Reviews
This profile includes reviews for Extended Stay America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3,582 Customer Reviews
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Review fromJay R
Date: 09/17/2024
3 starsJay R
Date: 09/17/2024
Front desk staff was very helpful and friendly. Price was great. Room was clean and comfortable with the exception of the bathroom door handle was completely broken. I had to call the front desk and inform them so they would not charge me for it. A dead bug or bug shell came off one of the "clean" towels. Some questionable people were hanging around the hotel, not sure if they were "guest" or not. A/C wasn't very good, so the room got hot. Glad I only stayed for 1 night. Would not stay there again.
Extended Stay America
Date: 01/10/2025
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff however, we apologize that the hotels conditions fell below standards. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Review fromLindsey P
Date: 09/17/2024
5 starsLindsey P
Date: 09/17/2024
Stayed at the *********************************** for about a month. Everyone was incredibly friendly, attentive, and helpful! The room was clean and quiet, even if there was noise or smells in the hallway outside. One of the burners on the stove was initially not functioning, but this was fixed quickly and I had no other concerns. The gaited parking areas were sufficiently lit and safe with more than enough parking space. Mail and packages were kept secure and made available promptly. Overall, I had a great time, the room met my needs well, and the staff were phenomenal.Extended Stay America
Date: 01/10/2025
Thank you so much for posting a review of our hotel. It is nice to hear that you enjoyed your stay. Thank you again for your comments. We hope to see you again in the future.Review fromCandas F
Date: 09/17/2024
1 starCandas F
Date: 09/17/2024
Was honestly the worst hotel I have ever stayed in. Was so dirty they dont know how to clean our room spelled so bad of paint and thinner we couldnt even take a nap during the day no coffee pot no ice the front desk lady was rude the people above us was stomping around at 3am definitely the worst hotel would never recommend to anyoneExtended Stay America
Date: 01/10/2025
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.Review fromMartin O
Date: 09/17/2024
5 starsMartin O
Date: 09/17/2024
Decent hotel, clean, nothing to wish for at this price. Strongest asset is the staff, very friendly and helpful.Extended Stay America
Date: 01/10/2025
We want to thank you for writing a review of your stay. We genuinely appreciate your comments regarding our staff. Thank you for choosing Extended Stay America. We hope to see you again soon.Review fromElizabeth G
Date: 09/17/2024
5 starsElizabeth G
Date: 09/17/2024
Staff is courteous, professional and helpful. Accommodations are perfect for the price. I would highly recommend the Plano (**************) *** location to family and friends!Extended Stay America
Date: 01/10/2025
Thank you so much for sharing your experience with us. We pride ourselves on providing comfort and satisfaction for our guests, so we are happy to hear we met this goal during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Review fromNeal S
Date: 09/17/2024
4 starsNeal S
Date: 09/17/2024
Located very close to the medical center, Large facility facility, clean, and staff is friendly and helpful. During my stay the othr guests were pretty quiet. The lights in the room and bathroom could be brighter. All in all a very good For the very affordable cost.Extended Stay America
Date: 01/10/2025
Thank you so much for posting a review of our hotel. It is nice to hear that you enjoyed your stay. Thank you again for your comments. We hope to see you again in the future.Review fromMichael T
Date: 09/17/2024
1 starMichael T
Date: 09/17/2024
Sorry. But I didn't stay there. Was thinking about next week. I must have been hacked while searching. Received an email for charges.Extended Stay America
Date: 01/10/2025
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromMarilyn C
Date: 09/17/2024
5 starsMarilyn C
Date: 09/17/2024
The staff is very accommodating and helpful!Everything we have requested has been provided or done. All maintenance requests have be taken care of immediately. The maintenance person is AMAZING!!!Extended Stay America
Date: 01/10/2025
Thank you so much for posting a review of our hotel. It is nice to hear that you enjoyed your stay. Thank you again for your comments. We hope to see you again in the future.Review fromTerri C
Date: 09/16/2024
3 starsTerri C
Date: 09/16/2024
The room was large The couch and chair were worn Not having a ice machine was a huge negative The people were slamming doors all nightExtended Stay America
Date: 01/10/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Review fromPaula O
Date: 09/16/2024
3 starsPaula O
Date: 09/16/2024
The place is pretty decent, but it is not possible that they do not have a bathroom in the reception, it was uncomfortable and inconvenient to have to wait for them to assign us a room to be able to use it.Extended Stay America
Date: 01/10/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
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