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Business Profile

Heating and Air Conditioning

Berico

Reviews

This profile includes reviews for Berico's headquarters and its corporate-owned locations. To view all corporate locations, see

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Berico has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Berico

      2200 E Bessemer Ave Greensboro, NC 27405-7342

      BBB accredited business seal
    • Berico

      1525 W Webb Ave Burlington, NC 27217-1103

      BBB accredited business seal
    • Berico

      856 S Van Buren Rd Eden, NC 27288-5324

      BBB accredited business seal

    Customer Review Ratings

    4.77/5 stars

    Average of 65 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromB. D.

      Date: 11/07/2023

      2 stars

      B. D.

      Date: 11/07/2023

      I really don't know how to begin, but this company has not been as kind to us as seemingly they are to everyone else. Their response time is normally very good, but, for me, I feel they create problems when they are here to only charge us more for. I could go into detail on two different occasions that this has happened (and we are talking about $1,400.00+ on one of those trips) but you can contact me if you want additional information. ******* ** 

      Berico

      Date: 11/08/2023

      Good Morning Mrs. *****,
      Thank you so much for your review. Good or bad, we always appreciate hearing from our customers as it helps us grow. I also enjoy receiving them personally so I can try to assist. I tried to give you a call this morning to learn a bit more about your situation but received your voicemail. If you don’t mind, please give me a call at 336-273-8663 and I’m glad to learn more about what has led to the 2-star review and see if we can turn this around.
      I look forward to catching up.
      Sincerely,
      Will B****

      B. D.

      Date: 11/13/2023

      I returned a call to Will...he was very nice and listened to what I had to say. After a long discussion, it was his recommendation to come back out to look at and review both situations again. I don't know what that is going to help...but he was going to get back to me with a time to recheck and I haven't heard anything back to date....

      Berico

      Date: 11/14/2023

      Hi Mrs. *****, Thank you for the updated review. I enjoyed talking with you as well. After our call, I reviewed everything with our service department and our plan of action to review your situation with another technician, free of charge. We apologize for any delay in scheduling, as we were waiting on an opening. Meanwhile we are glad we have you on the schedule for this week to look at everything. This time of year we are balancing customers without any heat all vs. secondary sources such as gas logs, so our scheduling gets tough. I should have communicated this up front. We look forward to moving in the right direction.
    • Review fromBill F

      Date: 11/07/2023

      5 stars

      Bill F

      Date: 11/07/2023

      Couldn’t be happier to work with a top notch organization. Always great service and prompt.

      Berico

      Date: 11/08/2023

      Thank you so much for your time to provide a review. We truly appreciate the feedback.
    • Review fromCyndi C

      Date: 11/07/2023

      5 stars

      Cyndi C

      Date: 11/07/2023

      A GREAT company to have working with us. All employees that I have spoken with are very helpful and friendly. I am so thankful that we chose Berico to be the ones to not only install but also service. They are the best hands down. And I also like their TV commercials. ????
      ***** ***** ***** ***** 

      Berico

      Date: 11/08/2023

      Thank you so much for your time to provide a review. We truly appreciate the feedback.
    • Review fromJANE L

      Date: 10/10/2023

      5 stars

      JANE L

      Date: 10/10/2023

      Good Service. Calls and shows up on time for service appointment. Been using Berico for 40 years. Good company

      Berico

      Date: 10/11/2023

      Thank you so much for the time to give us a review! We love hearing from our customers.
    • Review fromAndrea W

      Date: 09/30/2023

      5 stars

      Andrea W

      Date: 09/30/2023

      Don't waste your time with any other company. In a day where customer service is a lost art, from start to finish- Berico delivers!

      Almost immediately, I had a return call to set up the initial appointment for a quote. (I'm STILL waiting to hear back from other companies I called for a quote).

      Within a week of the initial walk through, they installed a unit and completed the project in two days! The skilled technicians were very nice, courteous, informative, and cleaned up everything before leaving. I appreciate that they explained what they were doing and why it was being done. These guys rock!

      Avoid headaches and get it done right. Berico is the way to go!

      Berico

      Date: 10/02/2023

      We are very proud of our team and so glad they took great care of you. Thank you so much for taking the time to give us a review. Let us know if there is anything else we can do for you!
    • Review fromKimberly W

      Date: 08/24/2023

      5 stars

      Kimberly W

      Date: 08/24/2023

      I commend Berico to the fullest for solving a problem for me. Within a few hours of discussion a nice young man named Hayden was at my home to assist me in monitoring my propane tank levels so that I no more have to climb up on a cinderblock and look at gauge. That was difficult for me! They listened and responded. Thank you Becky in Eden. Highly recommend this Company I've been with for years!

      Berico

      Date: 08/29/2023

      Thank you so much for the time to give us a review. We look forward to sharing with our team.
    • Review fromTony and Anne L

      Date: 08/23/2023

      5 stars

      Tony and Anne L

      Date: 08/23/2023

      Always Excellent Service! Customer Service and technicians are very Professional, Efficient and Knowledgeable ~ all while being caring and friendly. They always show up on time and always have kept us informed when there is a problem found and exactly what will be needed to fix it.
      They have been Servicing our HVAC Systems for several years and we have been/ and continue to be so grateful for each and every individual we have dealt with at Berico. They have made us feel like family. They have done some serious repairs through the years ~ always leaving work done completely and correctly, and the area looking so clean (like nothing ever happened!!).
      Thank you to Berico and all their employees!,

      Berico

      Date: 08/24/2023

      Thank you so much for your time to give us a review. We look forward to sharing with our team.
    • Review fromPat P

      Date: 08/18/2023

      5 stars

      Pat P

      Date: 08/18/2023

      You guys are so helpful. Thank you for looking out for us.

      Berico

      Date: 08/20/2023

      Thank you so much for the time to give us a review. Our team truly appreciates your feedback and business.
    • Review fromChris M

      Date: 08/15/2023

      5 stars

      Chris M

      Date: 08/15/2023

      Great service , great customer communication, I would recommend to all family’s and friends !! Bonita is amazing !!!

      Berico

      Date: 08/20/2023

      Thank you so much for the time to send us a review.
    • Review fromMargaret H

      Date: 08/09/2023

      5 stars

      Margaret H

      Date: 08/09/2023

      We are fairly new to Berico. So far we are very pleased with their service and are happy we switched companies.

      Berico

      Date: 08/14/2023

      Thank you so much for the time to give us a review. We treasure our customers and truly appreciate feedback.

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