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Business Profile

Ear Nose and Throat Doctor

Charlotte Eye Ear Nose & Throat Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Reviews

This profile includes reviews for Charlotte Eye Ear Nose & Throat Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charlotte Eye Ear Nose & Throat Associates has 13 locations, listed below.

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    Customer Review Ratings

    3.99

    Average of 67 Customer Reviews

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    Review Details

    • Eileen P

      Date: 12/21/2023

      Eileen P

      Date: 12/21/2023

      Impossible to get them on phone. Often 20 calls are ahead of me. They keep increasing their professional staff and decreasing their support staff.

      Charlotte Eye Ear Nose & Throat Associates

      Date: 12/22/2023

      I am very sorry to hear about your experience. I have asked one of our leaders to reach out to you so they can better assist you with your concern. Thank you for taking the time to let us know about this concern so we can better our processes.

    • Siva K

      Date: 10/17/2023

      Siva K

      Date: 10/17/2023

      Charlotte Eye Ear Nose & Throat Associates can claim that they are providing services over 100 years and they are monopoly in Charlotte Metro area. But they don't provide services when it is needed. Apparently, ****** has disagreement with United health care and CEENTA doesn't consider taking any patients with UHC coverage. Folks who has UHC coverage cannot be given appointment even if we say that we will pay our own money for service. The management of CEENTA and UHC needs to consider patient needs and come up with a solution to service the folks. ****** claiming that "change your insurance company during next enrollment" is not a solution. The fundamental question that can be asked to CEENTA management - where is the humanity when you are in a life saving services business. Of course, CEENTA will come back and say that - we will discuss each patient needs under HIPAA compliance. Also, CEENTA will say it is not our fault - it is UHC fault. The ask is that - CEENTA and UHC needs to sort out their issues by keeping patients in mind. This is about the business behavior handled by CEENTA management. It shouldn't be called "100 years of service". It should be called "100 years of business".

      Charlotte Eye Ear Nose & Throat Associates

      Date: 10/27/2023

      Charlotte Eye Ear Nose & Throat Associates (CEENTA) is pleased to announce that an agreement has been reached with UnitedHealthcare (UHC) effective December 1, 2023. This agreement will allow patients currently enrolled with UHC in employer-sponsored, ******************** Advantage, and ******** plans to receive services from CEENTA providers and offices with in-network rates.CEENTA would like to thank all patients, team members, and the communities it serves for their patience and support during the last year. The medical group is eager to welcome back UHC patients and provide the same quality and compassionate care it has been known for since 1923.To make an appointment with CEENTA at one of its eighteen locations in North and ************** after December 1, 2023, patients insured through UHC can visit ceenta.com/appointments or use their myCEENTAchart accounts if they are an existing patient.

    • Tran T

      Date: 10/10/2023

      Tran T

      Date: 10/10/2023

      They will kick you to the curve if youre a self pay current patients even though they dont take your insurance anymore. As urgent matter they dont care about your well being. They change your appointment last minute literally last minute! My family and I been with them last few years. But will definitely transfer to a place that care for your being. Im so so disappointed. I have never feel so mad because my current state that needed to be look at but couldnt. They didnt even notify ahead of time but kick you out instant.

      Charlotte Eye Ear Nose & Throat Associates

      Date: 10/31/2023

      Charlotte Eye Ear Nose & Throat Associates (CEENTA) is pleased to announce that an agreement has been reached with UnitedHealthcare (UHC) effective December 1, 2023.This agreement will allow patients currently enrolled with UHC in employer-sponsored, ******************** Advantage, and ******** plans to receive services from CEENTA providers and offices with in-network rates. ****** would like to thank all patients, team members, and the communities it serves for their patience and support during the last year. The medical group is eager to welcome back UHC patients and provide the same quality and compassionate care it has been known for since 1923.To make an appointment with CEENTA at one of its eighteen locations in North and ************** after December 1, 2023, patients insured through UHC can visit ceenta.com/appointments or use their myCEENTAchart accounts if they are an existing patient.

    • Devona J

      Date: 06/29/2023

      Devona J

      Date: 06/29/2023

      My primary care doctor sent a Referral to this company. A appointment was made with out my knowledge but I was able to reschedule before the appointment date. On the new date scheduled I had a personal emergency so I called to let the receptionist know of my emergency she stated everything will be ok and my new appointment is tomorrow morning at 9am. Never a no call no show but on my portal I see 2 $50 no show fees. I have never step foot in this establishment and now I never will. This company dont understand people have emergencies that dont happen 24 hours in advance. I did call twice. Remind you Im not a patient yet never been seen by a doctor or attended any appointments. Im currently on hold for a member of billing management for over 2 hours ( can I get paid for my time) I dont agree with this policy. This office only cares about money. Please take your health serious and go somewhere else.

      Charlotte Eye Ear Nose & Throat Associates

      Date: 07/05/2023

      For more than ninety years the physicians and staff at Charlotte Eye Ear Nose & Throat Associates, ***** have provided ***************************** to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns. We investigate every patient concern but because of HIPAA privacy regulations, we cannot discuss a specific patient care case other than directly with the patient. Thank you for your support in these efforts.

    • Sarah Robin S

      Date: 05/20/2023

      I have been a patient with them for many years. I am so glad they now have an office here in ***********, **** They are very friendly and will explain exactly what your issues may be. I will continue to be their patient.

    • Susan H

      Date: 05/16/2023

      Everyone at the Monroe location is friendly and very professional. I don't leave comments unless they really deserve them. Would have to give this office and all the staff an A+.

    • Albert L

      Date: 05/16/2023

      ********************* is kind and professional. He explains everything and doesnt rush through an appointment.

    • Amy B

      Date: 05/15/2023

      All of the staff were kind and helpful. ************* was thorough and honest. He no noncense and tells you like it is. I appreciated it.

    • Leila J

      Date: 05/09/2023

      Leila J

      Date: 05/09/2023

      ********* is thorough, precise and skilled. ***** her assistant is so helpful and welcoming.

      Charlotte Eye Ear Nose & Throat Associates

      Date: 05/31/2023

      Thank you for sharing your feedback! We are honored to care for patients in our community!

    • Debra M

      Date: 05/09/2023

      Very nice staff, ************************************ is very professional and knowledgeable. Takes the time to listen to your concerns.

    Charlotte Eye Ear Nose & Throat Associates is NOT a BBB Accredited Business.

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