Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order May ******* have been trying to get in contact with said company and no response also no with no order! Money was taken right away but order has not been processed nor delivered

  

  Business Response

  Date: 06/17/2025

  Hi Christina,

  Thanks for reaching out! I've looked into your order and I can confirm that it has already been shipped with UPS which you can track below:

  https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z1R40980333562786/trackdetails

  Thanks for your patience and understanding!

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Piper *** on May 8, 2025. It was taking a while and still showed unfulfilled. I reached out to the company and received a response that it can take up to 14 business days to ship. With the Memorial Day weekend, it seemed like a reasonable explanation. However it has now been 17 business days and my order is still showing unfulfilled. There has been no communication on why its taking so long.

  

  Business Response

  Date: 06/17/2025

  Hi Liz,

  Thanks for reaching out and so sorry for any inconvenience this has caused. I've looked into your order and I can confirm that it has already been shipped with UPS which you can track below. It is expected to arrive today, June 17.

  https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z1R40980320056197/trackdetails

  We appreciate your patience and understanding!

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #*******, two T-shirts, on May 3, ******* is now June 3rd and way past the Piper Lous processing time of 7-14 business days. I have tried calling to no avail. There is no answer. I have emailed 4 times with only two responses of your order should be shipping soon, but there hasnt been any update on the order page and no actionable progress on the fulfillment or shipping status of the order. This company should stop advertising with email campaigns and ******** ads if they are unable to fulfill orders. I either want the products I purchased or I want my request to cancel my order processed and have an immediate refund of funds to my account.

  

  Business Response

  Date: 06/16/2025

  Hi *******,

  Thanks for reaching out! I can see here that the order has already been cancelled. 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered stuff on May 13th for a total of 32$ and it says it's still unfulfilled. This is ridiculous! I wished I would've read the reviews and complaints I would have never ordered anything from Piper ***. I want the stuffed I paid for or a refund.

  

  Business Response

  Date: 06/23/2025

  Hi Autumn,

  Thanks for reaching out! I've looked into your order and I can see that it has already been delivered by UPS which you can track below:

  https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z1R40980315164366/trackdetails

  Thanks for your patience and understanding. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 3, 2025 and it still says unfulfilled. I have not been able to get in touch with anyone from the website and have not received any updates regarding this order.

  

  Business Response

  Date: 06/23/2025

  Hi Kristyn,

  Thanks for reaching out! I've looked into your order and I can see that it has already been delivered by UPS which you can track below:

  https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z1R40980324433781/trackdetails

  Thanks for your patience and understanding!

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/23/25. The order shows it hasnt been shipped. Ive sent multiple emails that have not been answered.

  

  Business Response

  Date: 06/09/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and I can confirm that it is showing movements now which is expected to arrive today, June 9, 2025. Please continue to monitor the progress of your shipment below:

  **********************************************************************************

  Thanks for your patience and understanding. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025 I placed an order from Piper ***. I have sent multiple emails inquiring about my order. They sent one back saying they moved and are using a new merchant. They dont answer the number provided on the email.

  

  Business Response

  Date: 06/09/2025

  Hi *******,

  Thanks for reaching out! I've looked into your order and I can confirm that it is showing as delivered now which you can see below:

  **********************************************************************************

  Thanks for your patience and understanding!

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/26/25. This order is still not completed. I have tried to contact the company directly and have had no luck

  

  Business Response

  Date: 06/09/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and I can see that it is showing as delivered now. You can check the following link for confirmation:

  **********************************************************************************

  Thanks for your patience and understanding!

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/3/25 for Mothers Day gifts for my wife. I paid $65.99 for a tshirt and a coffee mug tumbler with and upgraded/premium lid. I thought it was taking a while to even receive a shipping confirmation, so I started looking more into this company and see how many complaints there are about shipping and customer service. Ive reached out for an update with no response. Id like to receive my order, but if thats too much to ask, please give me my money back.

  

  Business Response

  Date: 06/03/2025

  Hi there!

  We just wanted to reach out and give you a quick update on your order and first off, were so sorry for the delay.
  
  Weve been dealing with some unexpected inventory and fulfillment issues recently, and after a lot of consideration, we decided to make a big change: weve officially ended our contract with our previous production team and warehouse. It wasnt an easy decision, but it was definitely the right one.
  
  The good news? **** now partnered with a brand new production and fulfillment team in a new warehouse, and things are already moving in a much better direction! Were in the middle of settling in and setting everything up to make sure your orders are handled faster, smoother, and with way fewer mistakes.
  
  We know waiting isnt fun, and we seriously appreciate your patience and understanding while we work through this transition. Youve stuck with us through a frustrating delay, and were so grateful.
  
  Your order is a priority, and it will be on its way to you very soon. Were committed to making this right and providing an even better experience moving forward.
  
  Thank you again for hanging in there with us!

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my order is fulfilled soon. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration regarding my order placed on April 21, 2025, totaling $59.93. To date, I have not received my items, despite multiple follow-ups via email. When I first reached out on April 28, I was referred to your FAQ, which states that shipping takes 7-14 business days, excluding weekends and holidays. I accepted this explanation in good faith. However, after reaching out again on May 19, I was informed that warehouse changes had caused delays. While I understand that logistical issues can arise, the lack of proactive communication about this disruption is unacceptable. At this point, I no longer wish to wait indefinitely for my order. I am requesting an immediate refund for my purchase.