Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Account #
  $1050
  
  I have no knowledge of this account with this collections company or T-Mobile. I have never owned a t mobile account. I have filed an identity theft report. Please stop reporting to credit bureaus.

  Business Response

  Date: 02/26/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  to collect on the past due balance of $1050.69 for the account ending in ****.
  This account was placed in our office on 9/30/2023 and we mailed validation of
  the debt on 1/16/2024. We also mailed out steps to complete a fraud form on
  2/16/2024. The consumer stated that they have completed a fraud form. This
  needs to be submitted to T-Mobile. This can be found at ******************************************************.
  T-Mobile will then investigate the account. This account has been updated as
  disputed. 

  Customer Answer

  Date: 02/27/2024

   I am rejecting this response because: I was never mailed anything in the mail. Probably because you don’t have my address because I never got an account with T-Mobile. I have already made and filed a fraud report to T-Mobile. Please delete this off my credit profile.

   

  
  

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 13, 2024
  
  SOURCE RECEIVABLES MANAGEMENT
  PO BOX 4068
  GREENSBORO, NC 27404
  
  Re: Request for Removal of Paid Collection – Account # [Account Number]
  
  Dear Sir/Madam,
  
  I am writing to dispute a paid collection account that is appearing on my credit report, attributed to SOURCE RECEIVABLES MANAGEMENT. The original creditor was Sprint. This collection account was fully settled on 10/23/2019.
  
  I kindly request the immediate removal of this collection from my credit reports with all three major credit bureaus (*******, ********, and **********).
  
  Under the Fair Credit Reporting Act (FCRA), collectors are obligated to report accurate information on consumer credit reports. This collection, as a paid item, should no longer be listed.
  
  Please investigate this matter and initiate the appropriate steps to have this incorrect information removed from my credit reports. I would appreciate an update on the status of this request within 30 days.
  
  Thank you for your time and prompt attention to this matter.
  
  Sincerely,
  ******** *********

  Business Response

  Date: 02/20/2024

  Source Receivables Management has
  reviewed the consumer complaint. Please be advised that our office is no longer
  servicing this account. The account has been recalled and
  returned to the current creditor, Sprint.
  
  Please be advised that have also
  received an email from the consumer and have requested this account be removed
  from the credit reporting agencies.
  Consumer reporting agencies may take
  up to 30 days or longer to update consumer reports and
  this is beyond our control.
  
  Should you have any further questions
  regarding this account, please contact the current creditor as the
  account is no longer placed with our office. 
  

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 USC CODE 1692J - Furnishing certain deceptive forms 15 U.S. Code 1681c - Requirements relating to information contained in consumer reports Source Receivables Management Account#********I request that this DEBT COLLECTOR provide PROOF of the alleged items. I request to be provided with specifically the ORIGINAL APPLICATION, contract, note, or another instrument bearing my signature. In addition, any contract signed between the Debt Collector and the original creditor, notarized and sworn under penalty and perjury granting this Debt collector's ability to collect the debt. Failing that, the items must be deleted from the report as soon as possible or pay fine of $1,000 per violation.Please have the creditor provide the validation documents to the BBB as certified mail to me. Its extremely important that the one creditor provide the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance. I further remind you that, as in Wenger ** ****************** No. 95-6445 (C.D.Cal.No** 14,1995), you may be liable for your willful non-compliance. Credit reportinglaws ensure that bureaus report only 100% accurate credit information. Every stepmust be taken to assure the information reported is completely accurate and correct

  Business Response

  Date: 02/29/2024

  Source Receivables Management has reviewed the consumer account. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, T-Mobile, ********  
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. 

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *****, and I am reporting this fraudulent company because I just got notified that they put their fraudulent trade line on my credit reports for a fraudulent debt by TMobile. I have NEVER HAD TMOBILE until I just got them LAST MONTH!!! But they are saying I owe these people over $1500, when that is just entirely untrue! HOW WAS I ABLE TO GET T-MOBILE SERVICE IF I OWE THEM OVER $1500???? It makes absolutely no sense! I have contacted Tmobile about this BEFORE and they assured it was in fact Identity Theft, and that I was not liable for ANY OF THESE FRAUDULENT CHARGES!!! I I had my personal identifying information stolen years ago and have had to deal with the repercussions of that till this day! The same people opened a fraudulent ******* & **** account in my name as well, which I was able to get both removed off my credit reports because they were clearly fraudulent! And this one is NO DIFFERENT! I literally am so over TMobile and Source Receivables Management, as they are both liars and scammers, and as such I am giving them this one and only chance to rectify this situation. Delete this fraudulent trade line by Source Receivables Management of of ALL MY CREDIT REPORTS (**********, ********, *******) or formal litigation against you all and TMobile will commence and you will be sued to the fullest extent of the law applicable. This is per advice from my attorney, as I have been advised to give you all this one last chance, or face the consequences.!

  Business Response

  Date: 02/20/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  to collect on the past due balance of $1516.06 for the account ending in 7908.
  This account was placed in our office on 11/21/2023 and we mailed validation of
  the debt on 1/16/2024. This account was opened on 12/10/2020 and cancelled on 7/8/2022
  due to non-payment. The last payment on the account was on 4/1/2022 for $100.00.
  If the consumer believes that the account was opened fraudulently, a fraud form
  will have to be filled out with T-Mobile. This can be found at *****************************************************/.
  This account has been updated as disputed. 

  Customer Answer

  Date: 02/22/2024

   I am rejecting this response because:
  
  
  
  
  I have ALREADY SENT IN THE POLICE REPORT TO T-MOBILE!!! And I will attach here as well. That this is a fraudulent account that I NEVER OPENED !! And as such formal litigation will commence against T-Mobile and Source Receivables Management if this isn’t removed from all my credit reports (**********, ********, *******) IMMEDIATELY.!!!

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2 of 2024 I closed my account with ******** and made my last payment of $******. Reference number ************. This was the payment for December 15 to January 14, I received a letter from source receivable management wanting to collect $769 on behalf of ******** on January 12 24 reference number ********. I explained it was paid for and that amount of 769 was not correct call ******** and they said that they never sent anything to collections , I spoke to the company again and they continue to try to charge me that amount ******** says they cant help me because they never send it to collections so if you could please help me with this fraudulent charge I would greatly appreciate it and resolve this situation as soon as possible to ******** was to close the Was ****** in the account was paid in full so I do not owe anyone anything

  Business Response

  Date: 02/29/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency hired by ******** to collect on the past due balance. ******** uses collection agencies to collect on delinquent accounts and we are the fourth collection agency attempting to collect on this account. Upon review of the account with ********, a payment of $123 was made on 7/25/2021. We also noted a device return and we have adjusted the balance from $769.33 to $385.50. Please call us at ************** to make payment on the account. 

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to collect a debt that does not belong to me. I have notified them of this, and i have notified the company (TMobile ). i looked at my credit report today and saw this fraudulent account in collections. I have submitted a police report and stated this is not my account. I have NEVER had a T-Moible account. Is account was opened in Colorado years after i moved out of that state. I don't know who opened this account but it's not my problem. This needs to be removed from my credit report! I completed T-Mobile Fraud instructions back in Sept of 2023.

  Business Response

  Date: 02/23/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  to collect on the past due balance of $1456.63 for the account ending in ****.
  We are the fourth collection agency to attempt to collect this debt. Once an
  agency no longer has an account, they remove the account. Thus, this account
  may not have been confirmed fraud by T-Mobile. This account was opened on
  11/24/2021 and cancelled on 4/3/2022. One payment was made on 12/15/2021 in the
  amount of $140.00. The current balance comes from service charges of $260.00, a
  late fee of $25.31, equipment charges of $1099.99 and a collection fee of
  $71.33. We mailed out a fraud packet back in November and it was not completed.
  If fraud claims were previously submitted with T-Mobile, the outcome of those
  investigations should have been sent to the consumer. 

  Customer Answer

  Date: 02/23/2024

   I am rejecting this response because:
  
  This claim is not legitimate.  I have filed a fraud claim with T-Mobile.  I never have had a T-Mobile account. There can be no proof this account is mine because I have never had T-Mobile.  Now they are effecting my credit score.  Fraudulent account now I have to prove it’s not mine?  Why shouldn’t someone have to prove it is mine. 
  
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source Receivables Management LLC, 4615 Dundas Drive, Suite 102, Greensboro, NC 27407 sent a letter stating I had a delinquent debt to T-Mobile for $3,422.50. I told them when they called (after receiving the letter) that the debt was not mine and I had never had an account with T-Mobile. They sent a letter saying I would need to submit a fraud claim to T-Mobile with a police report and my drivers license. I am not willing to submit my personal information to this company since the debt is not mine. The letter says email ****************** or mail a response to them or call them at 1-877-251-3780.

  Business Response

  Date: 02/14/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  to collect on the past due balance of $3422.50 for the account ending in 5958.
  We understand that the consumer is claiming fraud and has been sent instructions
  by us to complete a fraud form on T-Mobile’s site. In order to investigate the
  account for fraud, this information is necessary. 

  Customer Answer

  Date: 02/16/2024

   I am rejecting this response because:

  As stated in my initial complaint. I do not want to give my personal information (copy of my license) to them.  Since they are representing a debt that is not mine, I have no way of knowing if the information will be used for further unauthorized activity. 

  They are requiring me to seek a police report and send them my drivers license.  I don't understand why this company will not accept that this debt is not mine.  I have no information to give the police other than their word this is a false debt.  This debt did not show up on my credit report when I checked it.

   

  Thank you,

  ****** *****

   

  
  

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Randomly got huge 80 point hit on my credit. Turns out it was from "SOURCE RECEIVABLES MANAG" from T-Mobile. I HAVE NEVER USED. I HAVE USED **** on my cell since 2015. There for this is impossible. The is fruad plain and simple. I sent all 3 credit bureaus and I know 2/3 changed it back. I am not sure what the third is and if it will cause problems later. I want to COMPETLETLY get this fixed I just recently paid of a ton of debt and have NEVER MISSED A PAYMENT. What ever you can do to smooth things out would be extremely helpful. Life has taught me to trust no one. I don't think its completely gone. Something is going on and I want to get to the bottom of it asap. Im not going to pay something that I never did. Plain and simple. There should be a law against false accusations. I would like to see some proof of this "$609" charge. I am not going to stop until I am convinced its truly over. WANT TO SEE PROOF. Maybe I can get my mother to help. Im not going to back down. You can even call AT&T and I guarantee they will tell you the same. I am paying through someone for it. They will vouch for me as im in there plan.

  Business Response

  Date: 02/20/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  to collect on the past due balance of $609.39 for the account ending in 1855.
  This account was placed in our office on 11/29/2023 and we mailed validation of
  the debt on 11/1/2023. This account was opened on 9/28/2019 and cancelled on 10/8/2021
  due to non-payment. The last payment on the account was on 7/19/2021 for
  $227.41. If the consumer believes that the account was opened fraudulently, a
  fraud form will have to be filled out with T-Mobile. This can be found at ******************************************************.
  This account has been updated as disputed. 

  Customer Answer

  Date: 02/27/2024

  None of this rings a bell. I would like to know EXACTLY what was
  purchased. Im sure you can find that out. They would prob ask for some
  password and there's no way I would know. Should I call you guys for
  more details or should I contact T-Mobile directly instead? But im
  definitely not going to pay something that has absolutely nothing to do
  with me. If this is possibly from me then there is no reason I can get
  info on the exact charges. I have no knowledge of any of these dates
  what so ever. I don't now what the hell is going on. But when I saw my
  credit plummet im not going to be so friendly. Since this dates are just
  random. I need something that I can nail down. Was it a device? a
  service? Which device? Which service? Credit card? Debt? Numbers? any
  linked accounts? hell that alone could prob connect the person. If I
  dont reconize anything that is found then there you go. I just wish I
  was told about this LONG time ago. My information being out there is
  worrying enough. There no reason this should even be a thing, I never
  told anyone such information other than employers as im aware of. Might
  as well used random dates. But like I said I want to get to the bottom
  of this. I never had this problem before so I don't know what to do to
  solve this. They don't exactly teach you anything in school so like
  always im flying blind. Only possible thing is my grandfather when he
  was alive did mention he had a tablet. After he died I believe we found 2
  tablets. I don't even know if they can be linked. Besides that I have
  no other possible explanation of these charges. I mean he did have bad
  dementia and I will miss him. But him remembering  He died in 2020
  thanksgiving day I believe so knowing  that a payment was made just
  makes it harder to pinpoint. Kinda wish there was a video of the person.
  Far as I see it its fraud and the victim should have such information
  that portions to there ID. That would probably help find who did it. Im
  hoping some helpful information can be found. There's no reason for me
  to have 2 ISPs after all. My guess is you look hard enough you will
  likely find something. Perhaps a signature? video? items bought? Service
  plan? Dates don't tell me anything. I has autism and people telling me
  turn left on x then right, left left right means NOTHING (dates). SHOW
  ME anything but that. maybe there was a payment plan? or some kinda
  pattern? If the average person cant remember what happened on such dates then it really doesn't even be mentioned. If you trying to find a criminal, the dates of when something was bought is meaningless. But say a pic or video of them is WAY more useful. A picture is worth a thousand words after all. Would love to see that receipt/invoice. I just have nothing concrete or remotely tangible. OH like the employee that sold it. That would massively narrow it down. Id pay to see something concrete. I think you get it by now... I don't like getting screwed with. 
  

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been disputing this company for days with ********. Claiming I owe T-Mobile $2931 I haven’t been with T-Mobile in YEARS. I have not seen anything in the mail from this company no contact, no proof of this debt. I’m not paying anything without any proof. Until then I don’t claim ownership and I want it off my credit reports.

  Customer Answer

  Date: 02/02/2024

  Yes I have disputed with credit bureaus that’s the only communication besides possibly here that I had with them. They didn’t remove it and made no comment or any attempts to prove the debt. I have not received anything about this debt or company. I demanded for the proof of debt and still nothing. I left a statement on the collection. 

  Business Response

  Date: 02/07/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by T-Mobile
  USA INC to collect on the past due balance of $2931.81 for the account ending
  in ****. This account was opened on 12/24/2020 and cancelled on 10/4/2021 due
  to non-payment. The last payment made was on 8/4/2021 for $316.69 on 8/4/2021
  due to non-payment. The email used to open the account was *************************** We
  mailed out notice of this debt on 12/4/2023 as well as verification of the debt
  on 1/24/2024. Please call us at 1-877-251-3775 to discuss resolution. 

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with * ****** USA Inc. I do not have a contract with Source Receivables Management, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 01/26/2024

  I had a phone conversation with a Source Receivables Management agent asking them to send me said ******** delinquent account and a bill collections document and I haven't received anything. I don't have concrete documentation.....

  Business Response

  Date: 01/30/2024

  Source
  Receivables Management has reviewed the consumer complaint. We are a
  third-party collection agency that was hired by ******** to collect on the past
  due balance of $1628.38 for the account ending in ****. As a third-party
  collection agency, we do not purchase or own any debt. This account was opened on
  11/29/2005 and cancelled on 8/3/2021 due to moving to a different carrier. The
  last payment made was for $344.19 for 7/12/2021. The address used to open this account
  is *** ******** **** ******** **, the same address on the complaint. The email
  on the account is ************************
  Please be advised that this account has been updated as disputed, but we believe
  the balance to be due and owed.