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Business Profile

Major Appliance Parts

Electrolux

Headquarters

Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

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Electrolux has 30 locations, listed below.

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    Customer Complaints Summary

    • 3,833 total complaints in the last 3 years.
    • 1,398 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a brand new fridge from Lowes around 04/2020. I had reoccurring issue with ****** stating Er t1. It is a temperature sensor issue. My milk, eggs, salads, etc would freeze. I have wasted so much money on groceries and thrown so much out. I called Frigidaire and had several technicians come to my house to fix the part, but I continue to have the same issue since I bought it. I did speak to a Frigidaire representative and she stated the fridge is deemed beyond repair. She had a technician come to my house to diagnose deemed beyond repair. However, when trying to call Frigidaire customer service no one was available. The technician said he will call again, but never did. The fridge was never replaced. When I called Frigidaire and spoke to someone, they said it was never reported. Ive called countless of times and no one can help me. Now I am having another issue with the icemaker, not producing any ice. It is with expectation when purchasing a Frigidaire refrigerator, it would last about 5 to 8 years, but Ive had nothing but issues since I have purchased it.

      Business Response

      Date: 04/24/2023

      Please see attached response.
    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Frigidaire refrigerator about a year ago. About six months ago, I received correspondence from Frigidaire stating there is a recall on the ice maker. I contacted the company and they sent me the parts for the repair and said to call back to make the appointment for a repairman to install the new parts. I have been trying to speak to Frigidaire for several months - the phone number given sends you through several departments and then tells you to work with the web site / chat box. I tried to work with the chat box, but I think it is operated by a robot because it did not know how to handle "recall" ice maker. There is no one to speak to and I need help. Would appreciate your intervention. Thank you.

      Business Response

      Date: 04/24/2023

      Please see the attached response
    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extended service agreement. Purchased an extended service agreement for our freezer on 11-19-21. Have had issues with the freezer since we received it. Frigidaire has sent out repair people 5 times, from 2 different companies. The lid still won't stay up. All the hinges have been replaced twice. The last person that looked at it said that a new lid was ordered. He also said that it won't fix the problem, but he just does what he is told to do.There is a "no lemon" guarantee in the service agreement. If the appliance is not fixed in 3 tries, it will be replaced or refunded. I cannot reach customer service, "call volume is higher than normal- call back later.Not even a option to hold or leave a message. It automatically hangs up on you.

      Business Response

      Date: 04/24/2023

      Please see the attached response 

      Customer Answer

      Date: 04/25/2023

       
      I am rejecting this response because: The extended warranty has a "no lemon" clause in it.  We have had more than the required service calls. I would like the unit replaced or refunded.

      The service person told ** that the part on order will not fix the problem. The service call wont even be scheduled until the part shows up at the end of June. That would put the service call call sometime in July.

      I have been waiting about 18 months for this to be fixed, I don't want to wait another 2+ months for another service call that wont fix the problem. I have wasted many hours on this, with phone calls, being put on hold,

      waiting for parts and service people to show up.  I'm tired of bad service on a bad product.

      I paid for an extended warranty that is not being honored, especially the "no lemon" guaranty. 

      Thank you for your attention to this.

      ***************************

      Business Response

      Date: 05/01/2023

      Please see the attached response 

      Customer Answer

      Date: 05/03/2023

       
      I am rejecting this response because:
      It just states that they are reviewing our case. No solution yet.

      Business Response

      Date: 05/09/2023

      Please see the attached response 
    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/3/22 Delivery 3/4/23 Refrig stopped working. Call Frigidaire 2 repair vendors. 1-Warners Stellian dont service. #2A&E **************** appt 3/18/23 8-5pm 3/18 A&E tech need part don't have, will order. Not coming. I took off 8-5. He texted me refrig needs interface board main control board. 1st appt 3/24 parts being sent to me. 3/24-2nd appt between 8-5. No parts or contact. 11am I call automated line no option for live person to see when tech arrive maybe he had parts. Automated # said parts tech ordered delayed, check online link/email to check status. Never given online link/email. I texted tech & asked whats up. He said A&E system crash when up will look. 5pm, I text tech ask update. Parts back ordered 4/14. He suggests I call Frigidaire, its their backorder, not A&E. I said I have not received any contact from A&E. I ask he look into A&E side. The message shows read & ghost me!3/29 Call Frigidaire on hold 30 mins b4 I speak to *****. I explain issue. I ask full refund take back. He said no only parts. Parts arrive 4/14, 1st appt is 4/21 8-5pm. Me, not acceptable, only 3 mo old, shouldn't need parts. I'm w/out refrig for nearly a month now. Asked for manager. ***** put me on hold every so often apologized for hold, talk fast back on hold. Repeat for 30 min b4 hung up on me! Gave benefit of doubt, Frigidaire has my # manager will call me back. No one called me back. I have no idea if parts are really ordered or not, no contact. 4/16 A&E not contacted me, parts did not arrive 4/14. No text, emails by A&E. I called ********** will not help, do not take back appliances. I request return and full refund. Frigidaire Gallery **** cu. Ft. 4-Door French Door Refrigerator in Stainless Steel, Counter Depth Model #GRMC2273CF Store SKU# ********** Ordered 10/25/2022 ********** Date Delivered 11/3/2022 Order Total $2508.79 Did return 12 upgraded braided water line. Deliver guy said not needed, ********** requires purchase and don't need.

      Business Response

      Date: 04/20/2023

      Please see the attached response.

      Customer Answer

      Date: 04/24/2023

       
      I am rejecting this response because:

      This product was purchased new and not remanufactured, costing just over $2500 and should not fail in the first 3-month time period.We do not want parts in hopes this will fix it. We asked the technician more than once, dont you need to come to our home and see the product for yourself?No was the answer each time. No one has physically looked at the refrigerate/freezer.Is this so common and routine of an issue the technician automatically knows what is wrong and orders parts? If that is the case, why have these products not been recalled? This technician is banking on his guess that he ordered the right parts. These parts are on back order, how much longer is this going to take? Has anyone actually confirmed the parts have been ordered? What if these are not the correct parts, we wait for more parts to be ordered and on backorder again we suspect. This is going on seven weeks of no refrigerate/freezer in our home. Let me ask you, would you and your family be happy and have patience with no refrigerate/freezer in your home? Highly doubt it we are going to guess is the answer.


      Business Response

      Date: 04/26/2023

      Please see the attached response.

      Customer Answer

      Date: 05/02/2023

       
      I am rejecting this response because:

       

      We do appreciate the communication on this, however the response given by Electrolux is not accurate. We called ************** at ************ that was given in the response, that number goes to ************* and they do not handle store credits. They are not able to help **. We called ************** we purchased from, ************ and spoke to the Manager, ***. He is not finding in their system we have a credit. He looked up by order number, by phone number and by name. Nothing came up. The words given in the response are "...Replacement credit for the amount paid for the unit" - does this indicate we are forced to purchase another Electrolux with this replacement credit? If so, no way! We will never purchase another Electrolux product, we are going on NINE WEEKS without a refrigerate/freezer in our home, again would your family last this long without a refrigerate/freezer in your home and have patience? We demand a full refund, preferrable mail ** a check for ** to cash and go somewhere else, as we do not want to purchase another appliance from ************** they do not do returns of appliances and we have found other vendors allow returns on faulty appliances. 

      Thank you,

      Heath & ***************************


      Business Response

      Date: 05/08/2023

      Please see the attached response 

      Customer Answer

      Date: 05/08/2023

       I am rejecting this response because: No new phone # provided to call, assuming in-store credit was issued to our local ********** where the refrig. was purchased in ******, **. We called this location tonight, just like the last response & spoke to manager,********* this time. We explained the situation & asked her to look up the in-store credit issued. We provided her with our order # from the online purchase. She looked it up & said no in-store credit is under our name.********* also stated only way to issue a in-store credit would be in person physically at the register in the store. Online ********** not able to issue in-store credit, only a return or refund. ********* along with ** are confused how Electrolux thinks they can issue a in-store credit in our name at **********. We feel Electrolux did not read our last response. No explanation given for what we stated was not accurate. The phone # previously provided was not correct, no credit given to the store we purchased from, & we were not contacted within 3-5 business days either. We do not want credit; we will not purchase any brand of appliance at **********! Given the information from the manager at our local **********, a in-store credit is not possible. Please let ** know what the next step is regarding the not working refrigerator/freezer still sitting in our kitchen? Again, like our last response, we are demanding a full refund via check mailed to **. We are going on 10 WEEKS no refrig/freezer in our home. Would your family be ok with this in your house??? We ask you realistically is our $2,508.79 breaking the bank at Electrolux & worth Electrolux time & expense with all this back &forth every 5 days with the BBB? Seriously, please issue a full refund, &consider compensation in addition to a full refund for 10 weeks of our inconvenience, loss of refrigerated & frozen food when it died. This would be very much appreciated so we can close this case.
      Thank you, ***** & ***************************

      Business Response

      Date: 05/12/2023

      Please see the attached response 
    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new Frigidaire dishwasher from **************************** in *********, ** in June 2022. On 7/19/22, I was instructed by ********* to contact Frigidaire service *************) to complain about 3 issues with the dishwasher (Serial # ********** and Model # *************. Specifically, the washer drum was warped, the top sprayer did not function properly and the heating element failed to completely dry the dishes. On 7/19/22, I was told by a Frigidaire rep named **** that I would be contacted in 3 days by a service provider to set up a time for servicing the dishwasher. I informed **** that, given the numerous problems I was experiencing with the new dishwasher, I wanted a replacement washer and not a repair. She stated that I would be contacted within 3 days to further discuss my request. I never received a follow up phone call.On 10/11/22, I had the exact same conversation with another Frigidaire rep. I was told to expect a follow phone call within 3 days. I never received a follow up phone call.On 12/7/22, I contacted Frigidaire and spoke to a rep named ******. I had the exact same conversation and was given a reference # for this call (Ref # ********). ****** told me to expect a phone call within 3 days. On 12/9/22, I received a phone call from ********************* informing me that they were contracted by Frigidaire to complete service work. They informed me that a service tech would come on 12/13/22 to look at my dishwasher.On 12/13/22, a service technician from A & E named **** came to my home and "unofficially" told me that the dishwasher was defective. He informed me that the tub, upper spray arm and heating element all needed to be replaced.On 12/15/22, I spoke with ChiChi at Frigidaire who stated she would need to contact A & E to verify that three repairs were needed and then call me back. I never received a follow up phone call.For ten months now, this dishwasher has not worked properly. I want a full refund of my money.

      Business Response

      Date: 04/19/2023

      Please see the attached response 

      Customer Answer

      Date: 04/20/2023

       
      I am rejecting this response because:
      I did NOT purchase a new Frigidaire dishwasher and expect to have three repairs made within a 30 day period.  This speaks volumes in terms of the quality of the machine and I do not want to have a defective dishwasher when I trusted that I was purchasing a quality product from Frigidaire.  I was told by a professional repair individual that this machine was defective and I would like your full attention in resolving this serious concern.  I expect either a NEW MACHINE or a full refund.  I truly appreciate you attention and time in assisting in resolving this serious concern.

      Sincerely,

      ***********************

      Business Response

      Date: 04/25/2023

      Please see the attached response 
    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Frigidaire Dehumidifier Model FFAD5033W1, Serial # ********** I am writing this hoping to be read by someone with authority.This is what happened:I purchased the unit described above in March 2022. It was working fine until the ** error was displayed late Fall. After consulting the manual, I determined that the ambient temperature may be was too cold and unplugged it. I kept the unit off for the entire winter and plugged it back in March of 2023. The ** code kept repapered after a day with temps in high 50's and 60's. Continued unplugging and turning on several times over few weeks but the unit kept displaying the ** code after a short run. When I called Frigidaire ***************** it appeared that my warranty has just expired and Frigidaire wouldn't do anything for me except for referring me to a repair shop, even though the fault of the unit certainly happened in the warranty period. Very disappointed with the product and the company.Upon further research, I found that this is a frequently reported problem and I'd expect the Company to address it, especially in my situation, i.e. with the warranty expired by several days only and with clear indication that the fault may be a design issue.In the meantime, I have given the product the lowest possible ratings on ********** site where I purchased it, and on several other sites that host product reviews.I don't really expect any remedy, but this experience will definitely affect my purchasing of home appliances in the future, i.e. staying away from Frigidaire and Electrolux products in general. Well, may be I am going to be surprised.*********,*************************** *************************************************************

      Business Response

      Date: 04/20/2023

      Please see the attached response.
    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the dishwasher on 5/31/21 for $479 plus tax and a delivery charge. On March 14th I reached out to **** letting them know it was not draining properly. On March 21st they let me know I had to contact Electrolux directly at ************** to discuss *********** and warranty options. I called Electolux on the 21st and they scheduled a repair. I contacted the repair company to confirm the appointment and they said that they do not work with Electolux and haven't for two years. Since then I have had to call back 9 times. They keep telling me that they have to get approval for a new dishwasher but then the approval was denied since a technician had not looked at it. But they cannot provide a technician to look at it. They last thing they offered me was 40% off a replacement dishwasher but I would have to pay for installation and I do not want to purchase a dishwasher that broke after a year even if it is 40% off. They always mis-transfer me and say that the line is disconnected and never call me back. I was able to speak with a supervisor ***** who was not helpful at all. I just want them to honor their warrenty.

      Business Response

      Date: 04/19/2023

      Please see the attached response 

      Customer Answer

      Date: 04/20/2023

       
      I am rejecting this response because: your response says that I called the ************************** on 4/14/2023.  This was the last of over 9 phone calls and hours that I have spent on the phone.  My phone records don't go back to March 21st when I began calling but I have records starting 4/4 which show at least five of the calls.  The ************************** has been saying that my issue has been escalated to the *************************** and I should receive a response in 3-5 since early March.  They have never reached out to me with any type of resolution.  It appears there is not a service technician in my area, therefore this has gone nowhere.  I need a different resolution rather in going in circles with this company.  

      Business Response

      Date: 04/25/2023

      Please see the attached response 

      Customer Answer

      Date: 04/26/2023

       
      I am rejecting this response because:  I attached the dishwasher that I purchased saying that it has a five year limited warranty and the five year limited warranty.  

      The warranty states that: The limited warranty will pay for factory specified parts and repair labor to correct defects in materials or workmanship that existed when the major appliance was purchased.

      Since Electrolux is not able to provide a technician out to see why the dishwasher is malfunctioning, per the warranty they should provide parts and labor to install a replacement dishwasher.  40% off is not an acceptable solution.   

      Business Response

      Date: 05/02/2023

      Please see the attached response.

      Customer Answer

      Date: 05/05/2023

       
      I am rejecting this response because: The last message I received was that you would be in touch within 2-3 business days and it's been 2-3 business days.  I went through this entire process with the call agents and now on here with no resolution.  I don't understand why it's so difficult to honor the warranty.  ********* the worst customer service I have ever experienced

      Business Response

      Date: 05/15/2023

      Please see the attached response. 
    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # **********. Purchased 1/27/23 washer and dryer. Delivered 2/20/23. Paid for installation directly from Electrolux. Due to poor installation and faulty parts there was a slow leak that has caused $10,000 in damages and BLACK MOLD in our brand new home that is only less than 3 months old. We have already submitted a statement from the plumber stating that the installation of the washer and parts are the cause for damage. No one will contact us back from Electrolux to deal with this urgent issue. There is BLACK MOLD which is extremely dangerous since it can cause major health issues.

      Business Response

      Date: 04/20/2023

      Please see the attached response 
    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an Electrolux front loading washing machine on 3/17/22 and starting hearing loud noises while it was running. Filed for repair on 9/28, technician came on site 4 times, replace the same motor 3 times and another motor 2 times. Electrolux said on 3/20 that they would issue a replacement decision, called back on 4/14 and they have no record of my call. Scheduled another tech visit and the "waived" the fee since this is now out of warranty even though there is an open claim. Would just like an appliance that works as it should. Proof of purchase is attached.

      Business Response

      Date: 04/19/2023

      Please see the attached response 

      Customer Answer

      Date: 04/20/2023

       
      I am rejecting this response because:

      The initial claim was filed in September of 2022.  The technician came on site and ordered parts which didn't arrive until 11/30/22.  This repair didn't resolve the issue.  The technician came back on site 1/25/23 and this failed to resolve the issue as well.  A technician was on site today and ordered 3 other parts to try to resolve the issue.  If the parts ordered today do not resolve the issue I would like the unit replaced as we have been trying to fix the washer machine for over 6 months.  There were also numerous other appointments that were made without a resolution that I don't have record of.  Going forward I will be documenting everything.  

      I would also like to point out that calling into Electrolux is a very difficult process.  No one that I spoke to was very useful and the record keeping is less than ideal.  I have called in numerous times that are not on record.  When asking for a manager none are available and no one has the authority to make a decision.  If I had known this was going to be the case I would have documented each call, which I will do going forward.  Also, Electrolux changed how a service appointment works this year without notifying me.  You now have to schedule an appointment with Electrolux for a service technician to come out and then call the technician to confirm the appointment.  This caused a few instances where I took the day off work without a technician showing up. 

      Since my claim was opened up 6 months prior to the warranty expiration date I hope that the next service appointment resolves the issue, if not I expect that a replacement will be send out ASAP.

      I will keep everyone posted as to how the next service appointment goes.  Going forward I will no longer be purchasing an Electrolux appliance or any of their other brands and recommend to all my friends and family to stay away from this company.  

      ***********************

      ************


      Business Response

      Date: 04/25/2023

      Please see the attached response
    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Frigidaire refrigerator, model #FRFG1723AV that was deliver to my home on 4/1/23. By Tuesday 4/4/23 the product was not working. I contacted Frigidaire multiple times, the first time I was told a technician would be coming the following day but I had to call the company to verify. The company had no record of a service request. After two more phone calls, a technician was scheduled for 4/12/23. On 4/12/23, the technician arrived and indicated that the cooling agent had all leaked and parts would have to be ordered and the soonest they could fix it was 5/15/23. I contacted Frigidaire again, the agent indicated I refused service which was not true. This a brand new appliance that I will not be able to use for six weeks and this is completely unacceptable service.

      Business Response

      Date: 04/18/2023

      Please see the attached response 

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