, but it sure sounds like Fraud. I bought them from Belk's website using my Belk account, Belk took the money by hitting my account for them. I tried to call the number they gave for "marketplace" issues. No one answered the phone. I tried talking to Belk about it, both on the phone and via chat, they told me there is nothing they can do!!! I opened a case, that no one ever followed up on. After another phone call, an agent opened another case that no one followed up on. A week ago I was told to wait for 72 hours... It's been a month, *A Month* since I tried to buy bee shoes from Belk. I no longer trust Belk. I have spent thousands at Belk in the recent past. I did not order cheetah shoes, (which do not resemble a cheetah print anyway, can't really tell what it is) I'm done. I tried to return these shoes. I did not order these shoes. I do not like these shoes. I will not pay for these shoes. I will not pay to ship them back. I am unable to reach anyone that is willing to do anything about it. I have paid off my account minus the amount they owe me for these shoes plus tax. So now, after an in person attempt at a store, online chat, multiple phone calls and multiple emails, there is still a $54.11 balance hanging out there that they need to clear before it hits my credit report. Can you help resolve this issue?

      Business Response

      Date: 01/30/2023

      Belk, Inc. takes its customers concerns very seriously and a member of our team will assist the customer with their experience.

    • Initial Complaint

      Date:01/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an air fryer online on 10/18/22 from Belk. I did not receive it. When I contacted Belk, I was told to contact the manufacturer about the problem. I contacted the manufacturer on 10/25/22, they offered to ship another. At this point, I opted to cancel the order.When I got my statement & saw the charge on it, I immediately filed a charge dispute. I was then told that Belk had provided documentation that I did receive the merchandise to Synchrony. I have requested this documentation 3 times but have yet to see it.Synchrony offered to reverse the late fees, etc. I have sent them a check in the amount of $179.33 (the original cost) as I do not want to ruin my credit over this. I hope you can help, but if not, warn people of their unscrupulous practices.

      Business Response

      Date: 01/30/2023

      Belk, Inc. takes its customers concerns very seriously and a member of our team will assist the customer with their experience.

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a queen size mattress topper on 12/27/22 from Belk. My account was charged *****. I received an email stating that my order had been delivered. I also received from Luxor that my package was delivered. I went to the mailroom, and no package .What is weird is that I never received a tracking number. I looked at the camera in the mailroom, and when a package is delivered a picture is taken of the driver and the actual package. What I saw was a picture of the top of the mailboxes. My Luxor email stated it was delivered by Fed Ex, however there was no picture of me attempting to pick it up .********* app said that I picked it up at 5:00 PM on 1/3/23, I was at work until 5:20PM. I believe that Belk never sent the item. I have tried calling them to no avail. I texted customer service with my order # **********. I received a text back stating that with such high call volume they couldn't get back to me for **** days. I cannot get any information without a tracking number from Fed Ex. Luxor will not take responsibility.

      Business Response

      Date: 01/26/2023

      Belk, Inc. takes its customers concerns very seriously and a member of our team will assist the customer with their experience.

    Belk is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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