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Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RXO has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RXO

      11215 N Community House Rd Charlotte, NC 28277-4960

    • RXO

      4600 Tiedeman Road Unit B Cleveland, OH 44144

    • RXO

      3402 4th Ave S Fargo, ND 58103

    • RXO

      1500 S 71st Ave Ste 800 Phoenix, AZ 85043-3002

    • RXO

      9340 Cabot Dr Ste C-D San Diego, CA 92126-4397

    Customer Complaints Summary

    • 934 total complaints in the last 3 years.
    • 499 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had scheduled a delivery of my package for 12/09/2022 (Friday) weeks in advance when my package had been reported to have arrived at the pickup location. I noticed on the scheduled delivery day that there was no update on my package being out for delivery so I contacted customer support during the time window and they reassured that the package would be delivered.After the delivery window had passed I contacted customer support again and they restated that the package would be delivered. Several more hours pass without any update and I contact customer support again - they state that they are unsure of the package will be delivered and there is nothing they can do. On 12/10/2022 (Saturday) I contacted customer support when I received an SMS message that my package has been rescheduled for 12/16/2022 (next Friday). The customer support representative stated that they could not reschedule to an early date once the package is routed. This is unacceptable. I had reserved the entire day to wait for the package and they do not show. There were also no updates provided from them and I did not even receive a phone call. I doubt that the package will ever arrive and I have to waste more of my time waiting for an unprofessional delivery service. DO NOT USE THIS DELIVERY CARRIER!

      Business Response

      Date: 12/17/2022

      We deeply apologize for the inability to schedule your order to a sooner date. Due to the holiday season, we are running on fully capacity and a sooner date was simply not possible. Our records indicate the delivery was completed on Friday 12/26/22 without further delay. We are sending you a $25 **** gift card as a customer service gesture. 

    RXO is NOT a BBB Accredited Business.

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