Reviews

This profile includes reviews for Duke Energy Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Duke Energy Carolinas has 17 locations, listed below.

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  Duke Energy Carolinas

  9700 David Taylor Dr Charlotte, NC 28262-2363

  
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  Duke Energy

  425 Fairforest Way Greenville, SC 29607-4437

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  Duke Energy

  1636 Pearman Dairy Rd Anderson, SC 29625-2008

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  Duke Energy

  500 Utility Dr Clemmons, NC 27012-8337

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  Duke Energy

  201 N Main St Travelers Rst, SC 29690-1526

Review Details

• Review fromKensley W

  Date: 07/20/2024

  1 star
  My husband and I have had Duke power for the last five years, everything was fine until this summer. In the past 8 weeks we have lost power about 7 times, one instance it was out 24 hours. Im a breastfeeding mother with a young baby and had over 1200 ounces of breastmilk go bad because of outages. Then hearing they are increasing rates with the terrible service we receive from this company, makes me absolutely sick. I wouldnt recommend buying a home that has duke to anyone. The wind blows wrong and our power goes out. I go back to work this week and have little to no milk stash to feed my child now due to have to dump GALLONS of breastmilk down the drain. I cannot stand giving them my families hard earned money when they cant fulfill their services. They do not care about their customers.

• Review fromAshley W

  Date: 07/19/2024

  1 star
  I called because my son's shoes were thrown on a powerline by some bullies and I clearly stated, I did NOT want his shoes thrown away. I was informed that I would receive a call before the service was performed but nobody ever called me. When I called to check on the service order, I was told that I would never see his shoes again, very unprofessional! I called for help and instead I was treated like I did something wrong. I believe the workers actually stole the shoes instead of throwing them in the trash. When I asked where they were thrown away at, they stated they didn't know.

• Review fromMarlon J

  Date: 07/17/2024

  1 star
  Have bad communication with their customers. ****** care about their customers also. How do notify someone about a past due payment after a year and lying about how to go about payments.

• Review fromAnthony O

  Date: 07/14/2024

  1 star
  Duke Energy is nothing but a ripoff I lose my power at least three or four times a week here and ******** in ******** area... in **** has yet to fix this problem in the two years I've been living in this area but they proceed to charge us almost double sometimes in the summertime like it's not summertime in ******* all year round how the h*** are you charging me such an enormous fees and you can't even maintain the service I'm paying for!!....Nothing but greed ... big corporations ripping off us little guys why they make $200 billion dollars a year they charge us $200 a month for a service they can't even maintain

• Review fromPamela B

  Date: 07/13/2024

  1 star
  **** hired ******* 2 years ago to cut/top trees in the right of way behind my home, city property. I was told that it must be clear for emergency vehicles. When I asked for the 6' log and debris to be removed, they piled up the wood after they chopped upnonly half the job with a machine like a **** hog. ******** with Asheville City (April 22, 2024) told me that it was *******/**** who was responsible for the clean up. She gave me ********************* # (****** office in *********) and I have left numerous messages to address this concern. Here it is July ************************************ the right of way. I need to know how to progress from here. ******

• Review fromShang J

  Date: 07/09/2024

  1 star
  I think Dukne Energy and it's owner should be jailed for the treatment of its customers and lack of poli y dealing with customers dealing with hardships. They all should be jail and The Duke energy monopoly should be dismantled

• Review fromPatrick B

  Date: 07/08/2024

  5 stars
  Why do I have to pay over $5000 for the previous tenant light bill that doesn't belong to me. My family moved in and try to get the lights in are name. After 3 days the power was cut off and we were notified that we had to pay for 2years of power from the previous owner. This is not far I have three Daughters and I'm running of a gas generator. This is in ******** nc.

• Review fromLeelee D

  Date: 07/02/2024

  1 star
  Something simple as having my correct address on a new account set up could not have been done. Called once a month for 2 months in a row to inform a representative that I had received a bill from the incorrect address on top of the corrected one. Although its just an additional $40, I refuse to pay someone elses bill. It will be my third time calling into them. They kept reassuring me that the $40 will be taken off my account. Now, 3 months in of living at my new place, its back on my account. Highly disappointed.

• Review fromCayla D

  Date: 07/02/2024

  1 star
  I would give 0 stars if I could. They constantly had outages in our area yet would still charge us the full amount. suddenly I am left with a $1000 bill when I could barely afford the budget billing monthly payment as is. This company is scamming people because they know they can get away with it. The electric company in my last city did not do this. They offered budget billing to help you out and if you used 10% more or less that month, they would adjust that accordingly, not wait until the end of your 1 year term to say "oh you owe this by the way". It also ***** because the apartment's electricity was not up to code at all and the breakers tripped all the time. We barely had anything plugged in yet our electric bill is this much?! Insane. I was told "other customers are okay with this" but reading the reviews tells me that is not true.

• Review fromRob D

  Date: 07/01/2024

  1 star
  Im not sure how this company is allowed to monopolize our region. Their customer service is horrendous. They do not care about their consumers. To top it off you have no other options besides going solar. Theres a special place for these people.