Reviews

This profile includes reviews for isolved HCM, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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isolved HCM, LLC has 6 locations, listed below.

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  isolved HCM, LLC

  11215 N Community House Rd STE 800 Charlotte, NC 28277-4961

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  iSolved Benefit Services

  2355 John F Kennedy Rd Dubuque, IA 52002-2835

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  isolved

  5030 E Sunrise Dr Phoenix, AZ 85044-5201

  
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  Infinisource, Inc.

  324 S State St ste 500 Salt Lake Cty, UT 84111-2388

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  iSolved Benefit Services

  1454 30th St Ste 105 West Des Moines, IA 50266-1311

Review Details

• Review fromLisa C

  Date: 04/18/2024

  5 stars
  **************** is A+. Our employees love the interaction of the People Cloud, it makes keeping track of their time easier. Our complex payroll has never been so smooth....Isolved set up minimizes errors and allows for easy corrections. Our employees are in charge of their own open enrollment which has freed up our HR Department for other important tasks. My only issue is writing my own custom reports, I find that a bit cumbersome. But all of the customer service group is always ready to jump in and help when needed. All and all I believe the moving to Isolved has simplified our payroll, open enrollment and general HR functions.

• Review fromEric C

  Date: 04/18/2024

  1 star
  Honestly this company needs to be investigated. My company started working with them to provide benefits such as fsa/hsa. I thought this was a cool option so I decided to opt in for an ***, as I had one in the past and it was pretty helpful. About a week after opening the account I am emailed saying I neeed to provide proof of address. I recently went through a divorce and moved states so my options for documentation were limited but I was eventually told I can use last 60 days of bank statements which I was told to upload to the online portal, which I did. Then they sent me my cards and I thought all was good until I went to use the cards and they declined. Then I reach back out to customer support and am told Im only allowed to use bank statements if I have a loan or mortgage, and that my docs were denied. It didnt make ANY sense because NONE of the MULTIPLE emails or calls Ive had with them stated this. I used to sell cars and we followed the same patriot act that they supposedly do and we used bank statements all the time plenty of people rent or simply dont have open loans. Well eventually I get fed up with the misinformation and shady business so when they send me the email on march 8th saying they close my account on the 18th if I dont provide them with what I already did Im like ok cool let them close it. But the things is they never did, I have called multiple times in the last couple weeks, started a case with them and still when I ask why my account isnt closed EVERYONE I talk to says I dont know they know so much about why Im not allowed to open the account, they take money from my work who pulls it from my check, they are STILL putting money into the *** account on there portal, which I can see I just cannot access, but they DONT KNOW why they havent closed my account and returned my money. At this point it is simply theft and does not seem lawful to take money that I cant access when Ive asked multiple times to close the account. SHADY!!

• Review fromBrandy T

  Date: 03/20/2024

  1 star
  If I could leave a 0 star rating I would. The lack of professionalism, communication from management and staff have been less than satisfactory. (With the exception of a few people that made the effort). *** asked several times for management to call regarding termination. They finally reached out to basically claim information that anyone in Isolved couldve told me and or helped with. They are charging outrageous termination fees to terminate and claiming they will reduce at 50% but not taking accountability for lack of communication. Isolved is not the number one payroll that is priced appropriately as they are over priced and since the black out they have had a lot of issues. They blamed the issues they were having on the black out as that is what some customer service have told me. I will never use them again and I advise highly to go elsewhere unless you want incompetent people to handle your payroll and needs. There are better companies out there that truly care for their customers and strive to actually hear and keep them versus just charging outrageous fees that arent even explained. If corporate or higher up cant even get involved and try keeping a long time customer, then something is wrong with the customer service aspect of what ****************** claims their business is based off of. Get it together Isolved. You have lost my business

• Review fromRoger H

  Date: 02/29/2024

  1 star

  Roger H

  Date: 02/29/2024

  Absolutely terrible. A time clock that forces you to type your credentials and have a code sent every single time you clock in and out. Incredibly frustrating and nonsensical. Employees now get to regulate the very frustrating experience at the start of each day. The "support" is indifferent. You do have the option to download another of their apps to authenticate and reduce the need to enter user, pw and code every 12 hrs, but based on the extremely poor function and surveillance of the primary app, I wouldn't install another app from them if you can help it. Terrible, ine

  isolved HCM, LLC

  Date: 03/04/2024

  We apologize for you experience with isolved and that our platform hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, *******************************, ********************** Manager, directly at ********************************** so we can get you connected with the proper support to help with navigating our system.

• Review fromAaron B

  Date: 02/22/2024

  1 star

  Aaron B

  Date: 02/22/2024

  I called and waited on hold for what seemed liked forever. I eventually caved and picked the call me back option when it was my turn in line. Well it's been hours and i still haven't heard from them. They clearly need to hire more people to handle call volume.

  isolved HCM, LLC

  Date: 02/26/2024

  We apologize for your experience with isolved and that we havent met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

• Review fromApril C

  Date: 02/05/2024

  1 star

  April C

  Date: 02/05/2024

  isolved has repeatedly told us that they have put our W2s in the mail and we have yet to receive them. We discontinued business with them in October and they still do not have them ready. They are liars and I would never trust them with my money again.

  isolved HCM, LLC

  Date: 02/26/2024

  We apologize for you experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can address your concerns above. Please contact me, *******************************, ********************** Manager, directly at ********************************** if you have any further questions or concerns.

• Review fromCHARLES D

  Date: 01/06/2024

  1 star

  CHARLES D

  Date: 01/06/2024

  Isolved is HORRIBLE to do business with. I have paid my bill EVERY month EARLY online via echeck for over 15 months now, they always take my money immediately.My coverage has been dropped and restarted too many times to count. I no longer have vision coverage and they cannot fix it. They took my money to provide me a service. They did not provide that service. The simple word for this is stealing. I will be seeking legal console with this this. The stress over paying $1,500 a month to these crooks and consistently being told by medical providers that my insurance is no longer active is causing me such anxiety that I am loosing sleep over this. My medical condition is suffering as well as my job performance.

  isolved HCM, LLC

  Date: 01/09/2024

  Hello - I have shared this information with our leaders. Someone will be in touch to discuss your experience with isolved and to mend the situation. Thank you.

• Review fromAmy F

  Date: 12/20/2023

  1 star

  Amy F

  Date: 12/20/2023

  I elected to continue insurance coverage with COBRA through isolved when I changed employment. On July 24, 2023, I provided payment for the month of August. I was supplied with a payment schedule. Coverage was never activated. I incurred medical bills from the month of August and all coverage was denied when sent to the insurance company (Cigna). I incurred massive medical bills due to their negligence and have had to pay everything out of pocket. I contacted this company four times for them to resolve the issue. This issue was never resolved due to their incompetence. On the fifth attempt, I realized that this company had no intention of providing the service I paid for, so I asked for a refund. I was assured a refund would be issued. I called once more and asked for a supervisor and the customer service agent hung up on me, after telling me that they must wait for a reimbursement to their company from a third party. I have a paper trail a mile long and have sought another resolution to have my money returned. This company is by far the worst business I have ever had the misfortune of dealing with. I highly recommend not using any of their services.

  isolved HCM, LLC

  Date: 01/03/2024

  Hello, we are sorry you are experiencing this. We have sent this to our team and are looking into this. Our benefits manager will be reaching out you to further assistance

• Review fromCurtis O

  Date: 11/07/2023

  1 star

  Curtis O

  Date: 11/07/2023

  This review actually has to do with Infinisource, which is the benefits side of Isolved. They have closed their local office ( not surprising). My employer has an ***/FSA set up with this company. They are so inconsistent. There was never a problem up until two years ago. Now whenever I turn in a claim for reimbursement, it is a c*** shoot as to what "rules" I have to adhere to to get my money. I utilize every dime of my FSA and the *** that my employer set up as part of my benefits. Infinisource keeps me so confused, it is literally a full time job to go back and retrace everything to make sure that I am being reimbursed correctly. As soon as my benefits year is up, I won't be going through this again. Staff at my agency are also begging and pleading to get us out of there. Horrible service, and so not worth the hassle....

  isolved HCM, LLC

  Date: 11/08/2023

  We apologize for you experience and thank you for the feedback as we look to continuously improve. Please contact me, *******************************, ********************** Manager, directly at ********************************** so we can get you connected with the proper support to get things ironed out.

• Review fromJaylene O

  Date: 06/29/2023

  5 stars
  I am thrilled to share my exceptional experience with iSolved HCM, LLC, especially considering the unique challenges our business faces residing on an island with limited resources and services. The customizable solutions provided by iSolved HCM have been instrumental in meeting our specific needs and overcoming the hurdles we encounter.Operating our business on an island accessible primarily by boat or plane comes with its own set of limitations. However, iSolved HCM, LLC has consistently offered solutions that align perfectly with our requirements. Their platform and services have been tailored to accommodate the unique circumstances of our location, allowing us to effectively manage our HR processes despite the logistical constraints.It is important to note that our journey with iSolved HCM, LLC has not been without its struggles during implementation and utilization. However, what truly sets this organization apart is their unwavering dedication to resolving any issues we have faced. They have gone above and beyond to assist not only me but my entire team, demonstrating their commitment to ensuring our success and satisfaction.The support we have received from iSolved HCM, LLC has been exceptional. They have diligently worked with us to address and rectify any challenges we encountered, offering personalized assistance and guidance every step of the way. Their commitment to correcting any issues and ensuring our business operates smoothly is truly commendable.Moreover, iSolved HCM, LLC's commitment to ongoing improvement and innovation has played a crucial role in assisting us. They understand the unique needs of businesses like ours and continually enhance their platform to meet the evolving requirements of our industry. Their dedication to providing the best possible solutions has been evident in their continuous updates and incorporation of new features.Thank you, iSolved HCM, LLC, for your unwavering dedication to helping us.