Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

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  Electrolux

  1458 Columbia Ave Castlegar, BC V1N 3K3

• 

  Electrolux Corporation

  126 S. Myrtle Villa Park, IL 60181-2643

• 

  Electrolux Corporation

  11007 S. Kedzie Chicago, IL 60655-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a stand alone freezer from Frigidaire/Electrolux, and its accompanying, separate-unit stand alone refrigerator. The freezer has had an ice machine issue that has required three different visits by repair techs. The third repair tech on 5/7 damaged the alignment and/or seal of BOTH the doors of the fridge and freezer. I cannot get fridgidaire/electrolux to come fix this issue that their repair person caused. The freezer has been declared unrepairable and will eventually be replaced, so they (Frigidaire/electrolux) say they cant open a repair ticket under that unrepairable freezer. They also supposedly cant open a repair ticket under the fridge, which isnt under warranty (the freezer is). Since the doors dont align and/or seal, they leak cold and my appliances get warm; wasting energy, causing frost to build up in my freezer and threatening my foods safety. They caused damage and are giving me the run around trying to fix it. Ive made a total of at least 10 phone calls to F/E, 5 of which were about this door alignment issue they caused. I need some help getting this resolved, please.

  Business Response

  Date: 06/11/2025

  Please see attached.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Order Date: May 19, 2025 Nature of dispute: Misinformation, poor customer service, policies that solely benefit the company and are inconvenient to customers to a point where day to day livelihood is affected.

  Business Response

  Date: 06/11/2025

  Please see attached.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call Frigidaire on 4/14/2025 about my refrigerator was not freezing that I haven't had a year yet and was still under factory warranty they sent someone out that said it needs rd600 freeza and that a specialist would have to come out next another company call to come out and I told that someone came and told me that it needs rd600 and they said they didn't do that either so I call Frigidaire back and told them and ask didn't the last maintenance person tell you that a specialist that do the rd600 freeza so they set up with another company and they didn't do it either so I was told that they were sending up to management and that they will call me in 3 days no one called me so I call back and they had not even tried to find in body else they had me on hold for a hour before I could speak to a Manager and then he had me on hold while he tried to find a company that handled rd600 freeza which he couldn't and told me that they were going to replace my refrigerator and it would take up to 7 to 10 day that was 5/12/2025 so I call last week and I was told that it will be by Friday one person told me they will send me the voucher in my email and then they told me that they send their voucher to the store when I called ********** they haven't received anything in my name and told me that they don't get the voucher that it would be sent to my email I have been with out a working refrigerator for about 2 months every time I call they act like they can't get a manager to the phone they leave me on hold for long times and they hang my calls up and I have to call back and go through the hold thing over i have recordings of my calls with them as well as they do.

  Business Response

  Date: 06/11/2025

  Please see the attached response 

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire refrigerator Oct 28, 2024 and the frig is broken and its only 6 months old, cannot get in contact with Frigidaire to replace or repair it. Frigidaire has a 1 year warranty

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21st 2025 I contacted Frigidaire to inform them that my refrigerator stopped working they only reply through AI generated responses and sent me to **** ****. I explained the issue was told that they would send someone to fix it on Thursday, no call, no show I tried reaching the number they gave me, that number did not work. Several conversations later they gave me the number to another appliance repair person who actually answered my call but due to the holiday weekend was unavailable he continued to check his logs and they didn't contact him until Sunday 5/25 at which time my food has spoiled and melted. I am a senior on a fixed income with no additional help and that was well over $350.00 worth of food for which Frigidaire states that they are not responsible for. My unit is approximately 5 months old as I just purchased the home in January and the refrigerator was brand new. Please help me however you can.

  Business Response

  Date: 06/11/2025

  Please see attached.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a freeer last June from the company. About 6 weeks ago it stopped freezing and the alarm was going off. They sent a technician out and he said it cant be fixed and they will need to replace it. But the policy is the have to try and replace the only part they can get to and wait to see if that fixes it. Well that didnt fix the issues, so we callled them back and they said they have to send out the technician again. Scheduled them appointment time window was from 7am-6 pm they texted at 4:30 to cancel appointment. Called customer service that night. Said they had no appointments for two weeks and it was our fault the appointment was canceled. Made new appointment for yesterday May 27th waited all day again and they canceled the appointment at 4:15. Called once again and they say they need to reports from there technician to send to the master technician. But we cant talk to the master technician. Seems like they are just waiting for our warranty to run out so they dont have to deal with us. They have the worst customer service I have ever felt with. The freezer is not even a year old and they just give us the run around.

  Business Response

  Date: 06/11/2025

  Please see attached.

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because:
  This has been going on for many months.  The technician came out and said another part needed to be replaced and the part would be sent to the technician. That was on May 27th.  Called today and you say there is no order for this part and if we want to get it sent to us it would take over two weeks. So we are now still waiting for you to fix our broken freezer. At this point we just want our money back.

  Business Response

  Date: 06/16/2025

  Please see attached.

  Customer Answer

  Date: 06/16/2025

   
  I am rejecting this response because:
  This has gone on for way to long.  I never said that the warrenty covered the replaced of the freezer.  Your customer service is the worst I have ever dealt with.  You are no help and everything must be done as the customer.  Give us our money back, beacuse the tech guy already told you that the new part will not fix the freezer.  So it seems you are just waiting for me to be tired of this and give up.  Well that won't happen.  Have also told everyone to never buy any of your products

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator will not cool. Less than 1 years old. Had to purchase a new refrigerator because we could not get in touch with repair person but to it being a weekend and under warranty.When a repair person was contacted gave sn# but needed model #. Since that call the phone was always busy 6 weeks of this inability to contact anyone. I called corporate last week and told them of my problem and after waiting on hold for 45 minutes I was told I would have to speak with service. I did and gave them serial # and they could not help because I didn't have model number because I forgot to pack it since I travel for wk.I had them send the repair link and tried that after I got the model number but it was rejected as invalid. I researched and found that they use product # for model #. Had the product# sent and still cannot access and calling corporate is minimum hold of 15 min which has consistently been 30 to 45 min to 1 hr. I just want a refund or repair so I can be rid of this. This is the poorest customer service I have ever encountered. 2nd fridge with same issue. No more did they fire the quality control department? This is unacceptable.

  Business Response

  Date: 06/11/2025

  Please see attached.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Purchased in January 2025 *Delivered two weeks later for a $40.00 fee.*Refrigerator has not stopped running since then *Filed a complaint Feb 10th March 20th March 26th May 21st May 20th May 15th May 9th May 7th May 6th May 5th (5X)May 3rd (2X)May 2nd (2X)May 28th (4X)May 25th (4X)May 10th March 26th March 16th (5X)March 7th Filed a complaint recommended through ******. Repairs were scheduled several times with no show. Finding weeks of the vendor claiming the location was "out of their service area". ****** provided another vendor to repair the unit, I waited two weeks only to receive a call that the time needed to be rescheduled for several weeks or so from then. So far, three months without an operating refrigerator.I believe the ability of Frigidaire to sell a functioning product is well within the manufacturers guidelines/warranty of one year, (actually approximately 6 weeks) in accordance with the time and price of the unit. Furthermore, each scheduled repair appointment made by the assigned vendor required me to miss billing hours (time from work) which has exceeded the value of the product. I asked for a replacement and was turned down. A malfunctioning unit from day one and the inability to repair it seems reasonable to have an equal exchange made.Thank You.

  Business Response

  Date: 06/11/2025

  Please see the attached response 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a $1200 20 cubic foot chest freezer from Frigidaire Sept 2023. It stopped cooling and was diagnosed broken beyond repair April 2025. A year and a half and its garbage and just passed warranty. A technician examined it and declared it non-repairable. Upon reaching out to Frigidaire to inform them the result, they said before they can do anything about it, I would need one of their technicians to come out. So then I paid $85 for the same diagnosis from their serviceman. The result: they want me to invest more money into Frigidaire by offering me a rebate to purchase a new one. Frigidaire does not stand by their products. If it needed to be repaired, understandable, things break and could be fixed. But to be so new and be trash, they should be held responsible. This has been a complete inconvenience and is absolutely unacceptable. I didnt ask them to refund me the money paid for technicians, replace lost food, or remove this big piece of their garbage off my property. Thank you for your helpwith this matter.

  Business Response

  Date: 06/11/2025

  Please see the attached response 

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because: I am dissatisfied with the businesses response. The freezer was $1200. I cant afford to spend another $600 for a freezer. I have 8 children and am in need of a large freezer. The only reason they gave me 50% off is because I refused the initial 40% off. The Memorial Day sale at the time was site wide 35% off. Embarrassing. A brand new Frigidaire should not be broken beyond repair within 1.5 years. I would repair it and pay for it, if thats what it needed. But its not fixable. Its not right. We have Frigidaire appliances for decades with rust all over them and still running. If you dont want to replace the $1200 freezer, would you consider replacing it with a $600 freezer (that would be my coupon that you offered me) or refund my money please? Thank you. 
  

  Business Response

  Date: 06/17/2025

  Please see the attached response 

  Customer Answer

  Date: 06/20/2025

  I am rejecting it because as a consumer, I understand I have the right under implied warranty law, Section ***** of the Uniform Commercial Code, to defect-free merchandise.
  
  The 24.8 cu ft Garage Ready Chest Freezer that I purchased in September 2023 was diagnosed broken beyond repair in April 2025 by Frigidaires professional service technician, who stated that there was a coolant leak. A year and a half, the length of time we owned the unit, is an unreasonably short period for such a serious problem. 
  
  According to the law,  an implied warranty can apply not only to defects discovered soon after making a purchase, but also to those that become evident later. The duration for an implied warranty is generally four years from the date of purchase. 
  
  My implied warranty has been breached due to this serious defect inherent in the Frigidaire 24.8 cu ft Garage Ready Chest Freezer that we purchased. 
  
  According to AI Overview, customers have reported defects with this Chest Freezer, including issues similar to the one we experienced with this freezer's not working at all after a relatively short period of use. 
  
  Implied warranties cover the entire product according to the *************************  In addressing apparent defects under implied warranty, the manufacturer should cover  repairs or issue replacements or refunds. 
  
  
  Ive stated in previous letters that I have purchased Frigidaire appliances and have had no complaints with them for decades. I am a loyal customer who was confident in **********************. I genuinely desire to continue both to purchase Frigidaire products and to recommend Frigidaire products to other potential consumers. 
  
  
  I understand the law in its entirety and I trust that Frigidaire will choose to stand behind their product and to abide by the law by replacing or refunding the money for the 24.8 cu ft Garage Ready Chest Freezer that we purchased.
  
  
  Thank you for your help and support with this matter. 
  
  ******* Myers 
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** purchased from ****** September 2024 and it quit working May 15th. I went to ***** to discuss my options and I was told to call ************** to schedule ***air evaluation. I called multiple times that weekend but no answer. I called Monday 5/19 and was on call :4 min 12 sec, 34 min 6 sec and 28 min49 sec. I was given a ticket # for service and when I called to verify with provider I was told they didn't service that area in ************. ON 3RD call I was given another ticket and told *** had talked to them and they would come Wed. 5/21 between 8-12. No one ever came. I called on May 21 I called and was on phone 36 min 57 sec and told they had to send it to management in service department to locate a service provider and that they would call back within 2 days. On Friday May 23 after call lasting33 min 3 sec I was told they had not found anyone to fix it. On Tuesday May 27 I am still on hold as I type this for 1 hour 57 min and when I went through chat room they told me they still have open ticket and management still looking for ***air person. We are a family of 4 and we need a refrigerator!!!! It expensive filling coolers with ice to have food when you have no refrigerator.

  Business Response

  Date: 06/09/2025

  Please see attached.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  I am not satisfied  with Electrolux/ Frigidaire customer service in trying to get in contact with them for service/repair.  While I am happy to be getting a new refrigerator, I do not plan to purchase another Frigidaire. I was on the the phone for almost 3 hours today and have spent 10 plus hours over the past month! Time is valuable/precious and I do not appreciate them wasting my time.

  Thank you. 

  *** *******