Reviews

This profile includes reviews for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Carolinas has 13 locations, listed below.

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  AAA Carolinas

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

• 

  AAA Carolinas

  11338 N Community House Rd Charlotte, NC 28277-1978

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  AAA Carolinas

  13540 Steelecroft Pkwy Charlotte, NC 28278-7545

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  AAA Carolinas

  1740 Flat River Dr Charlotte, NC 28262-5319

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  AAA Carolinas

  2421 South Blvd Charlotte, NC 28203-5009

Review Details

• Review fromJoseph P

  Date: 09/22/2022

  1 star
  THEY NEVER CALL BACK OR SHOWED UP WHEN MY WIFE HAD A FLAT ****. A GENTLEMAN STOPPED AND HELPED HER. HE AIRED THE **** UP AND PLUGGED IT. MY WIFE CALLED AAA BACK AND ALL THEY SAID WAS SORRY. BEING A MEMBER SINCE 2009 I BELIEVE THIS WILL BE MY LAST YEAR. NOBODY IN THESE MODERN TIMES SHOULD SIT ON THE SIDE OF THE **** FOR 2 HOURS. I THANK GOD IT WAS A GENTLEMAN AND NOT SOMEBODY ELSE. THANKS FOR TAKING MY PAYMENTS ALL THESE YEARS.

• Review fromAngel S

  Date: 09/20/2022

  1 star
  Worst customer ********************** EVER!!! I sat on hold for a combined time of over an hour on 9/18/22 as I first waited on a tow truck (that finally arrived over 5 hours after I created a ticket to request a tow) and then waited to hear if the tow truck had even picked up my car and delivered it to the mechanic as promised. This is absolutely unacceptable. I was already highly stressed to be left stranded on a rural road in the heat for hours, but then to be sick with worry that my car was even located and towed as requested made for a horrible day. I began the day waiting for the tow truck but was then informed over 2 hours later that I could leave the vehicle and get another ride as they were "running behind". Thank goodness I had someone an hour away who could come pick me up, but the whole point of paying for AAA each year is to give me peace of mind when traveling. This is the second time I have put in a tow request and been horribly disappointed (the first time was two weeks ago when the tow truck NEVER EVEN ARRIVED). I submitted a complaint to AAA after the first mishap and have never even been contacted. Are they under new management or something? I have been a customer for 7 years and never experienced such awful customer **********************. Most definitely NOT renewing my Plus membership for myself and my daughter this year and will be telling everyone I know about these experiences.

• Review fromBriana B

  Date: 09/14/2022

  1 star
  Was put on hold with customer ********************** when checking the status of a damage complaint against a towing company for over an hour on 3 separate occasions. Each time someone would pick up ask me to "hold one moment" and then after several more minutes the call is disconnected. I still have no clue as to the status of my complaint which was filed a week ago.

• Review fromRichard C

  Date: 09/14/2022

  1 star

  Richard C

  Date: 09/14/2022

  Rating should be -1. After being on a conference call I overlooked my gas level and ran out on the exit ramp. I was about 3 miles away from a gas station. I call AAA at 6:01 PM to hopefully get maybe a half gallon of gas to get me off the highway. I was told 20 to 45 minutes on the call. To make a long story short. I am writing this review after waiting like an idiot for over 6 hours and still waiting on assistance. It is after midnight and I am now about to walk 3 or so miles. I have been a member since 2008 and I will NOT ever renew this membership again. Absolutely horrendous service!

  AAA Carolinas

  Date: 09/15/2022

  We apologize for the experience our member had with Roadside Assistance and we want to assure our members that *** wants its members safe at all times when dealing with emergency roadside situations. As stated in our *** Member Handbook, we always try to be as responsive as possible when responding to roadside assistance calls but unavoidable delays can occur during severe weather conditions, an increase in the volume of service requests, heavy traffic, road construction, unusual circumstances, etc. We also advise in our *** Member Handbook, if a member has waited an excessive amount of time, they may secure services on their own and submit for a reimbursement for services that would have been covered under the *** Membership

• Review fromPaul C

  Date: 09/06/2022

  1 star

  Paul C

  Date: 09/06/2022

  They make cancellation very difficult. Long hold times, no online access to cancel (according to their representative that put me directly back on hold after I asked to cancel my membership. After approximately 30 minutes on hold, I placed a merchant block with the card they are auto billing while still sitting on hold for AAA.

  AAA Carolinas

  Date: 09/07/2022

  At this moment there are longer than normal wait times, we encourage all of our members to attempt to speak with a representative to ensure they have been properly canceled or removed from autopay.

• Review fromRobert C

  Date: 09/04/2022

  1 star

  Robert C

  Date: 09/04/2022

  Carolinas DECEPTIVE. We understand roadside assistance cant just happen immediately. But when AAA texts you a 12 min ETA, you know theyre lying. My 12 mins expired 2 hours ago. Knowing AAA is deceptive, I was able(with late night help of friends) recover my vehicle. Still no updates from AAA. This behavior from AAA is the rule. ********************* on these phonies.Well AAA finally made contact on this roadside assistance request at 5AM-more than 9 hours after initial call. So thats two elderly people and a dog stranded after dark on an interstate. But for OUR initiative, we would have been abandoned by AAA overnight. And what about their rule allowing only one person to ride with tower? Wonder how my wife was planning get home?

  AAA Carolinas

  Date: 09/07/2022

  We apologize for the experience our member had with Roadside Assistance and we want to assure our members that *** wants its members safe at all times when dealing with emergency roadside situations. As stated in our *** Member Handbook, we always try to be as responsive as possible when responding to roadside assistance calls but unavoidable delays can occur during severe weather conditions, an increase in the volume of service requests, heavy traffic, road construction,unusual circumstances, etc. We also advise in our *** Member Handbook, if a member has waited an excessive amount of time, they may secure services on their own and submit for a reimbursement for services that would have been covered under the *** Membership.

• Review fromJonathan S

  Date: 09/02/2022

  1 star
  Called to inquire about Internation Drivers Permit as I live 30 minutes outside of ********* and we had attempted to secure these three time previous. I was told they had these in the office and I explained my situation as a tight timeline and again was guaranteed these permits were available. **** we arrive we were informed they did not have them. I explained my phone call and was answered with "you didn't speak to anyone here and why would WE lie", insinuating I was lying. After loudly complaining, a gentleman approached to tell me I was wrong and that I must be wrong... no Apology or attemtp to correct the situation, just dismissal. I dialed the local number and the answer is exactly what I got. These people are in the travel business which is based in hospitality and serving the customer, they've shown no skill for either. Avoid at all costs!!!! Too bad AAA has a monopoly on these documents which would have helped with my rental insurance as well as wasting my time and gas, inaddition to being called a liar.

• Review fromDonnie D

  Date: 09/01/2022

  1 star
  Was left on side of the highway, for hours. Was told by AAA that tow truck driver would be texting me with arrival time. 3 hours later, no text. Finally, a sheriff stopped and suggested I use a private tow service. $230 dollars, the private tow company brought the car to the repair shop. AAA never contacted. I could still be waiting along the Highway.

• Review fromKathy B.

  Date: 08/30/2022

  1 star

  Kathy B.

  Date: 08/30/2022

  1 star because there is no lower rating to give. It has been over 12 hours since I called for a tow. No communication from AAA or a towing company. I have paid for this service for over 15 years and have used it a total of 3 times. I have never had such incompetent customer ********************** in my life. I pay for this service so that I don't have to pay out of pocket for towing, so that line that I see quoted so often in these online "apologies" from AAA is ridiculous. If I had a couple hundred dollars for a tow at anytime, I wouldn't pay AAA, yearly, for that service. If you are under the impression that if you break down on the side of the road, you can call and get assistance - DO NOT WASTE YOUR MONEY!!! AAA has turned into a scam. OVER 12 HOURS AND STILL NO TOW TRUCK!!!! No calls to let me know there's a problem, nothing. I do not understand how a company can continue to collect money for a service they no longer provide.

  AAA Carolinas

  Date: 08/31/2022

  We apologize for the experience our member had with Roadside Assistance and we want to assure our members that *** wants its members safe at all times when dealing with emergency roadside situations. As stated in our *** Member Handbook, we always try to be as responsive as possible when responding to roadside assistance calls but unavoidable delays can occur during severe weather conditions, an increase in the volume of service requests, heavy traffic, road construction,unusual circumstances, etc. We also advise in our *** Member Handbook, if a member has waited an excessive amount of time, they may secure services on their own and submit for a reimbursement for services that would have been covered under the *** Membership.

• Review fromMarie K

  Date: 08/25/2022

  1 star
  8/22/22 Unfortunately someone stabbed our tire 5 times while we were having lunch at a restaurant in *********, **, and we did not know what was wrong with the car when we pulled out of the parking lot. We went about two blocks and had to pull in to the parking lot of a ****************** because the car was so difficult to drive. We called AAA at 4:45 PM, and unfortunately gave the wrong address of the parking lot. We told them that I had no cell phone and my daughters had a low charge. Right as we were ending the conversation, her cell phone went dead. We waited about 45 minutes, and went into the ****************** to use their phone. Then I corrected the address mistake and was told that the request was ongoing and that someone would be coming to help us. The lady wanted to know the phone number and name of the restaurant and I told her. An hour after that I went into the restaurant and asked if AAA had called and no one had. Half an hour after that, I went into a close by *********, and called again. The lady at first said that our request had been cancelled because they had got no reply from texting us and I said that the other lady had said that our request had been put on a fast track. Then the lady looked up and said that someone would be there to help us at 7:50 pm. At 7:50 pm, no one came. We waited for another half hour and walked up to a ******************* Pizza where my daughter asked if anyone there could change a flat tire, and luckily there was a young man who knew just how to do it. I paid him $20.00. We spent nearly 4 hours waiting, much of it in the dark and ended up having to take care of the situation ourselves. I am 83 and my daughter is 50 and disabled. I read in an answer to a previous complaint that AAA would reimburse a member if they had to get help themselves. I also expect not to be charged for a tow truck because none came. If you could take all this off our record it would be most appreciated. ***********************