Complaints
Customer Complaints Summary
- 152 total complaints in the last 3 years.
- 92 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for travel mugs that were buy 1 get 2 free on 12/13/24, after work yesterday I tried to reach out to piper *** and was told someone would help in about 8 minutes. That turned into no one helping me and the live chat ended I have yet to receive any tracking/account/order info. When I received an email code to see what was going on it said my order was unfulfilled with no further explanation.
Business Response
Date: 12/23/2024
Order 2176441
We have escalated this order and we will make sure it is processed accordingly.
So sorry to know that you have not received your order yet. We will make sure that your order starts moving. To ensure this gets out to you ASAP I am going to put it on our 911 List to push to the front of production. So sorry for the wait but don't worry we are on it.
You will receive an email with tracking info once this order ships out. Sorry again for the trouble!Please let us know if you wish to proceed or not?
Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 mugs and upgraded to slide lids. Also paid for expedited shipping. I was charged $62.63 on Nov. 26. Never received a confirmation email. Called them and they were supposed to send me the info. Nope.Its now 12/20. Called both **********. They dont have package and told me to contact shipper.. Tried calling Piper ***. The phone rings and rings and rings for 5 minutes, then says that they cant take the call and to call later. Tried emailing, but not expecting anything.Business Response
Date: 12/20/2024
Estimated delivery
Friday, December 20 by 9:00 P.M.Customer Answer
Date: 12/20/2024
Complaint: 22714143
I am rejecting this response because: I ordered this at the end of November and asked for expedited shipping. No one can find the package. I would like a refund. These were Christmas gifts that I must wrap and send out. I will not be able to use these items because I have had to purchase different items since these did not get here in time.
Sincerely,
***** ******Business Response
Date: 12/23/2024
Your shipment
92612903033705543400366647
Estimated delivery
Monday, December 23 by 9:00 P.M.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 3 hoodies on 11/27/2024, for $66.94, 1 time calling the number for customer service I did talk to someone a week after the order was made because nothing had shipped, the next day I get shipping conformation 12/4/2024, it is now 12/19/2024 and still it shows to be delivered at the end of the day on the tracking as it has done everyday but there is no movement of the package. This was a birthday and Christmas package. I know longer care if I receive the items but I would like a refund!!!!!!!!!! I have called everyday and it just rings and rings, not only am I hoping for a resolution I pray that others read this and stay far far away from this company......Business Response
Date: 12/19/2024
ORDER# 2169639
We got your tracking info here > ****************************************************************************************************************************************************************
Customer Answer
Date: 12/20/2024
Complaint: 22709314
I am rejecting this response because: I also have that tracking information and the package has not moved from 1 location since December13th. Although it states it should arrive at the end of the day everyday I check on the package, yet it does not move and has not arrived!!!! Please make this right
Sincerely,
****** *******Business Response
Date: 12/20/2024
It is out for delivery today.
Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 shirts on December 4th. I've contacted the company with no reply as to where my order is. I'd just like to know when it's suppose to be delivered since I haven't received any updates. They are Christmas gifts and it's a bit frustrating that they won't reply or give a reason why it's taking so long.Business Response
Date: 12/19/2024
We got your tracking info here ****************************************************************************************************************************************************************
Enjoy the holidays!
Customer Answer
Date: 12/19/2024
Complaint: 22707154
I am rejecting this response because: I'm not necessarily rejecting it. But there isn't any other option. I checked the tracking number piper *** provided and *** stated they don't have the package and that there still isn't a delivery date available. I just need to know if they are going to get here in time for Christmas or if I need a back plan. Had I of known it would take this long after placing an order I would have placed one November to avoid this stress and hassle.
Sincerely,
**** *******Business Response
Date: 12/20/2024
Kindly give it within 24 hrs to show progress.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im extremely disappointed! My order was on November 9. Tomorrow will be the 27th and the shipping information first stated it would be delivered yesterday on 25th. Then yesterday I checked it and it stated it would be there today! Now it is saying Friday the 29th! I am extremely unhappy with this! If you ship from **, theres no reason that this should be this far out to ************ **! And you keep changing the delivery date to the person that Im sending this gift to is absolutely unacceptable and I will not be ordering from you again!Business Response
Date: 12/02/2024
Hello ****,
Thanks for reaching out!
As per checking, looks like your package has been delivered last November 29th with tracking info *********************************************************************************************************************************************************************;
Please let us know if you need more help.
Best Regards,
Piperlou Collection
Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered tumblers on sale. They never came. Then I found an email saying I had ***** credit. No explanation as to why I didnt get the tumblers, no offer for a refund.Business Response
Date: 11/04/2024
Hello there!
ORDER# 2146125
I have canceled this order and you should receive the refund notice via email.
Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a $74.00 order on 6/28/24 (shipping from a NC address to a NC address). It showed up at DHL ecommerce on 7/8/24 and last updated tracking shows 7/10/24 still in the same location (DHL ecommerce in *******, **). I have emailed this company several times and they keep telling me "give it a few more days". It's been 3 weeks since I ordered and 8 days since the last updated tracking. They won't answer the phone listed on the website. I just want a refund since I did not receive my items. I would not recommend anyone order from them. You cannot talk to someone, only email and now they've stopped answering emails.Business Response
Date: 07/21/2024
Hi ******,
Based on our records, your ORDER# 2103191 had already been delivered to you on July 20, 2024, see tracking info here *******************************************************************************************************;
Thanks for your patience.
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I placed a order on April 24th and now its May 16th I have been trying to call this number everyday and not once has anyone ever answered the phone I want my order they sent me tracking and the package isnt moving from the destination and no one wants to help its really bad business. Especially I have done plenty of business with this company and this time its a big circle of nonsense. I just want my package.Business Response
Date: 05/20/2024
We have your tracking info here *******************************************************************************************************;
Thank you!
Customer Answer
Date: 05/20/2024
Complaint: 2172425Not once has this company apoligized for this delay and its totally uncalled for to create a shipping label and send to a customer but then dont send to the shipper 8 days later its bad business. You didnt hold our payment's for 8 days later.
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 27th, 2023 I placed an order for four cups. I immediately received confirmation that my order had been received and money was taken from my bank account. When my order was placed the companies website stated that orders were being fulfilled in **** business days. It is now January 4th, 2024-27 business days later and my order still says it is processing. I have called every week starting the week of December 19th and I have been told every single week they have escalated my order to the top and it would be mailed by the end of the week. I should add that when I call my quickest call has been 25 mins!!! I have emailed and have been told I need to be patient they had a lot of Black Friday orders. Id like some assurance that I will be getting my order which are Christmas presents before next Christmas.Business Response
Date: 01/05/2024
Hello *******,
We appreciate you calling our attention on this.
We have already shipped your order with tracking info ***************************************************************************************;
Please give it within 4-5 days to show progress.
Thank you!
Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed on November 27,2023.It was to be a Christmas gift. Emailed seller 3 times asking about tracking information or getting a refund. I was never sent tracking information and my money has not been refunded.Business Response
Date: 01/04/2024
Hey ********,
Thanks for reaching out! We apologize for the delay and we are happy to inform you that we have shipped your order ********************************************************************************** - please give it within 3-4 business days to show progress.
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