Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  several years ago I got a new cell phone and and ******** connected to their system but it would not work. I called ******** and was told they should never connected the phone to their system so I went back to another carrier. then I get a collection notice for a collection company and proved to them I did not owe ******** anything, then a second company came after me for the some amount, again i sent them all the paperwork showing I did not have a debt to ********. after that I got rid of all the paper work. Several months later Source Receivables Management came after me for the same ******** problem and now they have lowered my credit rating from over 800 where it was for years to 703, these people have to be stopped.

  Customer Answer

  Date: 03/14/2024

  This first happened with ******** over 3 years ago and I have no paper work on it now

  Customer Answer

  Date: 03/14/2024

  I returned the only letter I ever received from them telling them I had no debt to ******** and that they were the 3rd company trying to collect money that was not owed. After that I received nothing just phone calls several times a day so I blocked their calls

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $118.31 for the account ending in 4811. This account was opened on 2/18/2021 and canceled on 2/27/2021. Usage was found on the account until 2/26/2021, which is within the buyers remorse period. This account will be cancelled and returned to the original creditor, ********. Please allow ***** days for this to be updated with the credit bureaus. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to a payment agreement with credence resource management. The collection agency that was previously handling this account. I agreed to make 8 payments of 50 dollars to account *********. I was told this would close the account balance. I made payments on 6/25/2022, 7/8/2022, 8/12/2022, 9/9/2022, 10/17/2022, 11/11/2022, 12/9/2022 and 1/6/2023. I recently started getting contacted from Source Receivables Management that I owe over 600 dollars for this same account. I already sent them proof of the bank withdrawals from credence, the payment arrangement and the payment receipt of the 400 dollars I already paid. Over 3 weeks ago I spoke with a lady that told me that if I sent a payment receipt to them they would cancel the debt. I sent 3 different papers as proof that i paid the balance. They said my account would go under review. They recently contacted me today, again, charging me for that account that was already paid off. I was told that by the lady that called me that they had reviewed the papers and that the balance was still owed even after i sent in proof. No other explanation. I do not owe this balance because I made a payment agreement with Credence back in 2022 for 400 dollars and I already paid this balance. I do not owe anymore money.

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $694.90 for the account ending in 9183. This account was opened on 3/22/2020 and canceled on 4/22/2021. The last payment made was for $50 on 1/6/2023. According to our records, the account was not settled. If any payments were made after 1/6/2023, proof would need to be provided. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account,please contact us at **************.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with 7TH TERRACE INVESTORS LLC, and I am not aware of the contract with SOURCE RECEIVABLES M.

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency that is working on behalf of the current creditor 7TH ***************** LLC, to collect on the past due balance of $1355.00 for a lease related to Lapis Apartments.
  This account was placed in our office for collections on 12/4/2023 for a lease that began on 8/12/2023.The lease end date was 7/23/2024. The consumer moved out on 9/5/2023. We spoke to the consumer on January 12, 2024 in which the consumer told us that she left on September 2023 for an emergency and paid rent until August of 2023. The rent for August was returned for insufficient funds, as shown in the move out statement that is attached.
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.
  Sincerely,
  Compliance Department
  Source Receivables Management

• Initial Complaint

  Date:03/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************** I do not have a contract with source receivables management , and they did not provide me with the original contract as I requested.

  Business Response

  Date: 03/15/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $570.68 for the account ending in 0179.This account was placed in our office on 10/4/2023 and we mailed validation of the debt on 1/16/2024. We also mailed out a fraud form on 3/1/2024. This account was opened on 10/5/2021 and cancelled on 5/13/2022 due to non-payment.The last payment made was for $55.00 on 2/18/2022. If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********. This can be found at *********************************************************** account has been updated as disputed. 

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to see what my current balance was, in good faith so that I could pay off when my taxes came in. The representative identified herself as the manager. She yelled and harassed me, repeatedly calling out my name as if I was elderly or mentally impaired. All I asked for was an email showing how much I owed. She was unable to send this. She has the phone conversation recorded. I called back to speak with another agent. She was also unable to send my debt information in an email.

  Business Response

  Date: 03/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency working on behalf of ******** to collect on the past due balance of $694.90 for the account ending in 9183.We apologize for the consumers interactions with our agents, and we will review the calls. Our agents currently do not have the ability to send out validation notices via email. We have placed this account on a cease communication. The consumer may call back in to pay this at ************** or pay online at sourcerm.com. The account number with our office is ********. 

  Customer Answer

  Date: 03/13/2024

   I am rejecting this response because:
  There was a mention on the first phone call to mail out a letter, to my home address, stating the amount due with a new account number, the original collection was with IC Systems. I have not received any notification via mail from SR. ** are working with a Debt consolidation lender and need an address to mail a verified check to, in order to pay off this amount. I do not want to call in. 
  Can we please receive their mailing address. 
  
  

  Business Response

  Date: 03/14/2024

  This account has been paid in full with a check received on 3/11/2024 in the amount of $536.95. 

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassed by this company that I never heard of . I have never done any business with this company so I am not sure how they got my information. This is identity theft and I need my name removed from your office immediately or I will pursue legal actions right away. You are violating my consumer right by trying to collect a debt illegally with out any written consent remove now !! Acct #*********

  Customer Answer

  Date: 03/05/2024

  I have not reached out to this company but they are calling me and sending me letters . I never gave this company any information nor have I ever did business with this company 

  Business Response

  Date: 03/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $1952.18 for the account ending in 1523.This account was placed in our office on 2/22/2024 and we mailed validation of the debt on 2/23/2024. This account was opened on 8/31/2019 and cancelled on 11/8/2021 due to non-payment. The last payment on the account was for $185.25 on 9/10/2021. The email on the account is *************************** If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********. This can be found at *********************************************************** account has been updated as disputed. 

  Customer Answer

  Date: 03/13/2024

   I am rejecting this response because: I do not owe you any debt I never agreed to any signed contract t with your company to collect any debt from me . You illegally obtained my information and that is identity theft . Please show me a signed contract I did with your company to collect any debt . Please validate this debt because again I never did any business with your company you have no right to harass me about a debt I never signed with you . I need proper proof or I will file a law suit if you do not remove my information from your company !!! 
  
  
  

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SOURCE RECEIVABLES is falsely reporting on my credit. I have never had any accounts with them. Per my research SOURCE RECEIVABLES is a debt collector.They are falsely reporting to my credit!Account #******** for $260 is falsely reporting to my credit file and is against my rights and fair credit act. Under 15 U.S. Code 1681d - Disclosure of investigative consumer reports; you are in violation. I have attached the definition so you can see the Violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless(1)it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation,personal characteristics, and mode of living, whichever are applicable, may be made,and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested.I request to be provided proof of this alleged item, specifically the original application,contract, note or other instrument bearing my signature with SOURCE RECEIVABLES MNGMN. Failing that, the items must be deleted from the report as soon as possible.Under federal law, you have 30 days to complete your reinvestigation.Please have the creditor provide the validation documents to the **** as well as certified mail to me . Its extremely important that the creditor provide the documents to the **** to ensure fairness and that they are not brushing me off. thank you for your assistance.

  Business Response

  Date: 02/29/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $260.70 for the account ending in 1631.This account was placed in our office on 9/27/2023 and we mailed validation of the debt on 1/16/2024 to the address on file. This account was opened on 5/31/2016 and cancelled on 3/22/2022 due to the consumer porting out the number. Both the phone number and the email are the phone numbers and emails associated with this ******** account. We believe the balance to be due and owed. If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********. This can be found at *********************************************************** account has been updated as disputed. 

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this step with Source receivable management. I do not have a contract with this agency and none was provided to me upon my request.

  Customer Answer

  Date: 02/23/2024

  I've called the establishment requesting for them to send me a copy of any contact signed between myself and them and none was provided giving them my email address and contact details. They said they bought my information and owing from ************** and they are the ones that I owe. I had no previous business with them and still don't up to today. I have no idea who they are exactly and how legit they are in what they claimed to be doing. I assume they still can't show you where I've signed anything with them stating that I own them any monies that they have lent or given to me. I have no contract or obligation with these people. 

  Business Response

  Date: 03/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $453.04 for the account ending in 2126.This account was placed in our office on 8/16/2023 and we mailed validation of the debt on 8/17/2023. This account was opened on 6/15/2020 and cancelled on 6/25/2021 due to non-payment. The email on the account where invoices were being sent is the same email on the complaint: ************************* We believe the balance to be due and owed. If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********.This can be found at *********************************************************** account has been updated as disputed. 

  Customer Answer

  Date: 03/05/2024

   I am rejecting this response because:
  They have not stated why the investigation wasn't done properly and why the agent didn't get back to me with the response after the first agent told me I owed no money..They totally disregard me again for the sake of money. I was told that the investigation would be initiated and they would give me a call back of which they didn't and they have different voices and response from the same entity meaning thier house is not in order in terms of being honest with thier customers. I have never used any data or anything from the number associated with the account they are trying to make me pay for. They checked and agreed to this and told me that I didn't owe anything as I was right. Now my information is being sold to someone I don't know and had no contract with. None whatsoever and I must pay them for something that was wrongly given to me? I think it's wrong 
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving phone calls a few weeks back. They call me up to 10 times per day. Every time they call I am at work so I cannot discuss the matter. They called me today and I asked my wife to speak to them for me. The rep on the line was EXTREMELY rude and when I asked her to not call me back, she hung up on me. I called back and asked for a manager but one was not available at the moment. I was asked to call back after the manager got into the office. The second rep I spoke with was extremely rude as well. I asked her to place my number on a do not call list, and she hung up on me. The 3rd time I called back, the rep was very nice and told me that she was placing my number on a do not call list and that I could call back at 9 to talk to a manager. This is a debt collector. That are following bad practices such as harassment and they are very rude.

  Business Response

  Date: 02/28/2024

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that is working on behalf of
  ADT to collect on the past due balance of $3619.39 for the account ending in
  ****. We received this account on 1/14/2024 and according to our records, we
  have only called the consumer 34 times. It is against our company policy to
  call any consumer 10 times in 10 days. We follow Regulation F enacted by the
  CFPB, only allowing 7 calls in a 7 day period. This account has been placed in
  a cease communication per the consumer’s request. 

  Customer Answer

  Date: 02/28/2024

   I am rejecting this response because:
  
  
  
  
  You’re only addressing one issue. You called 34 times, that’s extremely excessive. But ok, you will cease communicating as requested. Thank you. And how will you be addressing your unacceptable behavior and language your employees used towards me and my wife. I’m sure you record your calls. You should go back, listen to them, and fire the 2 out of 3 employees that we spoke with who were flat out disrespectful, rude and hung up in our faces. Unbelievable that you’re not addressing that matter as well as ceasing communication. 

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ********* I do not have a contract with this collection agency trying to collect and report in this credit report. I did not sign a contract with this collection agency. They did not provide me with the original contract.No contract given no original contract given

  Customer Answer

  Date: 02/20/2024

  Here is the dispute page from experian with source receivable mngmn. I am unaware of this debt, I do not have a contract with this collector, and I have never received any kid of contract/document from this collection agency. remove this immediately off of my credit report. Thank you. 

  Business Response

  Date: 02/28/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2045.69 for the account ending in 7915.This account was placed in our office on 7/12/2023 and we mailed validation of the debt on 7/12/2023. This account was opened on 12/17/2011 and cancelled on 2/18/2022.One of the phone numbers associated with the account, the number ending in 3772, is the same email on this complaint.  The last payment on the account was on 11/8/2021 for $50.00. According to our records, this balance is due and owed.