We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Parts

Electrolux

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electrolux has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.03

    Average of 644 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Karen W

      Date: 07/18/2022

      my expensive washing machine broke just after 3 years. was expensive to fix and resulted in 5 months of inconvenience. customer service told me tough luck. i would NEVER buy another.

    • Lisa S

      Date: 07/17/2022

      I am so disappointed with my electrolux appliances!!!! We moved into our new home almost 2 years ago and I am on my second range, microwave needs a new k*** and my refrigerator does not make ice! It is ridiculous!!! We paid for the extended warranty through Keepe and they are a JOKE! Absoultely the most frustrating company and these appliances were clearly poorly made! We have not had ice for 2 months!

    • Nathan H

      Date: 07/14/2022

      I purchased multiple appliances for the kitchen in my new home, one of which is a wall oven. After 3 weeks the unit stopped heating. I contacted Electrolux as it was still under manufacturer's warranty. They set an appointment with a 3rd party repair company, as expected. The repair company took my description of the issue as diagnosis, pre-ordered parts and scheduled to repair the unit. They installed the parts only to determine this would not fix the unit and determined the issue could not be repaired and the unit needed to be replaced. I ended up on the phone with Electrolux only to have them tell me that they had no record from the 3rd party repair, diagnosis, part replacement or whether or not the unit could be replaced. It has now been over 2 months since the unit has worked and they are insisting that another 3rd party company come out and diagnose the unit, before it is determined whether or not they will replace the unit entirely. Long story short I have a 3 month old unit that worked for 3 weeks with unknown and unrecorded parts installed in it. I am waiting another week before it can be diagnosed again. I have no idea how long parts will take if it must be repaired and not replaced. I have spent literal hours on the phone with Electrolux. One call was 1 hour and ****************************************************************** to a manager, but instead I was hung up on. If I could go back in time I would have researched Frigidair and it parent company prior to making this purchase. I do not recommend ever purchasing anything under Electrolux and wish I had seen the BBB customer review rating of 1.03/5 prior to making my purchase. I guess that makes me the idiot in this situation.

    • Lindy B.

      Date: 07/14/2022

      Pathetic customer service. Took an extended warranty on our washer thinking that the company themselves would service the machine! Nope! They out source it to a company that takes 2 days to just order the parts and then apparently another 9 days for the parts to arrive. And then have to still wait for them to return to actually fix it. Meanwhile we are a family of six stuck without a washer! This is not what I signed up for! Beyond shocking

    Electrolux is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.