Reviews

This profile includes reviews for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Carolinas has 13 locations, listed below.

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  AAA Carolinas

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

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  AAA Carolinas

  178 Merrimon Ave Asheville, NC 28801-1826

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  AAA Carolinas

  1812 Montford Dr Charlotte, NC 28209-3726

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  AAA Carolinas

  9931 Knockando Ln Huntersville, NC 28078-5052

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  AAA Carolinas

  11338 N Community House Rd Charlotte, NC 28277-1978

Review Details

• Review fromSharon G

  Date: 11/11/2022

  1 star

  Sharon G

  Date: 11/11/2022

  I asked my local branch to exchange my pesos to dollars (approximately $60) and was told I must provide proof that I bought the pesos there. This is ridiculous. I have never saved that information. I have been a member of AAA for decades. How disappointing - I will be canceling my membership.

  AAA Carolinas

  Date: 11/29/2022

  We have reviewed this BBB Customer Review and concluded that this will need to be routed to ******************** for the appropriate department to respond.

• Review fromJeanne P

  Date: 10/25/2022

  1 star
  It took ********** AAA 10 times before they slowed up FIVE HOURS LATER. I called at 3:15 and they showed at 8:15 PM leaving me alone in my car after dark.

• Review fromJeffrey B

  Date: 10/22/2022

  1 star
  Left my family on the side of a major interstate for hours...>4. If you charge for a service I expect that service when needed. TERRIBLE!!Everyone I know will hear about this.SORRY SONS OF BITCHES!Be glad nobody was hurt!

• Review fromAutumn S

  Date: 10/21/2022

  1 star
  Was stranded more than 9 hours beside the road in 20 degree weather. Over 40 called places to AAA trying to get help and assistance. Once the tow truck arrived over 8 hours later, he was given wrong address to tow placed 15 more called to AAA for them to finally approve tow location which took over 2 hours for them to day. How is this okay. What am I paying for. To sit beside the road freezing for over 9 hours. The toll number employ told me that they work 24 hrs but the tow companys do not. I signed up for this service to get help. This is not help. This is a pure scam.

• Review fromClifford P

  Date: 10/18/2022

  1 star
  All I needed was someone to pump up my tire so I could drive it myself to a place where I could pull out the nail and plug my tire. The initial call was at 6:30. I finally saw a countdown clock that promised an arrival time of 7:51.At 7:58 I called back, bypassed the prompts to use the internet link, and waited on hold for a long time for an agent.When she finally picked up I told her I wanted an update on my request from an hour and a half earlier to pump up my tire.I was put on hold again and she said she was going to find out. Meanwhile, the lady whose yard I was parked in volunteered to take me to ******* so we left. I bought a 12-volt compressor and more of the rubber strips to plug my tire. While in ******* the agent finally came back and said my service truck would arrive in ***************************************************************************************************************On the way back to the house to pump up my tire with my new compressor the service guy called to tell me hed be there in 6 minutes to change my tire. I told him I only wanted my tire pumped up but to never mind anyway as I was already on my way to do it myself.He said hed come anyway and I told him that no, 2 1/2 hours waiting for someone to put 32 pounds of air in my tire was ridiculous.Ive experienced bad service before, but this was the worst experience Ive had in a long time. Seriously reconsidering ever renewing.

• Review fromJames W

  Date: 10/18/2022

  1 star
  2.5 hrs...30 minutes of that on hold and then hung up on....to be told that they can't find anyone to service my request. So no driver even ASSIGNED for a tow. What am I paying for again?

• Review fromAnnie B

  Date: 10/17/2022

  1 star
  About three years ago, I set up a membership for my son while I was away doing research for graduate school. My son has joined the Navy and longer needs the membership. I tried to cancel the renewal but was not allowed to, my son would have to cancel the membership which I pay for. I tried explain that my son was not available due his current station. I asked ********, the membership agent, if I could speak with her supervisor. I held on for about 45 minutes for a supervisor, would repeatedly get disconnected, ******** would call back saying how sorry she was about the disconnection, **************************************** again. Im just going to tag the renewal charge as fraud with my bank. I believe I have the right to discontinue a membership that is charged to my card. Buyer beware with AAA of the Carolinas.

• Review fromBarbara P

  Date: 10/14/2022

  1 star
  Waited for 4 1/2 hours for a tow. Called at 7 pm, was told a truck would be there in an hour. Never showed up. Kept getting the runaround from everyone I talked to who either acted like they didnt have any information or told me I would receive a call with the eta of the tow truck. Didnt get a call. Finally received a call but the tow truck never showed up again. Then when I called again they told me the tow truck driver told them my car had already been towed! They put me on hold repeatedly and once I heard them pick up and then immediately hang up. I am 71 years old and have been a member since ****. I rarely use the service but when I do I expect better than the incompetence I experienced. They finally told me ********* would be there at 1:05 am. Then they called five times giving me 5 different times up to 2:30 am! I finally called ********* directly and a very nice lady gave me the only courteous help I received that night. She said they had only received the ticket for the first time five minutes before I called her. She let me send her a photo of my card and ID and told me I could leave and they would tow the car without me there. (My brother came to get me. He had to help me urinate in the tall grass in the ditch where I was pulled over on I385.) So dont expect help from AAA when youre in a bad situation. Also if you pay for the tow yourself and file a request for reimbursement, they do not reimburse you for the total amount.

• Review fromMONA C

  Date: 10/09/2022

  1 star
  I called AAA for assistance with a flat tire. AAA dispatched a company called *************. The driver lost my wheel lock and lug nut lock. Called AAA back and they provided number to ****** saying it was the driver's personal phone. And the driver said he left the items on the ground. I returned to the location & of course, nothing was there. When I informed AAA, I was told a lost item report would be submitted and someone would contact me. No one contacted me, so I called Snoork and began a long back & forth. ****** asked me to get an estimate from the dealership. I did & followed up with AAA. Explaining no one from AAA had contacted me and I would like AAA to expedite process with Snoork. Since AAA was responsible for sending outside contractor. Again I was told someone would follow up with me. I called Snoork back & explained again I could not remove tires off my vehicle & needed the issue resolved. I called AAA back & again said no one called me & was told someone would definitely call me. After repeated calls to Snoork and AAA. Snoork reimbursed me without any assistance from AAA. I am thoroughly disappointed in the lack of customer ********************************** AAA had in the matter. I will be discontinuing my membership & not recommending AAA. I would prefer to leave no stars, but it was not an option.

• Review fromJoel S

  Date: 10/02/2022

  1 star
  I used to be AAA member and was great. My best friend year ago said they never came. Neighbor that is a college student locked his keys in his car. I said, let's get you hooked up with AAA. He called for help, told needed go online to join since membership **** closed. So we did that. He got a member ID. We called back foe help told needed to wait up to 72 hours to be active...but for an additional fee they could help him. Waited foe a manager. After 45 min was hung up on. Started calling foe help 530 pm...5 reps later 8pm, still no manager. So sadly we had to hire a tow truck company outside of aaa, pay 125. I paid the bill. Calling 3rd party we had someone out in 30 min! Luckily he was safe in my house. But if he was stuck on the road he would have been in trouble..... SHAME on AAA! Today I called to find out how to cancel his membership. I had faith in you after helping me in the past. Bust obviously the 24/7 assistance is no longer. Shame on you.