Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/25 I received a shipment. The packing slip was my correct custom order; however, what was in the shipment did not match the packing slip. I ordered and paid for tumblers yet was given wine cups. I detailed this in an email to the company on 3/18/25. On 3/19/25 I received a reply requesting photos. I provided the company with photos on 3/19/25. No reply. I emailed again on 3/21/25. No reply. This is a custom order for gifts that I need completed. Now the website states customer service is only available M-F. I need to know if they can fulfill this order or I will need to use another vendor.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and your correspondence with our Customer Support - I can see that you have already worked out a resolution. 

  Please let us know if you need further help!

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for St. Patricks Day tshirts on March 9, 2025. I paid ***** for 2 day shipping, bringing my total to $106.11. I reached out to the company on March 17, 2025 in hopes of canceling my order, because it is still not received. I was then told that it was too late to cancel an order that is still labeled unfulfilled 9 days later. I was also informed to use a link sent to me to track my order, because it was shipped. I attempted to check the tracking only to be informed that the shipment had not reached ****

  

  Business Response

  Date: 03/31/2025

  Hi ******,

  Thanks for reaching out! I've looked into your order and I can see that it has already been delivered. Please know that orders that have tracking numbers in them can no longer be cancelled unfortunately. However, you can still return the items for a refund. Please send us a message either on our social media pages and I will take care of you!

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed on 3.8.25 for two shirts. Paid for expedited shipping to have them in 3 business days. Do not have shirts and the order in my app and online shows as unfulfilled. The order was paid in full on 3.8. I have reached out to Piper *** several times in the app, on ********, via phone and email. I have not been able to reach anyone but automated bots. I have asked for a refund and still no contact. No tracking information or order numbers were provided.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and I can see that it has already been cancelled and that you have already been refunded for it,

  Please let us know if you need further help!

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/19/25 for four tumblers and my credit card charged 2/20/25. These were order for a vacation for me and my three adult children leaving on 3/15/25. Prior to ordering, I checked the website for info on how long these would take to receive to make sure there was enough time to get them prior to leaving. The website still has very outdated info discussing delivery times due to Covid. *************** times were 3-5 business days, but the outdated Covid delivery times were 7-14 business days. I figured even with the later dates, I would still receive these in time. I had not received any updates on my order, so I emailed **************** on 3/3/25 to inquire when I could expect them. I didn't receive a response until a week later on 3/10/25. I was sent a tracking number that day, which leads me to believe that my order probably wasn't even looked at until then. There was a lot of proactive blame on their part attributing any delays on ***. The email was signed "You ***** - ***". If you were my ****** I'd have my order!I was not able to actually track my package until today, 3/12/25 and finding out that my package would arrive on 3/15/25...a day late! I have sent another email and am waiting to hear back. In the meantime, I also called **************** (which is really no customer service at all). The lady seemed to be just reading a pre-written answer to my question. It was shipped already, so there was nothing they could do about it. I suggested they refill my order and send it overnight, but I guess that was out of the question. Although "my buddy" *** had mentioned in his email that ""we generally will re-ship these out and eat the cost from the mistake." I asked the lady on the phone if I could talk to someone else. She put me a hold and came back five minutes just repeating that it was already sent ****** not only do I not have these in time, I now need to spend my time returning them in hopes of getting my money back.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out and I apologize for any inconvenience this has caused. I'd be happy to work out a resolution for you. You can return the whole order to us for a full refund, we will pay for the return shipping costs. If you prefer to keep them, I can refund the shipping fee you paid on this order as an apology for the inconvenience this has caused.

  Let me know which option works for you best!

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23054508
  
  I am rejecting this response because:

  I am not rejecting the response, but I had two options to select from and wanted to respond.  I did not select "accept" because I wasn't sure if you would let me respond or just close the case.

  I would like to return the entire order for a full refund (including shipping and taxes) for a total of $50.33.  As well as a return label for free shipping.

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/03/2025

  Hi *****,

  Thank you! Please send us an email so we can process your return and issue a return label. 

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They asked me to send an email to them but not sure what email address of their I should use.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order (*******) was placed 2/21/25. I ordered 3 personalized 27 oz tumblers as part of a promotion (buy one get 2 free). That day, I got an email confirmation with my order and order number. Since then, there has been zero status updates on this order. After inquiring via email about the status or possible ship/arrival date, I got no response from customer service. I waited a couple days and followed up again, seeking information on the status of my order. There has been zero communication and zero progress indicated with the status of my order that was now placed 12 days ago. I am understanding that custom orders may take a while, but there has been nothing indicating that my order has even been processed, never mind ready or shipped. **************** isnt even responding to multiple requests for status updates.

  

  Business Response

  Date: 03/31/2025

  Hi ******,

  So sorry for the delay in getting back to you. I've checked your order and I can see that it has already been delivered. You can track the shipment below:

  ******************************************************************************************

  Please let us know if you need further assistance.

  Kind regards,

  ***

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four cups on February 16th. I have received no updates or any movement at all on these cups. We are heading into three weeks and I cant seem to get any email or response. I have sent two emails and I cant get a response. *** called the company and cant get anyone to answer.

  

  Business Response

  Date: 03/31/2025

  Hi ******,

  So sorry for the delay in getting back to you! I've checked your order and I can see that it has already been delivered. You can track the shipment below:

  2199850 - ******************************************************************************************

  Please let us know if you need further help!

  Kind regards,

  ***

   

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 2/17/2025 and 2/21/2025 and still have no shipment. Keep checking the status and still says unfulfilled. I have emailed with no successnever got a response and keep calling but literally have never had the call answeredit just continues to ring. These cups were for a trip this Friday so now Id just like a refund!!!

  

  Business Response

  Date: 03/31/2025

  Hi ********,

  So sorry for the delay in getting back to you! I've looked both of the orders and I can see that they have already been delivered. Please see below shipment information:

  2201189 - ****************************************************************************************************************************************************************

  2200124 - ****************************************************************************************************************************************************************

  Please let us know if you need further help!

  Kind regards,

  ***

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order from Piper *** at the end of January 2025. Put in my new address but their system updated to my old address. Sent several emails and tried calling numerous times and it just rings and rings and rings. Tried contacting them the day after the order was made and tried contacting them via FB. All I get was sorry we cant change it even though order hadnt left their warehouse. Maybe because it takes them forever to answer their emails. Now my cops have been returned to sender and I cant get any answer from Piper ***

  

  Business Response

  Date: 03/31/2025

  Hi ***!

  I am so sorry to hear what happened! I can send a replacement if you could send me a message on our ******** page with subject RTS: For replacement BBB Request and I will take care of your replacement right away! I'll throw in free cups too as an apology for the inconvenience this has caused.

  Please let me know if you need further help!

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was considering purchasing an item last night. It ended up being twice as much due to not being able to use a coupon code I was emailed. I selected the payment plan and it wouldnt work and just defaulted to my shop pay account where I have a payment method entered. I did not submit anything or select this payment method. Theres no history of it even in the shop pay app but it charged my card fraudulently. I contacted them to cancel it and refund me and they never did and didnt answer. It hasnt even shipped. I am out of work due to medical issues and have no income. I need this refunded because it was charged without my permission. I will file a complaint with the attorney general also if this is not resolved.

  

  Business Response

  Date: 03/31/2025

  Hi ***!

  So sorry for the delay in getting back to you! We have checked your order and can confirm that it has already been cancelled.

  Please let us know if you need further help!

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 hoodies on 12/5/2024. I bought them all as Christmas gifts. I had to email multiple times to get the order shipped. Once it was shipped they arrived after Christmas. When I opened the order one of the hoodies was the wrong size. I paid extra for the larger size hoodies. I tried chatting and emailing that day. The customer service is very lackluster. I have bought from this company before and this is my first problem with them. The chat person didnt even read why I was chatting and then disconnected. The emails have been awful. No one fully reads anything. I shipped the incorrect size hoodie back the same day I got the label to them. They took days to reship the correct hoodie to me. All I have for my records is the email as none of this appears on my normal account with them. No one has offered any sort of compensation or refund for all the waiting and time Ive had to put to emailing them. It is 1/8/2025 over 30 days since the original order. The hoodie has not been been accepted by the ****. All I keep getting is the same tracking information. I am appalled that the company doesnt listen to their customer and just gives basically the same update without any personalization. I dont even think they care at all. I had to give a different gift at this point and am out the money I spent on this gift.

  

  Business Response

  Date: 03/31/2025

  Hi there!

  So sorry for the delay in getting back to you! We have looked into your replacement order and I can see that it is showing as delivered already on January 24, 2025.

  Tracking information here ******************************************************************************************

  Please let us know if you need further help!

  Kind regards,

  ***

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 22784639
  
  I am rejecting this response because: it took them over a month to even respond to the BBB complaint. Their customer service is awful. It took numerous emails to even get anything back from them. They responded more to a ****** dispute when ****** was going to refund the money back to me for not receiving the product. A Christmas given arrived more than a month late and the company doesnt care at all. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 03/31/2025

  Hi *****!

  Apologies for any inconvenience this has caused! We have recently made changes to our customer support and is catching up now. If you need further help, please let us know!